Job Region: Gauteng

  • Senior Travel Designer – Retail Intermediate Travel Designer – Latin

    About the Role

    As a Senior Travel Designer, you’ll deliver exceptional, personalised travel experiences for our guests and agents. You’ll combine deep product knowledge with high-touch service, fast response times, and a consultative approach.
    Your mission: build strong relationships, curate bespoke itineraries, and drive sales while maintaining healthy margins.

    Key Responsibilities

    Service Excellence: Deliver prompt, professional, and solution-oriented service to agents and guests. Communicate proactively and with clarity.
    Itinerary Design & Upselling: Curate bespoke journeys reflecting guest preferences and Wilderness standards. Identify upselling opportunities to enhance guest experiences.
    Agent Relationship Management: Build trust-based relationships, understand agent preferences, and collaborate with Sales and Operations teams.
    Booking Accuracy: Quote accurately and timeously, maintain meticulous booking files, and ensure seamless execution of itineraries.
    Operational Coordination: Work closely with Operations Specialists to ensure a high-quality guest experience and manage all booking logistics.
    Performance & Margin Focus: Optimise bed nights and margins, track financial performance, and ensure revenues are secured.
    Product Knowledge: Stay current on Wilderness camps and experiences across Southern & East Africa, and confidently position our offerings.
    Systems & Technology: Use industry systems (Wilderness Window, WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery.

    Candidate Profile

    Qualifications: Matric with Maths (Standard Grade or higher); tertiary qualification in Travel & Tourism or Hospitality.
    Experience: 4–5 years in a senior travel design or reservations role; proven experience in itinerary planning, customer service, and sales; familiarity with TourPlan and Microsoft Office.
    Skills: Exceptional attention to detail, strong communication (English required, European languages advantageous), organisational skills, and ability to upsell and personalise travel experiences.
    Personal Attributes: Creative, proactive, service-driven, passionate about wildlife and conservation, able to work under pressure, and dedicated to customer satisfaction.

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  • National Sales Manager – Service Business Maintenance Technician -JHB Salesperson Service Business – Elevators & Escalators Maintenance Technician -Durban Maintenance Troubleshooter

    We are seeking a dynamic National Sales Manager – Service Business to lead our service sales operations across South Africa. Based at our Johannesburg Head Office , this role is pivotal in driving customer relationships, sales growth, and team performance. You will manage a diverse team across multiple cities, ensuring alignment with our unit’s overall sales targets and strategy.

    Key Responsibilities

    Develop and strengthen our market position and customer base.
    Drive proactive engagement and solution selling across customer segments.
    Build long-term relationships with key decision-makers and influencers.
    Promote and demonstrate the value of our digital offerings.
    Lead regional and individual sales plans for your team.
    Ensure competitive pricing and profitability through smart discount management.
    Identify opportunities for cross-selling and market expansion.
    Monitor competitor activity and market trends.
    Oversee CRM data quality, opportunity management, and reporting.
    Set and achieve ambitious sales targets aligned with market potential.
    Approve tenders and orders beyond team limits.
    Ensure accurate forecasting and reporting.
    Lead, coach, and inspire a team of Salespersons and Sales Specialists.
    Drive high performance through clear objectives and accountability.
    Develop team competencies and ensure succession planning.
    Provide excellent onboarding experiences for new team members.

    What We’re Looking For

    Bachelor’s or Master’s degree in Economics, Engineering, or a related field.
    Minimum 7–10 years of B2B sales experience.
    Team management experience is a plus.
    Strong sales acumen, negotiation, and solution-selling skills.
    Demonstrated ability to manage sales funnels, pricing strategies, and profitability.
    Experience in customer relationship management (CRM systems such as Salesforce, SAP, or equivalent).
    Service-oriented mindset with digital assertiveness and enthusiasm for digital solutions.
    Ability to lead performance through facts, numbers, and data-driven insights.
    Change management expertise and adaptability in dynamic environments.
    Strong communication, influencing, and stakeholder management skills.
    Willingness and ability to travel extensively within South Africa (approx. 50% of the time).

