Job Region: Gauteng

The Role:

The Sales Manager is responsible for driving customer satisfaction and revenue growth by transitioning Sandvik’s support approach from reactive to proactive, promoting all service portfolios (Rebuilds, Digitalization, Service Contracts, VMIs), and aligning customer service teams to build strong client relationships. The role includes resolving client issues, setting site-specific goals, and implementing personalized, solution-focused service strategies to support mining operations and boost sales.

The Sales Managers will be responsible for the following:

Main responsibilities:

Participate in and contribute to the development of the Sales Area aftermarket strategic plan
Ensure performance management processes are implemented (including talent & succession planning & and performance development)
Assist the Operations Manager with new business in responsible areas
Assist Customers with Component forecasting and Critical parts lists
Assist with AR per Customer
Ensure the relevant activities (sales) are executed to increase the aftermarket revenue and customer service
Ensure the parts backlog is shared with the customer and work together with PSSRs in decreasing the parts backlog
Improve customer service experience, create engaged customers, and facilitate organic growth
Responding to customer service issues promptly.
Creating effective customer service procedures, policies, and standards. (Ensure approval from Sandvik legal team)
Developing customer satisfaction goals and coordinating with the team to meet expectations and agreements on a steady basis.
Take ownership of customers’ issues and follow problems through to resolution
Keep accurate records and documentation of customer service actions and discussions
Analyse statistics and compile accurate reports
Keep ahead of the industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities.

Required Competencies:

Excellent communication skills
Ability to understand strategy, develop and execute plans effectively
Highly developed interpersonal skills
Demonstrated ability to lead, manage, and develop a high-performing and diverse team 
Strong negotiation and problem-solving skills to influence internal stakeholders and customers
Strong customer focus
Ability to analyse and interpret statistical data
Financial and commercial acumen – interpreting financial and business documents and results

Requirements: 

Grade 12
Diploma/ Degree in Sales Management, Business Administration, Finance, Engineering
A minimum of 5 years Sales & Marketing Experience
Operational Experience will be advantageous
Advanced Microsoft Office, particularly Excel & PowerPoint

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Apply via company website ( http://home.sandvik ) or

Role Purpose    

The Retail Regional Manager that will start up a new Retail region in JHB to build, supports and manages a team of consultants and helps them build connections with their respective Independent Financial Advisers (IFAs). The Retail Regional Manager also needs to ensure the growth of the IFA business, while achieving regional sales targets.

Requirements    
Qualifications:

BCom degree in the following fields: Financial Planning, Financial Management, Investments, Business Management.
Honours degree is an advantage.
CFA and/or CFP® is an advantage.

Experience:

1 to 3 years start up successful business experience preference to financial services
5 to 8 years’ financial service industry experience with majority in risk and saving.
3 to 5 years’ relevant management experience.
3 to 5 years Momentum Leadership and Momentum Myriad and Investo experience an advantage.

Knowledge:

Strong business acumen, with an ease to take decisions and initiating action.
Industry related business process experience – new business, underwriting, claims.

Duties & Responsibilities    
Build new business:

The RGM needs to recruit, train and vest retail consultants. He/she needs to hunt for new advisers as well as get existing contracted non-supporting advisers to partner with Momentum. He/she needs to drive sales in the retail product lines so as to ensure target achievement. (Myriad, Investo, Health. Estate plan and Funds@work.) The RGM needs to manage panel sizes, panel penetration and ensure that he has a healthy functioning team.

People mobiliser:

Manage and effectively lead a diverse team of consultants to maximise their outputs and reach their performance targets.
Continuously drive the attraction and retention of the best consultants to match the IFA base in the region.
Provide regular performance feedback and job coaching.
Mobilise, motivate support the consultants through a trust relationship.
Sustain and motivate a team that will support the leader and their business plan.
Manage consultants and their panels according to the panel management practice.
Monitor the number of meaningful visits done by consultants weekly and monthly to ensure visibility.
Build pivotable relationships with all key stakeholders, including the Momentum product houses and external stakeholders.

