Job Region: Gauteng

Job Description

Mission/ Core purpose of the Job:  (Short description)

Provide visionary leadership and operational excellence for the planning, integration, optimization, and lifecycle management of MTN’s next-generation transport networks, ensuring high performance, resilience, and alignment with business and digital transformation objectives.

Responsibilities

Context: 

(Global influences, environmental / industry demands, organisational mission, etc.)
Global trends, technology changes, market changes and the MTN Network and Technology requirements.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Task Complexity: 

Strategic input

Provide input into the Network Operations strategy for the Transport Network Operations department
Provide input into the annual business plan
Translate the Network Operations strategies into operational plans and activities to realise these strategies within the Transport Network Operations department
Shape and execute the transport network strategy in alignment with MTN’s digital transformation, 5G, and cloud-first vision.
Drive adoption of SD-WAN, 5G transport, IP/MPLS, OTN, and edge computing to support evolving business and customer needs.
Lead research and implementation of AI-driven network automation, orchestration, and security solutions.
Ensure network architecture is future-proof, scalable, and supports MTN’s ambitions in IoT, enterprise, and digital services.

Operational Excellence (Overall)

Manage and co-ordinate the integration and maintenance of the following technologies and systems: Microwave, Fibre and Converged Transport Network and future technologies, the TX network including its associated components such as cabling and fibre technologies, the IP Routed and Switched Network for MTN and the NMS Systems for MTN 
Overseas all configuration management and second line fault management for the transport network.
Ensure appropriate resources are in place to manage these areas and aspects of the transport network
Ensure appropriate resources are in place to integrate new transport network elements and carry out upgrades to existing
Ensure the transport network operations department provides expert input and feedback to support network design
Approve transport network designs which meet necessary operations and configuration criteria and drive commitment for the implementation and integration of network infrastructure according to these designs
Ensure comprehensive configuration tests and acceptance procedures are carried out to ensure full compatibility and maintain network performance during the integration of new and upgrades to existing transport network infrastructure
Contribute to the development and implementation of the network spares management policy, support audits of the spares management database and support authorisation of requisitions for new spares
Identify new opportunities for operational efficiency and eliminate processes or activities that are not adding value
Give guidance in Developing new initiatives for integration into all MTN Group Opco’s within the context of this position 
Make sure to be consulted in the planning and design and implementation phase of the network roll-out and upgrades
Take accountability for transport network ops and services 
Ensure that design problems are communicated and provide input to design team
Ensure Transport Network Operations documentation of live network configurations is comprehensive, up to date, accurate and maintained effectively
Oversee integration, operation, and optimization of SD-WAN, 5G, OTN, Ethernet, and converged transport networks.
Champion automation and use of AI/ML for predictive maintenance, self-healing, and real-time network analytics.
Ensure robust disaster recovery, redundancy, and cybersecurity measures are in place.
Drive continuous improvement in network performance, availability, and customer experience.
Vendor Management and ensuring SLAs are me

Network Optimisation & Performance

Ensure future proof Transmission network design to guarantee deliverables are met according to customer requirements both internal and external
Ensure resources and systems are in place for optimising the Transmission network to meet quality and performance targets
Ensure Internet Service Provider (ISP), Network Service Provider (NSP) and Wireless Application Service Provider (WASP) requirements are met and oversee technical planning initiatives 
Ensure the Transmission network consistently delivers on customer expectations
Ensure redundancy and disaster recovery policy 
Provide resources, systems and inter-departmental process to ensure Transmission network capacity meets business requirements
Provide appropriate Transmission network technology capability to achieve business needs
Ensure effective processes are to track and report on performance problems and performance improvements on division level 
Ensure investigation of performance issues and identification changes required  on division level
Ensure review of design and drive optimisation changes
Communication and co-ordination
Continuously review and update best practice implementation for transport network operations
Provide guidance and input to the network operations centre to ensure efficient fault management, change management, and integration of new transport network elements
Guide and assist packet switch support environment
Use technical ability to advise and provide input when require
Project Management and Change Management
Develop and drive the execution of agreed projects 

