Job Region: Gauteng

Responsibilities

We are seeking a dynamic and results-driven Sales Lead to take full accountability for sales performance across our Gauteng Bakeries Cluster, including Modern Trade (MT) and Traditional Trade (TT) channels. The successful candidate will be responsible for designing and executing robust sales strategies that drive revenue growth, enhance customer experience, and meet or exceed Annual Operating Plan (AOP) targets. This role also involves leading and developing a high-performing sales team and managing distributor relationships to ensure operational excellence and market competitiveness.

Key Responsibilities:

Sales Strategy & Planning

Develop and implement actionable 90-day sales plans aligned with business priorities.
Set and cascade clear sales goals and KPIs for the cluster, ensuring alignment with SASKO’s strategic objectives.
Conduct comprehensive market analysis and historical data review to forecast future sales trends accurately.
Identify untapped sales potential across all cluster areas and routes.

Market Intelligence & Execution

Lead market research initiatives to track industry trends, customer needs, and competitor activity.
Develop and execute customer-centric strategies to increase revenue and expand market share.
Create and maintain an active trade calendar to ensure effective promotional execution.

Performance Management

Monitor and drive sales team performance against set KPIs.
Ensure distributor performance is tracked, optimised, and aligned with cost and service expectations.
Oversee sales budget management, including promotional spend and pricing strategies, ensuring commercial effectiveness.

Business Development & Customer Relationship Management

Acquire new business through micro-market development and strategic targeting.
Drive customer retention and growth via loyalty programmes and tailored value propositions.
Build and maintain strong relationships with key customers, ensuring top-tier service and partnership growth (WEC – Win Every Customer).

Qualifications

What will qualify you for the role?

A Bachelor’s degree in Business, Marketing, or a related commercial discipline is essential.
Minimum 10 years of relevant sales experience, ideally within a unionised FMCG environment.
At least 5 years of leadership experience, including managing geographically dispersed sales teams.
Demonstrated expertise in customer engagement, business development, and distributor management.
Proficiency in MS Office (Excel, PowerPoint, Word).
Experience working with SAP or equivalent ERP systems is required.
Other Requirements
Strong analytical thinking, commercial acumen, and a track record of exceeding revenue and volume targets.
A collaborative leader who is passionate about people development, driving results, and growing market presence.
Project management skills and ability to drive process improvements.

go to method of application »

Apply via company website ( http://www.pepsico.com ) or

 

Job Description

Reporting to the National Maintenance Manager: Fuels Sales, the role is primarily responsible to fully support the Maintenance Team for driving the change (and embedding of that change) from reactive to proactive maintenance, ensuring continuous improvement in reliability and resource optimisation of Planned Maintenance delivery and supporting standards. 
The E-Maintenance Administrator is responsible for ensuring that the scheduling, documentation, follow up work is done to be able to give assurance of appropriate and effective maintenance planning.
This role contributes to the efficiency of preventative maintenance and added services to support fuels sales.
This role owns the relationship with BP’s technology partners and works with Procurement to ensure new developments are achieved at the most cost-effective solution.
Ensuring all Maintenance close out documents are sent to fixed assets for capitalization.
Verify if all Projects Handover docs are uploaded by the Projects Team.
Assist the business with documents (Calibration Certificates/COC) as and when need arise.

Job Responsibilities

Champion the use of eMaintenance thus ensuring continuity of its use throughout Retail.
Evaluate preventative maintenance job card feedback captured in eMaintenance, extract lessons learned and institutionalise with Retail maintenance Engineers.
Set and run reports on planned work to be done, update the program, and raise follow up work to closure.
Support Engineers with project management of specific projects related to maintenance work.
Support the Maintenance Planner on all maintenance schedules and reports.
Manages equipment storage, surplus equipment storage. Maintain and update assets at the storage location. Ensure the storage location is paid monthly.
Support all Retail contracts – plans, reporting, monthly site updates. Escalate non-compliance.
Control of preventative maintenance site list and produce monthly reports.
Update asset register, asset life cycle, Maintenance projects tracker, record meeting minutes, manage the agenda and share with relative Teams.
Interface with CCC (asset administration); Procurement (PR, PO, RFQ, Spares); New Projects, hand over documents; Reliability/ Maintenance Engineers; HSSE and Ops Excellence.

