Job Region: Gauteng

As a Customer Care Specialist, you will play a key role in ensuring the efficiency of the department while continuously enhancing service levels for both internal and external customers.

Your key responsibilities

Perform effectively under pressure while maintaining a positive attitude
Consistently go the extra mile to deliver excellent customer service
Ensure high levels of accuracy with minimal errors in daily tasks
Collaborate closely with colleagues and contribute as a team player
Follow and uphold company policies and best practices
Provide proactive support to internal customers across various departments

We bring

A space to grow by encouraging and supporting curiosity and an open mindset
A culture that prioritizes safety and well-being, both physically and mentally
A firm belief that working together with our customers is the key to achieving great things
A flexible work environment that empowers people to take accountability for their work and own the outcome
An eagerness to be one team and learn from each other to bring progress to life and create a better future
The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose

You bring

A completed Grade 12 qualification
2–3 years of administrative experience, preferably in a fast-paced environment
Proven experience in the export field
Fluency in English, both written and verbal
A strong team player with the ability to work effectively under pressure
Excellent communication and problem-solving skills

Apply via company website ( N / A ) or

jobs.dsm-firmenich.com

Key Responsibilities:

Market Research and Analysis: Conducting in-depth market analysis and research to identify trends, analyze competitor activities, and understand customer behavior to inform strategic decision-making.
Content Creation and Management: Assisting in drafting and creating various promotional content, such as social media posts, email newsletters, blog articles, and other marketing collateral. This often involves contributing fresh ideas and working closely with content teams.
Social Media Management: Supporting the creation, scheduling, and monitoring of content across various social media platforms (e.g., Facebook, Instagram, LinkedIn, Twitter, YouTube). This includes analyzing performance data and engaging with audiences.
Campaign Support: Collaborating on the planning, development, and execution of marketing campaigns across multiple channels. This can involve assisting with promotional presentations and coordinating marketing efforts.
Data Analysis and Reporting: Diving into analytics to help decode data, spot trends, measure campaign success, and prepare reports and dashboards to provide insights for future marketing efforts.
Event Coordination: Assisting with the logistics and execution of marketing events, product launches, or community engagement activities, including liaising with vendors and managing timelines.
Brainstorming and Strategic Planning: Participating in brainstorming sessions, contributing fresh ideas, and learning about strategic planning from experienced marketers.
Administrative Support: Performing daily administrative tasks to support the marketing team. 

Required Qualifications and Skills:

Education:  Bachelor’s degree program in Marketing, Communications, Business, or a related field. 
Masters in Marketing /Communication will be an advantage

Skills: 

Communication Skills: Strong verbal and written communication skills are essential for drafting content, collaborating with teams, and presenting ideas.
Digital Literacy: Familiarity with major social media platforms and digital marketing tools is crucial. Exposure to platforms like HubSpot or Mailchimp can be advantageous.
Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is generally required. Basic knowledge of graphic design tools (e.g., Canva, Adobe Creative Suite) can be beneficial for creating compelling marketing materials.
Analytical Skills: The ability to analyze data, identify trends, and draw insightful conclusions is important for understanding market trends and campaign effectiveness.
Creativity: A knack for creative thinking is vital for contributing fresh ideas to marketing campaigns and problem-solving.
Organizational and Time Management Skills: Strong organizational skills and the ability to manage multiple tasks, meet deadlines, and work in a fast-paced environment are necessary.
Teamwork and Adaptability: The ability to work collaboratively within a team and adapt to new challenges is highly valued.
Proactiveness: A self-starter attitude with the ability to work independently and show initiative.
Attention to Detail: Meticulousness and accuracy in tasks and projects are important.

Apply via company website ( http://www.loreal.com ) or

careers.loreal.com

Your role: (under supervison)

Assist with the creation of efficiency reports and dashboards for key customers.
Support in actively managing Field Safety Corrective Action communications.
CRM Quality checks.
Track/co-ordinate asset movement.

Your qualifications and experience:

BCom (Marketing) or BCom (Accounting).
Excellent excel skills, analytical skills, communication skills (written and verbal).
Previous experience advantageous, but not necessary.

Your attributes

Financial / Commercial acumen
Excellent problem-solving skills.
Analytical mindset.
Exceptional interpersonal skills.
Excellent written and verbal communication skills.
Attention to detail.

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Key duties and responsibilities (including but not limited to):

Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
Manage all customer feedback requirements regarding Order Status, Back-orderReporting, and general inquiries in adherence to all policies and procedures.
Develop positive relationships with customers and provide professional Customer Service and Support.
Foster relationships with internal colleagues and relevant business departments.
Use initiative and be proactive in resolving customer queries promptly.
Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, skills and attributes:

Grade 12/Matric equivalent
Qualification in Sales – distinct advantage
Previous experience in a customer service department and/or a call centre (distinct advantage)
Excellent communication skills (both verbal and written)
Excellent command of the English language
Data capture accuracy & attention to detail
Ability to manage customer’s expectations
Customer focused – ability to excel in the provision of service
Energetic/shows initiative and have ability to work under pressure
Ability to consistently deliver quality service even when under pressure
Time management skills and self-starter
Product application knowledge of catering equipment an advantage
PC literate (SAP, Microsoft Office packages including outlook)
Excellent listening skills
Problem solving ability
Team player

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Key Performance Areas

Sales generation
Customer Care
Merchandising
General Administration
Promotions
Security

Minimum Requirements:

Grade 10
Retail Experience (preferential)
Must be able to work weekends & Shifts
FMCG knowledge or experience will be an added advantage

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KEY RESPONSIBILITIES

Operational efficiency

Contribute to the creation and implementation of best practice processes and procedures to aid and improve operational performance and timeous release of product to market.
Contribute to timeous implementation of QA projects.

