Overview
As Digital Account Director, you’ll be a driving force within the Client Service team, managing the delivery of memorable and effective transcreated campaigns for our client. All the while building and maintain strong relationships with both our clients and internal agency stakeholders. You will consistently drive excellence and have an excellent eye for detail.
Responsibilities
The Digital Account Director will be responsible for:
Management of digital campaigns and internal and external stakeholder communication on a day-to-day basis.
Management of client expectations and service delivery by being a focal point for day-to-day interaction.
Project management of digital and performance marketing campaigns
Ensure the timely delivery of required assets.
Oversee the financial components of projects, ensuring that we are delivering within scope and flagging any areas of scope creep.
Specific Responsibilities:
Leadership & Teamwork
Involvement in strategy development and implementation for the growth of the agency
Source of leadership to Project Managers within the team
Identify and motivate new ways of working, both creatively and operationally
Become a role model for direct reports and more junior staff
Support team development
Conduct appraisals for direct reports
Contribute to and participates in personal development activities for direct reports (i.e. via coaching, workshop development etc.)
Actively look to maintain and build positive working relationships
Manage up – ensure your seniors are abreast of all activity on the account and empower them to support you through open lines of communication
Client services
Participate in client meetings, managing meeting protocols, agenda, etc.
Ensure status is consistently up-to-date and correct
Ensure that all meetings have thorough agendas, driving a productive outcome
Ensure that contact reports are delivered timeously with key deliverables and then drive out those deliverables to the agreed timings
Plan and participate in client (PMI) review meetings with team
Develop a consulting / advisory capability with client wherever possible
Have direct contact with the client (MEA based Publicis Agency) on a daily basis and foster a solid relationship
Be consistently responsive and accessible to your client (MEA based Publicis Agency) and team at all times
Have tough and honest conversations with your client (MEA based Publicis Agency) to enable your team to deliver excellence and to create trust
Have an excellent relationship with clients (MEA based Publicis Agency) where they can rely on you, you proactively update them, and you assist them in delivering their requirements on time by reminding them as required
Have the ability to manage all kinds of personalities and always strive to get the best out of each individual
Have an excellent knowledge understanding of the client (PMI), the agency, the strategy and the process in order to deliver efficiently and to the highest quality
Account Management, Project Management and Strategic Thinking and Planning
Produce timing plans for all jobs and campaigns in order to drive delivery
Know the status of each job in the system at all times
Work together with your full team across Creative (studio), Production, Development, etc. to deliver high quality work
Manage tight deadlines while adhering to processes
Seamlessly manage multiple stakeholders across multiple clients under the guidance of your business lead
Take full ownership of every job that comes through you – ensure that every job is measured against client requirements and on-brand
Write excellent briefs with full clarity on all requirements and inspire creative, productionand development to do a great work
Consider the impact of any given change briefed by client on other elements in a campaign or other jobs in the system – this might be a timing impact or it might require more work on other elements / jobs
Communicate with excellence, maturity and intent when writing or speaking
Have excellent self-management, with thorough to-do lists and personal organization which supports your ability to be efficient and effective in your job
Have an opinion and be solution-orientated
Experienced using digital work flow tools (e.g. Chase, WorkFront
Finance
Work with senior to finalise programme and budgets for client
Assume accountability for financial aspects of cost management on client programmes; aware of financial status of accounts at all times
Maintain an in-depth interest/knowledge of current affairs; look for links, opportunities to position company to client as appropriate
Assume accountability for financial aspects of cost management on client programmes
Aware of financial status of accounts at all times
Accurately review billing arrangements for clients
Identify early account problems and act / advise solutions, in conjunction with seniors
Support seniors to ensure smooth integration of new business and smooth running of existing accounts
Effectively manage own time and that of junior staff / resources
Understand what jobs are in scope and out-of-scope to ensure that costs are raised accurately and upfront as required
Ensure that your billings are completed by billing cut off each month
Ensure that client CEs are approved before any supplier POs are raised
Culture
Support company culture; actively seek new, smarter ways of doing things
Be seen as an ambassador for the company
Join in the agency culture to build strong relationships across the business
Excellence in Digital Delivery
Maintain the integrity of the creative strategy and work throughout the campaign
Ensure that the right people have approved all work before it is sent to client
Understand digital best practice, platforms and specs
Ensure that the right people have been included in client meetings to support the outcome of the meeting and that everyone is prepared and aligned
Keep abreast of what is happening in the market (broad communication trends and client competitor work) in order to add additional value to your client’s business
Be prepared to work long hours as and when is necessary in order to deliver according to the deadline and to support the broader team
Qualifications
Educated to a Degree level
Marketing qualification essential
2-5 years’ experience in Account/Project Management in Communication (and with experience in digital)
Managing the expectations of multiple stakeholders seamlessly to deliver according to brief, strategy and to the highest standard
You must have experience running jobs, projects and campaigns from start to finish with little senior support
Experience driving out the production of high-quality work is critical
Digital and Production experience is a necessity
Experience on Chase is essential
Experience on Workfront and Adobe Experience Cloud is a bonus
Financial & budget management experience is preferred
Knowledge of digital media is a necessity
Additional information
Personal Profile:
The successful new candidate must be passionate about the advertising and communications industry, highly motivated with excellent communication and problem-solving skills. The following attributes are also essential:
Highly organised and loves to “keep the trains running on time”
Detail orientated
Multi-tasker
Easily self-manage
A team player
Enjoy working under pressure
Working independently and collaboratively with key team members
Hungry to learn and grow and always willing to try something new
Thrive in an ever-changing environment
A passion for storytelling
A keen eye for detail and a drive for perfection
Deadline awareness and ability to handle all kinds of pressure
Taking initiative and ownership of your projects, never be a paper-pusher!
Pro-actively solving problems
An acute sense of responsibility and accountability
Cool, calm and optimistic
Enjoying the thrill of a challenge
Motivated by a desire to add value to your clients’ business
A sense of humour
Celebrate the small stuff
Apply via company website ( ) or
publicisgroupe.jibeapply.com
