Job Region: Gauteng

DESCRIPTION

We are looking for a talented PowerGen Field Service Technician to join our team specializing in Service for our Service Operations Department in Gauteng, South Africa.

In this role, you will make an impact in the following ways:

Deliver reliable, high‑quality diagnosis, repair, overhaul, and rebuilds on complex engine products at customer sites, ensuring minimal downtime and maximum equipment availability.
Act as the primary technical specialist and trusted customer contact, providing expert support on complex field issues and reinforcing confidence in the company’s service capability.
Build and maintain strong, productive customer relationships by responding promptly to service needs and consistently delivering efficient, customer‑focused solutions.
Apply specialized tools, documented procedures, and company policies to safely and accurately execute complex repairs and preventative maintenance to defined standards.
Identify, escalate, and collaborate on unresolved technical issues with product specialists or supervisors to ensure effective resolution and continuous improvement.
Coach, guide, and support technicians and apprentices through knowledge transfer, work direction, and review of repair plans, strengthening overall team capability.
Ensure accurate and timely completion of all service documentation, including service worksheets, timesheets, warranty claims, and quality records.
Actively identify additional service and sales opportunities while maintaining strict adherence to Health, Safety, and Environmental policies and ensuring service vehicle and tools are kept to a high standard.

RESPONSIBILITIES

To be successful in this role you will need the following:

Strong diagnostic capability, including the ability to translate customer complaints into structured troubleshooting plans, use guided workflows and specialized mechanical/electronic tools, validate repairs, and accurately document outcomes in business systems.
Proficient use of electronic service tools and software, with the ability to select the correct tool set, interpret results, and determine effective next steps for timely service resolution.
In‑depth understanding of engine systems and their interactions, enabling accurate analysis and repair of complex electrical and mechanical systems using service publications, measurements, and OEM documentation.
Disciplined execution of quality repairs, maintenance, documentation, and technical escalation processes, ensuring work is completed safely, efficiently, within standard repair times, and with complete, traceable service records.

QUALIFICATIONS

Education/ Experience:

Qualified Power Generation Technician with an N6 Electrical Certificate and a extensive relevant experience.
Strong safety consciousness, with consistent adherence to Health, Safety, and Environmental standards and procedures.
Proven ability to troubleshoot and diagnose complex systems, delivering first‑time‑right repairs to minimize equipment downtime.
Willingness and availability to travel domestically and internationally as required to support service needs.
In‑depth understanding of generator paralleling and synchronization, including associated control and protection systems.
Certified and competent to work on Medium Voltage (MV) and High Voltage (HV) systems.
Demonstrated capability to coach, mentor, and develop team members, enabling others to perform complex diagnostics and repair work effectively.

go to method of application »

Apply via company website ( ) or

RESPONSIBILITIES:

The successful candidates’ responsibilities will include, but are not limited to:

Provide support to lecturers and non-academic staff:

Provide 2nd line support to lecturers to ensure:

The client’s AV need is understood;
The right equipment is set up as determined by the needs analysis;
The right equipment is available at the right time and place;
Diagnose and solve AV technical issues in critical timeframes across geographically dispersed locations; 
Identify AV technical issues based on user service request;
Escalate unresolved client AV challenges to 3rd-level IT support; 
Provide in-person and telephonic assistance related to AV problems in our venues;

Provide IT support in collaboration with workstation support technicians:

Assist with support on the computer as per the team leader’s directive;
Assist with software problems on the computer as per the team leader’s directive;
Configure the University of Pretoria’s enterprise Wi-Fi on devices; 
Provide basic maintenance of Podium machines;

Maintenance:

Provide 1st line maintenance on AV and electronic equipment (Technical task);
Replace faulty or old AV equipment part of the system;
Ensure that calls are logged for venues to be maintained and operational at all times per agreement;
Inspect venue and report structures, including cleanliness, operation, and general appearance for all AV equipment; 
Escalate unresolved maintenance problems to the 3rd level;
Conduct equipment audit to maintain asset register as required:
Report discrepancies regarding equipment;

Installation and repair:

Repair and/or replace damaged video and audio cables;
Repair overhead projectors, including bulb replacement;
Install and wire Audio Visual equipment;

Participation in events:

Provide support to an event by being a selected member of an event’s team that will be responsible for AV systems;
Set up fixed and temporary installations of audio-visual systems; 
Provide after-hours support when scheduled; 
Operate AV equipment for selected events; and troubleshoot and resolve problems;
Select suitable equipment and ensure the safe return of the equipment from the store;
Assess the operability of equipment;

Communication and teamwork:

Liaise with team members to share real-time information;
Provide feedback on issues regarding incidents, changes, or configuration changes;
Monitor incident ticket completion that keeps the end user informed of the status; 
Liaise with all parties involved in incident handling; 
Communicate additional user requirement to management;
Report non-standard implementations;

Ticket handling:

Enter user and service request information into the ESM solution to open an incident ticket;
Diagnose and resolve user incident ticket;
Escalate the request to the team leader or 3rd level where a solution is not available;
Monitor incident ticket completion and keep end user informed of status; 
Close out incident ticket in ESM solution upon completion; 
Adhere to technical support policies, procedures, and processes in order to meet customer needs; 
Resolve incidents upon the SLA of each such ticket.

MINIMUM REQUIREMENTS:

A relevant National three-year Diploma, with:

A total of two years’ experience in: 

Computer operating and setup skills;
Electronic repairs;
Maintenance and repair of audio-visual systems;
Support of audio-visual system;
Valid driver’s license;
Certificate in computer software, e.g., N+ or relevant;
Working at heights certificate;

OR

Grade 12; with

A total of four years’ experience in: 

Computer operating and setup skills;
Electronic repairs;
Maintenance and repair of audio-visual systems;
Support of audio-visual system;
Valid driver’s license;
Certificate in computer software, e.g., N+ or relevant

go to method of application »

Apply via company website ( ) or

www1.up.ac.za

Key Purpose

To accurately process, reconcile, report, and support the end to end commissions lifecycle across SmartComm, Source Finance, and related systems, ensuring timely and accurate commission payments, robust monthly reporting, audit support, and effective resolution of commission queries through strong system engagement and controls. This role exists to protect commission accuracy, support month end and audit processes, and ensure operational stability through proactive monitoring, reconciliation, and system issue resolution.

Areas of responsibility may include but are not limited to:

Commission Processing & Accuracy

Manage daily commission processing across SmartComm and Source Finance to ensure commissions are calculated, transferred and settled correctly, so that brokers and internal stakeholders are paid accurately and on time.

Reconciliations & Data Integrity

Perform daily, monthly and periodic reconciliations between policy systems, commission systems and payment files to ensure completeness and accuracy of commission data for financial reporting and audit purpose

Commission Reporting & Information Delivery

Prepare, validate and distribute commission‑related reports to internal teams and external partners to support monitoring of commission flows and management reporting.

Month‑End, Year‑End & Audit Support

Support month‑end, year‑end and audit processes by preparing schedules, calculations and audit evidence, and investigating anomalies identified during review.

Query Resolution & Stakeholder Support

Investigate and resolve commission‑related queries from brokers, distribution, servicing and internal teams within agreed SLAs, ensuring confidence in commission outcomes.

Systems Engagement & Issue Resolution

Log, manage and track commission‑related system incidents, data issues and enhancement requests through JSM, Jira etc to ensure defects are resolved and root causes addressed.

Testing & Go‑Live Validation

Execute functional and end‑to‑end testing for new commission benefits, rule changes and system enhancements to ensure accuracy prior to implementation.

Continuous Improvement & Projects

Contribute operational input, data validation and monitoring to commission‑related projects and improvements to support automation, scalability and control.

