Job Region: Gaborone

Responsible for monitoring domestic payments traffic in the Botswana Interbank Settlement System (BISS), managing connectivity with interfaced systems, and serving as a Systems Administrator/Operator to provide operational support to all system users.

Key Responsibilities

Ensures system availability and monitors the flow of transactions;
Monitors participants compliance to the BISS Rules and Procedures and implements the approved penalties as appropriate;
Offers training to new users of BISS, as well as refresher training to onboarded system users to achieve adequate level of understanding of work processes and procedures;
Over-sees the operation of the Credit Facility (CF) within the BISS and makes follow-ups of participants experiencing liquidity problems to ensure the BISS system operates smoothly and within the window variations/periods;
Records, tracks and resolves participant queries to ensure timely closure;
Maintains complete, up-to-date records of operational and reference documents for BISS;
Contributes articles for the publication of the National Payment System (NPS) Newsletter (Tsa Tuelano);
Co-ordinates and implements project(s) to link/interface any payment system to the BISS in an effort to modernise the National Payment systems; and
Undertakes such other duties as directed by the BISS Manager and/or Deputy Director.

Requirements

A Master’s Degree in Banking, Commerce, Accounting, Finance or Economics and relevant disciplines or a Bachelor’s Degree in Banking, Commerce, Accounting, Finance or Economics plus two years post-qualification experience.
communication
writing
research
analytical
result oriented
attention to detail
risk management
time management
teamwork
problem-solving
technologically savvy

Salary
Market Related
How to Apply
Apply online via the following link: https://bankofbotswana.mcidirecthire.com/External/Job?Ref=TEkBhDYErs0qhHgueWeCgt_yRI-cnPLR1MRk1RR6Cpou3ktpvROhSqni_BGkK6j0ykj3w76APxpzZ2CZXWDxvtQHpA-DXN533D6uQw4Le_ev4W2HtL3I-OP2aEuOMQ_iIjmcmjBKrJS_qlshXVO8Ww. Closing date is January 13, 2026.
REF Code: BCSD001/2026

To develop policies and coordinate oversight arrangements for payments system participants, operators and other Financial Market Infrastructures (FMIs) activities with the aim of increasing resiliency and stability of the financial system.

Key Responsibilities

Conducts self-assessment audits and produces reports indicating the extent of conformity with the Principles for Financial Market Infrastructures and recommend the necessary remedial steps;
Assesses and evaluates payment systems providers’ applications for recognition under the National Clearance and Settlement Systems Act;
Performs system profiling and risk analysis on all the major payments system participants and payments service providers as a basis for the oversight inspection.
Conducts oversight inspection of licensed payment systems and products in line with the Bank’s oversight framework and recommends resolution of the identified deficiency areas;
Undertakes research work on the relevance, feasibility and regulation of various payment inter-mediation schemes and technologies such as Smart Cards; Electronic Payment Services (EPS); Clearing and Settlement Systems;
Conducts statistical analysis of transaction volume and values to assist in discerning emerging payments trends;
Identifies and analyses trends and critical issues that may influence the direction of, or impact the Bank’s position on National Payments System policy, infrastructure and projects; and
Conducts on-site and off-site oversight activities, including spot checks, to verify compliance with industry practices and systems rules.

Requirements

Master’s Degree in Economics, Banking, Commerce, Accounting and relevant disciplines OR Bachelor’s degree in Banking, Commerce, Accounting, Finance and/or Economics plus two years post qualification experience
Understanding of payment systems regulations
Analysis of financial statements
Knowledge of payments and settlement practices and standards
Compliance and risk management
Analytical skills
Attention to detail
Problem solving
Research, organising, and coordination
Time management
Good communication and writing skills
Teamwork and customer service
Technology savvy

Salary
Market Related
How to Apply
Apply online via the application link: https://bankofbotswana.mcidirecthire.com/External/Job?Ref=TEkBhDYErs0qhHgueWeCgt_yRI-cnPLR1MRk1RR6Cpou3ktpvROhSqni_BGkK6j06j0l_EA1ze4sK7pqiK1IcVAveEsajlKwCE25QDz7dPuPD4N8FeD8jtTWYTi9OZUuQ8yI1sMPlAt_l_8a04Fd0g before the deadline of 2026-01-13.

The Call Centre Representatives serve as the primary point of contact for KFC customers, responsible for handling incoming calls, processing orders, and resolving customer enquiries or complaints to ensure a positive brand experience.

