Job Region: Gauteng

Duties and Responsibilities:

Coordinate and manage physical loan set workflow

Prioritize and coordinate quotes, orders and / or bookings from Clients/Product Managers efficiently
Process quotes and invoice requests within two hours of receipt
Prepare sets (washing, oiling, maintaining, checking, and re-packing) according to customer requests and defined loan set workflow
Arrange delivery of sets and implants to hospitals / assist with deliveries if required
Ensure optimal stock levels to prevent over / under stocking and write-offs
Manage a clear overview and documentation of all company loan sets in terms of location and content
Ensure the loan set room is meticulously maintained
Work collaboratively with Managers to develop a plan based on divisional strategy to ensure strategic targets are included and met
Report on all relevant market information such as changes in customer requirements, competitor activities, complaints, etc.
Ensure knowledge of competitor products and relevant guidelines are updated regularly
Ensure availability for customer queries within reason

Educational Qualifications and Professional Experience:

Matric
Valid Driver’s License
Previous experience in a Medical Loan Set Department or CSSD in a hospital
Minimum of two years relevant experience

Skills and Competencies:

Customer-focused mindset
Excellent communication and interpersonal skills
Excellent time management
Ability to work collaboratively within a multi-matrix company in a fast-paced and dynamic environment
Digital literacy specifically in SAP and Office 365 suite (minimum 3 years of experience working on SAP)

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Job description

PURPOSE OF THE POSITION

To lead, direct and optimize hard and soft facility maintenance services across campus properties and estates, ensuring all facilities are ready for use to efficiently support university operations in accordance with the NWU strategic objectives and regulatory requirements.

KEY RESPONSIBILITIES:

Strategy Implementation

Contribute to the development of the NWU Facilities functional strategy and take co-responsibility for the implementation.
Work with the office of the Chief Director: Facilities to implement and execute the Facilities Functional Strategy on campus.
Develop and implement a maintenance operational plan for the assigned campus properties and estates.

Policies, Practices and Standards

Implement NWU Infrastructure Management Policy and other applicable NWU policies.
Identify campus specific asset maintenance standards and work with the office of the Chief Director: Facilities to design and implement the said standards.
Implement approved NWU infrastructure standardized maintenance procedures, processes, guidelines and standards on campus and over the infrastructure/ equipment life cycle.

Infrastructure Asset Maintenance

Lead, develop, implement, and oversee infrastructure asset reactive and unscheduled or emergency maintenance plans.
Work with the central Planned Maintenance office to identify and implement preventative and scheduled maintenance needs for each asset class on campus.
Work with and support the central Planned Maintenance office to identify, plan and execute risk based and condition-based maintenance needs for the assigned campus.
Ensure there are clearly defined procedures and processes for maintenance of campus power distribution systems and internal load management in case of power outages.
Execute reactive maintenance from work orders according to the defined service delivery timelines and customer service level agreements.
Co-ordinate campus condition assessments to inform macro- and deferred maintenance plans.
Lead and oversee the establishment of condition monitoring and inspection plans as per the operating and maintenance manuals to check, test or replace infrastructure systems, subsystems, assemblies or components.
Lead and ensure optimal utilization of NWU computerised maintenance management system (CMMS) to ensure timeous execution of maintenance work requests, tracking and reporting within agreed service priority levels across campuses.
Ensure that the campus has robust response procedures in place to respond to critical equipment (diesel generators, water systems, aircon plants etc) downtime and re-installation of service within agreed timeframes.

Contract Management

Develop campus annual procurement plans and participate in procurement process ensuring timeous submission of procurement documents to the central Planned Maintenance office and Procurement Division.
Manage all active contracts on campus and ensure the day-to-day hard and soft facility services are executed efficiently, and contractors’ performance is measured and reported against performance specifications and service levels.
Ensure that contractual performance by service providers is adhered through the implementation and monitoring of agreed Service Level Agreements.
Ensure timeous renewal of service and maintenance contracts to ensure continuity of services.

Specialised Technical Support Service

Jointly responsible with Director Infrastructure Design and Construction to oversee the design, planning and execution of infrastructure projects
Provide technical specialist service for maintenance and / or facility services needs over the project life cycle.
Lead, oversee and ensure the compilation of technical specialist service needs for maintenance and / or facility services resource allocation.

