Job Region: Tanzania

Job Advertisement: Program Officer (1 Position)
Latest job postings
Job Advertisement: Program Officer (1 Position)
Location: Zanzibar, Tanzania
Organization: Karibu Tanzania Organization (KTO)
Job Type: Full-time
Reports to: Head of Programs and Partner Collaboration

Latest job postings

Deadline for Applications: 5th August 2025
About Karibu Tanzania Organization (KTO):
Karibu Tanzania Organization (KTO) is a dynamic national-level non-governmental organization (NGO) dedicated to advancing education and community development across Tanzania. As an umbrella organization, KTO represents all 55 Folk Development Colleges (FDCs), promoting Folk and Adult Education, Community Development, and Vocational Training.
Established in the 1990s through collaboration between Tanzanian FDCs and Swedish Folk High Schools, KTO is grounded in a commitment to global solidarity. Our work connects FDC principals, staff, participants, and local communities forming a strong nationwide network that fosters education, skills development, and social transformation.
KTO collaborates closely with the Ministry of Education, Science, and Technology (MoEST), other government ministries, and both national and international partners. As part of our strategic expansion, we are extending our impact to Zanzibar, addressing high dropout rates and the lack of accessible vocational education for young people. By piloting the FDC model in Zanzibar, KTO aims to deliver vocational training and education tailored to community needs.

 
Position Overview:
The Program Officer will support the planning, implementation, coordination and monitoring of KTO programs. The officer will coordinate activities with FDCs and key stakeholders, gather data for reporting, and provide logistical and administrative support. This position provides practical experience in managing projects, engaging with stakeholders, and supporting community development initiatives, directly contributing to KTO’s mission of advancing education, empowerment, and positive social change.
Key Responsibilities:

Program Support and Coordination

Assist in planning, coordinating, implementing, and monitoring KTO projects to align with organizational goals.
Coordinate meetings, workshops, and training sessions with project stakeholders.
Liaise with Folk Development Colleges (FDCs) and partner organizations.

Monitoring & Reporting

Collect and document project data, outcomes, and challenges.
Assist in preparing reports, presentations, and donor updates.
Track program indicators and support timely reporting.

Administrative & Logistical Support

Organize logistics and prepare materials for program-related events.
Maintain accurate records of program activities, participant data, and correspondence.

Visibility & Communication

Support KTO’s communication and visibility efforts, especially through social media.
Contribute to the development of articles, newsletters, and success stories.

Other Duties

Support the KTO team with tasks that enhance program implementation and organizational learning.

Requirements:

Must be a resident of Zanzibar.
Minimum of a diploma in Adult and Continuing Education, or a bachelor’s degree in Education, Community Development, Gender, International Relations, International Development, Political Science, or a related field.
Have at least two years of working experience on the related field.
Strong passion for folk and adult education, FDCs, and community development.
Eagerness to learn and contribute meaningfully to program implementation.
Strong verbal and written communication skills in both English and Swahili.
Good organizational skills, with the ability to manage multiple tasks independently and collaboratively.
Basic computer skills (Microsoft Word, Excel, PowerPoint) and familiarity with digital communication tools.
Flexibility and willingness to travel and engage in community-based fieldwork.

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Manages and resolves claims related to terminal operations, including damages, losses, and discrepancies in shipments. This role involves investigating claims, coordinating with internal teams and external partners, and ensuring that claims are processed efficiently and in accordance with company policies and industry regulations.
Key Performance Areas:
Claims Handling, Port Operation

Responsible for handling all received claims for and against the company
Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether the company is responsible and recommend reasonable payments.
Develop and drive claim strategy to ensure claims are paid on time by designing and ensuring the implementation of Claims Online Approval System, conducting claim analysis and providing weekly report to the CFO
Attending investigation meeting with DP World investigation team in concentrated on finding the root cause of the incident so you can prevent the event from happening again.
Monitoring auctions of overstayed goods carried out by TRA, ensure the collection DP World dues, evaluate the monthly report for overstayed goods handed over to TRA, Auctioned goods and cash collected.
Liaise with CWH for collection of monthly account of sale and verify the records against auction.
Provide analysis on claim trends and work with business leaders to reduce future exposure.
Provide weekly updates on all pending claims for and against the company.
Advise on all protest letters from customers.

Qualifications Required:

Bachelor’s degree in insurance or risk management or other related field preferred.

