Job Region: Ethiopia

  • Corporate Marketing and Customer Service Officer(GP) at Liyana Health Care PLC

    Vacancy Announcement: Corporate Marketing and Customer Service Officer
    Position Title: Corporate Marketing and Customer Service Officer(GP)
    Reports To: Corporate Marketing & Customer Service chief Officer
    Department:Marketing and Customer Service
    Location: [Hawassa]
    Employment Type: Full-time
    Educational Background

    Bachelor’s degree in Medicine (General Practitioner qualification).
    Excellent proficiency in both written and spoken communication.
    High-level computer skills, including expertise in Microsoft Office and creative software applications.

    Position Overview
    Liyana Health Care PLC (LHC) is seeking a dynamic, proactive, and creative individual to lead its corporate marketing and customer service initiatives. This role requires a passionate General practitioner (GP) professional with strong digital marketing know-how and a customer-first mindset to enhance the LHC brand and promote our healthcare offerings across multiple channels.
    Serving as the company’s representative, the officer will spearhead content creation efforts-including short educational videos and hosting responsibilities while managing LHC’s digital platforms to boost customer engagement. This role also ensures continuous performance monitoring aligned with ISO/QMS benchmarks and organizational excellence goals.
    Key Responsibilities
    Content Development and Digital Media Engagement

    Design and implement cohesive marketing strategies that incorporate educational content, specifically short-form videos, to target key audience groups and spotlight underutilized services.
    Initiate and manage digital outreach campaigns-both public-facing and niche-to enhance engagement, visibility, and audience education through video-driven storytelling and branded content.
    Oversee the creation, organization, and consistent delivery of multimedia assets such as educational videos, customer testimonials, and awareness clips, ensuring high-quality production and alignment with brand voice.
    Host and present video content in a compelling and audience-appropriate manner across LHC’s digital platforms.

    Brand Presence and Strategic Communication

    Ensure brand consistency and a unified visual identity across all digital and physical communication touch-points including websites, social media, brochures, and promotional emails.
    Leverage data from market research and competitor benchmarking to inform content focus and brand positioning through video narratives and campaign alignment.
    Track key engagement metrics from video content and digital channels, and generate actionable insights to improve future outreach.

    Digital Platform Oversight and Customer-Centered Initiatives

    Oversee and grow LHC’s digital footprint by managing official platforms such as Facebook, TikTok, Instagram, and Twitter, with a strong emphasis on audience engagement through curated video material.
    Plan, coordinate, and present original content including vlogs, health-focused podcasts, and client success stories to strengthen customer loyalty and community trust.
    Align digital media activities with strategic sales objectives, including client acquisition, onboarding, and relationship nurturing through value-driven multimedia content.
    Monitor customer behavior across digital platforms and implement responsive content strategies that address feedback and enhance user satisfaction.

    Performance Management & Quality Assurance

    Initiate and oversee a robust Performance Management System for marketing and customer service functions.
    Champion quality and service excellence programs across all customer-facing areas.
    Ensure operations comply with ISO/QMS benchmarks and standards.

    Personal & Professional Expectations

    Act as the corporate face of Liyana Health Care and uphold the brand’s image and values.
    Abstain from engagement in competing business ventures.
    Maintain the confidentiality and integrity of organizational materials and data.

    About You

    Candidate Profile
    Professional Experience

    No prior work experience required for candidates with an advanced medical degree (General Practitioner).
    Possession of certifications or training in social media management is considered an added advantage.

    Personal Attributes

    Excellent interpersonal, communication, and team-building skills.
    Adaptable, dependable, and passionate about delivering exceptional customer experiences.
    Compassionate, culturally sensitive, and emotionally intelligent

  • Project Cost Optimization Director at Gift Real Estate PLC

    Facilitation of Cost-Saving Ideas:

    Encourage and facilitate cost-saving ideas from the different teams across the five companies.
    Create an environment of innovative thinking and champion open sharing of cost-saving/best practices ideas.

