Job Region: Gauteng

  • Water Quality Specialist (Source Water) – (Re-Advertisement) Chief Compliance Officer (5 Year Performance Based Fixed Term Contract Appointment) Chief Financial Officer (5 Year Performance Based Fixed Term Contract Appointment) Senior Human Resource Business Partner (5 Year Performance Based Fixed Term Contract Appointment) Senior Manager: Business Development (5 Year Performance Based Fixed Term Contract Appointment) Human Resource Specialist –Employee Relations Supply Chain Practitioner Learnership Programme : x10 (5 people with disabilities) 18 Months Analyst Programmer – LIMS Developer – Re-Advertisement Artisan Assistant – Electrical Water Quality Specialist (Production)

    JOB REQUIREMENTS

    NQF 8 – science
    NQF 6 – general management education
    8 years of post-graduate experience in the science
    5 years of post-graduate experience in the water industry, particularly Catchment management
    3 years experience in managing science staff
    Code 8 driver’s licence
    Proven commercial business management experience

    The following are the primary duties of the position:

    Transform the operating model of the section from a corporate-funded cost centre into a profit-making commercialised business unit
    Developing, optimising, and implementing a business strategy for the section (the incumbent needs to decide on the cutting-edge catchment management services to be provided and market segment to be targeted so that the section activities are commercially viable)
    Ensure the financial viability of the section at all times
    Conducting marketing/sales activities and contracting customers for supply of services
    Developing and establishing processes to supply services to the contracted customers
    Managing operation of the service supply processes
    Conducting research and development activities on cutting-edge catchment management services, market service needs and operational processes to deliver those services
    Providing leadership to the section
    Planning, organising, implementing, and controlling section work (projects, project programmes)
    Managing section human resources, including staff temporally seconded from other sections
    Managing section finance and procurement
    Managing SHEQ aspects for the section

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    Apply via company website ( http://www.randwater.co.za ) or

     

  • Employee Relations Officer Legal Specialist Company Secretary Senior Specialist : Risk and Compliance Management Specialist Scientist – Economic Geologist Chief Information Officer

    KEY RESPONSIBILITIES

    Employee Relations Operation Process

    Support the maintenance of harmonious and productive relations between management and staff.
    Coordinate management and organised labour meetings and/or events.
    Advise line managers on disciplinary and grievance policy, process and procedures.
    Coordinate the management of grievances, disputes and disciplinary matters.
    Assist in conducting investigations and writing the report thereof.
    Provide administrative support to Employment Equity Committee, Bargaining Forum and any other ad hoc forums.
    Provide input to the development and refinement of the Employment Equity Plan.
    Provide employee relations administrative support.
    Coordinate and facilitate training and workshops in all employee relations interventions.
    Prepare relevant pack for dispute resolution.
    Assist in representing the organisation at the CCMA for dispute resolutions. 

    Project Management

    Contribute actively and proactively to the initiatives, projects and activities in which the HR management team are engaged.
    Assist in scoping project plans related to identified ER interventions.

     Stakeholder Relations

    Continually support the maintenance of effective relationships with both line managers and staff.
    Contribute to the implementation of negotiating mechanisms with organised labour.
    Support in building capacity of line management and/or organised labour on ER.
    Servicing the Bargaining Forum meetings with the Management and Labour.
    Ensures that the Disciplinary Code is clearly communicated within the various Divisions/Business Units.

    Quality Management

    Implement and maintain a comprehensive ER administration system.
    Ensure compliance to ER policies and procedures.
    Monitor, track and report ER key performance indicators.
    Ensure Compliance with relevant Legislation.
    Identify risks and threats to the ER process/functions proactively.

    People Management

    Compile and submit own personal development plan.
    Participate in continuous professional development initiatives/interventions to keep abreast with new technologies and procedures.
    Support and participate in the learning and development requirements of employees.

    EDUCATIONAL QUALIFICATIONS

    Grade 12; and
    Bachelor’s Degree (NQF7) in Human Resources Management, Labour Relations, Law, or equivalent.
    Post Graduate Diploma in Labour Law will be an added advantage
    Professional registration with SABPP will be an added advantage.
    Valid driver’s licence.