Key Responsibilities

Answer incoming calls promptly, professionally, and courteously.
Take customer orders accurately and process them on the ordering system.
Respond to enquiries regarding menu items, promotions, and store locations.
Upsell menu items where appropriate to increase sales and enhance customer experience.
Handle customer complaints with empathy and professionalism.
Resolve issues efficiently while upholding KFC brand values.
Escalate complex issues to supervisors when necessary.
Liaise with in-store teams and delivery drivers to ensure correct and timely order fulfilment.
Maintain accurate records of customer interactions and transactions.
Follow all company policies, procedures, and service standards.
Participate in training to stay updated on products and customer service practices.

Requirements

BGCSE / IGCSE or equivalent.
At least 1 year of employment history with one company.
Basic computer literacy and ability to operate ordering systems and kiosks.
Previous customer service or call centre experience is an advantage but not essential.
Ability to work shifts, including evenings, weekends, and public holidays.
Strong customer and service excellence orientation.
Good communication and interpersonal skills.
Resilient and able to handle difficult or emotional customer interactions.
Tech-savvy with confidence in using digital systems and kiosks.
Empathetic, tactful, and professional.
Strong problem-solving ability.
Basic numeracy and English proficiency.
Emotionally intelligent and adaptable.
Reliable, accountable, and dependable.
Team-oriented with a positive attitude.
Diligent, committed, and eager to learn and grow.

How to Apply
Apply online via the following link: https://www.trending-talent.com/home/VacancyDetails?VID=EsTTyO0xmP%2FEO8JYRRUJoA%3D%3D&Company=KFC+Botswana. Closing date not specified.

The Front of House Manager is responsible for the management, supervision and co-ordination of all front of house activities and staff members, inclusive of restaurant, kitchen, wine cellar, SPA and Boma. The role is responsible for ensuring all front of house duties are carried out efficiently and to the highest standards of professionalism and customer service. The Front of House Manager must ensure that the Front of House delivers efficient customer service and creates a warm and welcoming atmosphere to all guests.

Key Responsibilities

Meet and greet all guests and ensure assigned rooms are prepared prior to guest check-in.
Carry out guest welcome briefings, lodge, and room orientation for arriving guests.
Provide exceptional hospitality and anticipating guest needs and or complaints.
Promptly address guests requests, enquiries, problems. Liaise with the General Manager to coordinate guest itineraries and resolve any issues.
Make sure guest arrivals, departures, wake-up calls and meals are coordinated between relevant departments.
Ensure accurate rooming of guests in the absence of a designated backup Front of House Manager or Host.
Ensure special needs guests, the elderly, children and VIPs, receive personalized and appropriate services.
Ensure all guests complete and sign indemnity forms for activities carried out at the property. File, wealth and update the General Manager on guests reports and reviews. Provide suggestions and solutions to improve guest service taking into consideration guests feedback.
Ensure all guests receive safety briefings and sign indemnity forms in accordance with company procedure.
Manage guest complaints, disputes and resolutions.
Ensure all medical and beverage services are properly coordinated and adhere to standard operating procedures and regulations.
Monitor stock receipts and invoices and ensure that all administration and controls relating to inventory are adhered to. Undertake monthly stock counts and submit stock sheets to relevant.
Ensure that all front of house stock levels meet the Hotel’s needs and that there is always adequate stock.
Monitor invoices, requisitions and receipts from all Front of House departments and ensure that consumption levels and costs are contained within the budget.
Proactively identify and develop stock methods to reduce front-of-house costs and improve efficiencies without compromising on quality of service.
Proactively resolve issues/conflict within the team or between the team and other departments. Always maintaining a professional, respectful manner.
Provide leadership and direction to all front of house staff. Lead by example in terms of professional conduct and appearance, hosting and servicing of guests and interaction with suppliers.
Identify and communicate training needs required to senior management. Work in collaboration with other departments to facilitate training programs to develop the desired results.
Provide continual feedback to staff on performance to encourage and motivate staff to carry out their tasks diligently and to the highest standards.
Undertake periodic performance reviews in line with company policies.
Ensure all staff adhere to current company health and safety and company policies and standards.
Induct new staff in accordance with the company induction policy.
Ensure all staff are familiar with all procedures.
Manage staff leave requests, agree and approve leave in conjunction with the Camp / Lodge General Manager.
Monitor staff rations and general awareness of staff kitchens.
Ensure staff are always dressed in clean and presentable.
Closely manage absenteeism in collaboration with the Human Resources Department.
Make sure that all restaurant and food and beverage services meet the Hotel’s standards and adhere to these.
Make sure that all food and beverage service staff have current food handling certificates.
Manage food preparations to ensure the best superior to the best but not limited to, and yet ensure clarity of the specifications and expectations of the Group.
Ensure all restaurant supplies and cost management of all bulk purchasing departments.
Ensure food hygiene, a proper cold chain and cleanliness standards are maintained throughout the supply chain.
Ensure all month-end procedures are carried out and reports submitted in accordance with deadlines. This includes stock takes, staff leave reports, guest reports, etc.
Conduct daily room checks to ensure accommodation and bathrooms adhere to set standards. Provide feedback to housekeeping staff and follow-up on issues to ensure that standards are maintained or corrective actions or issues observed.
Ensure adequate, appropriate and economical use of housekeeping cleaning materials.
Assist guests with luggage and all transfers to and from the property.
Ensure that all housekeeping and laundry service staff adhere to the company standards and procedures.