    Cross-Functional Cooperation:

    Work cooperatively with the other functions: procurement; engineering; operations; and finance to ensure cross-functional expectations align with the overall business objectives.
    Act as the facilitator/liaison between departments or companies to ensure identification of cost-saving practices are coordinated with all affected stakeholders.

    Coordination of Initiatives:

    Coordinate the timely execution of cost-saving initiatives from conception to implementation.
    Coordinate preparation of project schedules, and allocation of resources while monitoring initiatives for efficiency of implementation.

    Monitoring and Check-in:

    Develop metrics and benchmarks to know if/when cost-saving ideas are successfully deployed.
    Check in regularly on initiatives for ongoing assessments. Address challenges, recommend solutions, and begin continuous improvement.

    Reporting and Communication:

    Present progress reports to senior management on status of cost saving initiatives, summarize successes, challenges, and recommendations.
    Foster open communication within teams so they can communicate their insights and develop ongoing collaboration across businesses.

    Professional Development:

    Keep informed on development of new materials and methods for potential cost optimization across the industry.
    Lead and facilitate training for growing employees’ understanding of cost management practices, and lead the training sessions of cost management, and ultimately potential cost savings throughout the organization.

    About You

    Bachelor’s degree in Civil Engineering and MBA.
    Minimum of 15 years relevant work in construction or manufacturing costing management, project management, and/or engineering.
    Strong ability to be able to align cooperation across functions and teams.
    Analytical mind, problem-solver who is willing to work through ideas and implement actionable solutions.
    Able to prepare manuals and other documents
    Strong communication skills including the ability to engage and coordinate excitedly.

  • Deputy Finance Director at Gift Real Estate PLC

    1. Strategic & Group-Level Oversight

    Oversee and coordinate all financial operations across the GIFT Business Group and its subsidiaries.
    Develop and implement group-wide financial strategies aligned with organizational goals.
    Lead the annual budgeting, forecasting, and financial planning processes for all entities within the group.
    Monitor cash flow, working capital, and capital structure to ensure liquidity and operational efficiency.
    Prepare and present comprehensive project proposals to banks and financial institutions to secure loans and credit facilities.
    Build and maintain strong relationships with banks, auditors, and regulatory authorities.
    Ensure inter company transactions are accurately recorded and reconciled.
    Analyze group-wide profit and loss statements, identifying trends and advising on performance improvements.

    2. Financial Operations & Compliance

    Supervise the day-to-day operations of the finance and accounting teams.
    Ensure accurate and timely month-end, quarter-end, and year-end financial closings.
    Review and approve journal entries, balance sheet reconciliations, and financial statements.
    Coordinate internal and external audits, ensuring prompt resolution of audit issues.
    Ensure full compliance with local and international financial regulations and accounting standards (e.g., IFRS).
    Develop, implement, and monitor financial policies, procedures, and internal controls.

    3. Financial Management & Analysis

    Provide in-depth financial analysis to support business decisions, investment appraisals, and risk assessments.
    Support tax planning activities and ensure the timely filing of all statutory tax returns.
    Oversee key accounting functions including payroll, accounts payable/receivable, and inventory accounting.
    Continuously assess and enhance financial systems, tools, and reporting processes.

    4. Team Leadership & Development

    Train, mentor, and develop finance team members to build a high-performing department.
    Foster a culture of accountability, continuous improvement, and professional development within the finance team.

    About You

    Bachelor’s degree in finance, accounting, economics, or related field (master’s/MBA preferred)
    Professional qualification such as ACCA or equivalent
    8+ years of progressive financial experience, with at least 3 years in a senior or deputy management role
    Proven experience managing finance in a multi-entity or group company structure
    Strong experience in dealing with financial institutions, including loan and credit facilities
    Solid understanding of accounting principles, financial regulations, and compliance standards
    Proficiency in ERP systems and advanced Microsoft Excel
    Strong analytical, leadership, and problem-solving skills

  • Sales Officer at BEAEKA General Business PLC

    Developing sales pitches to sell products or services.
    Making cold calls to sales leads or taking calls from prospective customers.
    Maintaining documentation of sales, such as invoices or client contracts.
    Identifying and understanding customer needs to effectively sell products or services.
    Presenting, promoting, and selling products/services to prospective customers.
    Establishing and maintaining positive business and customer relationships.
    Reaching out to customer leads through cold calling.
    Achieving agreed-upon sales targets and outcomes within schedule.
    Generating leads by identifying and reaching out to potential customers.