    KNOWLEDGE AND EXPERIENCE

    Minimum 3-5 years’ Employee Relations related experience.
    Able to demonstrate an informed understanding of the core ER areas of practices.
    Ability to apply all human resources and people management policies, procedures and practices.
    Proven experience in developing, implementing and reviewing of employee relations policies and disciplinary/grievance code.
    Experience and proven track record at the CCMA.
    Knowledge and experience in handling disciplinary cases and grievances.
    Good working knowledge of BCEA, LRA, EE Act, SD Act.
    HR Information Systems (SAP).
    Computer literacy.

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  • Disaster Assistant Officer Store Assistant Secretary To Municipal Manager EEDSM Interns

    Duties:

    Report directly to the Disaster Safety Officer, the incumbent will perform the following dues:
    Perform administrtiave duties relating to disaster
    Implementing plans and policies that reduce disaster risk and build resilience 
    Creating and implementing emergency plans
    Conduct risk assessments
    Perform client and public service funcon to ensure efficient communication
    Coordinate resources with stakeholders
    Distribution of relief materials
    Conducting awareness programs to the public on pro-active approached to disaster avoidance and preparedness

    Requirements:

    Grade 12 plus a Naonal Cerficate in Disaster Management / Risk Studies / Disaster & Safety Public Administraon
    A valid drivers’ license
    1 year relevant experience in disaster management or related field.

    Deadline:27th October,2025

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    Apply via company website ( N / A ) or

    www.mogalakwena.gov.za

     

  • Manager: Supply Chain

    The Individual will primarily be responsible for, but not limited to the following:
    Budget Management

    Interpret business plan and develop a functional budget aimed at achieving the approved objectives (operational, and capex).
    Implement and effectively manage the approved budget and monitor the implementation of remedial actions to minimize impact.
    Supply Chain Management
    Develop and implement Supply Chain Management strategies and standard methodologies.
    Develop and implement Supply Chain Management compliance frameworks Provide guidance on best practices and internal controls.
    Ensure NHBRC compliance with government legislation regulations and procedures such as PFMA, PPPFA, Treasury Regulations and Practice notes.
    Ensure that resources required to fulfil the needs identified in the NHBRC Strategic plans are delivered at the correct time, price, place at the quantity and quality that will satisfy the needs.

    Demand Management

    Develop and implement a strategic procurement plan, ensure that future as well as current needs are linked to the plan, and that needs are linked to the approved budget.
    Manage the maintenance of a register/ database of service providers.
    Develop the procurement plan and distribute to the organization, provide support to complete the templates, collect organizational inputs and collate into consolidated procurement plan.
    Secure approval for the procurement plan by submitting to the CFO for review and submitting final approved procurement plan to National Treasury on an annual basis.
    Develop the demand strategy by reviewing the approved procurement plan and extracting trends and themes to support on an annual basis.
    Review and Develop recommendation for drafted terms of reference/ specifications as submitted by the business units against the approved demand plan and submit for authorization when required
    Manage the issuing of tenders by reviewing and authorizing the bid advertisement, authorizing the specification/ TOR and the tender compliance document pack including briefing sessions where applicable.
    Oversee the administration of the Bid Specification Committees.
    Submit progress reports on implementation of the procurement plan to the National Treasury on a quarterly basis.

    Acquisition Management

    Develop and maintain the acquisition process evaluation template to support the acquisition process and checking their validity on an annual basis.
    Manage the pre-evaluation checklist by reviewing the pre-evaluations completed and providing feedback in line with the Bid issued.
    Manage the pre-evaluation checklist by reviewing the pre-evaluations completed and providing feedback in line with the Bid issued.
    Ensure that Bids are adjudicated and evaluated according to the SCM policy and legislative requirements and decision are made and communicated to internal and external stakeholders.
    Ensure that quotation procurement requests are compliant with the SCM policy and legislated requirements.
    Ensure that deviations procurement requests are compliant with the SCM policy and legislated requirements.
    Identify and implement opportunities to streamline and optimize the acquisition process and procedure while maintaining compliance by reviewing trends.

