Job Region: Tanzania

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
Manage overall performance of the service center in terms of set sales, services and operational targets.
 
Job Description​
Key Accountabilities
Accountability:  Business management- 20%

Allocate duties to team members in order to achieve operational targets including prioritization and work schedules.
Benchmark productivity of the department against industry standards and create measures to improve productivity.
Review performance against balanced scorecard components as prescribed by the Executive, discuss gaps and agree action plans to close gaps.
Contribute to the development of business unit strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.

Accountability:  People management- 30%

Manage a team of staff to ensure effective daily operations Manage a team of people to ensure effective daily operations.
Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members
Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year, Establish and maintain a succession plan for the team
Manage a team to ensure effective daily operations
Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members
Determine and analyze development needs for the team and ensure that identified training requirements are budgeted for and executed
Establish and maintain a succession plan for the team
Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources
Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year
Review and update the department’s organization structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member
Motivate to and obtain approval for any additional headcount for the team
Approve leave requests for team members and create leave plans to ensure adequate coverage
Monitor overtime and ensure that it is kept to a minimum. Report excessive overtime to the Cluster Head and create plans to address the issues
When required, initiate disciplinary processes for team members calling on support from Human Resources when required

 
Accountability:  Controls-15%

Manage the implementation of all processes and procedures as stipulates in all branch operation manuals
Ensure all reports and returns are prepared and submitted on time as required
Ensure that business continuity plan is up to date and staff are fully aware of it and  the responsibilities attached thereon·
Build awareness, keep up to date and comply with Kyc and Aml regulations,  comply and keep up to date with all policies and procedures·
Adhere the procedure for protecting ones id and password·
Manage and ensure prompt execution of audit queries/requests
Ensure Branch cash balances daily
Ensure adherence to safety and security
Ensure daily cash position is reported as required
Ensure that strong room keys are properly managed as per policy
Ensure that hand-overs of keys are properly done
Report  excess as soon as it arises and arrange for insurance cove
Ensure that snap checks are done and recorded
Manage all cash limits in the branch i.e. teller limits and total branch cash limits
Manage and control effective ATM Replenishment and Balancing
Manage and control cash movement to and from the branch and confirm security arrangement are in place

 
Accountability:  Drive the achievement of contracted targets in the branch-20%

Build, develop and maintain high performing team committed to achieving success through others
Lay down strategies for achieving contracted targets and communicate to branch staff
Look for new customers and take over business from competitors
Implement world class management practice to drive branch performance in achieving to branch targets. Lead the branch in identifying and meeting customer needs through selling and cross selling NBC products and services implement lead generation and referral  systems in the branch
Review and evaluate the branch performance in accordance with the strategy manage business risk in the area of responsibility

Accountability: Enhance the unit image in the community-10%

Identify a network of key customers and role players in the community  and build relationship with them
Create and maintain a high profile in the community
Participate in the community functions effectively

 
 Accountability: Manage personal career development-5%

Keep updated with circulars, manuals and policies
Meet training objectives as set out in personal training and development plan
Proactively identify personal development areas and training needs
Possess competent knowledge of NBC products and services and keep updated of changes

 
Education and Experience Required

Bachelor degree in Commerce/Banking and finance
At least 5 years of working experience

 
Knowledge & Skills:

Deciding and initiating action
Learning and researching
Entrepreneurial and commercial thinking
Relating and networking
Adapting and responding to change
Persuading and influencing
Creating and innovating

Qualifications
Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Commercial mindset – Junior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)
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Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
 
Job Summary
• To manage and sustain a portfolio of Business banking customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The primary objective is to maximise risk-adjusted portfolio contribution.
• The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”
Job Description
 
Job Purpose.

To manage and sustain a portfolio of Business banking customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
The primary objective is to maximise risk-adjusted portfolio contribution.
The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”

Main accountabilities and approximate time split
Sales and Service: 65%

Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritised.
Conduct annual and if appropriate, interim reviews of customers borrowing facilities
Conduct annual and if appropriate, interim reviews with non-borrowing customers
Determine the key messages, e.g. agreed service standards, and negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method.
Deal with and find solutions to customer complaints
Determine the products that are most effective in meeting customer’s needs and be able to sell these at short notice both reactively and proactively.
Research, create and follow up a target list for potential new business.

