Job Region: Gauteng

Role Objectives:

The Graduate will learn how to manage the end-to-end negotiation and settlement of Third Party Claims, pre litigation by ensuring operational efficiencies and quality service delivery.  Strive towards service excellence.

Key Learning areas :

Process all Third Party claims in order to secure a successful liability ratio, Productivity and superior Customer Service are shown.
Finalise claim as per standard – Update log – Update broker – Finalise on BPM and financial system
Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
Align own behaviour with the organisation culture and values
Achieve own performance objectives
Actively participate in own professional development and career path.
Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
Build positive customer relations and solve or escalate customer queries and complaints
Gather feedback on customer satisfaction and report to the relevant party
Identify and recommend areas / ways to improve processes.

Required Knowledge and Experience    

Time Management & Prioritising
Identifying and Solving Problems
Making Decisions, Weighing Risks
Thinking Clearly & Analytically
Intermediate Excell and Word
Basic understanding of law of collision/ Law of Delict
Strong Administrative skills
Attention to detail
Good work ethics
Eager to learn
Team player
Positive attituide

Educational Requirements    
Advantageous

Risk Management Diploma
Coding Diploma
Reporting Qualification
Intermediate Excell and WORD
Matric
BCom Law/LLB

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Apply via company website ( http://www.hollard.co.za ) or

 

Tasks 

Operational Delivery 

Management of the Travel & Expense Team and providing guidance from an operational standpoint, aligned to company policies. 
Managed the End-to-End travel invoice processing, query management and reconciliation for all travel related vendors. 
Provide month-end reporting for all Travel & Expense related transactions and relevant balance sheet reconciliations and disclosures, aligned to standard operating procedures. 
Facilitate and maintain effective internal and external customer relations. 
Ensure all supporting documents are verified from a VAT and compliance standpoint. 
Review and verify travel costs aligned to Travel Policy. 
Sort, code and match travel costs and invoices via the approved ERP system. 
Ensure Travel related clearing is completed and reconciled within agreed timelines. 
Review and provide support on the Balance Sheet accounts relating to Travel. 
Track and report all exceptions for governance and operations meetings. 
Reconcile Travel and related transactions. 
Monitor all Lodge Card accounts to ensure payments are up to date and avoid finance charges. 
Research and resolve all travel cost discrepancies and queries. 
Maintain vendor files and supporting documents for audit and review purposes. 
Correspond with Travel Desk and vendors regarding queries, payments, and allocations. 
Produce monthly reports and assist with month end closing. 
Provide supporting documentation for audits and VAT recoveries 

Administration  

Daily responsibility: 

Conduct stand-up with operations team. 
Attend to daily operational deliverables aligned to agreed SLA’s, Service Catalogue and Travel Policy  
Preparation and validation of all travel costs aligned to Travel Policy 
Follow-up on all outstanding invoices with the Travel desk 
Monitor Travel accrual accounts. 
Follow-up on Travel related queries with Finance Business Partners, Travel Desk, Procurement and Accounts Payable 

Monthly responsibility: 

Perform all travel related vendor reconciliations for payment. 
Reconciliation of lodge cards, with supporting documents 
Perform GL recons and resolve old items across all GL accounts. 
Maintaining of supporting documentation for audit purposes 
Attend operational stakeholder management meetings 

People Management  

Supervise a team of administrators to ensure effective daily operations.  
 Support the line manager for the area to develop a high performing team by conducting daily and weekly operational performance discussions and assisting employees to prepare the portfolio of evidence for formal performance development discussions. 
Coach and mentor team members on a daily basis on how to improve their own productivity and use of MultiChoice’s processes and systems.  
Based on training plans agreed with the line manager of the area, monitor team members to ensure that planned training is undertaken.  
Establish and maintain a succession plan for the team. 
Together with the line manager for the area, interview candidates to join the team and provide input into the recruitment decision. The line manager for the area is the final decision-maker on who joins the team.  
Obtain the workforce and recruitment plans created by the line manager and plan execution within given timelines. Make recommendations to the line manager on how to improve the plans and suggest how resources could be reallocated in case of excessive workload.  
Review and update the team’s role descriptions on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member. Explain any updates to team members. 
Review leave plans in place and make recommendations aligned to operational requirements. 

Reporting 

Monitor travel related policy compliance and provide recommendations to relevant stakeholders to improve compliance 

Essential Qualifications 

A Matric Certificate or Equivalent NQF Level 4 Qualification  
Degree or Diploma in Finance/Accounting diploma or studying towards B.Com degree. 