Experience and Skills Required:

Minimum of 3 years of experience in Claims Management in Shipping, Port or Logistics.
Proficiency Microsoft Office
Advance knowledge of MS Excel and accounting software (Oracle)
Communication skills: Excellent communication skills, both written and oral, with the ability to communicate effectively with all levels of internal and external stakeholders.
Time-management skills
Organizational skills and Attention to details
Abilities to work under pressure and with minimum supervision

About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW TO CHANGE WHAT’S POSSIBLE FOR EVERYONE.
EEO Statement
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.
Employment opportunities
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
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Job Purpose Statement
The Senior Relationship Manager is responsible for managing a portfolio of corporate customers, serving as their primary point of contact and financial advisor, while also prospecting and acquiring new corporate customers to grow the Bank’s revenue and share of wallet in line with the Bank’s strategy.
Summary of Responsibilities
The role involves applying expertise in Corporate Relationship Management to:

Develop and implement account plans for the assigned portfolio target market.
Structure and sell solutions that address customers’ needs.
Focus on customer acquisition, satisfaction, growth, and retention.
Manage staff assigned for guidance and daily supervision.
Assist the Head of Corporate Banking with assigned tasks and responsibilities as needed.
Collaborate with key bank stakeholders to ensure fulfillment of all deliverables.
Actively engage Client Service Managers and other support functions to achieve customer excellence.

Key Accountabilities (Duties and Responsibilities)
Departmental Objectives (Financials) (Weighting: [Not specified])
Responsible for achieving the portfolio’s annual financial targets for both Profit & Loss (P&L) and Balance Sheet, including:

Balance Sheet Growth and Profitability (PBT):

Develop a clear and effective portfolio growth strategy translated into performance scorecards that deliver revenue, profitability, and market share objectives.
Contain Portfolio at Risk (PAR) within set limits.
Maintain Non-Performing Loans (NPL) below 5%.
Aggressively manage PAR within the first 30 days to minimize conversion to NPL status.

Risk & Controls (Weighting: [Not specified])
Responsible for adhering to approved policies and procedures and providing feedback to ensure competitiveness, including:

Closing audit issues within the quarter of identification or agreed time frames, whichever is shorter.
Achieving nil repeat audit findings.
Ensuring 100% adherence to Service Level Agreements (SLAs).
Maintaining 100% adherence to agreed turnaround times.

Customer Experience (Weighting: [Not specified])
Driving customer satisfaction by:

Developing and growing relationships with existing and potential customers.
Identifying opportunities for business development and guiding product development.
Maintaining accurate, real-time CRM data.
Achieving high customer satisfaction metrics:

Net Promoter Score.
Customer Satisfaction Index (CSI)/Relationship Satisfaction Index (RSI).

People & Culture (Weighting: [Not specified])
Delivering performance objectives and managing personal learning and development, including:

Maintaining a personal development plan.
Achieving high competency scores.
Participating in coaching and training opportunities.

Job Dimensions
Reporting Relationships:

Direct Reports: N/A
Indirect Reports: Relationship Managers or Account Relationship Officers may be assigned for supervision from time to time.

Stakeholder Management:
Key stakeholders include:

Internal: All bank departments.
External: Corporate Banking customers, financial institutions, industry players, national and county governments, regulators, etc.

Decision Making Authority/Mandates/Constraints:
The position holder is empowered to make decisions related to:

Pricing structures and negotiation parameters.
Recommending product offerings for the portfolio.
Serving as an escalation point to sustain value-added customer relationships.

Work Cycle and Impact:
The jobholder operates on an annual cycle.
Ideal Job Specifications
Academic:

Bachelor’s degree from a recognized accredited university.

Professional:

Minimum of 5 years’ experience in Corporate Banking and Relationship Management in a banking or financial institution environment.

Desired Work Experience:

Proven track record of consistently achieving portfolio financial growth.
Experience in banking products, operations, and customer experience is highly desirable.
Knowledge of the local banking industry, products, services, and regulations.
Strong understanding of general Commercial Banking regulations and practices.

Ideal Job Competencies
Technical Competencies:

Banking: Broad operational knowledge of banking (breadth and depth), with certifications in multiple banking areas. Serves as a reference and mentor for customers, colleagues, and partners.
Leadership: Exercises self-leadership, delivering work to professional standards within time frames. Reliable, collaborative, and able to synthesize information to present compelling positions. Adheres to company values and objectives with high moral intelligence. Supervises assigned team members appropriately.
Customer Management: Creates value-adding solutions from product offerings, socializes solutions with stakeholders, closes sales, and monitors value realization for clients and the bank.

