Job Region: Gauteng

Job Purpose

Responsible to supervise the day-to-day delivery of the food and beverage service and team within a specific outlet / conference centre with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards. 

Key Performance Areas

Shift Supervision
Put in place staff scheduling and duty allocations to ensure maximum coverage.
Handle shift briefings / handovers / shift reports.
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet.
Report and resolve any issues experienced.
Manage the control of stock and operating equipment as per SOP for the outlet.
Cash-ups at the end of the shift.
Food and Beverage Product Offering
Monitor service offering / products and pricing within F&B.
Make recommendations of improvements to the product and service offering.
Co-ordinate the implementation of the food and beverage promotional calendar for outlets.
Monitor customer service standards and identify any areas of concern.
Conduct maintenance walkabouts for front of house and back of house areas.
Monitor health, safety, hygiene and environmental elements in the area.
Monitor the use and storage of operating equipment.
Monitor stock control and operating equipment control processes.
Investigate variances / discrepancies and take necessary action to correct.
Conferencing Product
Liaises with clients.
Attends pre-conference meetings.
Provides client with relevant solutions / options for conferencing – including set-up, themes, decor, lighting, equipment, etc.
Conduct QA to ensure set-up is in line with client requirements.
Is present at functions to ensure execution is in line with client requirements.
Manages staff appearance and floor appearance/ functioning of equipment and systems.
Control and management of stock and operating equipment as per SOP.
Liaises with Technical to ensure maintenance schedule plan is adhered to and any issues resolved.
Monitors and reports on functions.
Provide input into the post-mortem on events and makes recommendations for improvements.
Provides ideas and solutions that are innovative and in line with industry trends.
People Supervision
Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
Identification of employee training needs.
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet.
Supervise employee relations within the department.
Staff communication and motivation.
Performance contracting, reviews and development.
Assist in providing resources and removing obstacles to performance.
Onboarding of new staff members.
Financial Control
Authorise spend in line with budget.
Conduct accurate 10, 20-day stock takes for the outlet in line with Company process.
Report on any variances for the outlet.
Work Conditions and Special Requirements
Ability to work shifts that meet operational requirements.
Physically able to move operating equipment.
Have an open attitude to perform similar functions in alternative outlets due to operational requirements. 

Job Requirements

Education

3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level. 

Experience

3-4 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations. 

Skills and Knowledge

Collecting Information
Team Co-operation
Verbally Informing
Supervising
Dealing with Customers
Appraising & developing
Problem-Solving 

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Job Overview:

An exciting opportunity exists for a professional, client-focused individual to join a well-established business operating within a specialised luxury asset and investment-related market.
This role is ideal for someone who enjoys working closely with clients, maintaining exceptional service standards, managing administration accurately, and contributing to business growth. The successful candidate will become part of a small, close-knit team and will play a critical role in the day-to-day operation of the business.
While exceptional client service and administration are the primary focus of the role, the successful candidate should also enjoy building relationships, identifying opportunities and contributing to business growth.

Minimum Requirements:

Grade 12.
Valid driver’s licence and own reliable vehicle.
Computer literate, particularly Microsoft Excel and general business systems.
1+ years’ experience in a client-facing, customer service, hospitality, administration, sales support or related environment.
Excellent verbal and written communication skills.
Willingness to work Saturdays.
Due to the nature of the industry, a high level of integrity, professionalism and discretion is essential.

Duties will include but is not limited to:
Client Service & Operations (Primary Focus):

Welcome and assist clients professionally and confidentially.
Deliver exceptional customer service and build long-term client relationships.
Ensure the showroom and client environment are maintained to a high standard.
Manage client enquiries, appointments and follow-ups.
Support the smooth daily operation of the business.
Represent the company professionally at all times.

Administration & System Management:

Capture and maintain accurate client and transaction information.
Ensure all records, documentation and system information are updated correctly.
Perform general administrative duties and filing.
Maintain high levels of accuracy and attention to detail.
Assist with reporting and record management as required.
Conduct basic market research and monitor precious metal pricing trends (training provided).