    Contract Management

    Manage SCM contracts and documentation as required by overseeing that contracts are accurately completed and filed accordingly.
    Manage and coordinate the evaluation of the supplier performance and report as per SLA.
    Support the organization to implement the required action in line with the SCM performance management guidelines and processes where there is contract non-performance.
    Manage and monitor the compilation of the contract register.
    Ensure that the extension of the contracts is in line with the SCM policy and legislated requirements.

    Governance Reporting

    Develop and Implement Supply Chain Management policies and procedures with new instructions and circulars.
    Report on the performance of Supply Chain Management processes.
    Report on a monthly and quarterly basis on the open orders, B-BBEE spend, deviations, contracts, irregular, fruitless and wasteful expenditure.
    Manage the provision of the requested audit information to the Auditor General within the required timeframes.
    Provide the required information to Internal Audit.
    Respond to audit findings and implement remedial actions.
    Manage the SCM unit risk register by Identifying, Implementing and reporting on action plans to address risk and improve management of the section on a monthly basis.
    Build, manage and maintain healthy diverse workable internal relations (peers, committees, team, organization) and external relations (communities, government, suppliers) and implement remedial actions to ensure achievement of organizational goals.
    Provide relevant and specialized technical support to various stakeholders to ensure achievement of objectives.

    MINIMUM REQUIREMENTS:

    Must hold an appropriate B degree or equivalent (NQF 7) in Supply Chain Management and related fields.
    Minimum five (5) years’ experience in Supply Chain Management in the Public Sector.
    Minimum three (3) years management experience.

    Apply via company website ( N / A ) or

    nhbrc.org.za

     

  • Snr Specialist: Maintenance-Recreation Centres & Libraries – SRAC19939 Snr Manager: Agriculture & Agro-Processing: ECOD19122 Executive Secretary: CMAN50004 Chief Clerk: Credit Control: FINA19596 Snr Accountant: Billing Non Metered Services: FINA19642 Snr Accountant: Financial Reporting: FINA20414 Snr Specialist : Cash Management & Bank Reconciliation: FINA20598 Chief Accountant: Customer Care Finance: FINA19557 Chief Accountant: Credit Control: FINA19813 Regional Manager: Customer Care Areas: FINA19479 Snr Manager: Credit Management: FINA20387 Caretaker: Halls & Indoor Centres – SRAC20470

    Minimum Requirements:

    Grade 12
    Degree in Recreation Management or relevant qualification
    A valid Code B Driver’s License
    2 – 3 years’ experience in a similar environment

    Core Responsibilities:

    Manage and coordinate work of technical staff to effectively maintain and clean buildings, offices and associated grounds
    Develop and maintain preventative operations and maintenance programs, ensure effective implementation and adherence to guidelines
    Monitor and ensure that a high level of service delivery is provided in respect of recreation centres, halls, libraries, arts, culture and stadiums/indoors
    Implement and provide input into governance and risk management processes, systems and legislation within area of responsibility
    Manage maintenance programs of all movable assets
    Collect, collate and write reports for submission to Council and Portfolio Committee
    Oversee the up-keep statistics of the division
    Ensure that financial administration delivery processes comply with internal control and governance standards and report on any deviations
    Participate in the drafting of the division’s budget and incorporate predetermined divisional requirements in the budget
    Ensure that that the division’s expenditure falls within set limits of the approved budget
    Monitor divisional expenditure on the approved financial system
    Ensure that correct assets are purchased and that they are functional
    Oversee the implementation of upgrades and capital project implementation
    Collect and collate information for the motivation of funding for upgrading of Capital and Operational projects
    Oversee that the stipulations of lease agreements are adhered to
    Build and maintain relationships with customers and internal and external stakeholders that promote cross functional process delivery solutions

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  • Intermediate Software Developer Business Intelligence Technical Lead Principal Software Engineer Senior Systems Engineer Application Support Team Lead Senior Software Developer Junior Software Developer Senior Cloud Engineer Intermediate Financial Reporting Analyst Intermediate BI Engineer Software Technical Lead

    Skill Set

    Attention to detail
    Effective communicator 
    Problem Solving/ Resolution Driven
    Client Centric
    Software Development and Maintenance 

    Responsibilities

    Job Responsibilities:

    Perform Planning

    Identify and establish objectives for self and team.
    Work on objectives or goals within timeline.
    Consider all reasonable factors, impediments and obstacles.
    Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.