Energy and Water Efficiency Plan

Translate energy and water efficiency strategy into implementation action plans for short, medium and long term to achieve the targets in support of NWU Environmental sustainability policy.
Work with Smart Campus department to monitor campus energy and water usage efficiency and performance against targets and propose interventions for improvement.
Develop and implement mitigation plans to manage energy and water outages on campus.
Develop and implement Business Continuity Plans for critical equipment to ensure services continuity in case of failure of municipal provision of services.

Management and Leadership Results Areas

Ensure optimal team composition and equitable resource allocation, effectiveness and efficiency across campuses.
Stakeholder relationship development and effectiveness.
Corporate governance conformance, reporting and risk management and business continuity.
Integrated budgeting, cost management and cost-effectiveness.
Unit processes and systems design, utilisation, effectiveness and efficiency in support of the digital business strategy.
Personal effectiveness, wholeness and development.
Values-based behaviour leadership and personal compliance.

Minimum requirements

A bachelor’s degree or bachelor’s of technology degree (NQF level 7) in built environment qualification (Mechanical;  Electrical or Industrial Engineering).
A postgraduate qualification in Management (NQF level 8).
A minimum of five (5) years’ technical, operational and managerial experience in infrastructure asset maintenance.

ADDED ADVANTAGE & PREFERENCE:

Legal Appointment – Government Certificate of Competency.

KEY FUNCTIONAL/TECHNICAL COMPETENCIES:

Strong knowledge of and experience in Infrastructure Asset management value chain, including development of maintenance policies, processes and plans
Strong knowledge of and experience in facility services management including use of CMMS
Strong knowledge of applicable legislation, standards, municipal by-laws, and regulations
Contract management
Project and program management
Leadership, coaching and mentoring
Proficiency in MS Office
Excellent verbal and written communication skills.

KEY BEHAVIOURAL COMPETENCIES:

Analytical and strong attention to detail.
Excellent organizational skills.
Proactive and innovative technical problem solver.
Customer centric.
Excellent interpersonal skills.
High-performance driven.

CLOSING DATE: 26 October 2025

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Job Purpose

The Head of Sales is responsible for leading the sales department, developing and executing sales strategies, and driving revenue growth. This role involves managing the sales team, setting sales targets, and ensuring the company meets its financial goals.

Key Responsibilities

Deliver role-specific outputs in accordance with SafetySA’s quality and compliance frameworks.
Meet agreed KPIs, deadlines, and internal customer expectations.
Collaborate cross-functionally and contribute to process improvements.
Apply SafetySA’s values in decision-making and stakeholder engagement.
Ensure full adherence to legal, regulatory, and procedural obligations.
Leadership: Provide leadership and direction to the sales team, ensuring they are motivated and equipped to meet their targets.
Strategic Planning: Develop and implement sales strategies to achieve company revenue targets and expand market share.
Performance Monitoring: Set sales targets, quotas, and performance metrics, and monitor progress to ensure targets are met or exceeded.
Client Relationships: Build and maintain strong relationships with key customers, partners, and stakeholders.
Market Analysis: Analyse market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.
Collaboration: Work closely with marketing, product development, and other departments to align sales strategies with business objectives.
Sales Process Management: Oversee the sales process from prospecting to closing deals, ensuring efficiency and effectiveness.
Reporting: Provide regular reports on sales performance, market trends, and strategic initiatives to senior management
Weekly reporting to the Chief Commercial Officer on progress, blockers, and team activity.
Monthly KPI tracking and reporting via internal systems or dashboards.
Participation in quarterly reviews and strategic planning sessions.
Deliver regular client engagement and sales pipeline updates as required to support forecasting and business planning.
Comply with all SafetySA safety protocols, work instructions, and risk mitigation procedures.
Report all unsafe acts or conditions.
Attend mandatory internal and external training related to HSE, legal compliance, and company policies.

Job Requirements
Experience

Must have 5–8 years of experience in sales leadership role within the food safety, inspection, certification, or training industry.
Proven track record in B2B sales, client acquisition, and account management in regulated environments.
Experience working with retailers, food manufacturers, distribution centers, and hospitality sectors.
Familiarity with auditing, compliance, and regulatory frameworks in food safety.