Operational activities:

Conduct, manage and coordinate batch release reviews and approve final product release to the market as per the legal requirements and guidelines set by SAHPRA and the Department of Health, and in line with the registered dossier.
Always maintain and coordinate all the GMP principles as required by the SAHPRA as stipulated in the latest version of the SAHPRA / PIC/S (Pharmaceutical Inspection Co-operation Scheme) guidelines for cGMP and related systems and procedures to ensure compliance.
Liaise and coordinate with relevant 3rd parties to ensure all pre-requisites are available to action a product release.
SAP releasing and processing, including but not limited to batch creation and amendments.
Ensure direct communication and continuous pursual of achieving annual plans and schedules (including but not limited to annual stability plan, annual product quality review schedule, Quality Agreement renewals, annual audit plan, departmental training plans).
Liaise and communicate any anomalies, non – compliances and discrepancies to the rest of the team and assist with deviations and investigations.
Ensure accurate capture of data across all electronic platforms.
Assist with any product related GMP activities, including but not limited to stability, annual product quality reviews, quality agreements, audits and risk assessments.
Review of executed Batch Manufacturing documents received from 3rd parties.
Assist in product recalls/mock recalls.
Ensure Head office sample storage is accurately controlled and ensure S6 and SS5 registers remain balanced at all times.
Maintain in-house documentation relating to QA processes, ensuring compliance with current SAHPRA licensing conditions for import and export functions (procedures, forms, registers, records and reports).
Review and monitor the below but not limited to:
Product change control process
Issue log (Including deviations, CAPAs, change control process, Investigations)
Destructions

Risk Assessments

Internal QMS documents: SOPs, forms, registers and records
Temperature monitoring during transportation

General

Perform any other duties as per changes in operational requirements of the department.
Perform any other duties as required.

Requirements

PRE-REQUISITES

B. Pharm registered with the SA Pharmacy Council.
Minimum of 2 years Quality Control or Quality Assurance hands-on experience within the pharmaceutical industry.
Knowledge of the quality environment within the pharmaceutical industry.
Working knowledge of cGMP and the maintenance of Quality Management Systems.
Working knowledge of the requirements and process of batch release to the market.

Apply via company website ( N / A ) or

pharmadynamics.mcidirecthire.com

Key Job Outputs

Ensure that quotations & pricing files are complete and accurate.
Maintain accurate records & electronic copies of completed documents.
Searching various tender platforms for applicable tenders
Assist in prepararation all relevant documentation for tender submissions to the Department of Health, various public and private entities
Monitor and track tender outcomes,
Updating of reports monthly
Maintenance of all Internal Price files on Oracle
Handle Price Queries
Submit monthly data and log fee reports.
Capturing and submitting Data and log fee invoices
Maintain necessary filing system monthly.
Coordinate all Single Exit Price related functions.
Preparation and Submission of Quotes for Private and Public Clients
 Ability to work quickly and with accuracy and with the minimum supervision whilst adhering to existing internal procedures.

Requirements

 BCom Degree, current or similar
 1 – 2 years’ experience in Quotations (FRQ’s) and Pricing Administration or similar – Pharmaceutical environment would be advantageous.
Intermediate level of Computer Literate (MS Package)

Apply via company website ( N / A ) or

adcock.mcidirecthire.com

Programme Performance

Plan and manage the programme rundown, with real time editorial decisions.
Make key editorial judgements in conjunction with the Programme Editor, building a vital and positive relationship with the Programme Anchor and drive an agenda that interests, engages and stimulates viewers.
Maintain high editorial standards, securing top-tier guests and compelling discussions.
Complete the check list prior to each show  
Differentiate programming through creative news treatments.
Quality review of all on-air content prior to releasing for broadcasting.
Ensure error-free content through rigorous quality control and subbing.

Management

Lead and motivate team through leadership and mentorship, fostering a culture of creativity and development.
Manage staff headcount requirements for every show and ensure optimally alignment to the editorial expectations.
Align staffing needs/requirements with editorial demands.
Ensure effective communication and compliance with company policies.

Editorial Leadership

Lead the pre-and post-production meetings, when required.
Drive innovative, unique, and engaging content.
Maintain strong knowledge of local and global affairs and broadcast regulations.
Maintaining a good understanding of legal and ethical issues with regards to television broadcasts.

Technical

Implement rundown changes as directed.
Collaborate with the Editorial Team for fresh content.

Requirements

Qualifications

Bachelors Degree in Television and/or Media Studies

Experience

7 years in relevant Television Production
Drivers Licences is essential

Apply via company website ( N / A ) or

etv.mcidirecthire.com

About the Role

The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients’ utilisation of our products and services.
In this role, you’ll hold a book of existing customers who you’ll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you’ll drive additional transactional usage or additional user licenses to increase revenue. Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue.

Responsibilities

Delivering exceptional relationship management and client support
Nurturing the assigned book of business and identify growth opportunities where applicable
Meeting assigned targets for renewals and incremental revenue
Identifying client training requirements and maintaining accurate records of training delivered
Providing quarterly updates to leadership
Updating all opportunities in CRM timely
Ensuring that end users are effectively on boarded within the stated SLA

Requirements

Have ability to manage a book of customers
Beneficial to have French or Portuguese as second language
Have excellent communication and interpersonal skills to effectively engage with customers
Be proactive and empathetic in addressing customer concerns and resolving issues
Possess excellent analytical and problem-solving abilities to identify trends and opportunities
Be adaptable and able to collaborate effectively with cross-functional teams
Be results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth
Be detail-oriented and capable of managing multiple tasks and priorities effectively
Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

go to method of application »

Apply via company website ( N / A ) or