Risk management

Lead cross-functional teams in delivering complex network transformation projects on time and within budget.
Implement agile methodologies and DevOps practices for rapid deployment and iteration of network services.
Manage vendor relationships, contract negotiations, and ensure compliance with procurement and regulatory standards.
Financial Management and Resource Management
Manage budgeting and preparing of tenders 
Develop and manage budgets for transport network operations, ensuring cost efficiency and value creation.
Optimize OPEX and CAPEX through automation, virtualization, and strategic sourcing.
Oversee resource planning, upskilling, and workforce transformation to support digital operations.
People & Culture
Manage the Team and their KPI’s and ensure that all are delivering against the Department’s objectives and KPI’s
Foster a culture of innovation, collaboration, and continuous learning.
Lead, mentor, and develop high-performing teams with expertise in cloud, automation, cybersecurity, and next-gen networking.
Promote diversity, equity, and inclusion within the team and across the organization.

Stakeholder Engagement

Collaborate with internal stakeholders (engineering, IT, digital, marketing, enterprise business) to deliver integrated solutions.
Engage with external partners, hyperscalers, and industry forums to stay ahead of technology trends and regulatory changes.
Ensure alignment with customer requirements, SLAs, and MTN’s brand promise.
Supervisory / Leadership / Managerial Complexity:  Refers to the responsibilities for directing, guiding, motivating  and influencing others.
Manage Operations to ensure completion taking into account financial constraints
Develop career paths for all staff
Motivation of team members

Leadership

Management of Staff
Performance management of Team and Direct Reports

Role Complexity:  

This role operates at a high level of strategic and technical complexity, requiring deep expertise in Transmission network architecture, optimisation, and performance management. The incumbent is responsible for ensuring the network is future-proof, scalable, and aligned with both internal and external customer expectations. The role demands cross-functional coordination, advanced planning capabilities, and the ability to translate business requirements into robust technical solutions.
Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
Creativities (improvement/innovation inherent)  Indicates the potential for improvement and / or innovation inherent in a position.
Recommendation to the IS division in terms of Transport technologies, Support and Integration of systems
Involvement with the core GSM switching networks, i.t.o. movement toward the IP generation of networks for both Voice and Data
Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.
Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.

In-adequate planning

Split Networks across IS and NWG make it more difficult to ensure maximum performance and availability
Insufficient inputs from Marketing regarding business/product requirements
Lack of cooperation from other internal departments
Unexpected traffic growth
Skill level of the team constantly under threat (retention of staff)
Budgetary constraints – provide a balance between cost and opportunities of local market
Drastic changes in network requirements brought about by the dynamic nature of the mobile telecommunications industry
Collaboration:  Refers to formal and informal relationships
Responsibility towards:  who are they and what do they receive from the incumbent.
Direct reports: Manager: Transmission Operations and Manager: TNO Optimization
Key customers: All corporate GPRS, Data and 3G customers

Key suppliers

Relations, etc.: other divisions within the MTN Group, both local and international
Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of freedom in decision-making.
Make decisions related to performance of the systems and networks maintained to ensure uptime and high performance.
Makes product purchase decisions
Makes staffing decisions

Authorities:

Inputs and recommendations into support and maintenance agreements with OEM or VAR’s (Original equipment Manufactures, Value added resellers)
Authorises staff overtime and staff expenses and leave requirements
Staff recruitment within budgetary constraints

Qualifications

Minimum Requirements  – minimum necessary, and not the ideal / preferred should be included.

Education:

Bachelor’s degree in Electrical/Electronic Engineering, Computer Science, or related field (Master’s or MBA preferred).
Certifications in cloud networking (AWS, Azure, Google Cloud), SDN/NFV, or cybersecurity are advantageous

Experience:

7+ years in telecom/network operations, with at least 3 years in a senior leadership role.
Proven track record in managing large-scale IP/MPLS, 5G, SD-WAN, and cloud-based transport networks.
Experience with automation, AI/ML in network operations, and digital transformation projects.
Exposure to multi-vendor, multi-domain environments and global best practices.