Qualifications

Bachelor’s degree in food science, Environmental Health, Biotechnology, Microbiology, or Business Administration.
A postgraduate qualification in Sales Management, Business Development, or Quality Assurance is advantageous.
Certification or working knowledge of ISO 22000, FSSC 22000, HACCP, and other food safety standards is highly desirable.

Skills

Strong strategic sales planning and pipeline management skills.
Excellent negotiation, presentation, and relationship-building abilities.
Proficiency in CRM systems, sales analytics, and reporting tools.
Ability to lead and motivate a sales team across multiple regions.
Strong analytical and problem-solving skills, especially in technical sales environments.

Knowledge

Deep understanding of food safety standards, including ISO, FSSC, HACCP, and GMP.
Knowledge of South African food safety legislation, including the Foodstuffs, Cosmetics and Disinfectants Act and the Consumer Protection Act.
Awareness of training methodologies, certification processes, and inspection protocols.
Familiarity with industry trends, risk mitigation strategies, and compliance requirements.

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About SABS

The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS), promote quality in connection with commodities, products and services, and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace. 

SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy. Please note that applications received after the closing date will not be considered. 
Minimum Requirements    

QUALIFICATIONS AND SPECIAL CERTIFICATIONS/REGISTRATION
Diploma + Advanced Diploma / B-Degree in Public Relations, Journalism or Communication or a related field. (NQF Level 7)

EXPERIENCE

8 years relevant work experience in media relations (Operational Level)
4 years specialist experience (Operational Level)
Proven track record in developing media relations strategies and annual media plans at corporate level (Operational Level)
Proven track record in writing and disseminating media releases. (Operational Level)

Duties and Responsibilities    
Functional Management

Contribute to the development of and implement a media relations operational plan in collaboration with the Head.
Develop and implement an annual media plan with quarterly deliverables in collaboration with the Head.
Provide subject matter expertise to the organisation regarding media relations protocols and processes.
Communicate overall media trends and results to the various business unit managers in consultation with the Head.
Act as media liaison for the SABS, when required.
Review media policies and procedures in consultation with the Head, as and when required.
Identify opportunities to improve media exposure.
Resolve media relations queries professionally within scope of control and timeously according to approved standard operating procedures, in consultation with the Head.
Develop and maintain appropriate relationships with the media.
Responsible for the dissemination of media releases in consultation with the Head, and management of a media list.
Ensure the effective media monitoring of SABS operations.
Release disseminated press releases to the SABS Marketing & Communications business unit for inclusion on relevant channels (e.g., website, social media, internal email, etc.) in consultation with the Head.
Implement all media initiatives according to the approved standard operating procedures to minimize all brand risk and build the SABS corporate identity in the market.
Collaborate with internal stakeholders on media initiatives when required.
Provide input and compile reports and presentations as requested
Research and update the head regarding the latest media best practice

Risk and Compliance Management

Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
Support and provide evidence to all internal and external audit and regulatory requirements.
Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

Stakeholder Management

Identify and mitigate internal systems and procedural barriers to enhance excellent customer service.
Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
Represent and participate in the organisation’s committees and tasks teams when required.
Convene and attend meetings and present findings and business cases to relevant stakeholders when required.
Actively liaise and build relationships with SABS clients and service providers to ensure that the service standards are met appropriately.
Effectively manage customer complaints through timeous resolution and/or escalation as required.
Analyze queries and develop mechanisms to proactively resolve common issues and share lessons learned

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The Chief Risk Officer (CRO) will lead the development and implementation of effective risk management, legal, and compliance frameworks. This role partners with senior stakeholders to balance risk and reward, protect the organisation’s reputation, and ensure sustainable business growth.

Job Description
Risk, Legal & Compliance Leadership

Lead the organisation’s risk, solvency, and capital management strategies.
Oversee compliance, market conduct, regulatory complaints, and governance frameworks.
Ensure the business operates within defined risk appetite and complies with relevant legislation and industry best practices.
Develop and embed sustainability and corporate governance strategies.
Oversee risk reporting, monitoring, and the execution of Own Risk and Solvency Assessment (ORSA) processes.
Manage and mature the organisation’s risk control and compliance frameworks.
Conduct stress testing, scenario analysis, and forward-looking projections to support strategic planning.
Establish a strong risk culture through education, awareness, and effective communication.