Experience / Skills 

1 to 2 years of people management experience 
A minimum of 3 years Travel Finance experience and Corporate Travel 
Experience/Understanding of Accounts Payable 
2 years’ experience in a financial environment 
Strong administrative skills 
Computer literacy (MS Word, Excel and Outlook) 
2 to 3 years ERP/SAP experience  

go to method of application »

Apply via company website ( http://www.multichoice.co.za ) or

 

Purpose

To welcome visitors and manage incoming calls, ensuring that each interaction is handled promptly, courteously, and with accuracy.

Core Responsibilities

Visitors

Welcome and assess visitors upon arrival to determine the purpose of their visit. Issue visitor passes, maintain accurate visitor logs, and notify the relevant employee or department of their arrival, or guide them to the appropriate location. Respond to routine inquiries from internal and external contacts.

Telephone Management

Answer and route incoming calls to the appropriate recipients or take and accurately distribute messages.

Office/Admin Support

Coordinate the booking of meeting rooms and ensure required equipment and materials (such as projectors, flipcharts, pens, and paper) are available. Manage the sending, receiving, and distribution of mail and courier packages. Order and replenish office supplies, maintaining adequate stock levels in supply rooms.

Academic Background

Grade 12

Apply via company website ( http://www.givaudan.com ) or

jobs.givaudan.com

 

Job Description

Galinco Risk Services, part of the TWK group, has the following vacancy available: Marketer (Personal Lines) at Krugersdorp, Gauteng.

Job Summary

This job involves managing and expanding the Personal Lines client portfolio for Galinco Risk Services.
Responsibilities include telephonically servicing existing clients, attending to client queries and changes, telephonic renewal of client policies, and sourcing new personal lines clients. A strong focus on client service and effective communication is essential.

Responsibilities and Duties

Servicing existing Personal Lines clients telephonically
Attend to client queries and changes
Telephonic renewal of client policies
Sourcing of new personal lines clients
General Personal Line service

Qualifications and Skills

2-3 years’ experience in the Insurance industry (advantageous)
Bilingual (Afrikaans and English)
Good interpersonal skills
Strong focus on client service
Good communication skills

go to method of application »

Apply via company website ( http://www.twkagri.com ) or

 

Job Purpose

The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the business unit operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements. 

Key Performance Areas

Operations Management Implement the Customer Value Proposition and the customer experience at important touchpoints and facilities in the customer’s journey from arrival at the front entrance, transport, switchboard, retail interaction; food and beverage and waterparks (where relevant) offerings throughout the operational complex.
Oversee the management of the crèche facility, ensuring the operation is secure and meets all regulatory requirements.
Conduct shift briefings and handovers and communicate objectives and promotions to the diverse teams and key stakeholders to ensure optimal execution and synergy throughout the experience.
Collaborate with marketing to develop and execute promotions and initiatives to enhance the customer experience. Compile plans and manage the execution of any new projects and offerings across the complex.
Facilitate and be available to ensure the overall smooth running of large events, shows, entertainment, promotions, etc. including traffic control, set-ups, troubleshooting in various areas.
Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers.
Oversees staff appearance and front of house appearance/ functioning of equipment and systems. ** Maintain Operational standards across the property (e.g. housekeeping, maintenance, etc).
Follows up on any maintenance / technical equipment fault logging with the Technical departments until resolution.
Ensure the collateral in public areas is professionally presented.
Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally.
Complete shift report.

Operational Product Offering

Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh.
Recognize and provide insights on trends, barriers, risks and opportunities that may impact the business within the retail environment and service level agreements with service providers.
Monitor products, service offerings and displays across the operation to ensure standards aligned with the “Sun” brand.
Monitor customer service feedback with regards quality and service across the operation.
Measure success and return on investment of products and services and identify issues and challenges when not achieved.

Compliance Management

Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved.
Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
Conduct weekly walkabouts of all front of house and back of house areas to monitor SHE and standards compliance.
Monitor compliance of tenants and outlets with regards to Fire, Health, Safety and Security regulations in line with Group standards.
Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand.
Maintains records on licencing entitlements and compliance management.
Monitor audit results for service providers and retail tenants.
Monitor the storage of stock and operating equipment and processes.
Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective.

Customer Experience Management

Ensures that guests are treated with courtesy and respect at all times.
Interact with guests and provide professional service standards and solutions.
Handle any escalated complaints, disputes and suggestions as required.
Engage with customers and provide a customer experience on the floor that will support brand loyalty ensuring SI as the brand of choice.
Be present on the floor during service / promotions or functions.
Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc).
Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective.
Monitor customer feedback on various omni-channels to understand and resolve any challenges being experienced; and where necessary manage the resolution of customer queries and complaints from the various channels; ensuring all customers receive a response and feedback.
Provide input into present and future products by determining and evaluating current and future consumer retail trends and promotions for the facility.

