Job Region: Gauteng

Main purpose of the job:

A critical lever to delivering an exception end to end customer experience. Responsible for overseeing the daily operations within the Customer Service Contact Centre, with regards to omni-channel practices.  Create a customer centric organization that delivers the required performance whilst being committed to delivering a great customer experience through a variety of customer contact channels.  Focus on first call resolution, migration of contacts to digital platforms and build capability to continuously improve.

Drive and Improve Customer Engagement

Lead the implementation and evaluation of strategic, tactical, and operational customer experience and engagement plans to support retention and market penetration.
Leads and manages the customer service contact center and looks for opportunities to expand customer base and service offering.
Collaborates with the Senior Leadership to agree strategic, tactical, and operational plans.
Manages service levels as per segmentation and omni-channel strategy.
Advises the Senior Leadership on customer satisfaction measures, customer experience strategies, programs, initiatives, and emerging issues to enable customer-centric strategic and operational decision processes and major or critical issue responses.
Plan and provide leadership to the implementation of integrated customer engagement and communication initiatives to improve and enhance the perceptions and experiences of customers, consumers and communities
Lead and/or direct specific customer research programs, dialogue, and other forms of engagement to understand key concerns and issues to inform enhancement of customer services and service delivery models
Drive the ongoing development of exceptional customer experience culture across the organisation, supported by effective policy and process frameworks and a responsive Customer Service Contact Centre to embed best practice customer-centric behaviours.
Identify opportunities for enhanced service delivery through various delivery methods, and the application of social media, mobile apps and technologies to optimise customer experience
Engage and negotiate with stakeholders on strategic issues related to standards of customer service and accessibility and provide expert, influential advice
Ensure that responsiveness to customer needs is central to the organisation’s strategic planning processes
Manages overall performance standards for service delivery across the organisation and monitor compliance
Understands industry best practices and strategies
Responsible for overall VOC and end to end process improvement to ensure best of class service delivery

Operations Management

Ensure the Customer Service Contact Centre operations are effectively and efficiently managed and that all prescribed operational objectives and targets are met.
Establish the Customer Service Contact Centre as a team of global best practice operators with superior customer satisfaction ratings.
Ensure all service levels and response time targets are met
Drive customer-centricity through all work plans, schedules, measures and training activities
Manage all functions of Customer Service Contact Centre delivery and ensure a continuous alignment with the Sales and Compliance agenda
Design, deliver and maintain all processes and policies relating to resource scheduling and forecasting.
Plan for the most efficient workload and resource schedule.
Monitor and manage quality input into our CRM
Ensure tight alignment with support functions to drive best-in-class finance, HR and IT practices
Identify, design and implement projects that will enhance effectiveness of the Customer Service Contact Centre over time.
Ensure integrity of governance and compliance across all spheres of operations
Responsible to ensure the Customer Service Contact Centre are delivering according to the business plan and targets within budget.
Ensure productivity is optimised through the effective management of the entire Customer Service Contact Centre and reduce operating expenses in the Customer Service Contact Centre
Ensure resources and structures supports longer term growth objectives.
Maintain awareness of external influences such as relevant legislation, competitor analysis and manage accordingly to keep efficiencies and to meet targets.
Assist in identifying, developing, evaluating, implementing and/or improving new procedures to improve efficiencies and best of class service to our customer base.

Continuous Improvement and Reporting

Design and deliver a scorecard of measures encompassing all relevant aspects of Customer Service Contact Centre operations
Provide monthly and quarterly reporting on all relevant Customer Service Contact Centre indicators, illustrating trends and plans for continuous improvement. (Timing of reports may vary dependent on requirements)
Manage service level performance against defined targets and metrics and course correct when necessary
Extract productivity and performance data and reports daily, weekly and monthly and analyse data for continuous improvement
Demonstrate the movement of customer interaction from traditional channels into digital platforms
Ensure that regular product training and refresher courses are done with Learning and Development to ensure full compliance with process adherence and seamless customer experience
Ensure all complaints are resolved, analyzed and relevant actions implemented across value chain to ensure a continuous reduction and improvement.
Ensure continuous review of process and systems across industry to ensure best practice and superior efficiency.