Stakeholder Engagement

Build and maintain trusted relationships with internal and external stakeholders, including regulators and industry bodies.
Advise the Board, Audit, and Risk Committees on all matters related to risk and regulatory compliance.
Provide actionable insights and guidance to influence business decisions.
Drive initiatives that promote fair treatment and service excellence for clients.

Leadership & Team Development

Lead, coach, and develop the Legal, Risk, and Compliance teams to achieve strategic objectives.
Foster a culture of accountability, collaboration, and continuous learning.
Manage team performance, development plans, and succession strategies.
Encourage innovation, agility, and excellence within the team.

Financial Oversight

Manage the department’s budget and ensure compliance with financial regulations.
Identify opportunities to improve cost efficiency and operational effectiveness.
Address and report any financial non-compliance or irregularities.

Job Requirements

Education & Qualifications

Postgraduate degree in Risk Management, Compliance, Legal, Actuarial Science, or Accounting (FASSA or CA(SA) advantageous).
Registration with the Institute of Risk Management South Africa (IRMSA) preferred.

Experience

10–12 years’ experience in risk management or compliance, ideally within financial services or insurance.
Minimum 5–8 years in senior management or executive leadership.
Experience as a Head of a Control Function highly advantageous.

Key Skills & Competencies

Strategic and analytical thinker with strong business acumen.
Excellent leadership and stakeholder management capabilities.
Skilled in risk analysis, governance, and compliance frameworks.
Strong interpersonal, communication, and negotiation skills.
Proven ability to manage teams and drive organisational change.

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Main purpose of the job:

A critical lever to delivering an exception end to end customer experience. Responsible for overseeing the daily operations within the Customer Service Contact Centre, with regards to omni-channel practices.  Create a customer centric organization that delivers the required performance whilst being committed to delivering a great customer experience through a variety of customer contact channels.  Focus on first call resolution, migration of contacts to digital platforms and build capability to continuously improve.

Drive and Improve Customer Engagement

Lead the implementation and evaluation of strategic, tactical, and operational customer experience and engagement plans to support retention and market penetration.
Leads and manages the customer service contact center and looks for opportunities to expand customer base and service offering.
Collaborates with the Senior Leadership to agree strategic, tactical, and operational plans.
Manages service levels as per segmentation and omni-channel strategy.
Advises the Senior Leadership on customer satisfaction measures, customer experience strategies, programs, initiatives, and emerging issues to enable customer-centric strategic and operational decision processes and major or critical issue responses.
Plan and provide leadership to the implementation of integrated customer engagement and communication initiatives to improve and enhance the perceptions and experiences of customers, consumers and communities
Lead and/or direct specific customer research programs, dialogue, and other forms of engagement to understand key concerns and issues to inform enhancement of customer services and service delivery models
Drive the ongoing development of exceptional customer experience culture across the organisation, supported by effective policy and process frameworks and a responsive Customer Service Contact Centre to embed best practice customer-centric behaviours.
Identify opportunities for enhanced service delivery through various delivery methods, and the application of social media, mobile apps and technologies to optimise customer experience
Engage and negotiate with stakeholders on strategic issues related to standards of customer service and accessibility and provide expert, influential advice
Ensure that responsiveness to customer needs is central to the organisation’s strategic planning processes
Manages overall performance standards for service delivery across the organisation and monitor compliance
Understands industry best practices and strategies
Responsible for overall VOC and end to end process improvement to ensure best of class service delivery

Operations Management

Ensure the Customer Service Contact Centre operations are effectively and efficiently managed and that all prescribed operational objectives and targets are met.
Establish the Customer Service Contact Centre as a team of global best practice operators with superior customer satisfaction ratings.
Ensure all service levels and response time targets are met
Drive customer-centricity through all work plans, schedules, measures and training activities
Manage all functions of Customer Service Contact Centre delivery and ensure a continuous alignment with the Sales and Compliance agenda
Design, deliver and maintain all processes and policies relating to resource scheduling and forecasting.
Plan for the most efficient workload and resource schedule.
Monitor and manage quality input into our CRM
Ensure tight alignment with support functions to drive best-in-class finance, HR and IT practices
Identify, design and implement projects that will enhance effectiveness of the Customer Service Contact Centre over time.
Ensure integrity of governance and compliance across all spheres of operations
Responsible to ensure the Customer Service Contact Centre are delivering according to the business plan and targets within budget.
Ensure productivity is optimised through the effective management of the entire Customer Service Contact Centre and reduce operating expenses in the Customer Service Contact Centre
Ensure resources and structures supports longer term growth objectives.
Maintain awareness of external influences such as relevant legislation, competitor analysis and manage accordingly to keep efficiencies and to meet targets.
Assist in identifying, developing, evaluating, implementing and/or improving new procedures to improve efficiencies and best of class service to our customer base.