High-performance culture:

Develop and execute the business plan outlined by Momentum Distribution Services (MDS) for the respective region.
Set and uphold performance standard in the team to continuously attract new IFAs.
Set annual, quarterly, and monthly sales targets for each consultant in the region.
Develop and drive growth in sales distribution that are in support of strategic objectives of MDS.
Create a team of high performers and a culture that drives growth, recognition, and competitiveness.
Ensuring the achievement of sales targets on a monthly and annual basis.

Learning and Development Catalyst:

Engage with product house specialists systematically and consistently to ensure the team is knowledgeable with the relevant Momentum products.
Support and drive the various learning programmes that are run in MDS with the team.
Facilitate new content, product changes and enhancements to consultant and the IFA market.
Conduct a product competitor comparison with the products offered by Momentum.

IFA Acquisition and Connection:

Acquire new sustainable IFA Relationships within the region.
Take ownership of the IFAs in the region to build meaningful and mutually beneficial relationships between the advisers and Momentum.
Ensure frequent engagement and marketing activities are facilitated by the team to IFAs.
Drive clear communication between IFA’s and consultants.
Actively monitor and report on IFA engagement and team output to the broader MDS.
Ensure advice-led and best practice principles engagements with IFA’s.
Drive sound financial and corporate governance practices.

Competencies    

Deciding and initiating action: Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
Leading & supervising: Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.
Working with people: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Adhering to principles & values: Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.
Learning & researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making; encourages an organisational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback).
Formulating strategies & concepts: Works strategically to realise organisational goals; sets and develops strategies; identifies, develops positive and compelling visions of the organisation’s future potential; takes account of a wide range of issues across, and related to, the organisation.
Planning & organizing: Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
Delivering results & meeting customer expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
Adapting & responding to change: Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
Coping with press & setbacks: Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.

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Job Description    

Mazars Advisory is currently recruiting for a Manager in Internal Audit to join their dynamic, fast-growing team. The successful candidate should have the necessary internal audit skills, knowledge, and experience.

Duties and Responsibilities    

Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress.
Assign and manage tasks with other team members considering engagement needs and identified business outcomes and organize own work such that important items get done first.
Build strong internal relationships within the service line and with other services across the organization.
Manage internal and external relationships at an engagement level.
Research the client with the objective of developing a detailed understanding of the environment in which they operate.
Collaborate with stakeholders to manage critical project outcomes, work products, barriers to success, and changes in expectations or scope.
Identifying risks and controls within business processes under review.
Drafting detailed audit programmes for tests of attributes, controls and details, as appropriate.
Identify opportunities for data analytic procedures.
Compilation of working papers substantiating scope and results of testing.
Reviewing working papers of junior team members.
Provide a coaching / mentoring role and review sections prepared by junior staff.
Display a logical thought process in understanding client challenges and exploring possible solutions.
Identify and escalate potential risks and issues to project manager along with suggested preventive or mitigating actions.
Manage the delivery of each assignment in line with scope and limitations;
Support the business in championing strategic business roles;
Manage a portfolio of clients; and
Build and maintain client relationships.

Minimum Requirements    

Previous Audit firm experience necessary;
CIA advantageous, or at the least, registration for completion of CIA;
Membership with IIA;
BCom with honours in Internal Audit / Accounting / Audit from an esteemed university;
6 years’ experience in a consulting role in governance, risk, and compliance, of which 2 years’ must be in a managerial role;
A thorough knowledge of IIA standards and best practices;
Strong project management and multi-tasking skills;
Proven ability to manage clients, teams and other relevant stakeholders;
Knowledge of internal audit software tools and methodologies;
Good client relations and networking skills;
Willingness to travel when necessary; and
Valid drivers’ licence and own transport.

Closing Date    

2025/10/31

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JOB PURPOSE:

To sell Sanofi products through a key account management process into targeted hospitals. Targeted hospitals includes both Private Sector and Public Sector Hospitals.
To ensure that the expected market share for all Sanofi products is realized in a commercially sustainable manner.