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  • Account Sales Executive Intern: Customer Support

    Job Description   

    As a Sales Account Manager, you will drive Sage’s growth in the HR & Payroll domain across South Africa, delivering exceptional service to both customers and partners while maximising market share. You will be responsible for defining and achieving revenue targets for the Sage HR & Payroll suite of products, executing strategic initiatives, and nurturing lasting customer relationships. Success in this role requires a proactive approach, disciplined sales execution, and the ability to develop a strong, sustainable pipeline of opportunities.

    Location – 3 days per week out of our Johannesburg office.
    Key Responsibilities  

    Achieve Sales Targets: Consistently meet and exceed monthly, quarterly, and annual sales quotas for Sage HR & Payroll by executing the prescribed sales and marketing strategy.
    New Customer Acquisition (NCA): Identify, target, and acquire new accounts in partnership with the Sales Manager, driving revenue growth and expanding Sage’s footprint.
    Partner Engagement: Manage business partner opportunities from inception to completion, supporting their sales and marketing activities to maximise revenue.
    Customer Engagement: Conduct site visits and meetings with existing and prospective customers to present solutions, demonstrate value, and foster long-term relationships.
    Needs Analysis & Solution Selling: Deliver professional cost-benefit and needs analyses, leveraging Sage tools and collateral to showcase tailored solutions.
    Market Insight: Monitor industry trends, competitor activity, and evolving customer needs to inform strategy and maintain a competitive edge.
    Sales Process Compliance: Maintain accurate records of all qualified opportunities in Salesforce, ensuring forecasts, strategic documents, and close plans are transparent and up-to-date.
    Time Management & Organisation: Demonstrate strong planning and prioritisation skills to manage daily, weekly, and quarterly objectives effectively.
    Brand Advocacy: Promote Sage and engage with the professional community through platforms such as LinkedIn.

    Required Skills & Experience

    Degree, diploma, or equivalent qualification in Financial, Business, or IT-related fields (BCom Marketing advantageous).
    Minimum of 8 years’ experience in a customer-facing sales role, ideally within HR and Payroll solutions.
    Proven presentation and demo skills, with the ability to influence and engage all decision-making levels.
    Self-starter with a results-driven mindset, capable of working independently while collaborating effectively with the team.
    Strong communication skills, both verbal and written, with the ability to build and maintain strong relationships with customers and business partners.
    Solid understanding of the HR & Payroll industry, with the ability to translate market insights into sales opportunities.

    Technical / Professional Qualifications

    Degree or Diploma in Financial, Business, or IT-related fields.
    Demonstrable Payroll and HR industry knowledge is essential

    Company Benefits

    Work away scheme for up to 10 weeks a year
    Life Insurance: 2x annual salary covered with the option to flex up cover at own cost up to a maximum of 6X annual salary.
    Income Protection: 75% of the monthly risk salary is paid to the colleague in the event of long-term sickness, provided they are unable to perform their duties.
    Critical Illness cover: Provides colleague with lump sum payment at critical illness diagnosis.
    Funeral Assistance: A benefit payable upon the death of a colleague’s spouse or children, or to a colleague’s dependents in the event of the colleague’s death.
    Provident fund: a retirement fund where colleagues have an option to increase contributions of 5% minimum to a maximum of 15% in 2.5% increments.
    Medical aid subsidy: Discovery and Bonitas are offered on selected plans, colleagues receive R2,400 pm.
    Sage Academy leave: On-going training and professional development + 5 paid days per year to engage in learning opportunities.
    15 days annual leave for fixed term colleagues and 20 annual leave days for permanent colleagues. The annual leave entitlement for permanent colleagues will increases with seniority. 30 days sick leave in a 3 year cycle, 6 days of Family responsibility leave and Religious leave combined, and 5 or 10 days of sports leave based on representation.
    Paid 5 days yearly to volunteer through our Sage Foundation.
    Employee Assistance Program: free, 24/7 short-term counseling, practical support and coaching for you and your family.
    Flexible work patterns and hybrid working

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  • Consumer Care Specialist Customer Services Specialist

    Role Overview:

    We are seeking a dynamic Consumer Care / Sales Specialist to execute our Partnership Sales Model and support our Patient Support Program. The ideal candidate will proactively engage with both new and existing consumers through various communication channels, with a focus on sales and retention. 