    About You

    BA degree in business and other related fields
    work experience in sales in paint industry is preferable. Candidates should demonstrate strong communication skills and a proven track record of meeting sales targets. additionally, familiarity with market trends and costumer preferences in the paint sector or FMCG.
    2 years and above relevant experience

  • Programme Assistant – Horn of Africa Regional Programme at Life & Peace Institute (LPI)

    Position: Programme Assistant – Horn of Africa Regional Programme
    Background
    The Life & Peace Institute (LPI) is an international centre that supports and promotes nonviolent
    approaches to conflict transformation through a combination of research and action that entails the strengthening of existing local capacities and enhancing the preconditions for building peace. LPI envisions a world where peace, justice and non-violent relations prevail through people’s active work and commitment. LPI works with a variety of partners in the Horn of Africa and the Great Lakes region with strategic offices in Somalia, Sudan (temporarily relocated), Kenya and Ethiopia).
    Building on decades of peacebuilding work as an Institution, and for the last eight (8) years as a Programme, LPI’s Horn of Africa Regional Programme (HARP) has been linking community peacebuilding work across the Horn of Africa to the regional and global levels, through policy engagement focusing on decision makers engaging on issues of human security across country contexts. The partnerships over the years with various stakeholders have created a solid foundation for productive collaboration at the various levels that have allowed the Programme to scale up building on progress made over the years.
    With the support from our development partner, the Swedish International Development Agency, the third phase of HARP (4 years) has been officially activated to run up until the end of 2028. This new phase has introduced new opportunities to enable us to continue advancing our Programme outcomes. Therefore, LPI’s HARP is seeking to recruit a dynamic and experienced Programme Assistant to join our team and assist coordinate the day-to-day administrative needs to support programmatic implementation.
    For more details on this role please visit https://life-peace.org/work-with-us/programme-assistant-horn-of-africa-regional-programme/ .
    .

    About You

    Job Requirements
    Educational Qualifications

    BA degree or Master’s degree in one of the following disciplines: Business Administration or Office Management; Peace and Conflict Studies, Political Science, International Relations, Public Policy, Human Resource Management or other related fields. A Diploma can be considered with the relevant work experience.

    Relevant Experience

    At least 5 or 2 years of relevant experience (Bachelor of Arts or Master’s degree respectively), preferably working with INGOs or other Multilateral Institutions.

    Skills & Other Competencies

    Strong verbal and written communication skills;
    Strong administrative and programme management skills;
    Active listener attentive to detail and ability to take instructions and implement effectively and with a positive attitude;
    Ability to provide excellent professional customer service to partners, stakeholders service providers and colleagues of LPI;
    Excellent communication and networking skills and ability to relate sensitively to diverse audiences and groups;
    Efficiently managing time and meeting deadlines;
    Good knowledge and understanding of budgets and budget tracking;
    Strong problem-solving abilities – being able to identify and resolve issues;
    Ability to multi-task and deliver high quality work in a timely manner;
    Ability to work positively, effectively and constructively within a team;
    Advanced knowledge of how to use social media and how to navigate various platforms;
    Interest in peace and security issues in the Horn of Africa and willingness to learn;
    Strong commitment to gender equality and conflict sensitivity;
    Ability to work in a fast-paced environment and at times under pressure;
    Willingness to travel locally and Internationally (at times for extended periods) and to hard ship areas (when required);
    Proficiency in Microsoft Office applications and computer operations;
    Organisational skills with good attention to detail;
    Ability to work in English is essential; other AU or IGAD official languages and Amharic will be an added advantage.