Competencies 

Training:

Strategic thinking and execution
Advanced knowledge of modern transport technologies (5G, SD-WAN, OTN, IP/MPLS, cloud networking)
Strong leadership, people management, and change management skills
Financial acumen and business case development
Excellent communication, stakeholder management, and negotiation skills
Agile, DevOps, and digital mindset

Tools & Working Conditions

Proficiency with AI-driven network management platforms, automation/orchestration tools, and cloud-native environments.
Flexible work arrangements, digital collaboration tools, and readiness for remote/hybrid operations.
On-call rotation and availability for critical incident response.
General working conditions 
After hours work essential
with flexible/remote work options
KPA Quality Standards

Key Performance Indicators (KPIs)

Network availability, performance, and customer satisfaction
Successful delivery of network transformation projects
Cost optimization and budget adherence
Team engagement, upskilling, and retention
Innovation and adoption of new technologies

Apply Before 10/03/2025

go to method of application »

Apply via company website ( http://www.mtn.com ) or

 

BRIEF ROLE DESCRIPTION:

To implement an effective maintenance system within customer facilities and ensure SLA delivery.

KEY PERFORMANCE AREAS (KPAs)

Identify maintenance risks on Client’s property and equipment for evaluation and resolution
Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance
Ensure optimum utilization of available resources in various maintenance works
Ensure timely delivery and appropriateness of parts and spares for effective maintenance execution in liaison with the RC
Continuously monitor and evaluate maintenance work performed by technical staff to ensure quality, cost optimization and timely execution as per SLA, work instructions and Client’s instructions
Plan and manage the human resource requirements to execute maintenance schedule and emergency maintenance requirements, as required
Manage operations within allocated budget
Manage technical staff performance and facilitate improvement through regularly monitoring performance and providing required coaching, support and feedback
Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
Responsible for training, coaching, mentoring & development of Electricians, HVAC Technicians, Handyman Infrastructure.

Minimum Requirements

National Diploma/Degree in Engineering: Civil/Mechanical/Electrical or related formal qualifications
Matric (Senior Certificate)
Valid SA Driver’s License
3yrs relevant engineering experience in facilities maintenance, CRM & Property Management
Engineering maintenance, CRM & Property Management
MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
OHS Act, ISO 9001 Quality Management & Risk Management Systems

Apply via company website ( http://www.bidvestfacilitiesmanagement.co.za ) or

bidvestfacilitiesmanagement.simplify.hr

 

About the role:

The Process Analyst is responsible for compiling, structuring, and visually presenting a comprehensive playbook that captures our operational processes, workflows, and best practices in a clear and professional manner. The Process Analyst is also responsible for maintaining, updating, and evolving all processes as our business grows and processes change. This role requires both technical expertise in diagramming and the ability to translate complex processes into easy-to-understand visual guides and documentation. This role requires a detail-oriented and creative business analyst/playbook developer with strong skills in Microsoft Visio (or similar) and process documentation.

What will you bring:

A Bachelor’s degree in Business Administration, Information Technology, Industrial Engineering or a related field.
Proven experience creating process documentation, playbooks, or standard operating procedures (non-negotiable)
Advanced proficiency in Microsoft Visio or similar (including templates, cross functional flowcharts, and advanced diagramming features).
Strong ability to simplify complex processes into clear visuals.
Previous experience in operations, business analysis, or process improvement is an advantage.
Experience in a corporate environment, particularly in areas like manufacturing, supply chain, or service delivery, is beneficial.

Additional demonstrable requirements:

Background in consulting, business process management, or project documentation.
Experience working with cross-functional teams.
Familiarity with other visualization tools (PowerPoint, Lucidchart, Miro) is a plus.
Excellent written and verbal communication skills.
Attention to detail and a methodical approach to compiling structured content.
Ability to work independently and manage deadlines.

What you will be doing:

Collaborate with internal stakeholders to gather, validate and structure information for the playbook.
Develop process flows, swimlanes and workflow diagrams using Microsoft Visio (or other applicable software).
Design visually clear and user-friendly templates and layouts for the playbook.
Ensure consistency, accuracy and alignment with organisational standards.
Compile supporting documentation, checklists and frameworks into the playbook.
Present drafts for review and incorporate feedback.
Deliver the final playbook in both editable (Visio or other) and user-friendly (PDF/Word) formats.
Conduct internal audits to ensure compliance with approved processes
Act as primary internal auditee for all internal and client audits.