Behavioral Competencies:

Emotional Intelligence: Understands own strengths and limits, manages emotions effectively, and controls disruptive impulses.
Social and Cross-Cultural Awareness: Interacts respectfully in diverse social and cultural environments, aligning with organizational values.
Agile: Adapts plans, methods, or goals based on new information and seizes opportunities.

Sign-Off
This job description is signed off with reference to the organization’s core values and aligned competencies.
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Job Description: Internal Auditor
Job Overview
Job Title: Internal Auditor
Organization: DCB Commercial Bank Plc
Reference Number: DCB/IA/IA-07/2025
Application Deadline: August 13, 2025
Submission: Email applications to undefined (Hard copy applications not accepted)
About DCB Commercial Bank Plc
DCB Commercial Bank Plc is a fully-fledged retail and commercial bank in Tanzania, providing banking services to individuals, microfinance, small to medium-sized businesses (MSMEs), and large corporate clients. The bank operates a wide network with over 9 branches, 700+ DCB Wakala Agents, and 280+ Umoja switch ATMs, serving over 3 million customers across the country.
Job Purpose Statement
The Internal Auditor is responsible for identifying risks associated with business objectives and evaluating controls to mitigate those risks, enhancing the effectiveness of risk management, control, and governance processes.
Key Responsibilities
The Internal Auditor will:

Participate in opening meetings with clients to explain the scope and objectives of audit engagements and provide an overview of all steps in the audit process.
Develop a thorough understanding of business processes in scope for assigned audits, documenting processes in flowcharts and/or process narratives, and identifying inherent risks and controls.
Assist the ICT auditor in identifying risks and data analytics requirements for engagements.
Perform audit tests and prepare working papers in accordance with professional Institute of Internal Auditors (IIA) standards and internal audit methodology.
Propose practical, value-added recommendations to address control weaknesses and/or process inefficiencies.
Assist in preparing concise and informative audit reports to effectively communicate findings and recommendations to branch/department and senior management.
Ensure timely review of audit reports.
Perform consulting services for management through participation in projects designed to introduce new or changing processes, products, or facilities, providing value to mitigate both project and end-state risks.

Background Qualifications and Experience
Academic:

Bachelor’s degree or equivalent in Business with Information Technology, Computer Data Science, Computer Engineering, or a related field.

Professional:

0-2 years of experience in internal audit.
Possession of professional qualifications such as CPA, ACCA, CIA, or CISA is an added advantage.
Experience in Data Analytics and use of Teammate Audit Software is an added advantage.

Key Competencies:

Excellent communication skills.
Ability to assess and evaluate risk and implement solutions.

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Head; Enterprise Applications

Location
Tanzania Head Office

Department
DEPARTMENT OF ICT

Number of openings
1

Job Purpose

Latest job postings
Responsible for designing, managing, and optimizing application architecture across the bank’s systems landscape. This includes ensuring alignment with business goals, integration with core banking and
channel systems, and adherence to architecture standards, regulatory requirements, and security best practices.
The architect serves as a bridge between business requirements and technical execution, ensuring a cohesive and future-ready application landscape.

Principle Responsibilities

Architecture Design
• Develop and maintain application architecture standards, guidelines, and roadmaps.
• Design scalable, secure, and high-performance application solutions aligned with business needs.
• Ensure applications are well-integrated with other enterprise systems
• Facilitate data-driven architecture and integrated DevOps practices.
Technology Leadership
• Evaluate new technologies, tools, and platforms for application development.
• Lead application modernization initiatives, including cloud migration, containerization, and microservices adoption.
– Collaborate with Enterprise Architects to ensure application strategies are in line with overall IT strategy.
Project Involvement
• Provide architectural oversight during the application development lifecycle.
• Review and approve application designs and technical specifications.
• Ensure technical debt is managed and architecture decisions are documented.
Governance & Compliance
• Enforce compliance with architecture principles, security standards, and regulatory requirements.
• Conduct periodic reviews of applications for performance, scalability, and adherence to standards.
Cost Optimization
• Ensure application designs and technology selections contribute to reducing operational expenses
(OPEX), including software license costs and annual maintenance fees associated with systems used by the bank.
Collaboration
• Work closely with business analysts, developers, infrastructure teams, and vendors to deliver holistic solutions.
Employment opportunities
• Serve as a key advisor for application-related matters in strategic projects.