Educational background

Business Degree or equivalent experience with experience in effective maintenance practices

Experience (years and nature)

2-3 years in petrochemical maintenance/operations.
1-2 years of proven systems and administration.

Apply via company website ( http://www.bp.com ) or

careers.bp.com

 

Purpose of the Job

A culture-forward leadership role focused on delivering exceptional front-of-house experiences.  
This role ensures service excellence, team cohesion, and brand-aligned engagement across reception, hospitality, and guest-facing environments.

Key Performance Areas

Team Leadership and Vendor Performance

Lead and inspire a diverse team including receptionists, baristas, drivers, cleaners, security personnel and internal landscaping employees.
Monitor and evaluate service delivery against established SLAs, ensuring consistent excellence
Identify and address underperformance through coaching and escalation protocols, as required.
Administer access systems, subscriptions and parking logistics with precision, in tandem with building management.
Reconcile operational spend and ensure alignment with company policies and budgetary controls.

Facilities and Hospitality Oversight

Ensure all front-of house areas are welcoming, well maintained, and brand aligned
Liaise with building management to ensure service reliability and prompt resolution of issues
Monitor compliance across safety and hospitality protocols and uphold these protocols through regular audits
Recommend and implement enhancements to elevate the guest experience and service flow.

Culture and Engagement Stewardship

Coordinate recognition milestones and office engagement activities.
Support internal events with hospitality planning and execution.
Foster team morale through inclusive leadership and service pride initiatives 
Gather and interpret feedback to continuously improve the front-of-house experience.

Communication and Relationship Management

Maintain a warm, professional and brand-aligned tone in all interactions
Lead  and facilitate team briefings and ensure service updates are communicated to ensure alignment and transparency
Handle sensitive issues with discretion and escalate if necessary
Build rapport with staff, guests, and vendors

Requirements
Knowledge

Workplace operations and service protocols.
Health, safety and building compliance.
Brand experience and corporate culture.

Job Specific Skills

Guest experience.
Vendor coordination.
Ambiance curation.
Operational spend reconciliation.
Operational risk awareness.

Competencies

Coaching.
Recognition.
SOP implementation.
Problem solving & decision making.
Strong interpersonal skills and stakeholder engagement.
Strong communication skills.
Team management and development.
Planning and organizing.
Adaptability and resilience.

Experience

A minimum of 5 years in guest-facing or hospitality roles.
1-2 years supervisory experience.
Proven ability to deliver in high touch environments.
Experience managing service contracts, SLAs and vendor relationships.
Experience handling budgets, reconciling spend and ensuring compliance with safety and hygiene standards.
Exposure to planning internal events.

Education

Grade 12.
Qualification in Hospitality/Operations/Business Administration or Facilities Management is advantageous.

Internal Liaison

GPT all. 
Receptionists, baristas, drivers, cleaners, security, and internal landscaping.

External Liaison

All external stakeholders who contact the company. 

Level of Decision-Making

Interpretive; service-focused problem-solving. Tactical decisions.

Level of Problem Solving

Ability to resolve operational issues arising in the line of work.  Routine problem solving.

Apply via company website ( N / A ) or

growthpoint.mcidirecthire.com

 

Job Description    

The Group Executive: Programmes (GEP) will lead the oversight and design of multiple programmes and offices on behalf of the Bank. This includes managing large-scale infrastructure projects and programmes involving Public-Private Partnerships (PPPs), as well as those supported by government, development finance institutions, third party funders, donors and multilateral development partners.
The GEP also provides strategic oversight of existing programmes and initiatives such as the Climate & Environment Finance Unit (CEFU), Green Fund, Programme Execution & Innovation, Independent Power Producers Office (IPPO), Development Labs (DLABS), and other programmes ensuring their effective execution, alignment with the Bank’s strategic objectives, and financial sustainability throughout their lifecycle, from ideation to potential carve-out.”

