Jobs In South Africa

Job Region: Gauteng

  • Senior Account Executive – Net New Business

    Job Summary

    Accelerate Equinix’s growth in market share and revenue by penetrating new accounts and work cross-functionally to expand and grow existing accounts. Protect/expand revenue in assigned accounts and work cross-functionally to drive high customer satisfaction. Develop new accounts by working cross-functionally with specific emphasis in enterprise space.

    Responsibilities

    New Logo & Enterprise Prospect Acquisition

    Owns net‑new enterprise business generation, with primary focus on acquiring new logos within assigned territory, vertical, or strategic segment
    Develops and executes target account strategies for complex enterprise prospects, prioritizing high‑value, high‑growth opportunities
    Engages senior executive stakeholders (C‑suite, CIO, CTO, CFO, CRO) to position Equinix as a strategic digital infrastructure partner, not a transactional vendor
    Converts white‑space, dormant, or competitor‑anchored accounts into active Equinix customers

    Enterprise Relationship Development (Pre‑Customer)

    Builds trusted relationships with executive and technical decision‑makers prior to first deal closure
    Leads executive discovery sessions and briefings to uncover transformation initiatives, regulatory drivers, and growth strategies
    Establishes Equinix early as a platform choice for multi‑region, multi‑cloud, and ecosystem‑driven architectures
    Orchestrates pre‑sales engagement to accelerate first‑deal velocity and expansion readiness

    Partner‑Led New Business Expansion

    Leverages strategic alliances, GSIs, cloud providers, and reseller partners to originate and co‑sell net‑new opportunities
    Develops joint account entry strategies with partners to penetrate enterprise buying centers
    Collaborates with global sales and partner teams to drive cross‑border and multi‑region new‑logo deals
    Demonstrates consistent exports‑led growth through global platform selling

    Enterprise Account Strategy & Market Planning

    Conducts deep research into prospect business models, operating environments, regulatory pressures, and technology roadmaps
    Develops enterprise‑grade account entry plans, including stakeholders, buying centers, competitive positioning, and value hypotheses
    Builds multi‑year pursuit strategies aligned to Equinix global footprint and solution portfolio
    Focuses on strategic first wins that unlock long‑term enterprise expansion

    Solution‑Led Value Selling

    Identifies prospect business challenges and transformation goals and maps them to Equinix differentiated platform capabilities
    Leads compelling, value‑driven executive pitches, supported by Sales Engineers and Solutions Architects
    Positions Equinix as a business enabler for resilience, latency, regulatory compliance, cloud adjacency, and ecosystem access
    Sells the full Equinix portfolio, emphasizing global scale, interconnection density, and ecosystem advantage
    Uses partners and specialized teams where needed to co‑create differentiated solutions for complex enterprise use cases

    Pipeline Creation & Opportunity Management

    Owns top‑of‑funnel creation and consistently builds a robust, high‑quality enterprise pipeline
    Maintains disciplined opportunity qualification, progression, and forecasting in SFDC
    Identifies and mitigates deal risk early through stakeholder alignment and competitive strategy
    Drives pipeline coverage and conversion aligned to new business revenue targets

    Commercial Negotiation & Deal Leadership

    Leads enterprise‑level commercial strategy and contract negotiations for new customers
    Understands pricing, term, and commercial levers to structure win‑win agreements
    Engages internal stakeholders to resolve complex commercial, legal, or operational blockers
    Partners with sales leadership for executive deal reviews and investment approvals

    Territory & Vertical Leadership

    Owns assigned enterprise territory or vertical, with clear prioritization of target accounts
    Develops market entry strategies for emerging segments, technologies, or regions
    Maintains accurate forecasting and territory plans aligned to short‑ and long‑term growth objectives

    Leadership, Mentorship & Impact

    Acts as a new‑business role model, sharing best practices for enterprise prospecting and deal execution
    Mentors peers on enterprise selling, partner orchestration, and value‑based conversations
    Contributes to sales transformation initiatives, playbooks, and strategic programs

    Qualifications

    10+ years experience in enterprise B2B new‑business sales, preferably in infrastructure, cloud, telecom, or complex technology environments
    Demonstrated success winning net‑new enterprise logos and closing high‑value, multi‑stakeholder deals
    Strong executive presence with ability to sell at C‑suite level
    Bachelor’s degree required (MBA or equivalent a plus)

    Apply via company website ( N / A ) or

    careers.equinix.com

     

  • Senior Manager Digital Business Enablers

    About the job

    The purpose of this position is to evaluate market disruptions or trends and provide support to business with defining plans to address or analyse data. This is a cross functional role where the incumbent will be responsible for DT demand management, stakeholders management and communication, BU Performance Management and Reporting, digital change management, agile project practitioners and business analysts.
    The incumbent will be responsible for determining business needs, direct and provide guidance on the appropriate digital solutions/options to adequately support business.
    Work closely with key role players within the Digital Transformation business unit (DT BU) and other relevant internal stakeholders to ensure alignment of processes and successful integration of multiple work streams, resources and projects across the entire organisation. In addition the incumbent will be required to interact and engage with multiple internal senior stakeholders and external stakeholders in the delivery of the DT products and services.