  • Shop Manager at BEAEKA General Business PLC

    Leading a team of sales associates to assist customers in their shopping needs.
    Taking inventory of products or placing orders as needed.
    Helping sales associates handle customer questions or complaints.
    Formulating pricing policies by reviewing merchandising activities, determining additional needed sales promotion, and authorizing clearance sales.
    Communicating with vendors about inventory orders.
    Scheduling employee shifts and training new employees.
    Overseeing local and regional sales, promotions and campaigns.
    Planning and directing the hiring and training of new sales representatives.
    Directing and coordinating all sales activities locally and regionally.
    Preparing sales budgets and projections and approving expenditures.
    Tracking and analyzing sales statistics based on key quantitative metrics.
    Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
    Meeting planned sales goals.
    Setting individual sales targets with the sales team.
    Tracking sales goals and reporting results as necessary.
    Overseeing the activities and performance of the sales team.
    Coordinating with marketing on lead generation.
    The ongoing training of your salespeople.

    About You

    Degree MA/MBA or BA in business and other related fields
    Work experience in sales in paint industry is preferable. Candidates should demonstrate strong communication skills and a proven track record of meeting sales targets. Additionally, familiarity with market trends and costumer preferences in the paint sector or FMCG.
    4/6 relevant experience
    3/4 years’ experience in managerial positions in sales and marketing.

  • Adolescent Girls Program (AGP) Officer at Mercy Corps Ethiopia

    Position Title: Adolescent Girls Program (AGP) Officer
    Duty Station: Gode
    Open Position: 1
    Duration: 5 Months
    Program / Department Summary
    Mercy Corps has been operating in Ethiopia since 2004, working in rural, peri-urban and urban areas in five regional states – Somali, Oromia, Afar, Southern Nations Nationalities and Peoples, Amhara – and the capital city of Addis Ababa. We engage in both development and humanitarian work, and seek to integrate approaches, programs and geographies as much as possible. Our partners include government, academic institutions, development and private sector actors, civil societies and communities. Mercy Corps envisions contributing to the emergence of a peaceful, prosperous, and resilient Ethiopia which is inclusive of youth and women. Our strategic focus in the country includes promoting dynamic and inclusive markets; natural resource management; peace and social cohesion, and humanitarian responses.
    General Position Summary
    The Adolescent Girls Program (AGP) Officer is responsible in providing targeted interventions for adolescent girls in HACAP program, which is under operation in Adadle, Berano, and Abakorow Woredas of the Somali Region, the position holder will ensure the technical quality and integration of these activities across humanitarian programs and address related concerns through direct service and referral. The Adolescent Girls Program Officer will provide curriculum-based life skills sessions for adolescent girls, capacity-building training, lead organizational and staff transformation on Gender Equality and Social Inclusion (GESI), and represent Mercy Corps in relevant coordination forums and platforms.
    Essential Job Responsibilities
    Strategy & Vision

    Collaborate closely with all Mercy Corps team members to ensure effective integration of gender, protection, social inclusion, and GBV concerns across all humanitarian programs.
    Work with relevant government and non-governmental actors to effectively address gender, protection, GBV, and social norm issues, informing project designs and activities.

    Program Management

    Engage in assessments and contribute to intervention strategies based on feedback from adolescent girls in the program.
    Strictly adhere to GBV guiding principles when interacting with adolescent girls and their parents or caregivers.
    Provide formal and informal supervision and training to mentors to ensure the delivery of high-quality life skills sessions.
    Collaborate with implementing partners and community leaders to develop selection criteria for engaging adolescent girls in life skills curriculum sessions.
    Adapt the Adolescent Girls Curriculum to the local community context.
    Conduct capacity-building training related to Adolescent Girls Programming for mentors, community leaders, implementing partners, and parents or caregivers.
    Directly engage with adolescent girls and parents as needed and work with mentors to ensure program quality.
    Coordinate with Women Social Affairs to provide case management services for adolescent girls when necessary.
    Develop monthly and weekly activity plans for mentors.
    Monitor supply and logistical needs of the Adolescent Girls’ safe space and life skills sessions.
    Enhance relationships with relevant GBV program stakeholders, community leaders, and parents or caregivers to promote communication and collaboration.
    Strengthen coordination by working closely with local actors, including schools, WSA, health, and legal entities.
    Participate in monitoring and evaluation activities, including assessments and surveys.
    Support GBV prevention activities, including implementation, monitoring, and evaluation.
    Develop and maintain effective working relationships with all relevant stakeholders.
    Facilitate training and workshops on gender and GBV-related issues for various groups.
    Develop and implement work plans, including quarterly, monthly, and monitoring plans.
    Provide prevention and risk mitigation services in collaboration with community and social workers.
    Conduct assessments and community meetings and develop relevant communication materials.
    Ensure the success of SASA! implementation, updating training materials and supervising community activists.
    Assist in capacity building for community workers to support GBV safety audits.
    Monitor prevention supply needs and manage procurement processes.
    Compile and submit prevention reports and support coordination meetings with relevant stakeholders.