JOB DIMENSIONS :

Responsible for:

Selling Sanofi products, on a key account basis, into the targeted Public – and Private Hospitals.
Achieving the sales versus target performance for the Public Sector and Private Sector.
Ensuring the positioning of the One Sanofi products in the targeted Private Hospitals (Vaccines, Speciality and Genmed).
Maintaining adequate stock levels of Sanofi products in targeted hospitals to ensure access and utilisation.
Directly managing the key hospitals, including the sales budget for the Public Hospitals (tenders) and Private Hospitals (formulary and opportunistic sales).
Maintaining adequate coverage of the target hospitals in the respective regions through regular call cycles and service calls.

Apply via company website ( http://www.sanofi.co.za ) or

jobs.sanofi.com

Minimum Requirements: 

Grade 12 plus Degree/NQF level 7 in Real Estate: Property Valuation or a qualification recognised by the South African Council for the Property Valuers Profession (SACPVP); 
Valid registration as a Professional Valuer/Professional Associated Valuer with the South African Council for the Property Valuers Profession (SACPVP); 
6 – 8 years’ experience in Valuation, of which 3 years should be at Managerial level; 
Broad experience and understanding of Legislative and developmental aspects of property in a Municipal environment; 
Demonstrated experience in project development and management; 
Professional Valuer/Professional Associated Valuer, with Computer literacy, preferably with experience in spreadsheets and word processing; 
Must have a valid driver’s license and own transport. 

Primary Function:

Lead, direct, plan, develop and manage Property Valuations in the designated regions within the City of Johannesburg with regard to the compilation and maintenance of Valuation Rolls to fulfill the objectives of the City’s IDP, policies, programs, and all legislative requirements in order to comply with all legislative requirements and responsibilities of the position as delegated by the Municipal Valuer in terms of the Municipal Property Rates Act 6 of 2004 as amended. 

Key Performance Areas: 

Develop, lead and manage the technical, professional, and operations outcomes associated with the functions of the Valuations directorate; 
Effective service delivery to the City of Johannesburg and all its stakeholders,- and manage adherence to relevant legislation and Council Resolutions; 
Direct, lead and manage the performance of Parks Contributions valuation requests from Development Planning; 
Develop and execute an operational plan for the Division; 
Lead and direct staff in the Valuation Department to ensure that all staff meet the department’s goals in line with organisational objectives and requirements as well as resource constraints; 
Develop a record-keeping system to ensure that a proper and functional filing and document retrieval system is implemented and adhered to; 
Manage and monitor the assets and resources of the Team; 
Manage and control the financial processes within the area of jurisdiction; 
Lead, control, consolidate, analyse and submit various reliable reports; 
Practice good governance and management of risk; 
Provide enhanced process optimisation, and effective and continuous improvements in property valuation; 
Engage relevant stakeholders and represent the Valuations Division on property valuation matters. 

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Apply via company website ( www.joburg.org.za ) or

Qualifications and Experience

Degree or equivalent qualification in the field of Accounting, Auditing, Finance, Risk Management legal, or related field
A postgraduate qualification in MBA/CIA/CA is required Professional membership with recognised body ( e.g SAICA,CIMA,IIA or equivalent) will be an added advantage.
Proven experience 8 -10 years Senior management experience gained from Strategic Management, Financial Accounting, Governance, Legal, Internal Auditing, Risk Management and Information Technology

Key responsibilities and Duties
Leadership and Oversight

Provide overall Leadership to the Audit Committee and ensure it functions effectively.
Preside over meetings, set the agenda (in consultation with management and auditors and ensure discussion remain focused and productive.
Facilitate balanced participation and decision making within the Committee. 

Governance, Compliance and Ethics

Oversee the integrity and quality of fi­nancial reporting processes.
Review the institution`s ­financial statements and ensure accurate, transparent and compliant with applicable standards.
Monitor the effectiveness of internal fi­nancial controls.