Leadership and Direction

Providing vision and direction to team members
Through effective inspirational leadership, facilitate the creation of accountable, full-service teams who understand and strive to meet and exceed the needs of all stakeholders
Role model behaviour and motivate team members in line with the core values
Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
Provide support and guidance on career path planning, on-the-job training, coaching, and mentoring to direct reports
Leads change to creates a self-refreshing and learning organisation
Continuous improvement of business processes

Work collaboratively

Build a culture of respect and understanding across the organisation
Recognise outcomes which resulted from effective collaboration between teams
Build cooperation and overcome barriers to information sharing, communication and collaboration across the organisation
Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritise, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Job Requirements
Minimum Academic, Professional Qualifications & Experience required for this position

Bachelors’ degree advantageous
Minimum 8 years’ experience in customer engagement or service delivery role, with a minimum of 4 years’
experience in a leadership role. Expert/Advanced Contact Centre operational management.
Six Sigma or process documentation and improvement experience – Critical

Behaviors

Energy
Passion
Respect for others
Honest and Fair
Creativity
Entrepreneurial Orientation
Positive Attitude
Courage
Tenacity
Achieves Results
Leadership
Demonstrate honesty and integrity
Strive for Customer Centricity
Innovate boldly
Be both agile and entrepreneurial
Build relationships and trust
Develop our people for long-term success
Be an agent of change
Collaborative

Essential

Evaluating problems
Investigate Issues
Creating innovation
Building Relationships
Communicating Information
Providing Leadership
Showing Resilience
Adjusting to change
Giving Support
Processing Details
Structuring Tasks
Driving success
Profit, Revenue and growth management
Commercial Acumen
Business Acumen

Functional Competencies

Insights & foresight
Planning
Customer Relationship Management
Maximise and Measures Service Performance
Account Support
Technical Support
Build & develop customer centric capability
Profit and revenue growth management
Business Acumen
Governance
Stakeholder Management
Drive results through team

Apply via company website ( N / A ) or

jobs.mcidirecthire.com

 

Job Description

The Office of the Pension Funds Adjudicator (OPFA) is seeking to appoint candidates who are results-driven, passionate about service delivery, thrive under pressure, and are team players with high levels of professionalism.

Required Competencies:

Strong attention to detail and organisational skills
Ability to multitask and prioritise effectively
Team player with good interpersonal skills
Ability to work independently with minimal supervision
Professional ethics, integrity, and client service orientation

Responsibilities:

Record and track all closed files on the PFA/Respond system
Forward closed files to the Filing Clerk for archiving
Format, align, and type draft and long determinations for submission to the Adjudicator
Compile determination filing sheets for Adjudicator sign-off
Collect and compile team statistical reports (monthly/weekly/quarterly/annual)
Manage the Team Leader’s diary and carry out general PA duties as required
Answer and attend to incoming calls for the Case Management Team
Implement administrative instructions from the Team Leader efficiently
Ensure meetings/events requiring refreshments are well catered for
Perform general administrative and office support functions to ensure smooth team operations

Apply via company website ( N / A ) or

jobs.mcidirecthire.com

 

Job Description
Duties and Responsibilities

Capturing of manual payments on the system
Validation of EFT payments that have missing information.
Follow up on monies received with no documentation
Follow up on documentation received with no payment
Agree allocations from third party source documents to bank statements
Provide administrative support to the Returns Department with regard to administration of payments received, online returns and liable person.
Receive and escalate proof of payment of unknown deposits to allocate.
Follow up on unallocated cash on all statuses (deleted, suspended, prosecution and liquidated)
Phone employers requesting proof of payment of unknown deposits
Phone employers requesting permission to allocate payments
Trace unallocated deposits and refer to Finance to allocate.
Payment splits (reconciling lump sum payments to multiple branches) to different employer codes
Compiling documents for refunds
Allocation of payments received to the correct employer codes and periods
Transferring of payments from one employer to the other

Knowledge/Experience/Skills/Requirements

Good verbal and written communication skills
Ability to listen and give feedback
Be able to persuade members to provide information required
Must at all times be diplomatic and assertive
Ability to work independently and accurately
Must be a good team player and collaborate with team members
Be able to deal with difficult members and resolve conflict
Must have good analytical skills with attention to detail
Good numeracy and calculation skills
Good knowledge of SalesIogix,  Excel, word and Outlook

Job Requirements
Qualifications

Matric (standard 10) with Business Economics, Accounting, (Mathematics optional) will be an advantage
1 year  experience
6 months to 1 year business administration  working experience
Computer literacy, Microsoft, Email, Excel Word
Studying towards a business administration short course will be an advantage

Apply via company website ( N / A ) or

jobs.mcidirecthire.com

 

You will be responsible for the accurate and timeously calculation and loading of the fully absorption cost for all SKU’s. You will also be responsible for the monthly reporting and validation of including but not limited to product mix, volume, conversion cost, productivity, efficiency, and manufacturing expense, summarize key findings and draw management’s attention and support for action. Conducting required cost review and valuation of stock and ensuring compliance with internal control requirements.