Knowledge and Skills:

Excellent time management and organizational skills
Problem Solving skills
Attention to detail and high level of accuracy
Excellent Communication skills
Coping with Pressure and Setbacks
Ability to multitask and prioritize
Strong knowledge of commission and finance process and systems
Excel proficiency (intermediate)
End‑to‑end commission lifecycle within an insurance or financial services environment
Commission calculation methodologies, including binder fees & broker fees
Reconciliation principles and control frameworks
Audit requirements and supporting documentation standards

Education and Experience

Education:

Matric (Essential)   
Relevant Degree/Diploma in Finance or Accounting – (advantageous)

Minimum Experience:             

2 years experience working in a financial institution (essential)
1 year short term insurance experience (advantageous)
2-3 years financial administration experience (essential)
1 year commission experience (essential)

go to method of application »

Apply via company website ( ) or

Your new position

As CRA you will drive study quality and performance through risk-based monitoring and proactive risk management, collaborating effectively with site staff and cross-functional teams to ensure successful execution of the trial. Your responsibilities will be

Site Management & Monitoring: You will oversee and manage assigned clinical trial sites, conducting on-site and remote monitoring visits in accordance with the Monitoring Plan, Protocol, ICH-GCP, internal SOPs, and applicable regulatory requirements. Responsible for additional tasks as assigned by affiliate/CDC – COM/TA Head
Quality Oversight: You will drive the implementation of RBQM principles to ensure high-quality execution of clinical trial activities
Stakeholder Collaboration & Communication: You will actively engage with site staff and collaborate with cross-functional teams to support strong site relationships and ensure efficient clinical trial execution

This position is required flexibility to travel as required.

Your new department

 You will be part of the Clinical Development Centre (CDC) in NN South African office with 45 employees. You will be working closely with global and regional clinical operations, medical, and development teams. The CDC plays a critical role in enabling efficient trial start-up, optimizing site selection strategies, and ensuring the successful execution of Novo Nordisk’s clinical trial portfolio. In this role, you’ll bridge the gap between strategic planning and operational execution, ensuring South African sites are positioned for success in delivering innovative treatments to patients with high quality.

Your skills & qualifications

You are expected to hold a bachelor’s degree in Life Sciences or related field and have at least 4 years’ experience in clinical trial monitoring or relevant pharmaceutical industry/CRO role. You have excellent written and verbal communication and stakeholder management skills

Moreover;

Strong understanding and knowledge of ICH-GCP guidelines, regulatory requirements and clinical trials methodology.
Demonstrated ability to ensure high-quality execution of clinical trial activities in compliance with ICH-GCP, regulatory requirements and internal SOPs.
Strong organisational and time management skills, with the ability to manage multiple sites and priorities.
Project management capabilities with high attention to detail, integrity, and commitment to quality and patient safety.
Proficiency in digital tools, including electronic data capture (EDC) systems, CTMS, eTMF, and other clinical trial software.
Problem-solving and decision-making capabilities, including proactive risk identification and mitigation.
Open to embracing better ways of working and identify opportunities for continuous improvement, including new technologies and digital tools.
As a person you are confident working in dynamic environments independently and as part of a team and have attention to detail and commitment to high-quality, compliant trial conduct.

go to method of application »

Apply via company website ( http://www.novonordisk.com ) or

Job Purpose

Connect with the customer and consultant, conduct needs analysis and propose solutions and benefits to the customer and consultant. Need a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.
Ensure consultants are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results.

Responsibilities

Operations Management

Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.

Performance Management

Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organisation’s performance management systems to improve personal performance. 
Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Customer Management (External)

Help manage clients by carrying out standard activities and providing support to others.
Manage customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.

Operational Compliance

Identify, within the team, instances of non-compliance with the organisation’s policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Leadership and Direction

Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organisation’s strategy, mission and vision; motivate people to achieve local business goals.

Capability Building

Use the organisation’s formal development framework to identify the team’s individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching in own area of expertise to enable others to improve performance and fulfill personal potential.

Customer Relationship Management (CRM) Data

Monitor team members’ use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.

Insights and Reporting

Extract and combine data to generate standard reports.
Identify gaps and suggest improvements to achieve targets and goals.

Work Scheduling and Allocation

Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.

Personal Capability Building

Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
Keep up to date with business products and keep abreast of changes in the insurance industry, including competitor products.
Gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, and industry best practices through ongoing education, attending conferences, and reading specialist media.
 

go to method of application »

Apply via company website ( ) or