Job Region: Plaine Wilhems

Intermediate‑level role providing initial customer support by handling inquiries, processing orders, resolving issues, and troubleshooting basic technical matters.
 
L’opportunité:Nous recherchons un(e) Customer Support Senior Associate – niveau intermédiaire pour assurer le support initial aux clients en prenant en charge les demandes générales, le traitement des commandes clients, la résolution des incidents et le dépannage de problématiques techniques de base. Ce poste joue un rôle clé d’interface entre les clients, les équipes internes, les fournisseurs et les représentants commerciaux, avec pour objectif permanent d’assurer un haut niveau de satisfaction client à chaque interaction.Responsabilités principales:Agir en tant que point de contact principal pour les clients, en gérant les communications entrantes (appels et courriels) relatives aux commandes, au statut des services et à la résolution des problèmes.Traiter, accélérer et dépanner les commandes clients tout en garantissant l’exactitude des informations et un suivi efficace.Assurer la prise en charge complète des demandes clients, de leur initiation jusqu’à leur résolution.Collaborer de manière proactive avec les équipes internes, les fournisseurs et l’équipe commerciale afin de répondre aux besoins et préoccupations des clients.Utiliser plusieurs systèmes et outils, parfois complexes, pour rechercher des informations, traiter les demandes et suivre l’avancement des commandes.Maintenir une communication régulière avec l’équipe commerciale concernant les prix, les problématiques de service et les attentes des clients, afin de soutenir la croissance des ventes.Assurer le suivi des sujets en suspens et identifier des opportunités de résolution efficace.Proposer des recommandations visant à l’amélioration des processus et à l’optimisation du service.Prendre des décisions en conformité avec les politiques en vigueur et les précédents existants, en sollicitant l’encadrement si nécessaire.Être responsable de l’atteinte des indicateurs de performance tels que le respect des plannings, les standards de productivité et les critères de qualité.Gestion des commandes et du service clientLe poste comprend la prise en charge proactive des commandes clients et leur suivi de bout en bout afin de garantir la livraison dans les délais et une facturation correcte, incluant notamment :Problèmes de livraisonBlocages liés aux livraisons, à la facturation ou aux commandesAnnulations, libérations et remplacements de commandesGestion des commandes, y compris la levée des blocages EDITraitement des demandes de documents (certificats d’analyse, fiches de données de sécurité, etc.)Suivi des demandes de prixPrise en charge des tâches CMD entrantes en collaboration avec l’équipe CMDGestion des demandes d’échantillons et des commandes ZORIVérifications auprès des sites de productionCommandes de remplacement (SD), activités S20Gestion de clients spécifiques avec une responsabilité dédiée en service clientResponsabilités additionnellesAssurer toute autre mission confiée, telles que des activités de formateur, des tâches QREP ou des fonctions de support analyste liées à des projets d’optimisation. 

Level 2, Nexteracom Tower I, Rue du Savoir, Cybercity, Ebene, Mauritius

Phone: 659 0123

Apply Via:

HRMauritius@vwr.com

The Human Resource Officer is responsible for assisting in the effective administration of the Human Resources function and ensuring that HR policies, procedures, and practices are properly implemented within the Company.
 
Key Duties and ResponsibilitiesSupport the recruitment and selection process by preparing job advertisements, reviewing applications, scheduling interviews, and issuing employment-related documents.Draft and prepare HR correspondence, including employment contracts, confirmation letters, warning letters, promotion letters, and other official communications.Maintain accurate and up-to-date employee records in both physical and electronic formats, while ensuring confidentiality of information.Monitor attendance, absenteeism, lateness, and leave records of employees.Assist in compiling payroll-related information such as attendance records, overtime, deductions, and other relevant employee data.Ensure that HR practices comply with applicable labour legislation, Company rules, and internal procedures.Respond to employee queries on HR matters and provide appropriate assistance where required.Provide support in disciplinary and grievance procedures, including document preparation and follow-up actions.Coordinate onboarding and induction activities for newly recruited employees.Assist in the organisation and follow-up of staff training and development programmes.Prepare G1 & G3 applications, and monitoring of training on HRDC platform.Prepare HR reports, summaries, statistics, and other documentation as requested by Management.Communicate and liaise with employees, department heads, and external stakeholders on HR and administrative matters when necessary.Support the implementation and follow-up of the performance appraisal process.Ensure proper filing, safekeeping, and management of confidential HR documents.Contribute to the improvement of HR systems, procedures, and work practices.Carry out any other related duties as may be assigned by Management.Qualifications and ExperienceDegree in Human Resource Management.5 years similar work experience.Sound knowledge of HR principles, practices, and WRA.Good command of Microsoft Office applications.Skills and CompetenciesGood verbal and written communication skills.Strong organisational and administrative capabilities.Ability to handle confidential and sensitive matters with discretion.High level of accuracy and attention to detail.Ability to work effectively under pressure and meet deadlines.Good analytical and problem-solving skills.Ability to work both independently and collaboratively within a team.

