Job Region: Gauteng

This role is pivotal in delivering exceptional service, proactively engaging with customer, and driving customer retention. They will collaborate closely with the team to offer services, event management, and strategic initiatives. The ideal candidate will bring strong relationship management skills, a deep understanding of the sports betting industry, and a passion for delivering an extraordinary customer experience. They will thrive in a fast-paced, customer-centric environment, providing solutions and support the team.

What you’ll be doing

As our Senior Relationship Manager, you will be responsible for maintaining and enhancing long term relationships with our nominated high-end players with an objective of extracting maximum value and retention. The candidate will be responsible for maintaining, developing and increasing Betway Premium retention, activity rates, and revenue through exceptional service deliver with the aim of first contact resolution. This will be achieved through providing client support, proactive outbound calling, roadshows and eventing when required, collection and updating of player information and acquisition of new Betway Premium customers. The candidate may be required to travel locally from time to time. The candidate will need to possess strong client relationship skills. They will also be technically minded, and be familiar with CRM best practices. An inquiring mind is needed in order to be able to creatively solve challenges and propose new and fresh alternatives to existing processes.

As part of your role, your responsibilities will include partnering with the Betway Premium Customer team, but won’t be limited to, the following:

Dedicated and prioritised Contact Centre service to all Betway Premium Customers queries coming into any of the Contact Centre Channels
Support the Betway Premium Hosts with any help they may require, which will include but is not limited to bonus calculations, comping of accounts, expediting withdrawals, prioritising deposit timeouts etc
Manage all HVC CRM Work item queries as well as Work Items received from other departments where required and ensure feedback is provided to all involved parties
Assist HVC Hosts, Managers and Team Leaders with overflow CRM Work Item queries to ensure overall CRM Work Items are handled within SLA
Act as the end-to-end feedback loop to customers on any CRM Work Items where feedback is required
Assist Team Leaders and Managers with any ad-hoc teams escalations and assistance they may require whilst on shift
Make contact with low HVC CSAT ratings and turn the customer service experienced into a positive experience
Make contact with Betway Premium customers who abandoned in queue and assist with their queries accordingly
Assist with any overflow service recovery tasks that the Customer Service Team Leaders may require help with

Partnering with the Betway Premium Customer Team:

Gifting: Partnering with the Betway Premium Customer country team whom will manage the planning and delivery of appropriate gifting as deemed necessary for birthdays, specials holidays, big wins and losses or other adhoc occasions.
Events and Roadshows: Understand effective cost or investment management regarding player selection for roadshows and events.
Customer Value Management: Understand all profitability numbers and ratios e.g. Margin, Net win ratios, etc. and how the segment affects the overall business.
Client Support and Out bounding: This can include relationship building e-mails; SMS, in app notifications and telephone calls and respective notes for the contacts need to be captured and reflect on internal systems is critical.
Information management: Ensure that all player information and soft facts are captured and are up to date ensuring that details are captured on the applicable tools.
Campaign execution: Understanding the tactics the Betway Premium Customer team use to identify, design and implement initiatives, interventions, promotions and out of the box ideas to retain lapsing or to reacquire lapsed and inactive Betway Premium customer.
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

A degree (BCom or equivalent) is essential.
2-3 years of experience in account management/relationship management, outstanding service delivery, event support, and proactive outreach.
Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
Exceptional attention to detail, ensuring high standards of quality in all outputs
Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situation
Ability to communicate across all levels
Strong project management skills
Numbers driven with strong analytical skills
Excellent interpersonal and negotiation skills
Must be deadline and target driven with good time management
Ability to work under pressure and adapt well to change 
Previous track record of dealing with Betway Premium clients
Ability to understand and manage client expectations
Team player who can work well under pressure
Excellent computer literacy with high proficiency in excel
Consistent high standard and quality of work
Good time management skills and ability to effectively multi-task in a deadline-drive, high pressure environment
Extremely detail oriented and well organized
Excellent interpersonal and customer orientation skills
Ability to clearly and effectively communicate
Exceptional organisation skills, with the ability to manage multiple projects, prioritise effectively, and meet deadlines – all while doing so with strong attention to detail and focus on quality and excellence
Betway Premium is a 24-hour operation therefore must be willing to work on a rotational shift basis and flexible to work overtime
Must have own vehicle transport

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
Familiarity with gambling regulations and compliance requirements, ensuring adherence to legal standards
Experience in developing and executing customer retention strategies
Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
Team player with self-starting capabilities who can work in groups or alone to drive results