    Key Responsibilities:

    Community Lead Engagement and Management

    Engage with leads from marketing campaigns, inbound calls, and Webshop activities.
    Maintain CRM quality by accurately capturing and managing all leads.
    Contact all assigned leads within the designated SLA, offering expert product recommendations and dispatching appropriate samples 

    Consumer Campaign Execution

    Actively engage and perform up-selling/cross-selling as required by campaign objectives.
    Stay current on all campaign training materials and communicate knowledge gaps to the Consumer Care Lead.
    Document campaign feedback and consumer insights in accordance with SOPs.

    Consumer Sales and Support

    Drive growth in Direct channels by effectively capturing community leads.
    Offer tailored product advice and ensure the placement of suitable products for consumer needs.

    Consumer-Centric Communication

    Uphold the company’s image through professional and customer-focused communication.

    Consumer Queries and Complaints

    Respond to emails promptly to ensure timely query resolutions.
    Complete all tasks within SLA and escalate any complaints to the Consumer Care Lead as needed.

    Consumer Care Program Support

    Support enrolled consumers via phone, email, SMS, or WhatsApp as per SOPs and Talk Tracks.
    Meet set KPIs regarding care quality and consumer engagement.
    Establish and nurture long-term relationships with consumers to enhance satisfaction and retention.

    General Duties

    Keep up with all SOPs and Talk Tracks, and contribute improvement suggestions.
    Participate in ad hoc consumer service-related projects.

    Qualifications:

    University degree preferred 
    Excellent communication and interpersonal skills.
    Proficiency in CRM systems.
    Strong direct to consumer sales skills
    Ability to work both independently and collaboratively.

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  • Group Audit – Senior Principal Auditor, Middle East & Africa – VP IB – Economist South Africa – VP

    Group Audit (GA) serves as Deutsche Bank’s independent `Third Line of Defense’, proactively assisting the bank’s business and infrastructure areas to identify control weaknesses. Comprising around 700 staff, our global connectivity provides a stimulating environment and the opportunity to collaborate, network and share knowledge with colleagues and specialists around the world.
    GA is searching for a Senior Principal Auditor, based in Johannesburg, to be part of GA Middle East & Africa (MEA) Regional Team. GA MEA Team conducts audits and reviews in various businesses (Corporate Bank, Investment Bank and Private Bank) and functional areas across the region.
    The Senior Principal Auditor leads and works independently on audit activities and undertakes audit work of a specific business / functional area in accordance with the audit methodology and evaluates the adequacy and effectiveness of internal controls.
    This role might, at times, require limited travel within the Middle East & Africa.

    What we will offer you:

    We strive to create a work environment where we embed health and well-being at the heart of what we offer to support a sustainable performance culture.

    You can expect:

    To gain global exposure through working with some of the most talented people in the financial industry
    To experience a culture where ambition and talent is met with opportunity, and everyone feels welcomed, accepted, respected, listened to and treated fairly in order to contribute and grow.
    To work in an environment that embraces change, strives for innovation and recognises the power of collaboration.
    A degree of flexibility

    Your key responsibilities:

    Reporting to the Group Audit Country Head & Principal Audit Manager for Middle East & Africa (MEA), the Johannesburg based Senior Principal Auditor leads and works on audits of various businesses, functional areas, and countries.