    Implementation – Ensure the Solution is Functionally Complete

    Deliver a solution which covers all the agreed specified tasks and user objectives.
    Deliver a correct solution which provides the correct results with the needed degree of precision.
    Ensure checked in code is reviewed to ensure standards are met.

    Implementation – Ensure the Solution is Reliable

    Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks)
    Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
    Ensure the solution is robust and remains continually available.
    Respond to outages and failures when and where needed.
    Improve fault tolerance even when operational conditions are not optimal.
    Ensure complete data recoverability so that data may be recovered, and the desired state of the solution can be re-established (despite potential attacks).
    Ensure the solution is maintainable, and actively seek methods to reduce down-time.
    Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term
    Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
    Ensure over time, the solution becomes more mature where the interval between the interventions to remain operational become less frequent.
    Ensure in the event of a failure reduce effective downtime is to the minimum possible.

    Implementation – Ensure the Solution has Effective Security

    Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
    Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types.
    Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data, or settings.
    Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware or software faults).
    Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later.
    Ensure wherever possible actions can be traced uniquely to the entity which performed it.
    Ensure wherever possible the identify of an entity can be proved to be the correct one.
    Implementation – Ensure the Solution is Maintainable
    Ensure the solution and its relevant code base supports ease of modification for future maintainers.
    Ensure the use of appropriate standards and methods.
    Ensure where possible (without affecting performance/security) the solution caters for maintenance by support teams rather than developers.
    Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
    Ensure relevant documentation is provided to support teams to reduce development support burden.
    Apply a strategy of reusability so an asset can be used in more than one solution or in building other assets.
    Where possible provide a mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
    Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.

    Verify Deployed Solutions

    Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
    Ensure the adaptable solution delivered is appropriate for different or evolving, software or other operational usage environments.

    Respond to Outages & Failures

    Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time.
    Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
    Be available to handle emergency outages and failures for your or your teams’ solutions.
    Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
    Recommend and execute approved improvements to development methods and solutions.
    Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness.
    solutions which have completed development and are in the operations phase.
    Develop and maintain technical support documentation.
    Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.

    Direct 3rd Party Development Partners

    When required supply appropriate information, domain knowledge and access to partners.
    Provide timely, relevant and constructive feedback to assist the partner to achieve success.
    Take corrective action when deviation from the plan is observed.
    Take all appropriate steps to ensure organisational success.
    Engages in cross-functional collaboration and problem solving whilst encourages a culture of inclusivity.
    Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within BET Software as a whole.
    Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables.Views
    Challenges as opportunities to expand on their knowledge base as well as encourages junior team members to do the same and takes a creative approach to overcoming the challenges.

    Qualifications

    At least 3-5 years’ experience within a development environment is advantageous.
    2 – 5 years database experience 3 -5 years server/client- side languages are advantageous.
    Good written and verbal communication skills.
    Strong attention to detail.

    Apply Before 10/30/2025

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    Apply via company website ( N / A ) or

     

  • Executive Director: Public Works Executive Director: IPD Manager: Programmes and Administration Manager: Insurance & Risk Assistant Manager Led & Tourism Manager: Operational Audits Assistant Manager: Records Position Assistant Manager: Demand Management

    REQUIREMENTS 

    Bachelor of Science Degree in Engineering/B Tech: Electrical Engineering/ B.Eng/ B.Sc or Equivalent. Certificate of Competency as required in terms of the General Machinery Regulations, 1988; or  Registration with recognized relevant engineering professional body will be an added advantage.
    A Certificate Programme in Municipal Development (CPMD)/ Municipal Finance Management Programme (MFMP).
    *Note: Candidates who are in possession of the CPMD/MFMP will be given an opportunity to obtain such certificate within 18 months; if appointed. A postgraduate qualification will be an added advantages have proven successful institutional transformation within public or private sector. 

    EXPERIENCES 

    5 – 10 year’s relevant experience at Senior Management level in Corporate/Public administration filed. 