J&J Auditorium Complex, Sayed Hossen Street, Phoenix, Mauritius

Phone: 601 2400

Apply Via:

snoorah@sbcl.mu

We are looking for a Digital & Marketing Coordinator who will primarily drive the company’s digital presence through content creation, social media management, and online campaign execution, while also providing supportive assistance in traditional marketing activities.
 
1. Key ResponsibilitiesDigital Marketing & Social MediaPlan, create, and publish engaging content across social media platforms (Instagram, TikTok, Facebook, LinkedIn, etc)Monitor, analyze, and report on digital campaign performance and social media engagementAssist in the execution of paid advertising campaigns (Google Ads, Meta Ads, etc)Content CreationDesign marketing visuals using Canva and Adobe Illustrator/PhotoshopProduce short-form videos and branded assets for online campaignsWrite copies for posts, website content, and promotional materialsWebsite & E-commerceUpdate product listings, banners, and landing pagesEnsure content is accurate, up to date, and optimizedSupport online promotional campaigns and seasonal campaignsTraditional Marketing SupportAid in preparing print materials (flyers, catalogues, etc)Support, when required, the organization of events and promotional activitiesAssist in liaising with suppliers, agencies, or partnersGeneralStay updated on digital trends and propose innovative ideasCollaborate with other departments to align marketing activities with business goals Photography and video production/editing skills are a strong advantage2. Skills & QualificationsBachelor’s degree in marketing, Communications, Digital Media, or equivalent experience1–2 years of experience in digital marketing, preferably in retail or e-commerceProficiency in Canva, Adobe Illustrator, Photoshop (or similar design tools)Strong understanding of social media platforms and content trendsCreative mindset with strong attention to detailExcellent organizational and multitasking skillsStrong written and verbal communication skills (English, and French if required)Knowledge of Google Analytics, or advertising platforms is an advantage3. Key CompetenciesCreativity and innovationProactivity and adaptabilityTeamwork and collaborationTime management and organizational skillsResults-oriented approachWhy Join Us?If you are a digitally savvy, creative, and proactive individual ready to bring a brand to life across multiple platforms, join our Marketing Team at Mathieu Opticien and contribute to our continued success!About UsMathieu Opticien, a leading optical group in Mauritius with over 65 years of experience, is part of the Essilor Luxottica Group. We are committed to providing exceptional eye care and offering a wide range of high-quality frames and Essilor lenses.To ApplyPlease submit your motivational letter and CV through this LinkedIn job advert, email them or visit our career page at http://mathieu-opticians.mu/apply/We look forward to discovering how you can help shape the voice and vision of Mathieu Opticien.

123, Sir Guy Forget Avenue,, Quatre Bornes, Mauritius

Phone: 424 4528

Apply Via:

Job@mathieu-opticians.mu

Agent de recouvrement
 
VOS MISSIONS : Émissions et réceptions d’appels, relances téléphoniques amiables et envoi d’e-mails au nom de notre client.Recouvrement de créances de débiteurs B2B.Gérer un portefeuille client.Garantir l’image de marque de notre client.Négociation de plans de paiement/échéanciers, études de solvabilité.Assurer une relation clientèle basée sur un discours adapté.Détection des risques/litiges.Une notion en comptabilité serait un avantage (Débit/Crédit etc.)PROFIL :EXPERIENCE OBLIGATOIRE dans le Recouvrement B2B (Minimum 2 ans).Maîtrise PARFAITE du français oral et écrit.Bilingue (Anglais & Français).Faire preuve de dynamisme, de motivation et d’assiduité.Bon sens relationnel.Bonne attitude professionnelle, autonomie, réactivité et sérieux.AVANTAGES:Salaire attrayanteHeures supplémentaires rémunéréesCouverture médicaleFormation de qualité assuréeÉvaluation des performancesUn parcours professionnel bien défini au sein du groupeHORAIRES:Lundi au Vendredi : 11h00 – 19h30 / 11h30 – 20h00

11th & 12th Floor, NEXSKY Building, Ebène Cybercity, 72201, Ebene Cyber City, Mauritius

Phone: 4653570

Apply Via:

gpo.recrutement@fr.gt.com

.
 