Sales & Business Development Support:

Identify opportunities to generate new business.
Build and maintain professional networks and relationships.
Assist with client acquisition and retention initiatives.
Promote the company’s services in a professional and ethical manner.

Ideal Candidate Profile

Professional and well-presented.
Strong interpersonal and relationship-building skills.
Positive, energetic and self-motivated.
Detail-oriented and highly organised.
Comfortable working independently within a small team.
Teachable and eager to learn.
Commercially minded with a natural client-service approach.
Able to think on their feet and solve problems proactively.

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Description

Zutari: Co-creating an engineered impact.

Zutari is a well-established, management-owned engineering firm with almost 90 years’ experience. As human-centred engineering consultants and advisors, we are trusted by our clients, business partners, communities and other stakeholders across Africa.
We co-create engineering solutions that have a positive impact and improve people’s lives. Zutari values inclusion and recognises the importance of a diverse, talented workforce, believing that people need other people to succeed.

What kind of talent do we pursue?

We employ people with the right attitude and a positive mindset, who are motivated by doing the right thing, getting things done and share a sense of urgency. People who have an impact in our teams and broader community. People who think differently and connect with those around them to co-create new opportunities and leave a meaningful legacy.

About the role:

The Senior Manager FP&A – is responsible for leading Zutari’s planning, forecasting, operational finance, management reporting, business partnering, and performance insight capabilities across the Group. Reporting to the Group Chief Financial Officer, the role serves as the key finance interface into operations and plays a central role in linking financial performance, project performance, business drivers, and management decision-making.
The role will lead the Project Finance Accountant (PFA) team and the finance data and operational reporting capability, ensuring that finance support to the business is commercially relevant, analytically strong, and operationally embedded. The role is responsible for driving high-quality budgeting, forecasting, performance analysis, management reporting, and financial insight, while helping operational leaders understand the drivers of business performance and make better decisions.
This role requires a senior finance leader with strong commercial acumen, management accounting capability, operational finance experience, and the ability to translate complex financial and operational data into actionable insight. The incumbent must be able to operate effectively in a multi-entity, project-based, and increasingly multi-jurisdictional environment, while building strong relationships across finance and the business.

Key responsibilities 

Strategic Finance Partnering and Operational Support

Act as the primary finance partner to operations, providing insight, challenge, and support on financial and business performance matters.
Build strong relationships with operational leadership and project-facing teams to ensure finance is embedded in decision-making and performance management.
Translate financial and operational information into meaningful insight that supports delivery, profitability, resource planning, and business improvement.
Provide the Group Chief Financial Officer and executive leadership with forward‑looking insights on business performance, key risks, growth opportunities, and strategic trade‑offs..
Strengthen the quality of finance engagement with the business by ensuring commercially relevant, timely, and practical support to operational stakeholders.

Planning, Budgeting and Forecasting

Lead the Group’s budgeting and forecasting processes across business units and operational areas, ensuring alignment with strategic priorities and operating realities.
Drive robust planning assumptions, challenge inputs, and improve the quality, consistency, and credibility of budgets and forecasts.
Coordinate forecasting cycles and ensure meaningful visibility of expected performance, risks, opportunities, and resource implications.
Inform scenario planning, sensitivity analysis, and reforecasting to improve business responsiveness and decision-making.
Work closely with business leaders and finance teams to ensure forecasts reflect operational plans, commercial realities, and emerging risks

Management Reporting and Performance Insight

Lead the preparation and continuous improvement of management reporting across the Group, ensuring reporting is accurate, insightful, timely, and decision-useful.
Oversee monthly management accounts, performance packs, KPI reporting, and analytical reviews that explain financial and operational performance.
Identify and communicate key performance drivers, variances, trends, risks, and opportunities to support proactive management action.
Ensure management reporting is clearly linked to operational performance, project outcomes, business drivers, and resource utilisation.
Provide the Group Chief Financial Officer and senior leadership with executive-quality reporting and analysis for business reviews and performance discussions.