    DUTIES Incumbent will be responsible for:

    Providing Strategic Leadership for the Cluster: Public Works. Distributing, Reticulating and Maintaining the Electricity Network. Disposing of and Managing Waste and Landfill sites.
    Developing and maintaining the Roads and Storm water infrastructure. Ensuring Legislation Compliance and policy Development and Managing people and Transformation.
    Input in development of IDP, SDBIP and Annual Report. Draft, review and update current policies and monitor the latest municipality rules, National and Provincial Treasury Circulars etc.
    Monitor the markets developments and manage the improving of service delivery. Ensure the development of the Risk Register of the Cluster, formulate engineering master planning, Assess the efficacy of systems and procedures and implement new innovations and best practices.

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    Apply via company website ( N / A ) or

    emfuleni.gov.za

     

  • Billing and Office Administrator (Centurion) Marketer (Grain) (Kwazulu Natal)

    Description

    To provide high-level administrative and billing support to the Management team and broader business, ensuring smooth office operations and enabling the achievement of business objectives.
    This role includes financial and billing administration, travel coordination, office management, and support for team events and ad hoc requests.

    Requirements

    Minimum Requirements:

    Grade 12
    Certificate/Diploma in Business Administration
    Financial diploma or certificate
    Minimum 3 years’ experience in financial and billing administration
    2–3 years’ experience in IT and/or office administration environment

    Key Performance Areas

    Financial and Billing Administration:

    Invoice review, purchase order generation, and reconciliation
    Monthly billing aligned to contracts and schedules
    Centralised query management and resolution

    Office Administration:

    Oversee office operations and resource availability
    Vendor onboarding and relationship management
    Event planning and CSR coordination
    Fleet and corporate credit card management

    Travel and Accommodation:

    Booking of travel and accommodation
    Administration of FOREX and travel insurance

    Technical Competencies

    Proficient in Microsoft Office 365
    Working knowledge of ERP systems (SAP advantageous)
    Strong document management and compilation skills
    Excellent verbal and written communication
    Strong business and financial acumen
    High-level administrative and coordination skills

    Behavioural Competencies:

    Planning and organising
    Accuracy and attention to detail
    Time management
    Results-oriented
    Team player
    Ability to work under pressure
    Structured and assertive approach

    Closing Date: 22 October 2025

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    Apply via company website ( https://afgriequipment.co.za/ ) or

     

  • Manager: Operations (Business Insurance) Operations Manager: End User Support Integrated Planning Manager BI & VAPS Sales Consultant: VAPS(Service Plans)

    Job Purpose

    Implement and manage strategic initiatives to enhance both customer and staff satisfaction, increase policy retention and drive organizational strategy in order to achieve company targets and objectives.

    Responsibilities

    Operations Management

    Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).Ensure that all operational aspects are effectively managed by continuously reviewing quality and efficiency targets. Enable the team through required business processes, systems and knowledge.  Hold regular team meetings and ensure that actions are recorded and executed. Continuously monitor and address absenteeism trends.

    Leadership and Direction

    Identify and communicate the actions needed to implement the function’s strategy and business plan within the business area or department; explain the relationship to the broader organization’s mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals. Grow, develop, lead, motivate and empower the team. Contribute to the design and implement management and business plan for each Financial Year.

    Building Capability

    Implement the formal development framework for a team, with guidance from senior colleagues. Provide informal coaching to others throughout the organization in area of expertise. Revise coaching needs and role profiles to customer focused context and expectations.

    Compliance

    Ensure that all recruitment and employment is carried out in accordance to company policy and procedure and in compliance with current employment legislation. Deliver on treating Customers Fairly in alignment with regulatory requirements.

    Performance Management

    Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives. Articulate and communicate key deliverables and business context to the team. Ensure development plans for the team are created, contracted and monitored. Ensure alignment of performance management contract to overall business drivers and customer experience expectations.

    Program Realization of Business Benefits

    Develop and manage the delivery of a plan to evaluate and track business benefits and to identify actions needed to maximize these.

    Project and Program Stakeholder Engagement

    Develop and implement stakeholder engagement plans for projects to identify relevant stakeholders and develop positive stakeholder relationships. Engage with all relevant people/other departments in the business and coordinate relevant inputs (people, systems and processes) to achieve or improve the required results (on time and according to the relevant quality standards).

    Work Scheduling and Allocation

    Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.