Continuous Improvement and Reporting

Design and deliver a scorecard of measures encompassing all relevant aspects of Customer Service Contact Centre operations
Provide monthly and quarterly reporting on all relevant Customer Service Contact Centre indicators, illustrating trends and plans for continuous improvement. (Timing of reports may vary dependent on requirements)
Manage service level performance against defined targets and metrics and course correct when necessary
Extract productivity and performance data and reports daily, weekly and monthly and analyse data for continuous improvement
Demonstrate the movement of customer interaction from traditional channels into digital platforms
Ensure that regular product training and refresher courses are done with Learning and Development to ensure full compliance with process adherence and seamless customer experience
Ensure all complaints are resolved, analyzed and relevant actions implemented across value chain to ensure a continuous reduction and improvement.
Ensure continuous review of process and systems across industry to ensure best practice and superior efficiency.

Leadership and Direction

Providing vision and direction to team members
Through effective inspirational leadership, facilitate the creation of accountable, full-service teams who understand and strive to meet and exceed the needs of all stakeholders
Role model behaviour and motivate team members in line with the core values
Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
Provide support and guidance on career path planning, on-the-job training, coaching, and mentoring to direct reports
Leads change to creates a self-refreshing and learning organisation
Continuous improvement of business processes

Work collaboratively

Build a culture of respect and understanding across the organisation
Recognise outcomes which resulted from effective collaboration between teams
Build cooperation and overcome barriers to information sharing, communication and collaboration across the organisation
Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritise, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Job Requirements
Minimum Academic, Professional Qualifications & Experience required for this position

Bachelors’ degree advantageous
Minimum 8 years’ experience in customer engagement or service delivery role, with a minimum of 4 years’
experience in a leadership role. Expert/Advanced Contact Centre operational management.
Six Sigma or process documentation and improvement experience – Critical

Behaviors

Energy
Passion
Respect for others
Honest and Fair
Creativity
Entrepreneurial Orientation
Positive Attitude
Courage
Tenacity
Achieves Results
Leadership
Demonstrate honesty and integrity
Strive for Customer Centricity
Innovate boldly
Be both agile and entrepreneurial
Build relationships and trust
Develop our people for long-term success
Be an agent of change
Collaborative

Essential

Evaluating problems
Investigate Issues
Creating innovation
Building Relationships
Communicating Information
Providing Leadership
Showing Resilience
Adjusting to change
Giving Support
Processing Details
Structuring Tasks
Driving success
Profit, Revenue and growth management
Commercial Acumen
Business Acumen

Functional Competencies

Insights & foresight
Planning
Customer Relationship Management
Maximise and Measures Service Performance
Account Support
Technical Support
Build & develop customer centric capability
Profit and revenue growth management
Business Acumen
Governance
Stakeholder Management
Drive results through team

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Job Description

The Office of the Pension Funds Adjudicator (OPFA) is seeking to appoint candidates who are results-driven, passionate about service delivery, thrive under pressure, and are team players with high levels of professionalism.

Required Competencies:

Strong attention to detail and organisational skills
Ability to multitask and prioritise effectively
Team player with good interpersonal skills
Ability to work independently with minimal supervision
Professional ethics, integrity, and client service orientation

Responsibilities:

Record and track all closed files on the PFA/Respond system
Forward closed files to the Filing Clerk for archiving
Format, align, and type draft and long determinations for submission to the Adjudicator
Compile determination filing sheets for Adjudicator sign-off
Collect and compile team statistical reports (monthly/weekly/quarterly/annual)
Manage the Team Leader’s diary and carry out general PA duties as required
Answer and attend to incoming calls for the Case Management Team
Implement administrative instructions from the Team Leader efficiently
Ensure meetings/events requiring refreshments are well catered for
Perform general administrative and office support functions to ensure smooth team operations

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