    Team Management

    Provide technical guidance for adolescent girl program mentors, including on-the-job training.
    Support and liaise with all project teams and provide capacity building, including training and coaching on gender mainstreaming, protection, GBV, and social inclusion.
    Promote accountability, communicate expectations, and provide constructive feedback both formally and informally.
    Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

    Influence & Representation

    Coordinate with government, development, and humanitarian actors to promote gender equality, protection, social inclusion, and prevention of GBV.
    Represent Mercy Corps in various platforms, networks, and coordination forums focused on gender, GBV, and protection.
    Uphold the image and values of Mercy Corps.
    Gender, Equality, Diversity, and Social Inclusion (GESI)
    Support the recruitment of diverse teams and promote an inclusive and safe work environment.
    Lead by example to promote a gender-equal and inclusive workplace culture in day-to-day interactions with team members, partners, and program participants.

    Program and Proposal Development

    Provide humanitarian teams with technical support, coaching, and capacity building to ensure high-quality gender integration in programs.
    Conduct assessments to determine community needs.
    Document community meeting minutes and data for use in new initiatives.

    Supervisory Responsibility

    Provide technical support to all project teams, especially social workers, and community volunteers, to effectively deliver GBV services such as psychosocial support, gender, protection, child protection, and social inclusion.
    Provide capacity-building training.

    Security

    Ensure compliance with security procedures and policies as determined by country leadership.
    Proactively ensure that team members operate in a secure environment and are aware of policies.

    Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, and other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in designing, monitoring, and evaluating our field projects.
    Ongoing Learning In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
    Diversity, Equity & Inclusion Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion are a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.
    Equal Employment Opportunity Mercy Corps is an equal-opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status, or any other protected group in the locations where we work.

    About You

    Knowledge and Experience

    BA degree in Gender and Social Development, Sociology, Psychology, Social Work, or other similar social science fields.
    Minimum of four years’ work experience in gender, protection, and GBV-related roles in both development and humanitarian settings.
    Previous experience/exposures to the location/region he/she is applying for.
    Good verbal and written communication skills in English, and speaking the local language is a plus.

    Success Factors: The Protection and GESI Advisor will demonstrate experience managing programs in the field, further enhancing their ability to adjust technical theories to meet real-world complexities. The individual should have the proven ability to influence donors, partners, and peer organizations. The role requires strong interpersonal and cross-cultural communication skills and a level of emotional intelligence proficiency that quickly builds and maintains productive relationships across teams. Being aware and sensitive to international development issues and diverse cultures
    Safeguarding & Ethics
    Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

  • Human Resource Manager at Beka Food Manufacturing

    Beka Food Manufacturing is a reputable and fast-growing food production company in Ethiopia, known for delivering high-quality, innovative, and delicious food products. We are committed to fostering a strong organizational culture, continuous employee development, and operational excellence.
    Job Vacancy: Human Resource Manager
    Company: Beka Food Manufacturing
    Location: Addis Ababa, Ethiopia
    Employment Type: Full-time
    Application Deadline: June 5, 2025
    Job Summary
    Beka Food Manufacturing is seeking a dynamic and experienced Human Resource Manager to lead and manage the full spectrum of HR functions, including recruitment, employee relations, performance management, compliance, and workforce planning. The ideal candidate will be a strategic thinker with excellent leadership and interpersonal skills, capable of cultivating a positive work environment aligned with the company’s goals.
    Key Responsibilities

    Develop and implement HR policies and procedures in line with Ethiopian labor laws.
    Lead the end-to-end recruitment process including job posting, screening, interviews, and onboarding.
    Manage employee relations, conflict resolution, and disciplinary procedures.
    Oversee performance appraisal processes and employee development initiatives.
    Supervise payroll, benefits administration, and leave management.
    Maintain and update HR records and ensure accuracy of employee data.
    Promote workplace safety, diversity, and inclusion.
    Advise management on HR best practices and policy compliance.