    Continuous Improvement

    Leverage all available information from our partners, the industry and internally to ensure we are constantly reviewing our departmental processes, systems and protocols and review the operational standards (Operating Procedures) to maintain the correct quality of operational activities and stimulate continuous improvement and to ensure best practice.

    Budgeting & Costing

    Track budgets and report variances to more senior colleagues. Effectively manage the financial requirements of the business unit to meet business and profit targets.

    Data Collection & Analysis

    Conduct research using primary data sources and select information needed for the analysis of key themes and trends. Present findings to relevant stakeholders when required.

    SKILLS 

    Commercial Acumen

    Act independently to apply comprehensive understanding of the business environment and objectives developing solutions. Provide guidance and training to others.

    Verbal Communication

    Apply comprehensive knowledge and guide and train others on how to use clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.

    Data Collection and analysis

    Apply comprehensive knowledge and guide and train others on how to analyze data trends for use in reports to help guide decision making.

    Review and Reporting

    Apply comprehensive knowledge and guide and train others on how to review and create relevant, lucid and effective reports.

    Action Planning

    Use comprehensive knowledge and guide and train others to develop appropriate plans or perform necessary actions based on recommendations and requirements.

    Planning and Organizing

    Use comprehensive knowledge and guide and train others to plan, organize, prioritize and oversee activities to efficiently meet business objectives.

    Computer skills

    Independently support business processes with comprehensive understanding and the effective use of standard office equipment and standard software packages, while also providing guidance and training to others.Proficient in MS Office.; IEX.; Qlikview.; Payroll.; Avaya..

    Policy and Regulation

    Apply comprehensive knowledge and guide and train others on how to interpret and apply comprehensive knowledge of laws, regulations and policies in area of expertise.FAIS Regulation.; Labour Law Regulations..

    Presentation skills

    Use comprehensive knowledge and skills to communicate with other people and provide guidance and training to others on how to speak in a clear, concise and compelling manner.

    Writing skills

    Use clear and effective writing skills and provide technical guidance when required to express ideas, request actions and formulate plans or policies.

    Presentation creation

    Apply concepts of knowledge / skill and provide technical guidance when required.

    Costing and Budgeting

    Provide technical guidance when required for cost, budget and finance tasks.

    Project Management

    Work independently and provide technical guidance when required on how to manage projects and/or programs within desired cost, time and quality parameters.

    Education

    Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA where applicable (Advantageous) A relevant 3-year Business related degree / diploma (Advantageous).

    Experience

    5 or more years experience in a decision making position, within a financial industry (Essential). 3 to 5 years experience in managing others and/or managing managers (Essential)
     

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  • Quality Assurance Team Leader (Parktown) Strategy Support Manager (Parktown)

    Description

    THE JOB AT A GLANCE

    As a Quality Assurance Team Leader, you will be reporting to the Quality Assurance Manager.
    You will lead a team of Quality Assurance Specialists to work closely with various business areas across the group in the implementation and embedding of quality principles and methodologies, in line with the QA Framework set on QA standards and guidelines for continuously monitoring and evaluating outputs and outcomes to achieve operational quality goals and targets to improve customer experience.

    WHAT WILL YOU DO?

    Lead QA Team

    Manage the day-to-day activities of the QA Specialist team members, including scheduling and the evaluation of work for adherence to QA standards and ways of work
    Ensure quality targets that measure outputs and outcomes that relate to customer experience are met
    Ensure proper capacity planning (Work Force Management) for the QA Specialist team to deliver on the KPAs.