Business Management 30%

Research, create and follow up on a target list for potential new business
Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgemental information. (They will work with CMA and CCM resources to construct credit applications).
Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

Staff Management 5%

Day to day coaching and development of Corporate Service’ Assistants

Risk and Controls Objectives

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
Continuous and proactive engagement with regulatory bodies, unions where applicable

All mandatory training completed to deadline

Technical skills / Competencies

Relationship skills
Credit Risk skills
General Corporate skills
Communications skills

Knowledge, Expertise and Experience

Meeting customers’ needs
Business awareness
Business development
Managing Relationships
Innovative
Analysis and judgement
Personal Organization
Adaptability
Decision making
Team results
Active listening

Absa Values
Absa Purpose Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

Trust
Resourceful
Stewardship
Inclusive
Courage

Education
National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)
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Job Function
Contribute to an effective service delivery through the handling, monitoring and control of shipments from start to
finish within required specifications and in accordance with agreed policies / procedures and local legislation
Key Performance Areas
Operations

Carry out the opening of shipment files including allocating a shipment file number, establish and obtain landside and transport rates, 3rd party Service provider costs and quality assure that the rates on the shipping line invoice are in accordance with buying rates.
Receive shipment pre-alert documents and Quality Control (QC) for completeness, correctness, validity and any other relevant parameter
Ensure all documentation including confirmation of the shipment details are obtained and is provided to the clearing department and that the consignee has been appropriately notified and status report updated.
Gather cargo and origination information, buying and selling rates from the relevant office and finalise, agree, and arrange the shipping method with the client and international offices.
Facilitate a responsive turnaround time and internal handover of documents by monitoring cargo arrival against the bookings with the shipping lines or Airlines and ensuring order / indent facilitation.
Monitor and track success of services and nature of failures to ensure continuous development within Operations.
Custodian of ensuring all shipments are cleared, released and delivered withing stipulated time frames.
Remain abreast of a variety of geographic landscape to offer informed guidance to clients and stakeholders (internal and external)
Good understanding of INCOTERMS and applicability there-of.

Operational Finance

Ensure all accruals for the individual shipments are captured and accurate in the month of the revenue recognition of the file. Any demurrage /detention/storage should be accrued for prior to actual invoices being received.
Assist in the timeous and efficient closeout related to shipments by tracking and tracing client shipments from indent, to P.O.D. and invoice payment.
Obtain completed clearing instruction from the client and timeously advise the clearing agent/client to forward original bill of landing to handover file to entries for further processing
Controller must verify information on BL/ HBL / AWB against the information on Invoice and Packing list and any other supporting documents such as permits / certificates prior to submission to Customs clearing team.
Work towards ensuring invoice to client is similarly aligned to the estimate that was issued before business was acquired.
Ensure all anticipated or forecasted accruals are captured for invoicing purposes noting of the nature of shipment and geographic landscape.
Drive the timeous issuing of invoices to client with the relevant stakeholders (Finance team, GSC etc)

Job listings
Client Engagement

Proactively Interact with clients to keep them informed by notifying them of the arrival of shipments and provide general assistance to Controllers in respect of updating the relevant systems with respective milestones.
Coordinate shipments end to end and acting as a contact person for the client by updating them throughout the product shipment lifecycle.
Drive client retention by ensuring operational efficiency and excellent communication to client and internal and external stakeholder within Operations.
Minimize client escalation by addressing all issues client raises and seek support when required from the relevant stakeholder to ensure client satisfaction.
Offer the client the best solution by working with the product, pricing and procurement team in solution development.
Establish and develop strongly valued relationships with all carriers, agents and internal and external customers with the purpose of increasing confidence in and the reputation of the business driving brand awareness and loyalty.
Ensure all client queries / complaints are resolved timeously and, in a manner, which satisfies the query / complaint.
Custodian for ensuring the client KPAs are met and achieved.

Compliance

Ensure that all activities in the area of responsibility are compliant with company specific regulations and aligned with Global SOPS and Business Rules
First point of contact for the client on customs queries and work with the subject matter experts in addressing the client queries.
Work with the customs team and revenue authority office during document compilation to ensure all required documents submitted and compliances are met before shipment arrives.
Critically engage with the Revenue authority around tariffs and pricing to ensure alignment with in-county legislation and adherence to compliance practices.
Remain abreast for all new legislations passed related to customs and freight forwarding across various geographic locations.