    The Senior Manager: Digital Business Enablers reports to the Business Unit Leader: Digital Transformation.

    Strategic function

    Provide strategic inputs to the strategy of the business unit (BU) and manage the output of the centre to ensure implementation of the BU balance score card (BSC) initiatives.
    Develop, drive and manage the delivery of the digital transformation (DT) strategy and determine innovative solutions that support the AGSA strategy.
    Manage DT demand and prioritization. process defined and managed by DT to gather ideas, initiatives, and needs that will contribute to the business unit.
    DT portfolio, program and project management, Build a centralized view of BI and Data, Intelligence Automation, Artificial Intelligence and Power Platform demand, which includes identifying, prioritizing, authorizing, managing, controlling, and monitoring projects, programs, and other related work to achieve specific strategic business objectives.

    Product management

    Establish, manage and oversee appropriate governance, stakeholder engagement plans and communication for designated projects within the DT business unit and portfolio.
    Conduct environmental scanning to keep abreast of changes in the environment and facilitate the digital development requirements to meet the current and future needs of business.
    Lead and direct the project management teams from both a strategic and tactical point.
    Own and manage the DT demand intake, triage, and prioritisation process.
    Maintain an integrated DT portfolio and roadmap across BI, Automation, Power Platform, and AI initiatives.
    Ensure disciplined project initiation, sequencing, and delivery readiness across DT initiatives.[
    Ensure that all projects within the DT have clear defined goals and supporting project team resources.
    Provide expert advice and guidance to business leaders and other stakeholders on various digital concepts and transformation.
    Ensure that the delivery of new products or services is to the appropriate levels of quality, on time and within budget.
    Lead the delivery of an appropriate change management programme relating to digital transformation products which are aligned to key strategic priorities for the organisation.
    Ensure that a clearly defined user acceptance and change management culture is embedded with the delivery of the digital solutions.
    Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating team members on progress
    Understanding of system delivery life cycle agile delivery concepts.
    A working knowledge of digital tools, enables and transformation within audit and assurance.
    Understanding of the delivery of assurance type projects
    Strong analytical skills
    Champion best practice in digital solutions and provide an advisory role to the business on all digital solutions/matters.
    Educate and train all stakeholders in relation to DT products and services.
    Oversee the delivery of all DT interventions/activities in the BU’s as per the agreed plan.
    Collaborate closely with the IT team to ensure successful delivery of products and services.

    Reporting and Monitoring:

    Manage DT BSC and Wokrkplan performance management and reporting i.e weekly, monthly and quarterly reports
    Report progress of the programme at regular intervals to the line manager and relevant governance bodies as appropriate.
    Constantly monitor, evaluate and develop organisational processes to improve the efficiency and effectiveness of the DT products and services that’s supports the AGSA strategy.

    Business Value Realisation

    Define and track business value, benefits, and performance metrics for DT initiatives.
    Ensure benefits realisation plans are embedded from demand through delivery and post‑implementation.

    Stakeholder Management

    Build and maintain strategic relationships/partnerships with the relevant stakeholders and or research institutions that enhance the digital transformation value proposition.
    Build and sustain value adding relationships with internal stakeholders to conduct relevant micro environmental scanning and or needs analysis that will inform relevant research projects for the BU.
    Create awareness of the overall DT strategy and ensure it is implemented throughout the organisation.
    Provide strategic support and guidance to internal stakeholders on DT technologies/strategies in order to ensure alignment within portfolios and organisation.
    Collaborate with internal stakeholders portfolio and contribute in delivery of digital transformation related products and processes in the organisation.
    Partner with support and business lines to understand business value that can be achieved through the use of intelligent automation, data science, data and analytics.
    Manage service level agreements (SLAs).