The purpose of this role is to develop and deliver automated business processes through Robotic Process Automation (RPA) technology across the business. Working alongside key stakeholders and local experts, be able to elicit requirementsWork alongside automation analyst to elicits business requirements from process owners, subject matter experts and key stakeholders at all levels of seniority. Assist with analysing both new and existing opportunities and evaluates the business cases in order to assess the feasibility of automating each use case Designs and configures non-complex process solutions in accordance with the design principles and standards specified and uses core workflow principles that are efficient, well structured, maintainable and easy to understand. Problem solves issues that arise from processes and supports existing non-complex processes implementing change requirements as part of a structured change control process in a timely manner” Proactive communication with business analyst, business stake holders, process controllers and management line (whenever required) through-out the course of a use case. To co-ordinate with business SME and Analyst to creates and documents test procedures and test scenarios for the testing phase of each configuration. Ensuring regression testing does not impact further systems detrimentally. Uses continuous improvement techniques alongside robotic technology to identify trends and brand new opportunities to further explore and develop Robotic Process Automation solutions through test and learn activities Qualifications & ExperienceBachelor’s Degree in Engineering/software-related technology (BCA/MCA/MS) or any relevant streamTechnical demonstrable knowledge and exposure to fundamental theories, principles and concepts of UiPath software or other RPA solutions recommended.Apply best practice tools, techniques and standards to map and document the business processes in detail.Understanding of workflow based logic and the ability to both understand a business process from a workflowStrong Analytical bias, with the ability to pick up new skills relatively quicklyProcess mapping using Visio or other mapping toolsAutomation/Testing/Analytics/Machine Learning/other Technical background is an added advantageGood communication skills with the ability to elicit, question, probe and challenge others across the organisationAwareness or exposure to developing macros, formulae or any other coding activities would be beneficialGood Team Playe Skills/Specific Tasks/Activities Technical (e.g. Coding (Java), Testing (Unit))Process ImprovementCommunications and relationship managementApply best practice tools, techniques and standards to map and document the business process in detailFunctional / Domain (e.g. Underwriting, Claims Mgmt.)Knowledge of developing macros, formulae or any other coding activities would be beneficialProcess mapping using Visio or other mapping toolsBusiness / Client Engagement (e.g. Marketing, Consulting)Strong communication skills with the ability to elicit, question, probe and challenge others across the organisationRelationship management with all stakeholdersPeople Engagement (e.g. Hiring, Training etc.)Good Team PlayerAdministrative / Compliance (e.g. Documentation, Quality etc.)Creates and documents procedures, scenarios and learnings of monitoring and controlling processes released into production

Rue de l’Institut, Ebene, Mauritius

Phone: 465-4600

Apply Via:

recruitment_azmu@allianz.com

.
 
This position forms part of GRP scrum team/s to provide support and develop enhancements under the SAP Finance and Controlling Module. The Application Designer will assist in implementing SAP solution development for testing in production through configuration, automation, integration, and applying business domain knowledge.  Responsibilities  • Responsible for SAP platform in the FICO task, configuration to support based on the business and application requirements and processes;  • Responsible for all aspects of FICO module;  • Perform testing, assist training, work on new initiatives, oversee all phases of the implementation;  • Analyse and solve incidents;  • Coordinate changes and problemsolving with our partners;  • Participate in the preparation of documentation on best practices, business procedures, reporting, SAP configuration and master data maintenance;  • Ability to work on European working hours within agile environment   Profile  • Technical Background Expected:  • 1-5 years of experience in SAP FICO  • Knowledge in ERP system will be an advantage  • Bachelor’s Degree or equivalent in Computer Science, Information System, Accounting, Finance , or related field  • Soft skills Expected  • Good interpersonal skills, operating as part of a team, participating, collaborating with team members on projects and changes;  • Strong verbal and written communication skills;  • Analytical, problem-solving and conceptual skills;  • Ability to work independently, and report on status and planning of own work;  • Fluency in English and French 

Rue de l’Institut, Ebene, Mauritius

Phone: 465-4600

Apply Via:

recruitment_azmu@allianz.com

QBL is looking for a dynamic Cashier & Remittance Clerk to manage cash transactions efficiently and accurately while processing remittances and maintaining financial records in compliance with company policies and regulatory requirements.
 