Project Finance and Business Partnering Leadership

Lead the Project Finance Accountant team and set clear expectations for high-quality finance business partnering across the organisation.
Ensure PFAs provide effective support to project and operational leaders on profitability, project performance, forecasting, margin management, working capital, and financial discipline.
Build consistency in how finance supports projects, operational units, and business leaders, including common standards, reporting disciplines, and decision-support practices.
Strengthen project and operational finance capability across the business through coaching, leadership, and performance management.
Ensure the finance business partnering model remains responsive to the needs of a growing and increasingly complex organisation.

Data, Reporting and Analytics Leadership

Lead the finance data and operational reporting capability, ensuring reporting outputs are relevant, reliable, user-friendly, and aligned with business needs.
Oversee the development of dashboards, KPI reporting, and analytical tools that support management decision-making across finance and operations.
Work with BI, systems, and reporting teams to define requirements for finance and operational reporting, including data models, business rules, reporting logic, and validation requirements.
Ensure strong governance over the accuracy, completeness, and consistency of management information used across the business.
Promote continuous improvement in reporting, analytics, automation, and the use of finance data to support insight and decision-making.

Performance Management and Decision Support

Drive a disciplined performance management approach by linking plans, actual performance, forecasts, and operational drivers into a coherent management view.
Provide financial and commercial insight into business performance, cost drivers, project trends, margin performance, and operational efficiency.
Advise and guide business leaders in identifying corrective actions and improvement opportunities based on robust analysis and performance trends.
Develop and maintain financial models, scenarios, and analytical tools that support planning, decision-making, and business cases.
Contribute to a stronger performance culture by promoting accountability, transparency, and fact-based decision-making.

Leadership and Capability Development

Lead, coach, and develop team members across FP&A, finance business partnering, and reporting / analytics functions.
Build a strong team culture focused on business relevance, analytical rigour, accountability, collaboration, and service excellence.
Guide the development of finance talent and succession depth across the operational finance and reporting environment.
Strengthen ways of working, role clarity, and capability across the team in support of the revised finance structure.
Bring discipline, clarity, and continuous improvement to the way operational finance support is delivered across Zutari.

Requirements

Qualifications 

Bachelor’s degree in Accounting, Finance, Economics, or a related field
Chartered Accountant qualification or equivalent senior professional finance qualification.
Relevant postgraduate qualification in Finance, Business, Strategy, or related discipline.

Experience   

10–12+ years’ progressive finance experience, including significant exposure to FP&A, management accounting, business partnering, and performance reporting.
Proven experience leading finance teams that support operations, business units, projects, or commercial decision-making.
Strong experience in budgeting, forecasting, variance analysis, management reporting, and performance insight.
Demonstrated experience translating financial and operational data into practical business insight and management action.
Experience managing or leading finance reporting, analytics, or data-driven performance reporting capabilities.
Strong stakeholder engagement experience, with the ability to influence operational and business leaders credibly.
Experience in complex, multi-entity, project-based, or matrixed environments.

Advantageous:

Experience in engineering, consulting, infrastructure, construction, or other project-based professional services environments.
Exposure to Power BI, data modelling, dashboarding, SQL or related reporting and analytics tools.
Experience working with ERP, BI, or finance systems development and improvement initiatives.
Exposure to multi-jurisdictional or multinational business environments.
Experience supporting organisational change, operating model evolution, or finance transformation

Skills 

Strong FP&A, management accounting, and business partnering capability.
Strong commercial acumen and operational finance insight.
Ability to connect project, operational, and financial performance into a coherent management view.
Strong budgeting, forecasting, variance analysis, and financial modelling capability.
Strong management reporting and executive reporting capability.
Ability to interpret data critically and translate it into actionable insight.
Strong data, reporting, dashboarding, and analytics orientation.
Ability to engage credibly with both finance and non-finance stakeholders.
Strong communication, facilitation, and presentation skills.
Advanced Excel capability and strong familiarity with reporting and analytics tools.
Strong leadership, coaching, and team development capability.