Qualifications Required

Minimum Bachelor’s degree in Computer Science, Information Technology or related academic certificate from a recognized university.
Minimum of 5 years of experience in enterprise application development and architecture, with at least 3 years in the banking or financial services sector.
Strong analytic skills for Applications landscape in Corporate environment.
Hands-on experience in banking systems (core banking, digital channels), integration platforms (ESB/API Gateway), and cloud-native application design.
Exposure in Technical interaction with vendors, contractors, and other stakeholders
Knowledge of DevOps practices and CI/CD tools is an added advantage.
TOGAF or similar architecture certification is a plus.

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.
It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.
Talent sourcing solutions
Only Shortlisted Candidates will be Contacted.

Deadline
2025-08-14

Employment Terms
PERMANENT

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With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
 
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
JOB PURPOSE
To provide technical leadership on all Health and Nutrition interventions for WV Tanzania to ensure the realization of World Vision Tanzania Country Program. The incumbent will lead the design of all H&N program, provide technical support in its implementation for the NO, build capacity of the team and partners, continuous learning and lead external engagement within the H&N field. S/he will actively work with the resource mobilization team to develop innovative proposals and positioning strategies with donor for the sector. S/he will lead external engagement to donors and government and maintain an externally orientated situational awareness of public health priorities to ensure that WVT is prepared for appropriate sectoral responses. S/he will support the roll out of H&N in new grants and APs and manage the H&N Technical Program in all clusters. S/he will conduct capacity building and technical backstopping and monitoring of health and nutrition interventions.
 
MAJOR RESPONSIBILITIES
Activity
Technical Leadership for program quality and program management (25%)
Program Design, Monitoring, Evaluation, Research and Learning

Contribute to overall WVT strategy; ensure health priorities are adequately and accurately reflected in national strategy
Develop H&N technical program, ensuring alignment with WVT strategy and regional and global health priorities and cross-sectoral considerations
Develop systems and processes to support WVT health programs have consistent approaches
Ensure ongoing improvements to health TP design to ensure it remains relevant to context, incorporates innovation, by receiving and analysing field-level information
Develop and/or contextualize models, methodologies and tools for health programming implementation
Identify and implement opportunities for research to enhance learning and build the evidence base/generate evidence, ideally with academic partners.
Spearhead research, documentation and reflection exercises for learning in collaboration with other sector specialists.
Collect, document and disseminate field best practices, case studies and success stories
Develop conference abstracts and/or publications based on learnings and best practice

Quality Assurance

Review H&N reports, H&N TPs and AP plans for quality.
Regular monitoring, supervision and evaluation of health programs to ensure quality implementation. Includes technical backstopping, reflection, lessons learned events, etc., to ensure programming on track
Ensure AP designs are aligned to TP,
Ensure implementation meets minimum standards
Participate with DME team in designing, redesigning and elaborating logframes for H&N programming.
Ensure standardization of H&N indicators and project models across projects

 
End Results

WVT health technical program is aligned with regional and global HN strategies, and represent the best possible address of Tanzania contexts.
Learning from WVT H&N programs is maximised, synthesized and disseminated to relevant internal and external audiences
Results of WVT programming can stand up to external scrutiny and make a meaningful contribution to enhancing our reputation with donors and supporters and attracting additional resources
Quality assurance of H&N programming in NO ensures that models and projects are implemented with fidelity
Field staff involved in H&N programming are supported to understand H&N technical program and minimum standards, and provided with practical guidance to achieve high standards of programming

Activity
Support to H&N Staff and Partners (25%)
Capacity Building, Coaching and Mentorship

Assessment of NO H&N staff capacities/ competencies
Prepare Manuals and guidelines for staff and community training in Health, and Nutrition programs
Facilitate capacity building of staff on health technical modules, public health topics, through trainings, workshops and technical backstopping
Conduct trainings at ToF/TOT level in select HHN project models
Assist in capacity building of local government, CBOs,CPGs, Church/FBOs, CCCs and other community groups

Team Performance Management

Provide leadership, support and technical guidance to field staff in implementation of health programming
Technically supervise H&N Grant Managers and AP Health technical staff
Conduct field visits to provide on site support
Participate in recruitment and hiring of H&N technical staff, together with P&C
Supervise H&N technical team staff