Tenant & Service Provider Management

Provide input to the selection of various suppliers and retail tenants across multiple areas (including F&B, retail shops) including around product, quality and pricing.
Make recommendations with regards suppliers; vendors; products and or services based on research findings and budget restrictions.
Participate in the procurement and tender process in the appointment of new and renewed vendor contracts and lease agreements.
Monitor and manage the performance of tenants in line with contractual deliverables.
Communicate on a regular basis and maintain the relationships with tenants and service providers.
Provide support and advice to tenants and service providers on challenges to assist in building an effective partnership for the benefit of Sun properties.
Assist with resolving obstacles that may need to be addressed to achieve results.
Manage the relationships and provide support to tenants throughout the contractual agreement period to ensure that planned benefits are achieved, and sustained.

Stakeholder Relationship Management

Provides relevant guidance and support to operational teams and stakeholders.
Maintain relationships with service providers and retail tenants currently in partnership with Sun.
Informs department / staff of information required to perform the duties and relevant operation effectively.
Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA.
Communicates any special guest requirements or events to other relevant operating departments.
Provides feedback and reports back to Unit management on the performance, progress and challenges within the various business areas including F&B, and the retail and recreational operation. 

Requirements

Education

3-Year Hotel School Diploma or equivalent 

Experience

Minimum of 5 years’ experience with 3 years management experience in the hospitality / retail industry Previous experience in duty management is an advantage.

Skills and Knowledge

Analytical skills
Attention to detail
Working with information (agreements, laws, regulations, statistics)
Reviewing / evaluating information and data
Decision-making
Planning
Influencing & Advising skills
Emotional resilience
Customer centric
Networking and relationship building
Innovation & continuous Improvement
Corporate & industry knowledge
Quality Assurance
Retail brands and offerings
F&B Product knowledge & standards
Labour & risk legislation
English written and verbal communication skills
Proficiency in MS Office Suite; Opera; Micros & Revenue Management System
Business & Financial Acumen
Report writing
Contract management
Knowledge and application of legislation relating to Safety, Health and the environment 

go to method of application »

Apply via company website ( https://www.suninternational.com/ ) or

 

Role Purpose/Business Unit:

The Business Development Principal is accountable for finding new business opportunities to Vodacom across new designated client logos and/or under-indexed strategic client accounts.
The role is focused on identifying new sales opportunities, ensuring the documentation and delivery of the customer business solution requirements in line with the business strategy, products and solutions capability with the focus to drive profitable and long-term revenue growth, customer experience & satisfaction and all other related business commercial objectives.

Your responsibilities will include:

Sales & Stakeholder Management

Manage the entire sales process, including prospecting, qualifying, proposing, negotiating and closing opportunities
Cultivate credible long-term relationships with prospects and customers to encourage repeat business
Achieve and exceed assigned sales revenue targets
Maintain comprehensive, accurate and timely records of contact and opportunity information
Identify and develop new accounts while expanding business within existing accounts
Implement comprehensive channel and partner strategy with multipoint lead generation to maximize outreach
Leverage existing networks and alliances to uncover additional sales opportunities
Provide accurate forecasts for business deals to be closed
Drive new business initiatives that encompass all product and solutions service offerings.

Reporting

Assesses customer and market trends and provides timely and accurate revenue forecasting.
Prepare monthly/ Weekly Run Rate and Demand Management
Perform Sales Analysis by product
Annual Sales Strategy & Budget Planning
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Forecast and track key account metrics
Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint
Account Planning)
Regular Revenue Assurance to ensure all customer’s global revenues from all it’s subsidiaries are correctly reported

The ideal candidate for this role will have:

B Degree/Equivalent
A Post Graduate Degree advantageous
A minimum of 5 years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
Portfolio management
Ability to increase NPS results and reduce administrative expense
Ability to build relationships
A valid Driver’s Licence

Technical Competencies 

Experience in solution selling within enterprise customers
Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
Extensive and Strong business acumen with a deep strategic perspective and ability to quickly understand business strategy
Successful track record of managing multi- industry and multi-tower sales and demonstrate profitable revenue growth
Demonstrated ability to influence at c-level
Broad understanding of telecom services / technology
Customer facing presentation and influencing skills

Behavioural Competencies 

Customer Focus: Prioritizing customer needs and delivering excellent service
Accountability: seeks feedback and identifies opportunities for improvement or innovation
Collaboration: Actively fosters collaboration, seeks input and effectively partners
Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 30 September 2025. 

go to method of application »

Apply via company website ( http://www.vodafone.com ) or

 

As the Project Manager, you will be part of a multidisciplinary team, dealing with the plant operations and coordinating the regional project.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. 