Job listings
Qualifications Required:

Minimum Diploma in Supply Chain and Logistics or equivalent
Customs Clearance accreditation
Freight Forwarding certificate

Experience and Skills Required:

Comprehensive knowledge of the forwarding and clearing industry, Incoterms, and customs requirements
Minimum of 3- 5 years’ experience in Import/Export Freight Forwarding and Clearing
Exceptional communication skills
Meeting of deadlines
Attention to detail.
Ensure customer commitments are met and exceeded.
Operational Freight Forwarding Systems Knowledge
Microsoft Office – Outlook, Excel
Sound knowledge and understanding of INCOTERMS.

About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW TO CHANGE WHAT’S POSSIBLE FOR EVERYONE.
EEO Statement
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.
Job listings
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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About the job Customer Service Manager

Mwanga Hakika Bank Limited (MHB) is a fully fledged commercial bank 100% owned by local Tanzanians. We have an exciting opportunity for enthusiastic and committed individuals to join our dynamic and growing team in the following open vacancy.
Purpose of the Role
To lead and manage the branch’s customer service function by ensuring high-quality service delivery, resolving customer queries and complaints efficiently, managing the front-office team, and driving service excellence that supports business growth, customer satisfaction, and loyalty.
 
Summary of Key Duties and Responsibilities

Supervise and coordinate daily activities of front-office staff to ensure seamless customer service delivery.
Oversee account opening processes and ensure compliance with KYC, AML, and internal policies.
Monitor customer service queues and ensure effective queue management, including handling peak hours.
Resolve escalated customer queries and complaints professionally and within agreed timelines.
Ensure timely feedback is provided to customers on queries and complaints raised.
Oversee the handling and issuance of ATM cards, cheque books, PIN mailers, and ensure proper ATM lobby management.
Promote a customer-first culture across the branch and ensure customers receive consistent, high-quality service.
Support marketing and cross-selling of the banks products and services aligned to customer needs.
Maintain an accurate customer complaints register and provide monthly reports with key insights and recommendations.
Monitor customer satisfaction levels and lead initiatives to improve the customer experience.
Train, mentor, and coach the customer service team to enhance service delivery and performance.
Ensure customer-facing areas are well-maintained, clean, and professional.
Prepare and submit timely customer service performance reports to management.
Collaborate with internal departments (e.g., operations, compliance, IT) to solve service-related challenges.

Qualifications

Minimum of 3 years experience in a customer service role, with at least 1 year in a supervisory or managerial position, preferably in the banking sector.
Bachelors Degree in Banking, Business Administration, Marketing, Finance, or a related field.

Knowledge and Skills

Strong knowledge of banking operations and customer service standards.
Excellent leadership, coaching, and team management skills.
Strong communication and interpersonal skills in both English and Swahili.
Good problem-solving and conflict resolution abilities.
Sales and relationship management skills.
High level of attention to detail and accuracy.
Proficient in Microsoft Office applications and banking systems.

Key Behavioral Competencies

Customer-focused with a high level of professionalism.
Positive and flexible attitude towards change.
Proactive, self-motivated, and results-oriented.
Strong ethics, integrity, and confidentiality.
High degree of emotional intelligence and teamwork.

 

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Job Vacancy – Haulage Mechanic
Position: Haulage MechanicVacancies: One (01)Workplace: BagamoyoDate: 03/05/2025
Duties/Responsibilities:

Responsible for the inspection, checking, and repair of haulage machines.

Responsible for good housekeeping in the mobile workshop.

Accountable for maintaining and repairing haulage machines, tractors, loaders, harvesters, and trailers.

Identification of faults in haulage machines.

Maintaining safety and cleanliness in the workplace and job.

Ensuring timely repairs of haulage machines.

Any other duty assigned by the HOD-WS.

Qualification and Skills Required:

Advanced Certificate in motor vehicle engineering or Level III Certificate in Automobile Mechanics.

At least three (3) years’ experience in repairing cane haulage machines, tractors, vehicles, and trailers.

Applicants must have NIDA & TIN.

Applicants must provide an introduction letter from local government and two referee letters.

Applicants are required to submit all supportive documents as a single PDF file. Non-compliance will render the application inadmissible.

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Job Vacancy – Lead Haulage Mechanic
Position: Lead Haulage MechanicVacancies: Two (02)Workplace: BagamoyoDate: 03/05/2025
Duties/Responsibilities:

Lead and oversee a team of haulage mechanics, providing guidance and direction in repair and maintenance tasks.