Key Responsibilities    
KEY PERFORMANCE AREAS

Strategy Formulation and Implementation

Lead the strategic design, development, and oversight of large-scale infrastructure programmes, including those funded through Public-Private Partnerships (PPPs), government, development finance institutions, donor agencies, and multilateral development partners. 
Drive alignment with institutional priorities, stakeholder expectations, and national development objectives.
Coordinate and manage a diverse portfolio of high-impact joint programme/initiatives from initiation through to completion. 
Oversee effective planning, execution, and delivery of project outcomes in line with agreed timelines, quality standards, and contractual obligations. 
Proactively resolve bottlenecks and mitigate delivery risks across multiple programme offices.
Serve as the primary contact for these joint programme/initiatives

Programme Management: Joint Initiatives

Oversee and manage the current and future joint programmes/initiatives on behalf of the Bank.
Lead the delivery of third-party infrastructure programmes/initiatives on a full cost recovery basis, ensuring financial sustainability and alignment with stakeholder objectives.
Engage and collaborate with stakeholders to define and formalise the terms, conditions, and governance frameworks of joint programme/initiatives, including contracts and memorandum of understanding.
Work with legal, supply chain management,  human resources, finance and other relevant Bank units to ensure that the conditions are sound, compliant and aligned in terms of the Bank’s frameworks, policies and procedures.
Establish and formalise decision-making structures, including steering committees, for joint programmes and initiatives in collaboration with key stakeholders.
Oversee contract management processes, including the negotiation of amendments, resolution of breaches, and coordination of transitions or handovers of responsibilities from primary stakeholders.

Programme Management Bank Specific Initiatives

Oversee the execution of infrastructure programmes/initiatives that are internal to the Bank including existing initiatives , ensuring delivery within approved budgets and funding frameworks to achieve targeted developmental impact.
Mobilise funding and/or advocate for grant allocations to support strategic, high-impact infrastructure programme/initiatives.
Drive effective utilisation of secured funding to enable the successful implementation and completion of approved programmes/initiatives.
Ensure alignment of programmes/initiatives with environmental, social, and governance (ESG) stewardship and sustainability standards such as the
Sustainable Development Goals and the Paris Agreement with the Bank’s ESG frameworks, policies, and procedures. 
Champion socially inclusive and climate-resilient development across all programmes/initiatives.

Operational Management

Develop and implement robust frameworks to measure, monitor, and optimise the developmental impact and financial sustainability of programmes and initiatives.
Lead the development, management, and control of budgets, costing methodologies, and resource allocations for all programmes and initiatives.
Monitor expenditure, identify variances, and drive cost-effective utilisation of resources in alignment with programme objectives.
Provide strategic oversight of all Supply Chain Management (Procurement) processes to support the effective delivery of programmes and initiatives.
Ensure that all projects are executed within the approved financial, governance, risk, and compliance frameworks.
Embed sound governance principles and practices that uphold the integrity of the institution and safeguard the interests of both internal and external stakeholders.
Foster a collaborative, high-performance culture that supports employee empowerment, professional growth, and organisational excellence.

Stakeholder Engagement

Manage complex stakeholder relations and maintain effective relationships with Ministers, Director Generals, Executives, Leaders, Donors and associated institutions.
Engage with stakeholders and potential clients to enhance understanding of the Bank’s broader developmental mandate beyond financial returns.
Coordinate with key stakeholders to assess and address operational risks related to programme management and delivery, ensuring alignment with Bank’s goals.

Reporting 

Lead the preparation and submission of high-quality documents and reports to the Board, Board subcommittees, Executive Committee (EXCO), and other governance bodies on areas of accountability. 
Prepare and provide reports as well as recommendations to the respective governance and stakeholder groups for prudent decision making. 

People Management

Provide direction and management to the Division, to enable the strategy execution
Attract, retain, and develop talent and ensure succession planning and sufficient capacity and capability in all critical functions, supporting diversity strategies and initiatives as well
Promote DBSA values and a culture of high performance through implementing performance management in line with the planned strategic objectives, goals, quality standards and agreed key performance measures using sound performance management principles.

Key Measurements of Outputs

Successful oversight, management and implementation of agreed programme/initiatives.
Stakeholder satisfaction of joint programmes/initiatives.
Quality of delivery and performance of programmes/initiatives.
Unqualified audit opinion and full compliance with internal and external regulatory reporting standards, reflecting effective governance and financial control.
Percentage of infrastructure programmes/initiatives delivered on time, within budget, and meeting agreed developmental impact and quality standards.
Amount of third-party and internal funding secured and percentage of funds effectively utilised across all programmes in line with programme/initiatives objectives and timelines.
Quantifiable achievement of key sustainability indicators aligned with the SDGs, Paris Agreement, and Bank ESG frameworks across programmes/initiatives.
Achievement of team performance targets including staff engagement, leadership effectiveness, succession planning, and capability development across the Division.