Competencies:

Strategic and Commercial Financial Insight
Planning, Forecasting and Performance Leadership
Management Reporting and Operational Analytics
Business Partnering and Stakeholder Influence
Project and Operational Finance Leadership
Data-Driven Decision Support
Cross-Functional Collaboration
Leadership and Team Development
Change Leadership and Continuous Improvement
Sound Judgement in Complex and Operationally Dynamic Environments

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We are partnering with a well-established Managed Service Provider that supports a diverse range of businesses. They are looking for a Support Engineer who enjoys solving real-world technical problems, responds calmly under pressure, and takes ownership of their work. 
This role is ideal for someone who has moved past basic helpdesk duties and is confident troubleshooting across workstations, Microsoft 365, Active Directory, and endpoint environments. You will be part of a collaborative support team that values learning, consistency, and professional growth.
In this role, you won’t be just closing tickets.
You will be building capability, gaining exposure to multiple environments, and positioning yourself for your next career step in systems administration, cloud engineering, or network support.
The company invests in learning, supports certification growth, and values team members who bring accountability and curiosity to their work.

Who This Role Suits

Someone who enjoys problem solving and is not afraid to take ownership.
A communicator who can translate technical issues into clear, practical explanations.
A person who likes variety and is comfortable working across multiple client environments.
Someone who wants to grow into a Tier 2 or Cloud Support role over time.

Minimum Requirements:

Minimum 2 years experience in a Helpdesk, Desktop Support, or MSP support role.
Confident troubleshooting Windows and macOS devices.
Own, reliable vehicle

Hands-on experience with:

Microsoft 365 Admin Center (mailboxes, licensing, permissions, Teams policies)
Active Directory (user management, group membership, access control)
Understanding of basic networking concepts such as DNS, DHCP, VPN, firewall awareness.
A structured, logical approach to diagnosing issues and documenting findings.
Strong communication skills and a client-service mindset.
Ability to stay calm, focused, and solution-oriented when pressure rises.

Preferred Certifications (or working towards):

Microsoft Endpoint Administrator Associate.
Microsoft Administrator Expert.
CompTIA A+ or N+ (advantage)

What You Will Do

Provide first-line technical support to end users via phone, email, ticketing system, or remote tools.
Troubleshoot hardware, software, and basic network connectivity issues with accuracy and patience.
Manage user accounts, permissions, and policies within Microsoft 365 and Active Directory.
Support workstation setup, device onboarding, software installations, and patch updates.
Document tickets thoroughly including root cause, actions taken, and resolution steps.
Escalate tickets when required while maintaining responsibility for user communication.
Contribute to internal knowledge base documentation and help improve support workflows.
Commit to ongoing learning and work toward Microsoft certification pathways (supported by the business).

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Role Purpose    

The Head: Value Proposition and Operations is responsible for designing, integrating, and continuously enhancing a market-leading Private Wealth offering that delivers exceptional outcomes for high-net-worth individuals (HNWIs), ultra-high-net-worth individuals (UHNWIs) and their respective wealth managers.
This role will lead the strategic development and execution of a globally integrated wealth proposition spanning investments, fiduciary and tax structuring, insurance, concierge, and offshore banking solutions through a combination of internal capabilities and strategic partnerships, while ensuring the operating model, governance disciplines, and service infrastructure are fit for scale, consistency, and execution excellence.
The successful person will deeply understand the needs of high-net-worth individuals (HNWIs), ultra-high-net-worth individuals (UHNWIs), intermediaries, and wealth managers as well as how they operate, including their expectations, decision-making behaviours, service sensitivities, and relationship dynamics and translate these insights into a differentiated, individualised and premium client experience.
The role requires an uncompromising commitment to excellence, service quality, operational execution, and proposition relevance. The successful candidate will drive a culture where “good enough” is never acceptable and where every client interaction reflects best-in-class private wealth standards.