Organize and schedule repair activities based on fleet requirements, operational needs, and maintenance schedules.

Allocate repair jobs to mechanics, ensuring efficient use of resources and adherence to timelines.

Assist mechanics in diagnosing and troubleshooting mechanical issues in haulage vehicles.

Ensure all repair work meets quality standards and complies with manufacturer specifications and safety regulations.

Implement safety protocols to maintain a secure working environment and prevent accidents or injuries.

Qualification and Skills Required:

Diploma or Bachelor’s degree in Automobile Engineering or a related field.

Proven experience (5 years) in a similar role, preferably in the automotive or sugar industry.

Strong technical knowledge of haulage machines and equipment (cane harvester, cane loaders, tractors, and trailers).

Applicants must have NIDA & TIN.

Applicants must provide an introduction letter from local government and two referee letters.

Applicants are required to submit all supportive documents as a single PDF file. Non-compliance will render the application inadmissible.

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Aga Khan Education Service, Tanzania (AKES, T), is a private, not-for-profit service company registered under the Companies Act and operates three schools in Tanzania. The vision of AKES, T is to provide accessible, world-class education, which prepares students to become self-confident, open-minded, articulate, and ethical young people with academic qualifications to enable them to make productive contributions to their own community and their wider society. AKES, T is part of the Aga Khan Development Network (AKDN), a group of private development agencies working to improve living conditions and opportunities for people of all faiths and origins in specific regions of the developing world.
AKES, T is currently seeking qualified, dynamic, open-minded, committed, effective, and experienced candidates to fill the following vacant positions at Aga Khan Education Service, Tanzania for the new term starting August 2025:
School Driver (1 Position)
Qualifications:

Must possess a valid Class C driving license and Driving certificate from NIT.
Candidate aged between 35 and 45 years.
Minimum of 5 years of professional driving experience, particularly with passenger vehicles or school buses.
Clean driving record with no major traffic violations.
Must be reliable, punctual, and able to manage the responsibility of driving children safely.
Strong interpersonal skills to interact with students, parents, and school staff in a respectful manner.

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Aga Khan Education Service, Tanzania (AKES, T), is a private, not-for-profit service company registered under the Companies Act and operates three schools in Tanzania. The vision of AKES, T is to provide accessible, world-class education, which prepares students to become self-confident, open-minded, articulate, and ethical young people with academic qualifications to enable them to make productive contributions to their own community and their wider society. AKES, T is part of the Aga Khan Development Network (AKDN), a group of private development agencies working to improve living conditions and opportunities for people of all faiths and origins in specific regions of the developing world.
AKES, T is currently seeking qualified, dynamic, open-minded, committed, effective, and experienced candidates to fill the following vacant positions at Aga Khan Education Service, Tanzania for the new term starting August 2025:
School Carpenter and Plumber
Qualifications:
High school diploma or equivalent; technical or vocational training in carpentry and plumbing preferred.
Proven experience as a carpenter and plumber, preferably in an institutional setting.
Knowledge and skills of carpentry and plumbing methods, materials, tools, and safety practices.
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Job Description :
Job Title: Operations Director
About us:
With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.
 
About the Function:
Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo’s 30,000+ people work in Supply Chain and Manufacturing. It’s an intricate and sophisticated operation that’s the product of logistical, manufacturing, and technical collaborations.
 
Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We’re committed to realizing our ‘Society 2030: Spirit of Progress’ goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we’ll help you to thrive in our inclusive culture.
About the role
The role is part of the Executive Leadership Team of Serengeti Breweries Limited and is accountable for leading the business operations to set and
meet key strategic objectives and deliver against these targets. The role is also accountable for managing the effective integration and interaction between Supply and other functions to enable the business to maximize value; as well as delivering all innovation and renovation effectively to plan whilst continuing to drive down Cost of Goods through more effective manufacturing and distribution.
 
Role Responsibilities
Strategic

Responsible for total business performance and has decision making authority for performance-related issues.
Agrees level of required functional resource to achieve performance goals with MD, Function Heads and Diageo Global leadership
Acting as a key member of the Global & EA Beer Supply leadership team, build effective partnerships with internal stakeholders: Serengeti Breweries Ltd Exec, EABL & Global Supply and other supply centres.