Requirements

Diploma or Degree in Hot House Management or Related
Prior experience in Front of House Hospitality.
Certificate in Basic First Aid.
Certificate in First Aid and Fire Fighting.
Basic knowledge and understanding of regulations and best practice relating to hospitality and tourism.
Driving License.
PRDP.

How to Apply
Applicants are requested to submit their CVs and Certificates along with Traceable references to: Email: recruitment@chobebelodge.com

Related Jobs

DIRECTOR HUMAN RESOURCES – G4S
SENIOR LINE PILOT – HELICOPTER OPERATIONS X2 – Okavango Scenic Flights
SALES EXECUTIVE – COLD CALLING – Africa Origin Khumoetsile (BWP 12,000 per Month)

The Director Human Resources is responsible for the management of an effective Human Resources Department. The core objective is to achieve key organizational objectives, related contractual obligations, and minimum group HR standards. This role requires providing strategic leadership to both the department and the organization as a whole, championing corporate strategies locally. Reports directly to the Managing Director (MD) and indirectly to the Regional HR Director (HRD).

Key Responsibilities

Act as a Business Partner and Coach to Senior Management.
Responsible for management of employees (e.g., time and attendance, performance, training and development, discipline, employee support and assistance).
Facilitate the people management process as part of a high-performance pro-active culture.
Manage and oversee adherence to safety and security procedures.
Ability to prevent and recognize threats to security and act alert and attentive all times.
Develop and maintain positive relationships with other employees to promote teamwork.
Manage strategic relations with management, employees, human resources team, joint venture, client, and community.
Ability to conduct him/herself in accordance with the accepted work ethic and value system of the organisation.
Provide direction and advice on compliance with relevant HR employee benefit administration, industrial relations, employee development, and general human resources policies.
Develop and implement HR strategy which is responsive to the needs of an organisation.
Manage projects and interventions within the department.
Focus strategically on creating an organisation in line with best practices.
Manage implementation of policies and procedures.
Oversee day-to-day running of the department.
Manage the HR Business Plan.
Manage finances and budgets.
Oversee day-to-day routines and procedures within the Department.
Form part of senior management and employee relations meetings.
Act as a member of the salary negation team.

Requirements

English proficiency is essential
3-Year Diploma/Degree in Human Resources / Behavioral Science.
8–10 year Human Resources experience, with experience in a labor intensive environment being essential.
Selection and recruitment skills
Communication skills
People development skills
Performance management skills
Facilitation/training skills
Team facilitation skills
People skills
Business excellence skills
Planning and Organising skills
Finance skills
Communication and Information Technology skills
Strategic thinking
Planning action
Customer focus
Strategic leadership
Managing and development
Decision making
Analytical thinking
Managerial competencies as per G4S matrix.
Bachelor’s Degree
Accept a background check
8+ years of work experience with Human Resources (HR)

How to Apply
Apply using the following link https://www.linkedin.com/jobs/view/human-resources-director-at-g4s-4348961321/

You have an opportunity to join a leading global insurer and develop your skills alongside some of the best talent in the industry. You will be offered a 12-month fixed-term contract for the duration of the graduate programme.
 