    Implement and embed QA Framework and processes

    Provide support with embedding and implementing the group wide Quality Management System (QMS) in line with ISO 9001 requirements, including quality strategy, principles, methodology and standards
    Drive a strong quality assurance and continuous improvement culture by ensuring ongoing monitoring of operational activities, conducting QA assessments, and aligning outcomes with ISO 9001 objectives for customer satisfaction
    Monitor, measure, and report on quality performance and customer experience against the ISO 9001 framework, identifying opportunities for continual improvement and compliance
    Manage Non-Conformance Reporting (NCR) process by ensuring timely identification, logging, analysis, and closure in accordance with ISO 9001 requirements
    Lead and support Root Cause Analysis (RCA) and track Corrective and Preventive Actions (CAPA), ensuring effectiveness and alignment with continual improvement principles
    Conduct daily stand-ups and support operational health checks to monitor quality performance, raise potential issues early, and drive accountability across teams
    Perform Pareto analysis of QA assessments to identify recurring issues and develop Lean improvement initiatives on top losses and high-impact areas
    Apply Lean problem-solving tools (5W2H, 5 WHYs and Fishbone) to address inefficiencies, eliminate waste, and strengthen process effectiveness in line with ISO 9001’s continual improvement approach
    Support the planning, coordination, and execution of internal and external ISO audits to ensure compliance with ISO 9001 and other applicable standards
    Assist with preparations for external ISO certification and surveillance audits, including collation of evidence, facilitating auditor queries, and ensuring timely closure of audit findings
    Provide guidance to the QA team and Operations on audit readiness and continuous improvement of processes.

    Develop QA Processes and Procedures

    Assist with the development and implementation of quality assurance processes and procedures in line with the Quality Manual and Group Quality Policy
    Ensure that Quality Management Reviews are conducted across operations on a continuous basis to embed ISO 9001 quality standards and evaluate performance against quality objectives
    Identify operational issues, risks, inefficiencies that result in errors, re-work and risk exposure for the organisation, and poor customer experience, and recommend improvements in line with the principles of continual improvement (ISO 9001:2015 Clause 10)
    Report operational issues, risks, inefficiencies to management for corrective action, tracking, and follow up to support compliance and drive ongoing improvement of the QMS
    Continuously update and refine processes in collaboration with the Quality Assurance Team and Group Operations, to ensure alignment with ISO 9001:2015 requirements and evolving business needs.

    Ensure alignment of processes and standard operating procedures to operations

    Ensure process flows are aligned to day-to-day operational processes
    Identify gaps in Standard Operating Procedures for a consistent & standardized execution of work in a discipline/operational area
    Where deviation from SOP has taken place, conduct root-cause analysis, propose possible improvement options (e.g. process improvement, training, system enhancement).

    Stakeholder relationship management and customer experience

    Take part in Quality Calibration Plans and execute the calibration sessions between operations teams and QA team
    Train, coach, guide and motivate employees to ensure that quality standards are met
    Release the Quality Audit Dashboard and reports on time with analysis and insights to drive processing improvements
    Suggest ways to improve and promote quality through continuous improvement tools.

    Reporting

    Ensure adherence to all processing guidelines and compliance requirements
    Conduct proactive analysis on the findings, Root Cause Analysis (RCA’s) on operations scores and involve business unit managers to deploy improvement drive
    Ensure the effective deployment of Corrective and Preventive Actions, reviewed and improvements reported on a timely basis, assessing complaints and customer satisfaction for continual improvement
    Use appropriate templates and channels to report on progress on a weekly and monthly basis, in line with the QA Framework and Governance structures agreed
    Adhere to deadlines and ensure accuracy and quality.

    Requirements

    WHAT YOU’LL BRING TO THE TABLE?

    Grade 12 qualification/Matric Certificate
    NQF Level 7: Degree in Quality Management, Operations Management, Business Administration, Business Management or related fields
    Certification in ISO 9001 Quality Management System (advantageous)
    Certified ISO 9001 Internal Auditor (advantageous)
    Quality management training/ certification/ industry expertise (advantageous)
    Lean/Six Sigma training (preferred)
    Proven experience improving quality in a service environment/ financial service
    Minimum of 5 – 6 years as a Quality Assurance Team Leader
    Experience in the implementation of quality standards and principles
    Sound knowledge of methodologies of quality assurance principles, methodologies and standards, and the application thereof in the service/ insurance/ financial environment
    Proven experience in improving quality across various business functions
    People management skills to ensure good team performance
    Good communication skills
    Strong Analytical skills to identify errors and variance/non-standardisation for improvement
    Knowledge and skill to align quality requirements that link quality outcomes to customer requirements for an improved customer experience
    Ability to write management and technical reports
    Ability to identify process and system enhancement requirements, as well as training needs for business
    Experience in presenting quality outcomes to relevant management teams, and the ability to persuade and influence improvement requirements
    Excellent interpersonal skills including problem resolution, conflict management and customer service
    Insurance or Financial Services experience (advantageous).

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