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Summary of duties:

To daily perform Production capability as per the BMW work organisation standards.
To daily take part in the team’s trouble shooting as per the BMW work organisation standards.
To daily conduct process confirmations as per the BMW work organisation standards.
To daily take part in the problem solving and process improvements.
To daily train associates on new work packages.
To be able to perform all tasks in his/her section as requested by his/her uupervisor.
To adhere to the ISO 9001/ ISO 14001 and ISO 45001 standards, procedures, policies and standard working instructions always, which are applicable to him/her.
To effectively apply self-inspection in his workstation, his/her immediate environment and on his/her own Health & Safety.
Operate all or some MHE in logistics, load parts, as per SWS depending on the area of work.
Ensure that correct tools and equipment are used.
Ensure housekeeping is maintained at workstation and in MHE during use and after use.
Maintain good time keeping at the start of the shift, tea and lunch break and end of the shift.
Participate in problem solving and communicate challenges and incidents to Team Leader.
Achieve and maintain product quality (QZ) targets, productivity and volume requirements.
Ensure a high quality of workmanship and to adhere to all safety rules and requirements.
Participate actively in PIP, CIP, communication and problem-solving sessions.
Identify Safety, Health and Environment related hazards within his/her area and report the hazards to either his/her Process Leader or Health & Safety rep.
Adhere to wearing the required PPE (personal protective equipment) as per the standard.
Maintain a clean and pollution free environment.
Report Emergency to emergency services department on number x3003 and to Process Leader.
Adhere to the South African legal requirements in terms of Environment and Health & Safety, as communicated by the Process Leader.
Adhere to the CHI (Chemical handling instructions) when using chemicals.
Operate all equipment safely.
Responsible for separating waste.

Job Requirements:

Education:   

National Diploma in Logistics/Supply Chain Management.

Experience:  

A minimum of 1 to 3 years auto industry/logistics experience.

Knowledge and Skills:    

Efficient communication, data analyses, problem solving and technical leadership.

Language: 

Read, write and understanding of English.

Guidelines to adhere to:   

ISO 900/ISO 14000/ISO14001, Company policies and procedures, Quality Targets, Volume targets, Team leader instructions.

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This role forms part of our state-of-the-art Distribution Centre, employing first class technology, and is an African first for workwear. A Customisation facility has been built as part of our Distribution Centre and is geared to serve our customers with high quality customised garments, quickly and efficiently. The customisation facility consists of embroidery, screen printing, digital printing, taping and alterations. Collaborating with, and supporting our customers is how we show our commitment to growing their brand along with ours.
The Digitiser is responsible for understanding every customisation requirement, and then digitally translating them, so that they can be accurately depicted on the garment and subsequently create a brilliant customer experience.

The main responsibilities of the role include: 

Digitising customer logos using Wilcom software to create bespoke garment branding that aligns with our high-quality standards.
Being mindful of any practicalities of embroidery that may impact the integrity of the garment and customer branding.
Actively engaging with relevant stakeholders around any branding limitations related to garment design, branding placement, or fabric composition while also suggesting practical alternatives that yield brilliant end results.

The experience we’re looking for:

Proven experience in an embroidery production environment.
Detailed understanding of embroidery machine operation and limitations.
In-depth understanding of fabric behaviour relating to embroidery application.
Minimum 5 years proven experience on Wilcom Software.
Ability to communicate clearly in English with Customer Advisors and other relevant stakeholders.

The type of personality that will excel:

Passionate about exceptional attention to detail.
Loves working in a collaborative environment with different teams and individuals.
Proactive and obsessed with all aspects of customisation.
A “go-to” person on whom people can rely.
Great time-management and organisational skills, with an attitude of doing whatever it takes to get the job done.

Apply via company website ( N / A ) or

job-boards.eu.greenhouse.io

 

What you will do

Sales representative with the principal function of calling upon Primary Care Physicians and Retail Pharmacies in line with the sales and marketing strategy. With an aim to positively influence customers’ prescribing behaviour to achieve sales targets. Develop territory and build strong customer relationships with the objective of maximizing sales volume and market share of designated products on a given territory.