Apply via company website ( N / A ) or

cbreexcellerate.simplify.hr

 

What we are looking for

A recently qualified graduate with a BCom/BSc degree (Economics, Statistics, Maths, Finance, Accountancy, or Business-related qualification).
A natural flair for numbers, analysis, and problem-solving.
Excellent communication skills (verbal & written).
Confidence to engage with suppliers and colleagues.
Drive, energy, and resilience to thrive in retail.
Excel proficiency (you’ll need it!).

Competencies to shine in this role

Organised multitasker
Strong communicator & relationship builder
Analytical thinker with financial acumen
Thrives in a fast-paced environment
Team player with a drive to make a difference

What you will get:

Practical on-the-job experience with one of SA’s leading retailers.
Real responsibility from day one – shaping product ranges, pricing, promotions, and supplier negotiations.
Mentorship and coaching from experienced Buyers and leaders who want to see you grow.
A fast-paced, exciting work environment where no two days are the same.
Career growth opportunities in one of SA’s most iconic companies.
Monthly stipend to support you as you learn and grow

Closing date: 01 October 2025

go to method of application »

Apply via company website ( http://www.picknpay.co.za ) or

 

About the role

The Guest Relations Officer is the first point of contact for shoppers, tenants, and visitors at Brooklyn Mall. This role ensures that guest interactions are handled professionally, courteously, and in alignment with the Mall’s service standards. The officer provides information, resolves queries, supports tenant engagement, and enhances the overall shopping experience to reinforce the Mall’s reputation as a premium retail destination

What you will bring

Experience / Education:

Required:

Previous experience in customer service, hospitality, or front-of-house experience.
Strong verbal and written communication skills.
Matric certificate (Grade 12).

 Preferred:

Diploma in Marketing, Hospitality, or Customer Service.
Experience in a shopping centre, retail, or hospitality environment.

Skills Required:

Strong interpersonal and communication skills.
Professional presentation and grooming.
Conflict resolution and problem-solving skills.
Ability to multitask in a high-traffic environment.
Computer literacy (MS Office, email, WhatsApp, reporting)

 Knowledge Required:

Basic knowledge of shopping centre operations and tenant mix.
Familiarity with customer service standards and complaint-handling processes.
Understanding of health, safety, and security protocols.
Flexible and adaptable approach to work, including availability to work weekends and public holidays

Competencies Required:

Communication
Customer & Quality Focus
Problem Solving
Professionalism & Service Orientation
Drive & Productivity

 Decision-Making Authority:

Authority to resolve routine guest queries and complaints.
Authority to escalate complex, reputational, or security-related matters to the Marketing Manager or Centre Management.
Authority to manage day-to-day guest service processes in line with policy.

What you will be doing

You will be responsible for the following:

Customer Service:

Serve as the first point of contact for all visitors, providing information, directions, and assistance.
Handle customer enquiries and complaints professionally, ensuring swift resolution and escalation when necessary.
Assist shoppers with store locations, promotions, and general mall information.
Provide recommendations on mall services and tenant offerings.
Address lost and found queries and direct to security as and when necessary.
Assist customers with gift card purchases and related inquiries.

 Tenant & Mall Support:

Liaise with tenants as and when needed to ensure smooth communication and relay relevant information to shoppers.
Monitor mall activities, ensuring exhibitors and promotions adhere to mall guidelines.
Assist with customer surveys and feedback collection for improving mall services.
Work closely with security and cleaning teams to uphold mall standards.

 Events & Promotions Assistance:

Support the Marketing team during mall events, promotions, and seasonal campaigns.
Distribute marketing materials and inform shoppers about ongoing and upcoming mall promotions.