    The key responsibilities are summarised below:

    You act as a primary relationship manager for the local country management and represent the division at committees and forums both internally and externally.
    You act as the local Head of the Internal Audit Function and are responsible for adherence to the local regulatory requirements on the Internal Audit Function.
    You act as lead for overarching, more complex audits and work independently on audit assignments, evaluating the adequacy and effectiveness of internal controls. Based on the results, you draft and reconcile audit reports. In doing so, you work collaboratively together with experts and other teams in Group Audit.
    The audit fieldwork is executed by you in line with the agreed audit approach, e.g. documenting Process Flows, identifying key risks and testing of key controls to determine whether these controls are properly designed and are operating effectively.
    In accordance with divisional standards, you document your work results within agreed budgets and timelines.
    You act as challenger to clients in the development of remediation plans and during the finding closure process while proactively keeping abreast of pertinent industry, regulatory and business practices, while developing and maintaining a professional network with colleagues, stakeholders, and relevant support areas both locally and globally.

    Your skills and experience:

    Sound audit/business knowledge and a minimum of 7+ years of professional experience and an understanding of the risks and regulatory requirements in one or more of the following businesses/functional areas: Investment Banking, Transaction Banking, Corporate Banking, Business Services (operations), Risk, Legal & Compliance, Finance and Information Technology.
    Proven knowledge of the international banking control environment, local and global regulatory environment and working knowledge of audit standards and methodologies.
    Bachelor’s Degree (or equivalent) in business administration, economics and/or science from an accredited college or university (or equivalent).
    Fluent English communication skills both oral and written with the ability to communicate effectively at all levels within Group Audit and with stakeholders.
    Very good analytical, problem solving, relationship management and presentation skills, ability to work in virtual, global teams in a matrix organization, openness for occasional travel.
    Professional/industry recognised qualifications e.g. CIA, CISA (for IT auditors), Accounting qualifications such as ACA and CPA will be preferred.
     

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  • Contracts Manager (Pr CM) – Construction Industry Building Estimator – Construction Industry Senior Mining Engineering Consultant – Mining Industry Senior Geology Consultant – Mining Industry Property Sales Consultant – Property Development Industry Construction Project Manager | Construction Industry Quality Assurer | Construction Industry Civil Draughtsperson / Technician / Technologist – Cape Town (Remote) Sales Executive HR Manager Civil Draughtsperson / Technician / Technologist – Cape Town (Remote) Inbound Sales Representative

    Job Description

    RPO Recruitment’s client, a leading construction contractor in Gauteng is seeking to appoint an experienced and professionally registered Contracts Manager to join their dynamic team.
    The successful candidate will be responsible for overseeing multiple construction projects simultaneously, ensuring effective contract management, programme delivery, commercial control, quality standards, and client satisfaction across all sites.

    Requirements:

    Professional registration with the SACPCMP as a Professional Construction Manager is essential
    Minimum of 10 years’ experience gained after professional SACPCMP registration
    Relevant tertiary qualification in Construction Management, Building, Civil Engineering, or related field
    Solid track record within the construction industry
    Previous experience managing between one and three active project sites concurrently
    Strong understanding of construction contracts, commercial management, planning, and project execution
    Knowledge of cost reporting, quality management systems, and stakeholder coordination
    Working knowledge of the following systems will be advantageous: CCS Candy, BuildSmart, SharePoint, BOS System
    Valid driver’s licence and own transport
    Ability and willingness to travel regularly between project sites
    Team leadership and site management
    Commercial and financial management experience
    Contractual administration and project coordination experience
    Construction planning and scheduling experience
    Health, Safety, Environment, and Quality (HSEQ) compliance knowledge
    Client liaison and stakeholder engagement experience
    Risk identification and problem-solving abilities
    Strong verbal and written communication skills

    Benefits:

    Salary:  Negotiable, depending on experience and qualifications

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  • Marketing Actuary – Investec Life Incident Manager (ITS) Full Stack Developer (PB Tech – Digital) DevOps Engineer Data Engineer & Analyst Client Tech Cloud Architect Change and Release Analyst (ITS) Business Analyst (CSTech Risk) Application Owner (CSTech Risk)

    Investec Life pride itself as a private insurer of the future delivering innovative and flexible life insurance products to professional, high-income and high-net-worth clients in South Africa through an omni-channel approach. The Marketing Actuary is an integral part of the Investec Life team, responsible for technical marketing and taking our life insurance products to private clients through our distribution channel as part of the Investec-wide proposition. The role involves developing and implementing data-driven strategies and tactics to help the business in the positioning, launch and rollout of products, while providing ongoing technical sales support and thought leadership that align with delivery on overall business objectives. The role requires a unique blend of analytical skills, marketing knowledge, the ability to communicate complex concepts clearly to diverse stakeholders, and capacity to establish a clear market positioning.