Typical Accountabilities will include

Successfully complete all training requirements, including product examinations.
Engage primary care healthcare professionals in dialogue about approved indications and product efficacy/safety profiles to support on-label prescribing for appropriate patients.
Work with Sales Manager to develop a local strategy and business plan to meet or exceed sales and call execution goals in territory.
Drive sales performance and ensure sales forecasts and assigned budgets meet or exceed therapeutic and territory expectations.
Develop and maintain in-depth knowledge of market, demographic, and managed markets information relative to assigned sales territory.
Comply with all regulations regarding interactions with healthcare professionals, distribution of samples, etc.

Job Description summary

Sales Achievement/Impact

Effectively implement sales strategy and tactics, plan of action (POA) in accordance with company policies
Conduct analysis of market/ competitors to identify territory business opportunities

Strategy Execution

Incumbent must effectively and optimally, manage your sales territory and to maximize the number of calls on target customers.
Initiate and implement value-added programmes in the territory and the province through:
Developing and implementing a quarterly territory planner
Analyzing all the local data e.g. Demand sales, script and call report system data, on receipt of that individual data.
Maintaining an up-to-date customer data base
Develop territory Business Plan based on POA and allocate resources (e.g. call activities, budget), for optimal output.
Monitor territory business plan to ensure resources are directed to customer of greatest potential
Participate in promotional activity programmes to increase product awareness in the market
Update territory customer segmentation classification, database and call records continuously
Deliver key promotional messages within approved detail aids and in line with POA
Build trust and credibility with customers by demonstrating professionalism acting within the business code of ethics
Submit monthly reports commenting on deviations from Business Plan and intended actions to align performance with objectives
Ensure punctual delivery of reports / daily synchronisation
Maintain highest ethical standards and work in a spirit of AstraZeneca Code of Conduct, following rules & norms set by corporate policies
Ensure that all conducted activities are done in accordance with local legislation and corporate standards.
Timely report (as per respective procedures): health/environment/well-being related accidents; adverse events that you became aware about; change in status of your Conflict of Interest.

Essential Skills and Experience

Completed Degree/diploma in the Life Sciences
Must have at least 3 years Sales Representative exp. within the Pharmaceutical environment.
Proven sales and customer success record
Territory knowledge & trustful relationships with key HCPs
Strong analytical ability
Strong presentation skills
Excellent communication skills: clear and concise messaging
High learnability (incl. complex theory/science),
Ability to work closely in collaboration with cross functional business areas.
Valid driver’s license
Computer Knowledge (at least Intermediate)
Team Player
Integrity and assertiveness
Organised
Results orientated
Negotiation skills
System thinking and acting in a consistent way

Apply via company website ( https://www.astrazeneca.com ) or

careers.astrazeneca.com

 

Job Purpose

Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

Customer Relationships Development

Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

Interview the customer, following a complex multi-level sales script, to clarify the customer’s requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer’s level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

Identify the products or services that best meet the customer’s stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

Develop working knowledge of the organisation’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

Matric / Grade 12 or SAQA Accredited Equivalent (Essential); RE 5 (Advantageous) STI Qualification (Advantageous); FAIS recognised qualification (Advantageous); Class of Business Certification (Advantageous)

Experience

2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).

Deadline:29th August,2025

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Job Description

About the Role

The Facilities and hospitality co-ordinator plays a versatile role in ensuring smooth day-to-day operations across the workplace. This individual will support the facilities team with administration, provide front-of-house reception cover, assist in the iStore coffee shop as a barista, and help coordinate functions and events. The ideal candidate is approachable, organized, and thrives in a dynamic environment where no two days are the same.

Key Responsibilities

Reception & Front-of-House

Greet and assist visitors, staff, and suppliers in a professional and friendly manner.
Answer and direct incoming calls and manage general reception duties.
Maintain a welcoming and tidy reception and communal area.
Manage Meeting room bookings and availability

Coffee Shop & Hospitality

Prepare and serve beverages and light snacks as a barista in the iStore coffee shop.
Ensure high standards of cleanliness, hygiene, and customer service.
Monitor stock levels and assist with ordering supplies.

Events & Functions

Assist with the planning, set-up, and smooth running of internal events, meetings, and staff functions.
Provide on-the-ground hospitality support during events.
Coordinate logistics such as catering, setup/teardown, and equipment needs.

Administration & Facilities Support

Provide administrative support to the Facilities Manager and wider team.
Assist with scheduling, record keeping, and general office tasks.
Help ensure facilities are well-maintained and operational.
Support ad-hoc requests across different departments.

Skills & Competencies

Strong interpersonal and communication skills.
Excellent organizational skills with the ability to multitask.
Customer service orientation and a friendly, professional manner.
Flexibility and willingness to take on varied tasks.
Ability to work independently as well as part of a team.