Interfaces / Relationships With

 Internal:

Marketing Manager
Centre Management Team
Security and Operations Teams

 External:

Shoppers and visitors
Tenants and service providers
Working Conditions, incl. Hours
Based at Brooklyn Mall information/guest services desks.
Standard retail centre working hours, including weekends, public holidays, and extended trading periods.
Overtime during peak trading seasons or special events

Apply via company website ( N / A ) or

excelleratejhicom.simplify.hr

 

Description

Administration|
Achievement of Delivery Targets|
Stakeholder Engagement|
Vehicle Maintenance|
Customer/Client Satisfaction|
Reports faults to Manager|

Requirements

1-2 years’ experience in an FMCG environment||Essential / Minimum|0-5 years|
Valid Drivers License
Grade 12/NQF level 4
Time Management
Communication skills (verbal & written)
Customer service skills
Vehicle maintenance skills
Professionalism
Client service skills

go to method of application »

Apply via company website ( http://www.smollan.com ) or

 

Responsibilities

What we’re looking for:

We are looking for a Maintenance Manager to join our dynamic team. The role of the incumbent is responsible for overseeing the safe operation of the plant and the equipment and for ensuring that the relevant statutory regulations are adhered to and to ensure efficient operations of the Bakery

Accountabilities

Plan and implement a maintenance program for the Bakery as well as oversee major repairs of breakdowns to minimize repairs and maintenance costs in the region
Manage internal/technical/process projects and developed and controlled maintenance budget and consumables inventory for unit
Plan and effect a maintenance schedule for all material handling equipment ensuring minimum downtime
Drive asset productivity through agreed KPI’s and efficiencies
Coordinate the planned maintenance programme with other functional areas to ensure optimal operations efficiencies
Lead the maintenance team towards meeting targets through regular communication and utilization of full organizational talent management tool set Implemented equipment upgrades & enhancements
Ensured occupational safety and health and managed team
Ensure Critical spare management routines are adhered to
Ensure accurarate Root Cause Analysis are performed on major breakdowns

Qualifications

What will qualify you for the role

B.Tech / B.Sc : Engineering Trade Test with 3-5 years relevant experience (post qualification)
6 years’ experience in a maintenance environment
3 Years’ experience Project Management Experience
3-4 Years’ experience in Management
Must have mechanical and applicable electrical experience and fault finding
“PepsiCo is an Equal Opportunity Employer in line with the Employment Equity Act”

Apply via company website ( http://www.pepsico.com ) or

www.pepsicojobs.com

 

About the Role 

We are looking for a highly motivated (re-) insurance professional to join our P&C Reinsurance team in the Johannesburg office for the role of Claims Specialist.
In this role, you will be responsible for handling a reinsurance claims portfolio with focus on the Property & Casualty lines of business primarily in South Africa and the Sub-Saharan African markets.  

Key responsibilities:

Manage and oversee a Property & Casualty claims portfolio, ensuring state-of-the-art claims management under your full responsibility.
Monitor, steer and control claims adjudication processes to create impact, generate insights and identify trends.
Conduct claims reviews, audits and trainings.
Actively participate in cross-functional market teams (XFT), providing valuable claim insights and expertise to support market executives, client managers, and underwriter.
Represent Swiss Re’s expertise at industry events, client engagements, and conferences, fostering relationships with key stakeholders including clients, attorneys, adjusters, and specialists.
Contribute to our Thought Leadership activities and internal claims expert networks, leveraging insights to differentiate Swiss Re and deliver added value to clients.

About the Team 

You will be part of the Western & Southern Europe, Middle East & Africa P&C Claims team together with experienced claims handlers with different professional backgrounds and nationalities. In addition, you will work closely together with our Operations, Reserving and Market Unit colleagues in different functions and locations.

About You

We are looking for a highly proactive and adaptable team member, with a collaborative approach and a strong “can-do” attitude. Are you able to cultivate and maintain relationships, with enthusiasm to work in a diverse, global environment?

To succeed in this role you need to have excellent communication, negotiation and analytical skills and bring:

University degree or equivalent combined with a strong commercial mindset.
More than 3-year consistent track record of (re-) insurance and claims handling, specifically within Property & Casualty lines of business.
Demonstrated ability to leverage artificial intelligence tools and technologies to enhance claims analysis and decision-making.
Experience in managing and optimizing claims portfolios to ensure performance and strategic alignment.
Proven experience in knowledge sharing, thought leadership, and delivering exceptional client service.
Fluency in English, French and/or Portuguese language skills are a plus.
Proficiency in MS Office suite.
The role may require some travel within the region.

Apply via company website ( http://www.swissre.com ) or

careers.swissre.com