The key responsibilities and tasks will include the following:The cash settlement team will post the transactions manually if the automatic posting is not working.Ensure all the transactions on Isales has been uploaded in Navision/Business Central.The CST is responsible for post all the transaction from the Interface list module to ensure that all the transactions are cleared.Ensure that import of all transaction on the remittance module is done, validated and posted in Navision/Business Central.To verify cash, cheques, Compusafe voucher and E payment (Juice, Card, IB, online payment etc.) on the spot remitted by deliverymen daily.To fill online remittance form after having verified the cash, cheque and E payment remitted by the deliveryman by inputting all the breakdown in the remittance form that is the coins, notes and cheque numbers are correctly.To check all the mode of E payment on a platform, dates, references, and amount to ensure that the E payments are genuine. The references of the E payment are copied from the platform and paste on the remittance form.Ensure that all anomalies noted are reported as cash short on the remittance form of the deliveryman and make them pay the cash on the spot.Responsible to invoice any products short on trucks on the Outsourced distributors’ name and same is signed by the respective deliveryman. For inhouse invoice is raised on the deliverymen’s name.To make the Deliveryman acknowledge the remittance form (Cash short / over) by inserting their password.Ensure that all stock returns on the truck the CST need to cross check the quantity on the transfer order module tallies with what the Internal Control team has validated and ship and receive the items in Navision/Business Central. and same are transferred automatically to the delivery location.To ensure that all documents are properly signed by clients and any anomaly to be reported to the remittance supervisor on the next working day.Circulate cash short report daily and providing the reasons for cash short.Process credit notes for all cancellation of full invoices based on approval.To process all cheques submitted by the credit control team in Navision/Business Central.To ensure that all the trucks locations are zero daily – Any anomaly noted to be flagged to the Remittance Supervisor.At the end of the day, the CST generates a cashier’s report and cross check same against all the cash received for the day, E payment, Compu safe voucher.Prepares bank report consist of cash cheque coins, Juice, all mode of E payment.To deposit the revenue for the day to the bank on the next working day (except for the ones in the Compu safe).To prepare cash reconciliation report (including E payments; Juice, Compu safe, card, bank transfer, payment done in advance) to bank daily.To be in charge of petty cash float and ensure that all cash taken from petty cash are backed by petty cash request signed by authorized personnel and same is followed by cash receipts at the end of the day.Perform any other cognate duties related to Remittance as delegated by CHIEF FINANCE OFFICER or his/her delegate.Qualifications & Experience:High School Diploma or equivalent; a degree or diploma in Finance, Accounting, or Business is an advantage.1–3 years of experience in a cashiering or remittance-related role, preferably in a financial institution or money transfer agency.Familiarity with remittance platforms and POS systems is a plus.Key Skills & Competencies:Excellent numerical and cash-handling skills.Strong attention to detail and accuracy.Good communication and interpersonal skills.High level of integrity and trustworthiness.Ability to work under pressure and handle transactions efficiently

Royal Road, Belle Rose, Belle Rose, Mauritius

Phone: 6509000

Apply Via:

recruitment@currimjeefmcg.com

Chargé de relation client – Réception d’appels entrants

Le service client n’est pas un standard, c’est le cœur de notre relation avec nos clients. Nous sommes en pleine expansion et nous recherchons des personnalités enthousiastes et bienveillantes pour renforcer notre équipe.
 
Chargé de relation client – Réception d’appels entrants Le service client n’est pas un standard, c’est le cœur de notre relation avec nos clients. Nous sommes en pleine expansion et nous recherchons des personnalités enthousiastes et bienveillantes pour renforcer notre équipe.Tu te reconnais dans ce profil?Tu es passionné(e) par le service client et tu préfères les appels entrants.Tu as une excellente maîtrise du français à l’oral.Tu as le sens du contact, un bon savoir-être et un esprit d’équipe.Tu es flexible et tu as envie d’apprendre un métier passionnant.Tu es motivé(e) à développer tes compétences et à évoluer dans un environnement jeune et dynamique.Au quotidien, tes missions seront variées: Réceptionner et traiter les appels entrants avec le sourire.Assister et conseiller nos clients avec bienveillance.Proposer des offres commerciales adaptées à leurs besoins.Gérer les réclamations et remonter rapidement les anomalies.Effectuer le suivi et le traitement back-office des dossiers.Nous t’offrons bien plus qu’un simple emploi, nous t’offrons un avenir:Une formation rémunérée pour te donner toutes tes chances de réussite.Un salaire de base attractif et des primes de performance qui récompensent directement ton travail.Une prise en charge complète de ton assurance santé après ta période de probation (6 mois).Une activité en pleine expansion avec de réelles possibilités d’évolution de carrière en interne.Prêt(e) à relever le défi et à construire ton avenir à nos côtés ?Postule dès maintenant et rejoins une aventure humaine et professionnelle où ta motivation fera la différence