Experience & Qualifications

Previous experience in a hospitality, reception, or facilities role.
Barista/coffee shop experience an advantage.
Basic administrative skills (MS Office/Google Workspace proficiency).
Events support experience beneficial.

Working hours

Retail hours – 5 days a week, including weekends and public

Apply via company website ( http://www.core.co.za ) or

core.simplify.hr

 

Key Job Outputs:

In charge of creating and maintaining key partnerships with senior DoH managers, depot managers and key stakeholders in the public health sector. 
Proactively finding and developing methods of improving customer service levels. 
Responsible for building public sector dashboards that are aligned to the DoH reporting requirements.
Responsible for the overall planning and professional utilization of company resources for the department (property and time) to maximize on opportunities before competitor companies do. 
Represent and live the values of Adcock at all times during interaction with customers.
Represent Adcock Ingram in key customer events nationally, provincially and at district level
Manage the team’s activities.
Monitoring of teams’ planners to ensure effectively filed documentation
Efficient & constructive customer problem solving
Effectively manage allocated budget, to deliver maximum ROI

Requirements

BCom or similar
5 Years Tender Management experience
Knowledge of pharmaceutical market with adequate understanding of the public health environment will be advantageous.
Experience in effective public sector territory management advantageous. 
Experience in managing teams
Computer Literacy (Excel, Word, PowerPoint) at intermediate level essential
Must have a valid, unendorsed South African Driver’s license.

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KEY PERFORMANCE AREAS:

Manage revenue
Manage debtors
Revenue and Debtors accounted in compliance with GRAP standards
Developing and reviewing policies and operating procedures
Review of reconciliations and revenue reports
Prepare reporting packs with revenue forecast and variances analysis
Reporting on performance ROR, ROI and break even
Facilitate and manage project activities

Qualifications:

Relevant NQF 7 qualification in Accounting Sciences

Ideal:

B. Com (Hons)

Minimum Experience:

5 years financial management experience
3 years at supervisory level

Ideal:

Qualified and registered as CA(SA)

Apply via company website ( N / A ) or

cbrta.mcidirecthire.com

 

Job Description

Overview:

This is a key role combining training delivery, technical support, customer service, and business development. If you’re passionate about technology, customer engagement, and enjoy a varied role with room to grow.

Main Duties and Responsibilities:

Planning and Training:

Manage and update the shared training calendar in outlook
Report to area managers any findings whilst training
Allocate dates to specific areas: communicate with area managers
Provide regular reports on activities, customer feedback, and market trends.
Assist in planning training schedules, installation timelines, and customer follow-ups.
On the Job & Classroom training
Proceed with training as per the training calendar
Conduct training on time
Conduct kitchen, laundry and housekeeping training

New Business Development:

Identify new business opportunities and contribute to generating sales leads.
Represent the company at trade shows, customer meetings, and networking events.

Sales & Customer Liaison:

Build and maintain strong relationships with customers.
Perform demonstrations when required
Update customers on new products.
Provide designed solutions based on client needs.
Act as a trusted advisor to customers before, during, and after implementation.

Service & Technical Support:

Troubleshoot and resolve technical issues effectively.
Deliver high-quality post-sales technical support, both remotely and onsite.

Installations:

Carry out installation and commissioning of products at customer sites.
Ensure all work is completed to a high standard and within specified timeframes.

Product Knowledge:

Maintain a deep understanding of all company products and services.
Provide expert training and demonstrations for customers and internal staff.

Internal Relationship Building:

Collaborate across departments to ensure smooth project delivery.
Provide technical insight to support sales, product development, and operations teams.

Ad-hoc Duties:

Support the wider team with additional tasks as needed.
Participate in internal projects and contribute to continuous improvement efforts.

Ideal Candidate Profile:

Excellent communication and interpersonal skills.
Technically skilled with hands-on installation and service experience.
Comfortable presenting to groups and training others.
Strong planning, time management, and organizational skills.
Customer-focused with a proactive attitude.

REQUIRED SKILLS, KNOWLEDGE AND ATTRIBUTES:

Qualification: Minimum Matric (Grade 12), or Relevant tertiary qualification advantageous
Experience: 2 Years relevant experience
Skills: Problem solving skills, attention to detail and high level of accuracy.
Requirement: Applicants Must have a reliable vehicle and driver’s license

 Closing Date 05 September 2025

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