Responsibilities:

Operational:

Manage, control and align the plant operation (Planning, Manufacturing, QA/QC, internal logistics & shipping, maintenance, sampling,…) to achieve short and medium term financial and operating objectives set by business management;
Ensure successful execution of the key Operations projects agreed with the business that will enable the necessary changes to meet business requirements;
Support full compliance to rules & regulations established by local or regional authorities;

Leadership:

Identify and drive the fundamental changes necessary to orient plant team behavior towards customer needs and ensure sustainable performance aligned with business requirements;
Builds, motivates and leads the plant community in line with Firmenich core values;
Ensure leadership in HS&E  and QA;
Lead implementation of OPEX organisation to develop a performance driven culture by implementing Continuous Improvement/Lean  principles and concepts through the value chain.

Project :

Align daily operations with the business the site mission & objectives in line with the global & regional strategy to meet  business requirements;
Identify and define with the business the key site projects that will fundamentally change and differentiate Operations and provide insights to project team on requirements and findings.

We bring:

A space to grow by encouraging and supporting curiosity and an open mindset
The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose
Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity
A firm belief that working together with our customers is the key to achieving great things
Wide variety of employee benefits: private medical care, life insurance, MultiSport card and many others

You bring:

Qualifications:

Bdgree in Engineering, manufacturing or equivalent
Masters Degree Preferred
15 year’s experience running a plant
Food Manufacturing experience

Skills and Competencies:

Strategic agility
Leading through vision & values
Planning & organizing
Building a successful team
Building partnerships, internally and with clients
Strategic decision making
Coaching and team management skills
Aligning performance for success
Business acumen
Facilitating change

Apply via company website ( N / A ) or

jobs.dsm-firmenich.com

 

Summary:

Supports health, safety and environmental aspects at operational work level, to ensure compliance with HSE programs and procedures on shift level on a local level

Your responsibilities

Maintain FLS HSE Policies and procedures to comply with statutory legal requirements and FLS HSE Standards.
Ensure all HSE policies, procedures, rules are implemented and adhered to.
Develop, manage, and measure the business unit HSE objectives to align with FLS group KPI and performance.
Implement and Maintain FLS HSE Program and Integration Management System (FLS System).
Able to understand, interpret and implement site HSE Gap Analysis action and meet the timeline.
Ensuring audits and actions are carried out as required to maintain the company’s accreditation to the standards.
Ensure HSE initiatives (Incidents and Injury, and ESG) are implemented to improve HSE performance and align with business zero emission target.
Lead incident investigation and assist departments to arrive at the root cause.
Drive and assist with management of change.
Establish site Hazard identification and Risk Assessment and review implement job task risk assessments with the team.
Ensure legal compliance status is always maintained. Inform the plant and regional HSE manager of any changes and their implications to the business.
Train the site team on HSE to be self-sufficient, Create and maintain HSE training calendar based on competency plan.
Carry out inspections, safety walks, internal audits in a timely manner.
Act as a contact person for the authorities, fire brigade, and local consultants regarding HSE issues.
Address all workplace injury compensation related matters.
Advise on statutory and safety, health, compliance and best practices and applications.
Ensure FLS CMP & EMP implementation and response in compliance with requirements and act as the site emergency officer, during crisis scenario.
Ensure proactive management of site visitors & hock site contractors.

What you bring

Diploma or NQF7 in Occupational Health and Safety or related field
Internal auditor (ISO45001 & 14001)
Minimum of 8 years’ experience working within the manufacturing industry (Engineering/Metal).
Knowledge of Legal compliance requirements in OHS act and relevant regulations, including Machine Safety standards, etc.

Knowledge, Skill and Capabilities

Strong sense of responsibility, ability to work independently and to work in a team.
Ability to implement IMS.
Knowledge and understanding of Intelex applications (incident management, Documents management.
Good knowledge in MS Office- Persuasive skills to enable employees to adhere to the HSE requirements.
Excellent oral and written communication skills with the ability to collaborate across all levels of the organization.
Knowledge of business HSE integration.

Apply via company website ( http://www.flsmidth.com ) or

flsmidth.wd3.myworkdayjobs.com