WHAT YOU’LL BRING TO THE TABLE

Working with Procurement to ensure accurate costs 
Participate in business planning; prepare and coordinate the factory budget with factory management; Perform revisions or simulations if needed.
Work with team members to develop new product costing in accordance with costing standards.
Ensure full transparency of costs and financial impact to the organisation of major or strategic decisions relating to the factory
Do accurate and timeously calculation of the Fully Absorption Cost for all SKU’s. Thereby ensuring that all aspects of the manufacturing process are taken into account and reflected correctly on the ERP system
Accurate and timeous loading of new bills of material for the Manufacturing units, based on the Costing Pack
Accurate and timeous loading of change to existing bill of materials
Monthly reporting and validation of yield, purchase price and manufacturing variances
Conducting required cost review and valuation of stock
Monitor and control manufacturing expenses
Ensuring compliance with internal control requirements
Calculate the savings realised for cost savings projects based on the actual production volumes
Develop the reports and review with Finance Manager – Costing for approval before sending them to unit and supply management.
Challenge assumptions in seeking cost improvements in factory. Seek for and support cost improvement opportunities, be an active contributor to improvement projects and initiatives validate and review proposed savings. Partner with Engineering to manage costs and review capital proposals.
Compile reporting of actuals (including organizing and overseeing timeliness and accuracy of period-end close and promoting ownership of data at source); and dynamic forecasts for the factory; ensure transparency of this process; follow up and monitoring of progress to close gaps, ensuring financial policies, Accounting Standards and Costing Standards are followed.
Support 2 plants, Peanut butter which is in Kagiso Chamdor and Musina must be willing to travel to Musina.
 

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Apply via company website ( http://www.tigerbrands.com/ ) or

 

Job Description 

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. 

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:  

Analyse and identify the linkages and interactions between the component parts of an entire system. 
Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. 
Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. 
Develop skills outside your comfort zone, and encourage others to do the same. 
Effectively mentor others. 
Use the review of work as an opportunity to deepen the expertise of team members. 
Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. 
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements. 

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Apply via company website ( http://www.pwc.co.za ) or

 

Mission of the role:

Join us a Qualified Electronic Technician. You will play a key role in efficiently testing PCBs, components and products to assure that the items comply with our high-quality standards. A
dditionally, this role will require the repairs and fault-finding of PCBs and products as well as working with different departments and people towards a positive outcome for any issues related to his/her job.

Your Mission:

Uploading bootloader and firmware to PCBs.
PCB level testing according to released ATP/ATC’s.
Basic soldering and PCB rework tasks.
Documentation and record keeping of all test work performed.
Assemble and install electronic components, products, or systems.
Assessments of products.
Read and interpret circuit diagrams, schematics, and technical manuals
Diagnose and repair faults in electronic systems and components.
Perform preventive and corrective maintenance on electronic equipment.
Operate and maintain diagnostic tools such as multi-meters and analysers.
Liaising with other departments.Follow all company safety policies, ESD procedures, and quality standards.

Your Profile:

A National Diploma or B-Tech Degree in Electronic Engineering.
IPC certification will be very advantageous
Experience in an electronic testing or production environment will be preferred but not required.
Experience working in teams.
Experience in working with ST-Link will be advantageous.
Knowledge and experience in working with MS Office is a must.

Closing Date:24 October 2025

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Purpose of the Job

The Supply Chain Connected Digital Specialist is  responsible to establish the Connected Brewery within Heineken Beverages to leverage digital technologies and create a more streamlined and effective supply chain.
The key focus of this position will support the implementation and establishment of the Connected Brewery products and product use cases to improve the supply chain digital maturity and efficiency. 

Key Responsibilities

Support the Supply Chain Connected Brewery Lead in the execution of the Heineken Beverages Connected Brewery roadmap and strategy to establish and expand the Connected Brewery product footprint within Heineken Beverages. 
Support operational excellence (TPM) initiatives and improvement activities and support shopfloor practices to accelerate and enhance operational efficiency within the Supply Chain (key deliverables for volume/OPI improvements) 
Ensure the effective functioning of the Connected Brewery applications – One2Improve, MTBA, Parsable, SwipeGuide, Smart Kills, IIoT Server and Grafana 

Facilitate new use case evaluation, development, and implementation on bespoke applications to assist Heineken Beverages Supply Chain operationally. This includes but is not limited to: 