    Key Responsibilities

     Drive technical marketing to position life insurance propositions in the private client market through an omni-channels distribution, which includes the internal advisory force, bankers and a direct digital platform.
     Create reusable sales aids, tailored technical support (material and presentations) for distribution channels, including competitor insights and execution on high-value deals.
     Support marketing campaigns, the optimisation of the client journey, and the enhancement overall client experience initiatives.
     Manage data insights and develop appropriate data-driven strategies that enhance business performance, particularly in initiatives impacting distribution and clients.
     Utilise market insights and client feedback to develop concepts for new products or enhancements to existing offerings.
     Develop and deliver the self-direct sales/marketing strategy for the business.
     Strengthen relationships with various internal and external stakeholders who are key in co-developing products and propositions.
     Collaborate with other business units across the group to identify and act upon high-value leads.
     Prepare and present regular reports on product performance, trends, and areas for improvement to senior management and various internal forums.

    Qualifications, Experience and Skills

     A newly qualified or nearly qualified actuary with a bachelor’s degree in actuarial science, business management, finance or a related field.
     A minimum of 5 years of experience in financial services, with proven experience in technical marketing, marketing analytics/research, product development or a related role.
     Experience in life insurance is advantageous.
     Excellent conceptual and technical ability.
     Strong interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.
     A commitment to delivering an exceptional client experience.

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  • Business Development Specialist – Senior AME Rebuild Centers Engineering & Quality Leader

    We are looking for a talented Business Development Specialist to join our team specializing in Data Center Sales for our Power Generation Department in Johannesburg, South Africa.

    In this role, you will make an impact in the following ways :

    Collaborates with Marketing, AME Data Center Stakeholders, Global Account Data Center BDMs, Upstream Influencers, including the PGEN Business Leader and Sales force team to identify attractive market opportunities within both South Africa and our XBDR areas of responsibility.
    Gathers and analyses publicly available information and data from Marketing/Market research to support identification and prioritization of market and product node opportunities. May attend industry and customer activities to build understanding of the market.
    Prospects and identifies specific local and XBDR business opportunities and/or target accounts within the Data Center Segment. May collaborate with Cummins Upstream influencers to better identify specific prospective accounts and their potential needs.
    Completes assigned activities that support the analysis, measurement and tracking of business development opportunities.
    Conducts customer research on target accounts or customer support needs both commercially and technically. Learns their business terminology and identifies current challenges and emerging needs. Develops/Supports account plans for specific target accounts.
    Develops, manages and maintains business relationships with assigned potential accounts that allow identification of customers’ perceived needs and priorities. Helps customers identify the differential advantage of Cummins solutions. For specific target accounts, determines their business model and buying process. Interfaces with the customer at appropriate levels and frequency.
    Develops/Supports new business proposals. May negotiate and close new sales with assigned potential accounts.
    Communicates emerging customer needs and market trends to the Business.
    Develops new product/business forecasts through utilization of Cummins tools and processes (e.g., the Cummins Sales Process, Customer Relationship Management systems).
    Supports/implements initiatives to grow the business within the assigned market or geography.
    Supports the overall sales strategy through good communication and coordination across the sales organization.
    Mentors, motivates, and develops less experienced sales and account team staff.