KEY INTERNAL LIAISON RELATIONSHIPS (The list is not exhaustive)

DBSA Board
DBSA Board Committees
Executive Committee
Management & Employees

KEY EXTERNAL LIAISON RELATIONSHIPS (The list is not exhaustive)

Parliament
National & Provincial Governments
National Treasury
Stakeholders
State-Owned Enterprises (SOE’s), Metropolitans and Municipalities
Private Sector
Funders/Donors

Expertise & Technical Competencies    

QUALIFICATIONS & EXPERIENCE

Minimum Qualification Requirements

A relevant bachelor’s degree in engineering, Finance, Economics, Development Studies, or Project Management.
A postgraduate qualification (e.g., MBA, MDevF, or equivalent) in Business Administration, Public Policy, Infrastructure Finance, or related field.

Minimum Experience

A minimum of 12 years’ senior management experience in programme or project management, particularly in large-scale infrastructure, public-private partnerships, or development finance initiatives.
A minimum of 5 years in an executive role managing complex, multi-stakeholder infrastructure programme/initiatives with demonstrated success in delivering on agreed mandates.  
Proven experience in managing joint programmes with donors, DFIs, and multilateral development partners, including governance and contracting frameworks.
Demonstrated ability to mobilise and manage funding, including grants and donor contributions.
Strong experience in stakeholder engagement, including engagement with government ministries, international partners, and executive governance structures.
Exposure to ESG principles, sustainable development frameworks, and climate-resilient infrastructure programmes.
Sound knowledge of public sector procurement, contract management, and financial oversight in high-value programme delivery.

Desirable Requirements

Certification in Project/Programme Management (e.g., PMP, PRINCE2)
Knowledge of the complex financial and regulatory environments across Africa.

TECHNICAL COMPETENCIES

Programme / Project Management
Strategy Planning & Development
Negotiation Skills
Contract Management
Risk Management 
Stakeholder Management
Financial Acumen
Reporting & Presentation Skills
Required Personal Attributes    

LEADERSHIP COMPETENCIES

Leading & Empowering Others  
Leading & Managing Change
Strategic Planning & Innovative Thinking
Teamwork & Cooperation
Developing Others
Driving delivery of results
Decisiveness

Deadline:22nd Octobe,2025

Apply via company website ( http://www.dbsa.org ) or

dbsa.erecruit.co

 

Job description

Administration and support;
Provide support in the collating of information for external reporting purposes;
Coordinating of internal and external meetings;
Scheduling meetings with clients;
Recording meetings and draft minutes;
Calling potential partners for possible meetings;
Conduct research on potential partners’ profiles.

Minimum requirements

Experience / Skills Required

Basic administration work experience
Adapting behaviour to meet major changes at work,
Building and maintaining effective relationships with internal and external stakeholders,
Establishing and maintaining collaborative relationships with peers / subordinates / managers,
Identifying business risks,
Effective report writing skills,
Advanced MS Suite,
Demonstrated ability to deal with difficult customers,
Problem solving skills.

Qualification Requirements

Bachelor’s degree preferably LLB and/or Compliance

Personal Attributes/Behaviours/Attitudes

Strong interpersonal skills
Good communication skills
Customer Service Orientation
Teamwork
Quality Orientation
Time Management
Attention to Detail
Problem Solving

go to method of application »

Apply via company website ( N / A ) or

 

Job Description

Your Purpose…

The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.

Your Duties and Responsibilities…

Conducting Front of House Duties

Control access into the facility
Communicate and provide information to staff, members and prospective members
Deliver on member needs and experiences from entry to exit
Adhere to operational standards, and administration policies and procedures

Engaging with Members

Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
Drive digital engagement with members on our various platforms as our digital offering evolves
Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
Retain members
Build member relations
Resolve complaints for each member or incident
Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

Promote safe exercise
Manage member adherence to club rules and standards
Manage member adherence to safety protocol
Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development

Our Minimum Requirements…

We cannot live without…

Grade 12 Senior Certificate or NQF Level 4 equivalent
Successful completion of Reception Academy
Good understanding and knowledge of digital platforms
Sound knowledge of Virgin Active exercise experiences
Comprehensive understanding of the customer journey and the desired customer experience
Sound knowledge of club rules, operating standards and safety protocol
Minimum of 12 months experience within a face to face customer facing role
Proven ability to resolve member questions and queries
Embody the business values
People centric
Passionate about exercise