    About You

    Qualifications and Requirements:

    Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree preferred).
    Minimum of 5 years’ proven HR experience, preferably in manufacturing or FMCG sectors.
    In-depth knowledge of Ethiopian labor laws and HR practices.
    Strong communication, leadership, and problem-solving skills.
    Proficient in HR software and Microsoft Office tools.
    High level of integrity and ability to handle confidential information discreetly.

  • Finance Manager at Three Roots International

    Three Roots International is a growing International not-for-profit organization, which exists to end extreme poverty by equipping and empowering vulnerable communities. We are a dedicated staff team who seek to execute the organization’s day-to-day activities with integrity, commitment, ambition, humility, and professionalism. Our mission is to cultivate holistic community development and economic resilience by empowering families through education, health, and income-generating initiatives. With an integrated approach that strengthens families across these three dimensions, we work to build flourishing futures. Currently, TRI operates in the Oromia Regional State, East Shewa Zone, Bishoftu City Administration, Gandgorba Kebele.
    Our work and life together are shaped by our values: We are Christian. We are Christ-followers who are shaped and motivated by our belief in the value of every person. We are responsive. We are driven by the expressed needs of the community, and seek to communicate and act with efficiency. We are focused. We are intentional in relationships and strategic in execution. We are partners. We value collaboration and we desire to work and learn with others. With this note, TRI invites dynamic, purpose-driven, and detail-oriented professionals to apply for the following position.
    Position Summary
    The Finance Manager plays a critical leadership role in overseeing and strengthening TRI’s financial operations. This includes designing and implementing financial systems and procedures, ensuring legal and regulatory compliance, conducting financial planning and reporting, and supporting strategic organizational goals. The Finance Manager will work closely with leadership to promote financial transparency and sustainability, and serve as the primary contact for external stakeholders on financial matters.
    Key Result Areas: The success of this role is measured by key result areas which are listed below:
    1. Ensure effective planning, execution, and monitoring of the organization’s financial resources.
    2. Ensure all financial reports meet donor requirements and are submitted timely.
    3. Maintain strong internal controls to safeguard assets and ensure financial integrity.
    4. Strengthen the finance team and promote financial literacy across the organization.
    5. Ensure full compliance with Ethiopian financial laws, tax obligations, and NGO regulatory requirements.
    Key Roles and Responsibilities
    1. Lead and oversee day-to-day financial operations under the direction of the Director of Operations and National Director.
    2. Develop and refine financial management policies, procedures, and internal control systems.
    3. Maintain up-to-date and accurate financial records, including donor agreements, staff contracts, and other financial documentation.
    4. Prepare, review, and monitor organizational and project budgets; advise on appropriate and strategic expenditures.
    5. Generate timely and accurate financial reports monthly, quarterly, and annually highlighting expenditures, variances, fund balances, and project status.
    6. Coordinate external audits and ensure compliance with statutory and regulatory requirements including tax filings and government reports.
    7. Administer inventory and asset management; ensure effective tracking and utilization of resources.
    8. Support the development of project proposals by contributing financial forecasts and budget inputs.
    9. Ensure efficient and compliant fund transfers and procurement processes.
    10. Review and reconcile accounts, validate fund balances, and conduct regular financial checks.
    11. Provide financial orientation and training for staff on budgeting and cost-effective management.
    12. Oversee procurement procedures and supervise store and property maintenance.
    13. Manage staff benefit payments, personnel files, contracts, time-sheets, and reimbursements.
    14. Conduct regular verification of store inventories and update the organizational asset list.
    15. Perform any other duties as assigned.