Key tasks & Accountabilities

Completing assigned learning programmes and business rotations
Delivering against objectives outlined in your performance contract
Engaging proactively with your mentor, line manager, and peers
Participating in team activities, business meetings, and client interactions where applicable
Conducting research, preparing reports, and contributing to projects
Demonstrating professionalism, accountability, ethical behaviour, and initiative.
Successfully completing and presenting the Graduate Development Programme Project.

 
Qualifications Requirements
Applicants must hold a recognised degree in one of the following fields:

Accounting or Finance
Business Management
Risk Management
Sales or Marketing
Bachelor of Laws (LLB)
Bachelor of Computer Science (Cyber, Information Technology)
Engineering
Risk or Insurance Management

 
Abilities & Skills

Verbal and written communication skills
Problem analysis and problem-solving skills
Technical proficiency skills
Time management skills
Willingness to learn new skills
Effective teamwork and collaboration skills
Listening skills
Attention to detail
Adaptability
Resilience

 
CLICK HERE TO APPLY ONLINE

BULK CASHIERS X17 -GABORONE
Key Responsibilities

Processing and verifying deposits received from customers.
Proper use of automated machinery as required.
Balancing off of daily cash (Inter-teller).
Issuing cash change as per customer change requisitions.
Carrying out such other related duties as directed by the supervisor.
Following well-defined procedures to ensure the security of cash.

Qualifications & Experience

Minimum certificate in Accounting and Business Studies.
Previous Cash Handling and (Or) banking experience.

Attributes/Competencies

Strong interpersonal and communication skills
Self-motivated, well organized and able to work well within a team environment
Assertive yet flexible
Strong customer service ethics
Ability to take initiative
Honest and reliable

CLICK HERE TO APPLY ONLINE

G4S Botswana seeks to appoint a Human Resources Director who will be part of the Executive Management Team and will be involved in the development and implementation of the business strategy for Botswana. The successful candidate will have to create and deliver HR strategy that is aligned with the strategic priorities and is consistent with the Regional and Group HR strategy and standards.
Key Performance Areas (KPAs)
HR leadership

Develops and implements a comprehensive HR corporate plan which takes appropriate account of people and organisational matters which may affect sustainable performance.
Monitors the external employment and labour market environment, networking and influencing as appropriate to support the business strategy and the G4S brand.
Ensures compliance with local employment laws and relevant industry regulations.
Leads and develops the HR team.

Organisation and culture

Regularly review structures and ways of working within the business, consulting and engaging employees as required, identifying opportunities for continuous improvement of efficiency and effectiveness.
Be a value champion for the G4S values, leading by example.
Ensures whistleblowing or ethical matters are thoroughly investigated, that appropriate action is taken related to specific cases and that the organisation learns from issues and themes arising.

Employee Resourcing

Implements plans to position G4S as an attractive employer for targeted labour markets by promoting a positive employer brand.
Establishes the business unit’s screening policy and manages screening processes to ensure adherence to regulatory or customer requirements as well as G4S policy.

Learning and development

Takes a lead in planning effective employee Induction and On the Job training.
Oversees the effectiveness of performance management policies and processes for employees at all levels, personally handling matters related to senior management where appropriate
Establishes talent processes and succession plans to build the capability required to deliver the business strategy.

Employee Relations function

Champions employee engagement.
Fosters a fair and inclusive workplace.
Implements internal communication plans which support achievement of the longer term business plan as well as delivery of short term results.

Administration and Employee Benefits

Ensures jobs are fairly and accurately graded in line with G4S grading structure.
Reviews and sets competitive pay and benefits, in line with job grade and local market.
Implements programmes which reward and recognise achievements and behaviour in line with Values.

Health and safety

Supports the Managing Director and works closely with the H&S specialist to develop and implement plans which continually improve Health & Safety performance in the business.
Oversees the operation of the business unit’s H&S management system to effectively manage risk and reduce incidents.
Ensures employees at all levels are familiar with their responsibilities for H&S.

Requirements :

BSc/BA in Human Resources, Business Administration or relevant field; MSc/MA in Human Resources//MBA will be an added advantage.
8 years’ work experience in the Human Resources field, last 3 years at senior management level.
Chartered or Fellow membership of a locally recognised HR Professional Organisation.
Excellent knowledge of employment legislation and regulations.
Thorough knowledge of Human Resource management principles and best practices.
A business acumen partnered with attention to the human element.
Knowledge of data analysis and reporting.
Excellent organizational and leadership skills.
Outstanding communication and interpersonal skills.
Diligent and firm with high ethical standards.

CLICK HERE TO APPLY ONLINE