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation
Administer First Aid (valid First Aid Level 1 certificate)
Excellent relationship-building skills
Problem-solving skills
Good communication skills
Ability to resolve conflict

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Apply via company website ( ) or

virginactiveclubsgautengnorth.simplify.hr

 

PRIMARY PURPOSE

At Wilderness we build places that protect the wild, uplift communities and redefine experiential hospitality. As a global leader in conservation tourism, we develop extraordinary safari lodges in Africa’s most remote and beautiful regions.
We are looking for a Project Manager to lead the full delivery of new lodge developments, from concept to handover. In this role you will be responsible for shaping project outcomes that meet our high standards while collaborating across diverse teams and disciplines.

Role & Responsibilities

Align design, budget & schedule from project inception
Manage consultant teams & performance to scope
Oversee procurement, construction & logistics
Ensure health, safety & environmental protocols
Drive digital documentation & reporting
Support post-completion quality & warranty resolution

Skills & Experience

8+ years in hospitality builds or remote development
Strong project controls & JBCC contract fluency
Cloud-based systems & document management experience
Remote logistics & cross-border project expertise
Comfort with tech & AI tools for forecasting & delivery
A passion for sustainability, design & purposeful development
This is a high-accountability role for someone who thrives in complexity and is driven by impact.

Interests:                        

A passion for wildlife and a commitment to sustainability and conservation.

Apply via company website ( N / A ) or

wilderness.simplify.hr

 

Transport Education Training Authority is looking to recruit for the role of a Practitioner: SD Programmes Compliance and Auditing

Job Description
KEY PERFORMANCE AREAS 
Customer Relations

Support internal and external stakeholders to ensure maximum participation in line with SDA;
Participate in provincial linkages e.g. (Career Expo’s, Job Fairs, Industry Related Expo’s; 
Attend and participate in workshops targeting relevant stakeholders;
Keep stakeholders informed of new developments at TETA (change in legislation, processes, procedures, and policies); 
Effective relationships management through ad hoc telephonic and electronic queries from both internal and external stakeholders in a professional manner; 
Liaise with other operational team members to ensure that reports, presentations and other ad hoc deliverables are completed;
Attend to walk in stakeholders with queries.

Finance and Planning 

Participate fully in the planning of the Strategic Planning Documents;
Ensure alignment of the budget with costed APP.

Organisational Compliance and Auditing Performance Information 

Manage organisational compliance with regard to Mandatory Grants and  Discretionary Grants processes;
Manage internal and external audits of the organisation;Attend all audit related meetingsManage requests for information emanating from auditsFacilitate responses to performance audit queries
Facilitate resolve of audit queries and respond to management reports(findings);
Identify and mitigate unit related risks.

Manage Skills Development Policy Development

Assist in developing /reviewing skills development policies and Standard Operating Procedures;
Conduct policy compliance and audits in chambers and report to the manager.

Manage the Discretionary Grant (DG) Process

Manage advertisements for Discretionary Grants and guidelines for applications;
Manage the approval process of the advert through relevant structures;
Manage the publishing of the advert in consultation with communications and Supply Chain; 
Conduct applications allocations and target setting workshop;
Consolidate chamber allocations and recommendations for approval and submit to the manager;
Compile a DG report/correction schedule and facilitate approval from all relevant structures;
Prepare all relevant communication regarding DGs to the chambers and submit to the manager;
Manage the development a discretionary grants system.

Manage Mandatory Grants (MG) Process

Manage system changes in relation to application of Mandatory Grants;
Manage training of business units regarding system changes;  
Manage compliance regarding evaluation of WSPs and ATRs;
Compile an accurate report/schedule for approval by the relevant structures;
Manage Mandatory Grants request for extensions and appeal processes;
Communicate the outcomes with the chambers.

Manage the DG and MG roadshows

Manage the coordination of roadshows and ensure compliance;
Prepare relevant presentations and submit to the manager;
Participate optimally in the roadshows.

Audit and Risk

Ensure no repeat findings in the AG Management Report and implement corrective action of existing findings;
No repeat findings in the Internal Audit Report and implement corrective action of existing findings.