    To be successful in this role you will need the following:

    Develop and build strong customer relationships, be an effective communicator, analyse data and market trends, including the articulation of the Cummins value add proposition.
    Deliver accurate and competitive responses to DCC engineering RFQ pricing requests, ensuring alignment with customer requirements and internal strategic costing objectives.
    Develop strong, data driven sales playbooks that enhance WIN probabilities by guiding teams on best practices, competitive positioning, and deal execution.
    Collaborate effectively with global stakeholders to strengthen relationships with DCC customers and ensure consistency in strategy, communication, and customer support.
    Apply strategic account planning and sales pipeline management to assess account health, forecast demand, and adjust sales activities to drive growth and meet objectives.

    Education/ Experience

    College, university, or equivalent degree in marketing and sales, technical diploma will be advantageous, or an acceptable combination of education and experience.
    Track record of sales and business development experience.
    Track record of Account planning and ownership.
    Track record of relevant work experience required.

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  • Workforce Optimisation Administrator (Gauteng) People Consultant II (Durban) Field Manager II (Port Elizabeth) Regional Manager II (Port Elizabeth) Field Sales Retail Striker: Red Bull (Pretoria)

    Job Summary

    To provide operational support and technical administration within the workforce automation platform. The Workforce Optimisation Administrator is responsible for ensuring the operational integrity and efficiency of the workforce automation system. This role supports the Workforce Optimisation Supervisor in maintaining system integrity and providing power user assistance to Business Units.

    Key responsibilities not limited to the following:

    System Data Maintenance

    Update and maintain organisational structures and resource pools within the workforce automation framework.

    Power User Support

    Act as a first-line support contact for Business Users, assisting with routine system navigation and troubleshooting.

    Quality Assurance

    Conduct self-audits and regular checks on data uploads to ensure a 95% accuracy rate in output.

    Documentation Support

    Assist the Supervisor in maintaining user manuals and Standard Operating Procedures (SOPs) for Business Unit maintenance tasks.
    Provide training and documentation to users to ensure proper application usage

    Requirements
    Minimum Qualifications

    National Diploma/NQF level 6 in Computer Science, Information Technology, Informatics, Information Systems or equivalent qualification

    Minimum Experience

    2 – 3 years of experience in workforce administration, data entry, or resource planning. Experience with workforce automation platforms or similar enterprise scheduling systems is highly advantageous.

    Knowledge, Skills & Abilities

    Basic understanding of workforce management (WFM) principles and resource planning.
    Proficiency in Microsoft Office / Google Workspace, particularly Excel / Sheets for analysis.
    Ability to troubleshoot routine system errors and user access issues.
    Basic systems administration knowledge
    Highly analytical with problem solving skills
    Client And Customer Service Skills
    Effective Teamwork, Collaboration and Self-Management 
    Expert Communication Skills (Verbal and Written)

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  • QA Specialist Packaging General Manager Central Region Regional Trade Marketing Manager – KZN Contract & Catalogue Controller Junior Sales Intelligence Analyst (X2)

    Safety, Food Safety and Sustainability

    Identify, interpret and ensure timely implementation of the latest SHE and food safety standards, ensuring availability, understanding and application by all relevant stakeholders across packaging and warehousing operations.
    Ensure safety training is planned, delivered and refreshed for all relevant stakeholders, and that all SHE-related incidents, near misses and unsafe conditions are accurately recorded, investigated and followed up.
    Ensure all packaging laboratories and quality work areas consistently meet safety, 5S, HACCP and hygiene standards.
    Ensure departmental compliance with company SHE standards and the OHS Act through ongoing training and fostering a zero-accident culture.
    Record and report all quality-related incidents accurately and promptly.
    Ensure continuous adherence to all health and safety requirements.

    Quality of the Process and Product

    Contribute actively to the implementation, governance and continuous improvement of quality management systems, procedures and controls within packaging and warehousing.
    Ensure packaging process capabilities, quality control points and specifications are clearly defined, understood and consistently applied to prevent deviations reaching the market.
    Provide technical quality decision support during deviations, trials, equipment changes and non-routine operations to safeguard product integrity.
    Ensure all activities align with relevant quality standards (e.g., ISO 9001, LSS, TPM).
    Conduct internal assessments of Quality Management Systems using ICC methodology.
    Collect and evaluate quality data from packaging analysis activities.
    Ensure governance and accuracy of quality control results.
    Manage quality measurement systems and tools.
    Analyze data to identify risks related to quality and food safety.
    Oversee the successful commissioning and integration of new quality control equipment on production lines. 