Requirements    

Qualifications and Experience

Relevant postgraduate qualification.
8-10 years’ experience in private wealth, financial services, or a related environment, with significant exposure to adviser, client, proposition, and operational leadership.
Proven experience designing solutions to solve the needs for Advisers and clients.
Strong exposure to HNWI/UHNWI client servicing models.
Demonstrated experience managing strategic partnerships and multi-disciplinary solution ecosystems.
Strong understanding of adviser operating models and relationship management dynamics.
Demonstrated experience leading operating model design, process optimisation, delivery governance, and cross-functional execution at a senior level.

Duties & Responsibilities    

Strategic Proposition Leadership

Define and evolve the end-to-end Private Wealth value proposition aligned to the organisation’s strategic objectives and target market positioning.
Develop integrated wealth solutions across:
Investments and portfolio management solutions
Global banking and lending solutions
Concierge and lifestyle services
Fiduciary and estate planning
Tax advisory and structuring
Insurance solutions
Identify opportunities to expand the proposition through internal capability enhancement and complementary external partnerships.
Ensure the proposition remains competitive, differentiated, commercially viable, and aligned with evolving HNWI/UHNWI needs.

Client & Adviser Insight Leadership

Develop deep insight into the behaviours, expectations, and servicing needs of high net-worth clients and wealth managers.
Understand how wealth managers and portfolio managers build trust, influence client decisions and structure relationships.
Maintain close engagement with wealth managers, relationship managers, investment specialists, fiduciary professionals, and external partners to ensure practical and relevant solution design.
Translate market intelligence and client feedback into tangible proposition enhancements.
Develop clear client segmentation, personas, life-stage needs, and service models for HNW, UHNW, family office, entrepreneur, professional, executive, and intergenerational wealth segments.
Ensure the proposition addresses key client moments including liquidity events, succession, wealth transfers, retirement, offshore diversification, philanthropy, business structuring, and legacy planning.

Service Excellence & Quality Delivery

Champion exceptional service standards across every touchpoint within the Private Wealth ecosystem.
Establish and work with the service teams to ensure service quality frameworks, client experience standards, and delivery governance are in place to deliver on the Private Wealth proposition.
Drive a culture of precision, responsiveness, professionalism for a great client experience.
Ensure execution excellence across internal teams and strategic partners.
Continuously identify service gaps, friction points, and operational inefficiencies and implement improvements rapidly across the team.
Set a high-performance benchmark where quality, consistency, and client satisfaction are non-negotiable. Ensure regular feedback from stakeholders to influence how we deliver service to retain and attract clients.

Partnership & Ecosystem Management

Identify, negotiate, and manage strategic partnerships that enhance the overall value proposition.
Ensure external partners meet the organisation’s standards for service, professionalism, compliance, and client experience.
Build an integrated ecosystem that enables seamless delivery of solutions across multiple disciplines.

Commercial & Growth Enablement

Support adviser effectiveness by ensuring propositions are practical, compelling, and easy to position with clients.
Drive proposition-led growth opportunities across client acquisition, retention, deepening, and share-of-wallet expansion.
Work closely with distribution teams to improve client engagement and solution adoption.
Contribute to revenue growth through innovative and commercially relevant proposition development.
Define and monitor proposition performance, including adoption, client penetration, retention, revenue contribution, profitability, partner performance, and client satisfaction.
Ensure propositions are commercially sustainable, appropriately priced, scalable, and aligned to business growth ambitions.
Identify opportunities to deepen client relationships through integrated solution design and improved adviser enablement.
Operational Leadership & Execution Governance
Translate strategic priorities into an effective operating model with clear governance, decision rights, service standards, and execution accountability.
Drive end-to-end operational excellence across the value chain by simplifying workflows, improving process efficiency, and embedding scalable ways of working.
Establish performance measures, service metrics, and management reporting to monitor delivery effectiveness, identify risks, and support data-driven decision-making.
Lead cross-functional execution across internal teams, service providers, and enabling functions to ensure seamless delivery of the Private Wealth proposition.
Oversee operational readiness for new propositions, partnerships, and service enhancements, ensuring implementation plans, controls, and capacity requirements are in place.
Identify and drive continuous improvement, automation, and operational resilience initiatives to enhance client experience, productivity, and business sustainability.