Reporting 

Weekly sub-unit report;
Input to quarterly G&S Report;
Input to quarterly Chambers Report;
Review Annual Performance Report;
Input to the Annual Report.

Manage Personal Performance

Manage, monitor and check on performance agreements development and signature;
Manage, monitor and check on performance assessments and reviews implementation;
Manage, monitor and check on personal development plans submission, approval and implementation;
Coach and mentor subordinates and interns where required;
Manage personal time, leave and attendance registers.

Job Requirements
 MINIMUM REQUIREMENTS
Experience and Qualification

Minimum of a National Diploma (NQFL 6) Qualification in Accounting Science/Internal Auditing or any related qualification;
Minimum of 4 years’ experience in an auditing environment;
Experience in the Public Service and/or Skills Development Sector, preferably within a SETA  environment;
Willingness to travel and work overtime.

Knowledge 
Knowledge and understanding of:

Standard office procedures, processes and policies;
SETAs;
Standards and guidelines in performance auditing;Filing systems, records management and administration;
Ability to operate spreadsheets, word processing at highly proficient level and computing proficiency in MS     Word, MS Excel, MS PowerPoint; MS Outlook;
Understanding of changes taking place in the skills development landscape;
Budgeting;
Relationship management.

Skills

MS Office skills (Excel, Word, PowerPoint, Projects);
Reporting skills;
Time Management and deadline driven skills;
Exceptional Planning skills;
Exceptional Problem-Solving Skills;
Decision making skills;
Attention to detail and sense of urgency;
Project Management Skills;
Sound judgement and ability to act independently;
Consultation and facilitation skills;
Relationship building skills and critical thinking;
Strong focus on customers, service and stakeholder engagement skills
Organisational compliance to SDA and standards in performance information auditing;
Proactivity and the ability to organise own work priorities with decreasing amounts of supervision;
Strong focus continuous business improvement processes;
Decisive and able to quickly react to changing environments;
Ability to escalate issues on time and a demonstration of a sense of urgency;
Ability to work under pressure.

Apply via company website ( N / A ) or

jobs.mcidirecthire.com

 

This position is a quota-carrying, revenue-producing role that is responsible for developing and managing relationships and people within the EEMEA region. The role is responsible for executing our strategy with regional nuances for the entire partner lifecycle; new partner recruitment, partner onboarding, partner revenue activation, and partner growth. 

Role/Responsibilities:

Meet assigned targets for revenues through and with channel partners
Research, identify, qualify and screen potential partners that align with the target partner profile for our regional strategy
Gain qualified partners’ commitment to becoming engaged and productive by formulating and conveying a compelling business proposition
Maintain a solid pipeline of qualified prospective partners to meet established recruitment targets
Drive onboarding and activating new partners; focus on ensuring the partners’ team members are enabled, equipped and motivated to sell, market, deploy and support the Mastercard offering within established timeframes
Engage Mastercard resources and stakeholders in support of partnership objectives and sales opportunities  (e.g. direct sales, product, marketing, etc)
Manage channel pipeline and forecast reporting and track progress through the sales cycle
Drive monthly partner alignment sessions to review partners’ pipelines, conduct win/loss analysis, and develop account penetration strategies to identify and build new sales opportunities
Work with high-performing and high-potential partners to develop an annual joint business plan that defines strategies and activities to meet revenue goals; review and assess plan progress in partner-facing quarterly business reviews, making changes as appropriate
Provide partner and market feedback loop to internal functions (e.g. sales, product, marketing) on tools and programs 
Assist in field marketing activities and programs (e.g. staff a trade show booth, deliver sales presentations)

Background/Experience:

At least seven to ten years of channel partnership sales or relevant experience with proven success in recruiting and developing new partners
Experience sourcing, qualifying, screening and forming business relationships with channel partners at the CXO level
Strong personal network within the industry 
Strong commercial skills, delivering sales and revenue at scale
Experience developing and managing joint business planning with partners
Demonstrated experience in working in a complex, matrix organization in a multi-national setting with international market experience

Success Metrics:

Average length of time to revenue
New partner pipeline coverage to quota/target
Number of new partners and new partner revenue compared to quota/target
Activity supporting quota/target (e.g. number of prospect calls, meetings, partners signed)
Partner attrition rate
Partner satisfaction
Average cost of recruiting and activating new partners

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

go to method of application »

Apply via company website ( https://www.mastercard.com ) or

 

PURPOSE OF THE ROLE

Monitor and attend to all tickets related to the Service Delivery Coordinator Role with specific focus on Access, Smart Hands. Remote Hands, Cancellations and wireless planning and projects. Support any other departmental functions as and when required. Proactively identify roadblocks to high quality servicing and implement strategies to deliver the required level of service to the client, utilizing the on-site resources.