Talent sourcing solutions
End Results

NO Capacity in the Health sector is improved in an incremental and progressive manner to meet internal standards and external expectations
H&N staff are managed effectively to produce high quality programming
H&N staff are managed ethically according to WVI standards

 
Activity
Resource Mobilization and Proposal Development (25%)

Preposition WVT for grants in H&N technical sector, working with national GAM team
Mapping of donors in H&N; understand donor expectations, technical priorities and key strategic approaches
Track multilateral, bilateral and local funding programs to access resources
Prepare concept papers and proposals for grant acquisition
Prepare detailed health or sub-sector capacity statements for WVT
Ensure that all aspects of the project development, funding applications and proposals are accurate and professionally prepared

End Results

There are increased relevant grant opportunities identified for WVT and are in the grant pipeline
Proposals submitted are technically sound

 
Activity
External Engagement (25%)
 
Advocacy

Incorporate local-to-national H&N advocacy and campaigning in H&N Technical Program and programming, with assistance of advocacy team
Accompany advocacy and SLT members to meetings with health departments
Provide technical input into policy briefings/ensure quality of advocacy product content
Understand and include advocacy staff in health TP
Obtain evidence from health programs and data from CVA to inform policy at sub-national and national level and to be used in government relations

 
Networking and Partnership

Represent WVT at external workshops, technical forums, etc, engaging with MoH and other relevant ministries, donors and other health partners.
Ensure WVT is recognized as a prominent actor at all levels;
Networking with MoH, contribute to Tanzania government strategy or national plans and strategies
Develop strategic partnerships with private sector with more intentional engagements with private sector/corporates
Compile updated fact sheets on health programming to support the partnering and external engagement teams.

End Results
WVT has a recognized and increasing profile with donors, Government and other partners
Core Values and Stewardship

Provide spiritual support to staff of the Division and reinforce the core values to enable understanding of the WV operations and culture.
Manage the WVT material and financial resources to ensure Stewardship and accountability in Program Quality and Strategy Division.

 
KNOWLEDGE/QUALIFICATIONS
 
Required Professional Experience
Minimum Qualification required:

A deep knowledge of the health and nutrition issues that affect the country, with significant H&N experience
Knowledge and skills in health data management/monitoring & evaluation
Excellent interpersonal, organizational, time management, demonstrated leadership and good management ability

 
Required Education, training, license, registration, and certification
Online courses
Master Degree in Public Health, Nutrition or related field, with at least 7 years practical experience in public health programming with a reputable organization.
 
Preferred Knowledge and Qualifications

7+ years’ experience in public health programs
Proven experience in managing community health and nutrition projects
Experience leading and managing a professional technical team

 
KEY WORKING RELATIONSHIPS
 
Contact (within WV or outside WV)
PQS Director
Reason for contact
Direct Supervision
Frequency of contact
Daily
 
Contact (within WV or outside WV)
GAM Team, including GAM Manager and Compliance and Partnerships manager
Reason for contact
New Business Development and Resource Mobilization
Frequency of contact
Daily
 
Contact (within WV or outside WV)
Grants Management Team including Grants Operations Senior manager and Grant Mangers
Reason for contact
Ongoing technical support to existing grants
Frequency of contact
Weekly
 
Contact (within WV or outside WV)
Cluster H&N Teams including cluster managers and H&N staff
Reason for contact
Ongoing management and support to H&N TP
Frequency of contact
Weekly
 
Contact (within WV or outside WV)
H&N Technical team staff
Reason for contact
Technical supervision and line management
Frequency of contact
Daily
 
Contact (within WV or outside WV)
GoT staff from MoH and TAMISEMI
Reason for contact
Integration of WVT work into GoT programs
Frequency of contact
Weekly
 
Contact (within WV or outside WV)
NGO Partners, Research & Academic Institutions
Reason for contact
Collaboration on joint projects and program development, research and learning
Frequency of contact
As required
 
Contact (within WV or outside WV)
Donors and Supporters
Reason for contact
Resource Mobilization
Frequency of contact
As required
 
DECISION MAKING
The H&N Technical Technical Lead makes decisions on all technical issues related to the sector.
The H&N Technical Team Leader makes decisions in consultation with direct supervisor, GAM team and H&N technical staff
 
CORE COMPETENCIES
☒ Be Safe and Resilient
☒ Deliver Results
☐ Build Relationships
☒ Be Accountable
☐ Learn and Develop
☒ Improve and innovate
☒ Partner and Collaborate
☐ Embrace Change
 