85, ST JEAN ROAD, 6TH FLOOR NEWRY COMPLEX, QUATRE-BORNES, Mauritius

Phone: 454 9240

Apply Via:

Our client in the manufacturing and distribution sector is seeking to recruit a dynamic Outdoor Sales Officer who will report to the Head of Sales.
 
The incumbent will drive sales growth and promoting industrial products, and related accessories while ensuring customer satisfaction and timely follow-up.Responsibilities:Convert leads into confirmed sales and achieve budgeted sales targets.Promote products and solutions through site visits, phone calls, quotations, and brochures.Identify new markets, products, and potential clients.Develop and grow a portfolio of industrial customers.Meet agreed sales targets and contribute to the growth of the business.Maintain excellent relationships with clients.Handle customer requests, queries, and complaints professionally.Act as a key link between clients and the after-sales service.Ensure customer satisfaction throughout the sales and delivery process.Prepare and issue accurate quotations based on client requirements.Follow up on quotations and pending sales.Ensure timely response to client requests and tenders.Monitor client sites to ensure empty cylinders do not remain idle and that cylinder stocks are rotated efficiently.Perform close monitoring and follow-up of all cylinders delivered to clients.Collect cash payments from clients and drivers where applicable and ensure safe transfer to accounts.Develop and maintain strong technical knowledge of: Industrial and medical gases / Welding and cutting machines, consumables, and accessories.Provide appropriate technical advice to customers.Use ERP systems (Proximasoft), POS, and cylinder tracking software accurately.Complete weekly planning and sales activity reports.Maintain proper sales and customer records.Profile:Degree in Sales, Business, Commercial Studies, Marketing or a related field would be an advantage.Candidates with technical qualifications with a recognise institution and proven sales experience will also be considered.Minimum 3 years’ experience in sales (industrial sector is an advantage but not mandatory).Proficiency in Microsoft Office Tools.Valid driving licence (mandatory).Technical aptitude and willingness to learn product ranges.Ability to work independently and as part of a team.Strong leadership and negotiation skills.A solid work ethic and excellent teamwork.Readiness to go the extra mile.

The Factory, Vivéa Business Park, Moka, Mauritius

Phone: 405 7100 / 4057100

Apply Via:

recruitment@alentaris.com

Our client, a chain of supermarket operating in the retail and distribution sector, is seeking to recruit a Maintenance and Project Development Manager.
 
ResponsibilitiesWork closely with other departments on a daily basis to understand their needs and provide appropriate technical and maintenance support.Plan, manage, and deliver maintenance, renovation, and capital projects from start to finish.Prepare and manage project budgets, timelines, and resources to ensure projects are completed on time and within budget.Monitor project costs, control expenses, and implement cost‑saving measures when needed.Participate in the selection and management of contractors, suppliers, and service providers.Ensure contractors and suppliers meet agreed performance standards and contractual requirements.Develop, document, and enforce maintenance procedures, policies, and processes.Lead review meetings to improve existing processes and enhance service quality.Ensure all work complies with company quality standards, safety regulations, and legal requirements.Promote a strong safety culture by implementing safety procedures, training, and emergency plans.Focus on delivering high‑quality services that meet or exceed customer expectations.Profile: Bachelor’s degree in Engineering, Facilities Management, Construction Management, or a related field.At least 10 years’ experience in maintenance, facilities, or project management.Strong knowledge of maintenance operations, project management, and budget control.Good understanding of safety, environmental, and regulatory requirements.Experience in the retail sector is an advantage.Proficient in Microsoft Office applications.Holder of a valid driving licence.Strong leadership, communication, and people‑management skills.Well‑organized, detail‑oriented, and results‑driven.Able to work under pressure and meet tight deadlines in a fast‑paced environment.Customer‑focused with strong problem‑solving and decision‑making abilities.

The Factory, Vivéa Business Park, Moka, Mauritius

Phone: 405 7100 / 4057100

Apply Via:

recruitment@alentaris.com