Governance, Risk & Regulatory Alignment

Partner with the Governance team to ensure all proposition components operate within regulatory, legal, fiduciary, and compliance frameworks.
Maintain strong governance standards across partnerships, client servicing, and proposition delivery.
Partner with Risk, Compliance, Legal, and Product teams to mitigate operational and reputational risks.

Leadership Expectations

The Head: Value Proposition & Operations is expected to:

Inspire excellence across teams and partners.
Raise service and quality standards continuously.
Build a culture of accountability, responsiveness, and ownership.
Lead with professionalism, integrity, and client obsession.
Challenge conventional thinking to create differentiated wealth experiences.
The role requires an individual who instinctively understands that affluent clients and advisers expect seamless execution, trusted expertise, discretion, and exceptional service, every time.

Competencies    

Strategic & Commercial
Strategic thinking
Commercial acumen
Market insight
Innovation orientation
Solution design capability
Relationship & Influence
Executive presence
Stakeholder management
Influencing and negotiation
Relationship-building capability
High emotional intelligence
Operational Excellence
Attention to detail
Service quality obsession
Execution discipline and delivery oversight
Process improvement orientation
Strong governance mindset
Performance management and KPI oversight
Operating model design and process optimisation
Change leadership and transformation execution

Personal Attributes

Client-centric mindset
Professional maturity and discretion
High standards and low tolerance for mediocrity
Driven, resilient, and accountable
Naturally collaborative yet decisive
Passion for excellence and premium client experiences

Closing Date    

2026/06/10

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Requirements :

A degree/ (NQF Level 7) in Human Resource Management. A minimum of 5 years’ relevant experience at middle/senior management level. Excellent knowledge of the Public Service Act (PSA), Public Service Regulations (PSR), Employment Equity Act (EEA), white paper on Transformation and Batho Pele, Basic Condition of Employment Act (BCEA), Labour Relations Act (LRA), Public Finance Management Act (PFMA), Human Resource Systems. Nyukela SMS certificate for entry into Senior Management Service from the National School of Government submitted prior to appointment. Code B driver’s licence.

Duties :

Manage the effective implementation of Human Resource Management, including Human Resource Development, Human Resource Administration, Labour Relations, Organisational Development and Recruitment.
Oversee the management and promotion of fair and sound Labour Relations. Strategically manage special programmes, including Employee Health and Wellness (EHWP). Manage resources (Human, Finance, Equipment, Assets) in the Directorate.
Oversee and provide support to the designated operational and delegated management responsibilities of the HRM Directorate. Ensure the realisation of performance outcomes and MPAT. Optimise the achievement of service delivery and unqualified clean audit opinion. Serve as member of the Senior Management Team.

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Job Description

A Store Manager will lead a team of passionate associates in maximizing store sales/turnover, ensuring the stock loss benchmark is maintained and managing the administration of the store.

Responsibilities

Promote sales. 
Manage stock, and control expenses to meet business targets. 
Achieve and/or exceed the required targets that are set out for the store. 
Use store resources effectively to maintain the productivity of the store. 
Encompass a thorough knowledge of stock and management of policies and procedures. 
Act as the custodian of all company policies and procedures to ensure standards are met. 
Assume accountability for the management and the training of all staff. 
Maintaining the company culture by treating staff in a respectful and professional manner. 
Ensure all interaction with customers results in an above-average customer service level. 
Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards. 

Qualifications

Matric / Grade 12, Mathematics an advantage 
2 years’ experience in a Retail Store Management or Assistant Store Manager role preferably in a similar retail  environment. 
Excellent business English, both verbal and written  

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