Disclaimer: World Vision does not, and will never solicit money for any part of its recruitment processes including short-listing, interviews, background, and/or medical check-ups. Please be cautious, and if you have any questions and/or would like to report what you believe to be a fraudulent World Vision recruitment person(s) or agency, please email us through www.worldvisionincidentreport.ethicspoint.com  or undefined.
Talent sourcing solutions
 
Applicant Types Accepted:
Local Applicants Only
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Summary of Responsibilities
The Relationship Manager – SME is responsible for developing, expanding, and managing a portfolio of Small and Medium Enterprises (SME) clients to achieve set budgets aligned with the bank’s objectives. Key responsibilities include:
Applying expertise in SME Relationship Management to:

Improve and update customer and prospect databases.
Conduct needs analysis for new and existing customers to ensure product opportunities align with their needs and priorities.
Explore SMEs’ short- and long-term financial goals and aspirations, staying updated on changes in their financial needs and positions.
Proactively manage the portfolio to maximize revenue (fees, margins, and sales), minimize costs and risks, and strengthen customer relationships with the bank.
Ensure SME customers are well-informed about lending application processes, credit maintenance, and account conduct expectations.

Collaborating with key bank stakeholders to fulfill all deliverables.
Actively engaging Client Service Managers and support functions to achieve customer excellence.

Key Accountabilities (Duties and Responsibilities)
Financial (Weighting: [Not specified])
Responsible for achieving the portfolio’s annual financial targets for Balance Sheet and Profitability, including:

Balance Sheet Growth:

Growth of deposits (CASA and Fixed Deposits).
Growth of SME loans.
Growth of funded New to Bank accounts.

Profitability (PBT):

Develop, maintain, and expand relationships with SME clients to build a quality asset book.
Ensure compliance with credit and regulatory guidelines.
Maintain SME clients’ Non-Performing Loans (NPL) below regulatory thresholds.
Contain Portfolio at Risk (PAR) within the bank’s set limit.
Sell and cross-sell bank digital products, bancassurance, IPF, Forex, and Trade Finance products.

Internal Business Processes (Weighting: [Not specified])
Responsible for adhering to approved policies and procedures and providing feedback to ensure competitiveness, including:

Closing audit issues within the quarter of identification or agreed time frames, whichever is shorter.
Achieving nil repeat audit findings.
Ensuring 100% adherence to Service Level Agreements (SLAs).
Maintaining 100% adherence to agreed turnaround times.

Customer (Weighting: [Not specified])
Driving customer satisfaction by:

Developing and growing relationships with existing and potential customers.
Identifying business development opportunities and guiding product development.
Maintaining accurate, real-time CRM data.
Achieving high customer satisfaction metrics:

Net Promoter Score.
Customer Satisfaction Index (CSI)/Relationship Satisfaction Index (RSI).

Learning and Growth (Weighting: [Not specified])
Delivering performance objectives and managing personal learning and development, including:

Maintaining a personal development plan.
Achieving high competency scores.
Participating in coaching and training opportunities.

Job Dimensions
Reporting Relationships:

Direct Reports: N/A
Indirect Reports: N/A

Stakeholder Management:
Key stakeholders include:

Internal: All bank departments.
External: Retail and Corporate Banking customers, financial institutions, industry players, national and county governments, regulators, etc.

Decision Making Authority/Mandates/Constraints:
The position holder is empowered to make decisions related to:

Pricing structures and negotiation parameters.
Recommending product offerings for the portfolio.
Serving as an escalation point to sustain value-added customer relationships.

Work Cycle and Impact:
The jobholder operates on an annual cycle.
Employment opportunities
Ideal Job Specifications
Academic:

Bachelor’s degree from a recognized accredited university.

Professional:

Minimum of 5 years’ experience in Retail and SME Banking, with Relationship Management experience in a banking or financial institution environment.

Desired Work Experience:

Employment opportunities

Proven track record of consistently achieving portfolio financial growth.
Experience in banking products, operations, and customer experience is highly desirable.
Knowledge of the local banking industry, products, services, and regulations.
Strong understanding of general Commercial Banking regulations and practices.

Ideal Job Competencies
Technical Competencies:

Banking: Broad operational knowledge of banking (breadth and depth), with certifications in multiple banking areas. Serves as a reference and mentor for customers, colleagues, and partners.
Leadership: Exercises self-leadership, delivering work to professional standards within time frames. Reliable, collaborative, and able to synthesize information to present compelling positions. Adheres to company values and objectives with high moral intelligence.
Customer Management: Creates value-adding solutions from product offerings, socializes solutions with stakeholders, closes sales, and monitors value realization for clients and the bank.