    TPM and Continuous Improvement

    Drive and participate in quality-focused TPM activities, ensuring quality losses, recurring defects and system weaknesses are structurally addressed through root cause analysis and sustainable corrective and preventive actions.
    Monitor and support adherence to TPM practices.
    Maintain workplace standards in line with AM and 5S requirements; actively participate in AM/5S teams.
    Ensure quality standards, control plans and work instructions are updated following improvements and that solutions are horizontally expanded where applicable.
    Support the execution of improvement initiatives across operations.
    Lead quality problem-solving and continuous improvement efforts.

    Process Management

    Structurally prevent quality issues across the packaging department by evaluating the efficiency, effectiveness and robustness of quality-related processes and initiating corrective and preventive actions.
    Manage internal and external complaints related to packaging quality, ensuring root cause analysis, corrective action definition, verification of effectiveness and proper closure.
    Ensure clear decision-making within defined authority limits and escalate risks appropriately where product safety or compliance may be impacted.
    Execute quality control strategies and manage all quality related processes within packaging.
    Provide support during quality issues and NPI projects.
    Develop and maintain quality control procedures and work instructions for packaging and logistics.
    Ensure timely and accurate execution of required analyses.
    Facilitate decision-making by providing technical expertise and ensuring compliance with internal and external requirements.

    Equipment & Material Management

    Ensure all quality measurement and analysis equipment is fit-for-purpose, reliably available and does not compromise packaging quality or process control.
    Define, monitor and govern quality control points (Q-points) linked to packaging equipment and materials.
    Support commissioning, validation and handover of new or modified packaging and measurement equipment from a quality perspective.
    Monitor and ensure analysis instruments in packaging environment are maintained in optimal working condition.
    Manage procurement activities for packaging laboratory equipment and supplies.
    Troubleshoot and resolve breakdowns of quality control equipment.

    Organization and People Management

    Adjust workforce planning (e.g., shifts, overtime, temporary labor) to meet operational demand.
    Develop, maintain and deliver packaging quality training materials and ensure effective coaching of operators, technicians and quality team members both in the classroom and on the shop floor.
    Build quality capability and ownership within operations to ensure consistent execution of quality tasks and sustainability of controls.
    Provide functional guidance, performance feedback and day-to-day prioritisation for packaging quality personnel within own scope.
    Provide regular performance feedback and coaching to direct reports.
    Lead the packaging quality team with a focus on engagement, collaboration, and cross-functional integration.
    Manage individual and team performance effectively.
    Attract, recruit, and retain high-performing talent.

    Management of Information and Reporting

    Collect, process, and report packaging laboratory data in alignment with operational requirements.
    Capture, analyse and interpret packaging quality performance data, ensuring timely reporting and initiation of corrective actions within defined authority levels.
    Interpret quality data to identify issues and implement corrective actions.
    Use quality data and trends to proactively identify risks, systemic weaknesses and improvement opportunities.
    Maintain and ensure reliability of reporting systems.

    Budget Planning

    Monitor monthly budget expenditures, report variances, and ensure timely follow-up actions.

    Planning & Execution

    Plan, coordinate and follow up on regular maintenance, verification and calibration of packaging quality measurement and control equipment.
    Support project and NPI execution through trials, testing, tastings and quality risk assessments, ensuring a First-Time-Right (FTR) approach.
    Balance resource utilisation within own area to support operational priorities and project execution.

    Supplier Management

    Maintain close cooperation with packaging material suppliers to ensure consistent quality performance and effective resolution of packaging quality issues.
    Execute and evaluate trials and testing of new or modified packaging materials in collaboration with suppliers and internal stakeholders.
    Support supplier investigations, corrective actions and continuous improvement activities linked to quality performance.
    Conduct trials and testing to evaluate and implement new materials and products.

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