    About You

    Required Qualifications and Experience
    Education:
    ● Bachelor’s degree in Finance, Accounting, or a related field; a masters in Finance and Accounting or related field, international certification in finance and accounting or a certificate in project management will be considered as additional advantages.
    Experience:
    ● Minimum of 5 years of progressive experience in financial management, including at least 2 years with an international NGO.
    ● Proven skills in budgeting, financial analysis, and audit coordination.
    ● Strong organizational and problem-solving skills with an ability to adapt to changing circumstances.
    ● Experience managing multidisciplinary teams and fostering collaboration.
    ● Familiarity with computerized accounting systems and operations management software.
    Skills and Competence
    ● Proficient in MS Office (Word, Excel, PowerPoint, Access).
    ● Experience with Google Workspace is an advantage.
    ● Excellent written and verbal communication in English and Amharic; knowledge of Afan Oromo is desirable.
    ● Proficiency in accounting softwares such as peachtree
    ● Advanced spreadsheet and database management capabilities.
    ● Strong interpersonal and team-building skills.
    ● Demonstrated integrity and high ethical standards.
    Travel Requirements: Frequent travel to field offices and project implementation sites is required.
    Safeguarding Commitment
    TRI is committed to protecting vulnerable children and adults and preventing abuse, exploitation, and harassment in all forms. All employees must adhere to our Beneficiary Protection Policy and Employee Manual. We maintain a zero-tolerance policy toward any harm or exploitation of vulnerable individuals.
    Women are strongly encouraged to apply.

  • Customer Success Officer at Trade Ethiopia

    TradeEthiopia is a pioneering B2B company dedicated to connecting Ethiopian and African businesses with the global market. Through our services such as B2B matchmaking, import-export facilitation, trade expos, business training (TESBINN), media (TradeEthiopia Business TV), and digital marketplace platforms, we empower exporters, SMEs, cooperatives, and entrepreneurs to thrive in international trade.
    Position Summary
    We are seeking a Customer Success Officer who will be the bridge between our services and our clients. The ideal candidate is proactive, customer-focused, and able to provide strategic support to help clients succeed across all TradeEthiopia platforms and services.
    Key Responsibilities

    Serve as the primary point of contact for clients, responding to inquiries and managing client relationships.
    Support customers across all services, including Tesbinn training programs, Ethio-International Expo, Enisra job platform, and our export/import facilitation services.
    Provide onboarding assistance, user education, and technical guidance on how to use TradeEthiopia’s platforms effectively.
    Monitor client satisfaction and develop tailored solutions to improve retention and engagement.
    Identify opportunities to upsell or cross-sell additional services.
    Act as a liaison between clients and internal departments (sales, IT, events, training).
    Track customer issues, maintain records, and ensure timely resolution using CRM tools.
    Collect and analyze feedback for continuous improvement of services.

    What We Offer

    A dynamic and impactful working environment.
    Opportunities to grow with one of Ethiopia’s fastest-growing trade platforms.
    Exposure to international markets, expos, and professional networks.
    Performance-based incentives and growth pathways.

    Vacancy Announcement: Customer Success Officer
    Location: Addis Ababa, Ethiopia
    Company: TradeEthiopia B2B Company
    Employment Type: Full-time
    Deadline: 31 September 2025
    Gender: Female
    Quantity: 10
    Starting Date: As soon as possible

    About You

    Bachelor’s degree in Business Administration, Marketing, International Trade, or related fields.
    Minimum of 1 year experience in customer success, B2B support, sales coordination, or related roles.
    Strong understanding of B2B ecosystems, trade facilitation, or e-commerce platforms is a plus.
    Excellent verbal and written communication skills in English and Amharic.
    Skilled in Microsoft Office, Google Workspace, WhatsApp Business, email tools, and CRM platforms.
    Highly organized, solution-oriented, and able to work under pressure.
    Passion for trade, entrepreneurship, and client empowerment.
    Knowledge of additional languages (e.g., French, Arabic, Chinese) is an advantage.
    Assist during trade events, expos, and webinars as a support contact.