Financial Oversight

Ensure that the Committee fulfils its statutory responsibilities as outlined in the PFMA, Treasury regulations and other applicable legislations.
Promote adherence to sound corporate governance practices.
Uphold the highest standards of integrity, independence and objectivity.
Ensure that the Committee promotes ethical conduct and compliance throughout the institution.

Stakeholder Management

Ensure effective oversight of the institution`s risk management framework.
Monitor the institutions’ ability to identify, manage and mitigate key risks.
Oversee the effectiveness and independence of the internal audit function.
Liaise with external auditors, review audit reports and monitor management
Implementation of recommendations.

Apply via company website ( ) or

www.pprotect.org

This role

The Clerk Support Supervisor is responsible for ensuring effective support to the customer, resolving their queries and issues through the support team, ensuring an extraordinary experience. In addition to analyzing customer feedback and operational data to identify areas for improvement in service quality and operational efficiency.

Responsibilities

Strategizing and monitoring daily activities of clerk support operations, assisting where required.
Overseeing and assessing clerk support staff activities, and providing them with regular performance-related feedback.
Train staff in clerk support areas and company policies.
Investigating and resolving clerk support complaints.
Assisting with the development and implementation of support policies, maintaining documentation pertaining to clerk support department activities.
Generate reports on team performance, analyzing data to identify trends, issues and opportunities for improvement.
Constantly coordinate with Legal & Compliance for the correct execution of claims, writings or complaints from end customers.

Requirements

College in related areas such as Business Administration, Communications or similar.
2 years’ experience managing customer service or support teams, preferably in the sales or financial sector.
Solid knowledge of the main key performance indicators of customer experiences, in consumer law.
Consumer protection and defense code.
Knowledge of customer relationship management (CRM) software to manage customer interactions (Zendesk), track issues and analyze data (Excel and google sheets, Power BI or any other desirable)Ability to effectively lead and motivate a team.
Problem-solving skills to maintain high levels of customer satisfaction.
Ability to focus on the customer, sense of urgency and handling difficult situations under pressure.

Apply via company website ( N / A ) or

jobs.lever.co

About the Role

Our Customer Success Managers are critical to the success of Uber Direct, and we need a strong, dedicated CSM to support and grow their business on our platform. You will be part advocate, part detective, and use data-driven recommendations to support your portfolio of top-tier partners. We are seeking an individual who can work collaboratively with sales, operations, and technical counterparts to unblock the needs of partners.
You will succeed in this role if: you find focus in fast-paced environments; you are a coach at heart; you possess an insatiable appetite to continuously learn and teach.

What You’ll Do

Own and manage a portfolio of top Platform Partners on Uber Direct; focus on growing their business, improving their operations and making them advocates
Assist with expansions, rollouts, and new partner initiatives to drive growth on Uber Direct
Set and track account KPI targets, weekly, monthly, and quarterly in a MBR, QBR context
Work cross functionally with teams to identify and drive growth opportunities
Engage with your portfolio to understand opportunities for our product team to build better features and products
Act as the partner’s point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner
Lead cross-functional improvements in order to ensure we have the best customer experience in the industry
Collaborate with leadership to set organizational strategy, and rapidly execute against it.

What You’ll Need

3+ years experience in customer success or account/partner management
Previous experience working with platform partners to drive onboarding and growth
Strong attention to detail, organized, and analytical; with excellent communication and interpersonal skills
Previous Restaurant or Retail experience
Knowledge of CRM software like Salesforce
BA/BS Degree
Analytical Thinking: Analytical skills and ability to extract trends and insights from customers data. Executive Presence and ability to engage with multiple stakeholders.
Business Acumen: Good with articulation, communication, presentation and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.
Data Insights: Ability to use insights and data-driven decision making to inform the sales process. Develop sales strategies and market pitch to respond to a dynamic market landscape.
Stakeholder Management: Collaborate cross-functionally to build efficiencies, elevate customer experience and share knowledge, communicate and collaborate with Uber teams around the globe.

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