MAIN FUNCTIONS OF THE JOB General

Adhere to company policies, procedures and processes
High quality verbal and written communication with clients
Process and update tickets within agreed operational service level agreement and client SLA timelines
Will be required to perform Major Electrical Maintenance activities i.e. attend to client queries, provide information and timeously log access and remote hands tickets

Client Satisfaction

Respond with empathy to clients, deal with their needs and acknowledge their operational pressures and deadlines
Optimise client satisfaction
Identify roadblocks that impact client satisfaction and present recommendations to management to address underlying root causes

Ticket Management (Administrative Responsibilities)

Receive and handle requests for service, following agreed Service Desk Work Instructions
Accurate recording and data capture of queries and follow-up from outset to conclusion
Respond to common requests for service by providing information to enable fulfilment and promptly allocate unresolved calls as appropriate
Provide 1st Line investigation and diagnosis and promptly allocate unresolved issues as appropriate
Accept and process tickets in the agreed queues in the expected turnaround times
Potential ticket escalation to other divisions of the business or technical
Confirm and update access permission roles in CRM (update database)
Wireless Map reservations and planning – all regions
Process Service Orders (interconnects and general stock items) as and when required

Escalation & Reporting

Report any client impacting issues or service Deviation to the Service Delivery Coordinator Team Lead for further investigation
Work closely with the Service Delivery Coordinator Team Lead and escalate any client facing issues that may occur during the shift
Prepare and submit any reports that may be required from time to time

 Team Collaboration

The Service Delivery Coordinator Team is a “team” and are collectively responsible for all tickets;
If a Service Delivery Coordinator Team member who is responsible for task is not attending to their task, then another team member must accept the task and finalise it; It is accepted that from time to time, team members are required to step in for other team members, to ensure the best interest of the client and Teraco’s service promise to clients is met;
All tickets must be accepted by a team member within 15 minutes of being recorded in Ozone;
Most tickets are more often than not, an urgent request, and Teraco is required to respond with the necessary urgency to fulfil the clients/contractor or Teraco staff members request within a timeline that ensures no client/contractor or Teraco guest fails to get access feedback in a timeous manner;
The Service Delivery Coordinator Team are responsible for the entire cycle of all tickets, and if a Teraco team member is not responding within the timeline to meet the global turnaround targets, then it is the Service Delivery Coordinator Team’s responsibility to follow-up and escalate appropriately;
All tickets must be reviewed by the Service Delivery Coordinator Team frequently during the business day, and must always be reviewed at the start and end of everyday when desk opens and closes;
The Service Delivery Coordinator Team and the Shift Service Delivery Coordinator Team are responsible to ensure that there is an uninterrupted service to the clients when the desk transitions from one desk to another; All tickets should be handed over from one team to another, and feedback reviewed on all tickets at all time.

Office Hours and Locations

This role is required to work weekdays from 8:00am – 17:00pm
This role is required to work on-site at JB1/Isando, however may be required to change location to another Teraco site based on business requirements

Job Requirements
SKILLS REQUIREMENT

Exceptional communication skills
Excellent administrative skills are critical
Active listening – ability to understand requirements
Ability to communicate in English, and any other RSA language beneficial
Proactive problem solver
Ability to work independently & a positive team player
Self-motivated
Ability to lead and positively influence others
Conducts self professionally, exhibits high levels of tolerance and patience
Responsible for continued learning and self-development
High affinity for attention to detail
Strong time keeping and multitasking skills
Team player
Good time keeping

QUALIFICATIONS AND EXPERIENCE

Matric
CompTIA Network + certification an advantage
2 years relevant working experience in service management or similar
ITIL preferred
Microsoft Office skills
Good understanding of networks and cabling (fibre optic and copper) an advantage
Previous experience within IT/Telecoms industry an advantage

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