Liaise with key stakeholders to define, review, test and successfully implement use case requirements 
On-going use case development and implementation across Heineken Beverages Supply Chain for all for the entire product range 
On-going system troubleshooting, maintenance and support 
On-going use case maintenance and support 
Data validation 
Develop training material for Connected Brewery tools and use cases 
On-going user support and training 
Back-end development and maintenance including integration into other systems 
Develop Power Platform solutions to support TPM and Supply Chain initiatives  
Ensure compliance and adherence to Global and Heineken Beverages standards, best practices and governance 

Leverage Data Engineering and Data Analyst knowledge and methods to develop, implement, troubleshoot and maintain visual management tools (dashboards) for the Supply Chain to enable data-driven decision making. This includes but is not limited to: 

Power BI Data Flows and Datasets 
Power BI dashboards 
Grafana dashboards 

Leverage process and process automation knowledge to ensure effective IIoT use case development and implementation. This includes but is not limited to: 

Identifying suitable process measurements for use cases 
Enabling data collection from PLC’s 
Validating data from PLC’s 
Building SQL queries to ensure reliable and accurate data transformation 
Adhering to cyber security standards 
Actively pursue enhanced efficiencies in the use case development governance process to ensure use cases are developed in a controlled yet efficient manner 
Provide input into the Supply Chain digital budget 
Support the Supply Chain Connected Brewery Lead in building a digital community and culture within Heineken Beverages (Heineken Digital Citizen program) to enable the Connected Worker 
Collaborate with CoE’s, D&T, other OpCo’s as well as Global resources to ensure alignment and effective use case development

Job Requirements

Education

Relevant Bachelor’s degree or NQF 7 equivalent (IT/Engineering advantageous) 
Microsoft Power Platform 
Microsoft Power BI 
Process Automation (Instrumentation and Control) 

Closing Date: 30/10/2025

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Apply via company website ( N / A ) or

 

Purpose of the Job:

To conduct forensic regulatory investigations within the financial services industry (financial markets, insurance, collective investment schemes, hedge funds, pension funds and financial and advisory services) and to take responsibility for the regulatory and enforcement action, following from such investigations. Persons appointed to these positions will report to the Senior Manager.

Key Performance Areas:

Create and execute clear, focused, and efficient investigation plans with reasonable timelines.
Assess complaints and new cases for further action.
Conduct quality investigations in terms of the Financial Sector Regulation Act 9 of 2017 (gathering all relevant, admissible evidence and proper analysis of the evidence).
Take responsibility for the execution of all enforcement actions, including the drafting of all enforcement documentation presentation to enforcement meetings, debarments, withdrawal of licences and administrative penalties.
Ensure compliance with protocols and procedures, including confidentiality and non-abuse of investigation powers.
Identify and implement methods to improve efficiency and quality.

Other Key Competencies:

The candidates must demonstrate the following skills and attributes: proven interviewing skills, a confident and decisive approach particularly in difficult situations must be a person with a high level of judgement and integrity; and must be able to carry out duties independently, impartially, and objectively. Candidates must be able to draft investigation reports, with findings properly supported by cross-referenced evidence.

Job Requirements

An LLB, BCom, or B degree in Forensic Science and Technology, with at least 10 years’ experience in litigation, prosecution, forensic investigation, or forensic accounting; an admitted attorney or advocate (for law incumbents). A good knowledge and understanding of the law of evidence (admissibility; documentary and computer-generated evidence) and the financial sector laws.  

Closing Date: 22 October 2025.

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Job Description

Your Purpose…

The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.

Your Duties and Responsibilities…

Conducting Front of House Duties

Control access into the facility
Communicate and provide information to staff, members and prospective members
Deliver on member needs and experiences from entry to exit
Adhere to operational standards, and administration policies and procedures

Engaging with Members

Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
Drive digital engagement with members on our various platforms as our digital offering evolves
Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
Retain members
Build member relations
Resolve complaints for each member or incident
Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

Promote safe exercise
Manage member adherence to club rules and standards
Manage member adherence to safety protocol
Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development

Our Minimum Requirements…

We cannot live without…

Grade 12 Senior Certificate or NQF Level 4 equivalent
Successful completion of Reception Academy
Good understanding and knowledge of digital platforms
Sound knowledge of Virgin Active exercise experiences
Comprehensive understanding of the customer journey and the desired customer experience
Sound knowledge of club rules, operating standards and safety protocol
Minimum of 12 months experience within a face to face customer facing role
Proven ability to resolve member questions and queries
Embody the business values
People centric
Passionate about exercise

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation
Administer First Aid (valid First Aid Level 1 certificate)
Excellent relationship-building skills
Problem-solving skills
Good communication skills
Ability to resolve conflict

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Apply via company website ( ) or

virginactiveclubsgautengnorth.simplify.hr