Latest job postings
Behavioral Competencies:

Emotional Intelligence: Understands own strengths and limits, manages emotions effectively, and controls disruptive impulses.
Social and Cross-Cultural Awareness: Interacts respectfully in diverse social and cultural environments, aligning with organizational values.
Agile: Adapts plans, methods, or goals based on new information and seizes opportunities.

Sign-Off
This job description is signed off with reference to the organization’s core values and aligned competencies.
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Tanzania Head Office

Department
DEPARTMENT OF ICT

Number of openings
3

Job Purpose

Latest job postings
To provide effective leadership and technical oversight to a team of ICT Specialists and Systems Administrators responsible for the administration, monitoring, integration, and support of Self-Service and Digital Channels systems. This role ensures the successful implementation of new solutions and enhancements, while delivering reliable second-level, day-to-day support for all customer-facing channels and self-service platforms to guarantee seamless service delivery, system stability, and superior customer experience.

Principle Responsibilities

Supervise and provide technical support, including continuous monitoring of all Digital Channels systems to ensure optimal performance and reliability.
Oversee 24-hour on-call support and manage day-to-day operational support activities for these systems to guarantee seamless service delivery.
Participating and supervising in Third party and other integration projects in Digital Channels and ESB platform.
Document and analyze technical specifications for changes and projects.
Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy.
Supervise and execute System integration testing and subsequent implementation of system upgrades, hotfixes, patch releases.
Provide end-user support; investigate, troubleshoot, document, and resolve hardware and software issues.
Configure hardware, Digital Systems, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Supervise daily system monitoring by verifying the integrity and availability of all hardware, server resources, systems, and critical processes; review system and application logs, and ensure successful completion of scheduled tasks such as backups.
Perform regular file archival and purge as necessary.
Repair and recover from hardware or software failures; coordinate and communicate with impacted users.

Qualifications Required

Bachelor Degree in Computer Science or related fields.
Minimum of 5-year experience at ICT Senior / Supervisor role in a bank of similar size and scale with 3 years of experience in supporting Self-Service Digital Channels in organizations of similar size and scale.
Technical knowledge of Digital Channels solutions and other self-service.
People Management & Leadership knowledge.
Knowledge on Oracle database management
Operating System: Working knowledge of MS Windows and UNIX (HP-UX, Linux) Operating Systems.
Good understanding of network technologies.
Basic knowledge of ESB, Service Oriented Architecture and Open to Technical knowledge of Digital systems solutions.

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.
It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.
Talent sourcing solutions
Only Shortlisted Candidates will be Contacted.

Deadline
2025-08-14

Employment Terms
PERMANENT

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Summary of Responsibilities
The Relationship Manager – SME is tasked with developing, expanding, and managing a portfolio of Small and Medium Enterprises (SME) clients to meet set budgets aligned with the bank’s overall objectives. Key responsibilities include:

Leveraging experience in SME Relationship Management to:

Improve and update customer and prospect databases.
Conduct needs analysis for new and existing customers to ensure product opportunities meet their needs and priorities.
Explore SMEs’ short- and long-term financial goals and aspirations, staying updated on changes in their financial needs and positions.
Proactively manage the portfolio to maximize revenue (fees, margins, and sales), minimize costs and risks, and strengthen customer relationships with the bank.
Ensure SME customers are well-informed about lending application processes, credit maintenance, and account conduct expectations.

Collaborating with key bank stakeholders to fulfill all deliverables.
Actively engaging Client Service Managers and support functions to achieve customer excellence.

Key Accountabilities (Duties and Responsibilities)
Financial (Weighting: [Not specified])
Responsible for achieving the portfolio’s annual financial targets for Balance Sheet and Profitability, including:

Balance Sheet Growth:

Growth of deposits (CASA and Fixed Deposits).
Growth of SME loans.
Growth of funded New to Bank accounts.

Profitability (PBT):

Develop, maintain, and expand relationships with SME clients to build a quality asset book.
Ensure compliance with credit and regulatory guidelines.
Keep SME clients’ Non-Performing Loans (NPL) below regulatory thresholds.
Maintain Portfolio at Risk (PAR) within the bank’s set limit.
Sell and cross-sell bank digital products, bancassurance, IPF, Forex, and Trade Finance products.