 
Financial

Ensure that the SBL operations deliver its financial targets and performance promise. To generate both the strategy and immediate financial year plans to deliver lower COGS, improving Quality, Service, Environmental Health & Safety whilst acting as a true business partner in the development and delivery of ways of working to provide flexibility, supply solutions and the identification of opportunities and innovation. Improve individual, team and performance in the Supply.
Deliver operations strategy that supports the 2030 Global beer Vision, the significant growth proposed for brand Serengeti, and deliver significant benefit to the overall SBL business.

 
People & capability Development

Engage, lead and develop people in the business by releasing their potential. Develop ‘world class performance’ (for quality, Environmental Health & Safety, service, cost & flexibility) and create opportunities for competitive advantage across SBL and Global Beer ‘s brewing and drinks industry. Drive a culture of continuous improvement and knowledge sharing.
Ensures that people are being developed to provide effective succession planning.

 
Experience / skills required

Tertiary qualification preferably in a Science, Engineering or a Diploma in brewing.
More than 10 years engineering or brewing management experience in a FMCG environment in International settings 5 managing overall operation of the country brewing process.
Extensive knowledge of brewing, packaging, engineering, quality, logistics, safety and environmental risks.
Proven abilities in delivering performance through people and teams at senior level.  Demonstrated success in building capabilities through High Performance Coaching, Training and Facilitation.
Culturally aware and able to adapt leadership style in any situation.
Experience in developing markets is desirable.

 
Flexible Working Statement:
Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one
 
Diversity statement:
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
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Mwanga Hakika Bank Limited (MHB) is a fully fledged commercial bank 100% owned by local Tanzanians. We have an exciting opportunity for enthusiastic and committed individuals to join our dynamic and growing team in the following open vacancy.
Purpose of the Role
The Retail Relationship Manager is responsible for developing and managing relationships with personal and SME clients, focusing on growing deposits, loans, and other retail banking products. This role involves providing exceptional customer service, identifying and meeting clients’ financial needs, and driving business growth. The Retail RM will also work closely with other teams to ensure clients receive tailored solutions and are satisfied with the bank’s offerings.
Summary of Key Duties and Responsibilities
Client Relationship Management:
Build and maintain strong relationships with personal and SME clients to enhance loyalty and drive business growth.
Understand the financial needs of clients and provide personalized banking solutions tailored to their goals and objectives.
Offer advice and guidance on personal and SME banking products, including savings accounts, loans, mortgages, and insurance.
Revenue Generation:
Drive growth in deposits, loans, and other retail banking products by proactively cross-selling to clients.
Identify new business opportunities and grow the customer base through lead generation, networking, and referrals.
Customer Service & Support:
Provide high-quality customer service by responding to inquiries, resolving issues, and addressing any complaints in a timely and professional manner.
Regularly follow up with clients to ensure their satisfaction and meet their evolving financial needs.
Business Development & Strategy:
Work with the branch manager and senior team to create and implement business development strategies.
Promote the banks retail products to individuals and SMEs, identifying ways to meet both immediate and long-term client needs.
Risk Management:
Monitor and manage the credit risk associated with retail clients, ensuring all transactions comply with the banks risk management policies and procedures.
Conduct KYC (Know Your Customer) and other required risk assessments for new and existing clients.
Operational Excellence:
Ensure smooth onboarding and management of clients, including facilitating account openings, loan applications, and documentation processes.
Work closely with other departments (e.g., credit, operations) to ensure the seamless delivery of services and products.
Qualifications

Bachelor’s degree in Business Administration, Marketing, Banking & Finance, or a related field.
3-5 years of experience in SMEs and Retail Banking or a similar role, with a proven track record in client management.

Knowledge and Skills

In-depth knowledge of retail banking products (loans, deposits, mortgages, insurance, etc.).
Strong communication, negotiation, and customer service skills.
Ability to identify client needs and provide tailored banking solutions.
Dedicated to delivering excellent customer service and building lasting relationships.
Focused on business growth and achieving sales targets.
Attention to detail in managing client information and ensuring compliance with banking policies.
High ethical standards and commitment to upholding the bank’s values.

Interested candidates are requested to submit their applications to- Mwanga Hakika Bank | Career Page (careers-page.com). The deadline for application is 12th May 2025. Only shortlisted candidates will be contacted.
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