Internal Business Processes (Weighting: [Not specified])
Responsible for adhering to approved policies and procedures and providing feedback to ensure competitiveness, including:

Closing audit issues within the quarter of identification or agreed time frames, whichever is shorter.
Achieving nil repeat audit findings.
Ensuring 100% adherence to Service Level Agreements (SLAs).
Maintaining 100% adherence to agreed turnaround times.

Customer (Weighting: [Not specified])
Driving customer satisfaction by:

Developing and growing relationships with existing and potential customers.
Identifying business development opportunities and guiding product development.
Maintaining accurate, real-time CRM data.
Achieving high customer satisfaction metrics:

Net Promoter Score.
Customer Satisfaction Index (CSI)/Relationship Satisfaction Index (RSI).

Learning and Growth (Weighting: [Not specified])
Delivering performance objectives and managing personal learning and development, including:

Maintaining a personal development plan.
Achieving high competency scores.
Participating in coaching and training opportunities.

Job Dimensions
Reporting Relationships:

Direct Reports: N/A
Indirect Reports: N/A

Stakeholder Management:
Key stakeholders include:

Internal: All bank departments.
External: Retail and Corporate Banking customers, financial institutions, industry players, national and county governments, regulators, etc.

Decision Making Authority/Mandates/Constraints:
The position holder is empowered to make decisions related to:

Pricing structures and negotiation parameters.
Recommending product offerings for the portfolio.
Serving as an escalation point to sustain value-added customer relationships.

Work Cycle and Impact:
The jobholder operates on an annual cycle.
Employment opportunities
Ideal Job Specifications
Academic:

Bachelor’s degree from a recognized accredited university.

Professional:

Minimum of 5 years’ experience in Retail and SME Banking, with Relationship Management experience in a banking or financial institution environment.

Desired Work Experience:

Proven track record of consistently achieving portfolio financial growth.
Experience in banking products, operations, and customer experience is highly desirable.
Knowledge of the local banking industry, products, services, and regulations.
Strong understanding of general Commercial Banking regulations and practices.

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Ideal Job Competencies
Technical Competencies:

Banking: Broad operational knowledge of banking (breadth and depth), with certifications in multiple banking areas. Serves as a reference and mentor for customers, colleagues, and partners.
Leadership: Exercises self-leadership, delivering work to professional standards within time frames. Reliable, collaborative, and able to synthesize information to present compelling positions. Adheres to company values and objectives with high moral intelligence.
Customer Management: Creates value-adding solutions from product offerings, socializes solutions with stakeholders, closes sales, and monitors value realization for clients and the bank.

Employment opportunities
Behavioral Competencies:

Emotional Intelligence: Understands own strengths and limits, manages emotions effectively, and controls disruptive impulses.
Social and Cross-Cultural Awareness: Interacts respectfully in diverse social and cultural environments, aligning with organizational values.
Agile: Adapts plans, methods, or goals based on new information and seizes opportunities.

Sign-Off
This job description is signed off with reference to the organization’s core values and aligned competencies.
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At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose: 
Responsible for M-Pesa core end to end operational support and manage its associated digital channels. This role involves monitoring app performance, resolving user issues, coordinating with development teams, and ensuring a seamless mobile money experience for end users.
Key accountabilities and decision ownership 
•Perform System Management (M-Pesa Core)
•Monitor the performance and availability of the M-Pesa mobile app on Android and iOS platforms.
•Respond to and resolve user-reported issues, crashes, and bugs in a timely manner.
•Track app analytics and crash reports using tools like Firebase or similar tools
•Perform the systems incident, problem & change process with internal and external (MPA) stakeholders.
•Perform and maintain the system security.
•Business Continuity Management
•Mini App Development, Implementation & Support
•Support all projects under M-Pesa (MPA & local)
•M-Pesa Product support

Who you are

Core competencies, knowledge and experience
•Operating system Unix, Linux (RHEL, SUSE) and Windows
•Relational Database Management Systems (Oracle, GaussDB, MYSQL)
•Mobile security best practices
•Excellent communication skills
•Familiarity with Android and iOS platforms, mobile app architecture, and APIs.
Must have technical/professional qualifications: 
•Bachelor’s degree in computer science or its equivalent.
•Build and maintain relationship with key stakeholders.
•Understanding of mobile money platforms, especially M-Pesa, is highly desirable.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
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What’s in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

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