    People Management

    Cascade the BU BSC at centre level.
    Implement the activities outlined on the BU People Plans.
    Provide leadership and direction for the centre and manage team performance to drive productivity.
    Contribute to transformation/culture plans.
    Motivate, coach and mentor staff to ensure maximum productivity and development of the staff to their full potential.
    Determine the mix and level of capability required to enable the centre to support the BU and organisational objectives.
    Contribute to transformation/culture plans.

    Financial Management

    Compile the centre budget and contribute to the development of the business unit’s budget.
    Manage the centre expenditure.
    Ensure compliance with internal processes and procedures.
    Ensure compliance with SCM in AGSA.
    Contribute to the risk assessment activities in the BU. Continually identify, assess, monitor, report and reduce DT-related risk within levels of tolerance as defined in the DT Risk Register. Not new. Just elevating Risk Assessment

    Other responsibilities (Applicable to All JD’s)

    Perform and/or manage other projects, tasks and assignments not stipulated on the Job description as and when required.

    Formal Education

    This position requires a minimum postgraduate qualification

    Experience

    Stakeholder management experience essential
    Client account management experience
    Through understanding of the audit lifecycle
    Preferred experience in the delivery of digital solutions (RPA, AI)
    Preferred experience in digital transformation of assurance functions
    Preferred experience in audit
    Knowledge and experience in current emerging technologies and their relevance in digitally transforming the audit and assurance functions.
    Experience in design thinking and innovation
    Experience in process improvement for design and efficiency upliftment in the assurance area
    Preferred experience in digitally transforming audit functions of audit firms
    At least 7 years minimum management experience is required

    Apply via company website ( http://www.agsa.co.za ) or

    www.linkedin.com

     

  • Regional Admissions Manager

    ABOUT THE ROLE 

    In this role, you will be driving and maintaining revenue growth within the admissions team through coordination of the Admissions team, management of the internal processes and implementation of engagement strategies. The role would need someone to ensure the promotion and sale of the HyperionDev education products (including University Partners) through constant and structured feedback loops to the Head of Departments around the execution and strategy of scaling HyperionDev Internationally. To constantly strive to increase lead to sale conversion ratios and ensure lead generation spend is optimised by having a data-driven, people forward approach. 
    As an experienced manager, you will be in a position of responsibility within the company, and be accountable for the people within your team. You will assist the Head of your Department in defining the admissions strategy and processes, and optimising the metrics set for your team. You should be excited about not just working hard in a small but rapidly growing startup, but building it with your own direct ownership in the business. You should be motivated with the knowledge that our courses and education methodology changes the lives of people for the better. You must be ambitious and want to make the most of the tremendous opportunities you’ll have being a core part of a small but fast growing team.
    As the Regional Admissions Manager at HyperionDev, you must have a passion and excellent understanding of emerging technologies and real world programming use cases, excellent communication skills, and a track record of leading a team to meet and exceed targets.

    Please note this is a full-time role working international hours. We have a hybrid work policy across South Africa. 

    RESPONSIBILITIES

    Direct line management of team captains team responsible for the senior/admissions consultants (Performance, People, and operations management)
    Ability to work US hours alongside your team
    Management of our US university partner performance (Sales performance, People, and operations management)
    Implement best practices within the team to engage with a range of leads to advise them on course choice and enrollment
    Creating and managing shift schedules to service the various target market regions
    Coordinate your team to achieve the required KPIs and exceed the monthly Revenue Target
    Ensure team activity targets & SLA’s are achieved (calls, emails, chats, inbound activity etc.)
    Maintain strong, long-term relationships with our company and finance partners 
    Train junior or new admissions staff members, as and when needed
    Ensure all administration relating to admissions is completed effectively
    Working closely with other teams and finding opportunities to optimise enrollments or scale revenue
    Contributing to process improvements 
    Paying attention to competitors and their activities within the e-learning space (within and outside your designated regions)
    Identifying opportunities for new business within the market
    Schedule and Host Webinars on a frequent basis
    Coordinate and host open days on campuses (JHB and Cape Town) – if applicable to your region
    Assistant in the launch of new university partners by implementing a communication and training strategy for the admissions team
    Conduct quality assurance through call and email reviews, providing regular feedback to admissions consultants 
    Conduct training (first time and refresher) for the admissions team. This may include (but is not limited to) product knowledge, systems, sales skills, company policies, and company operations)
    Be required to perform admissions consultant duties if/when required (conducting calls, responding to emails)
    Provide accurate and consistent reporting to the Director of Revenue/Head of Marketing (sales revenue, sales activity, university performance, lead volume, lead quality).
    Ensure weekly and monthly KPI tracking is up-to-date and accurate
    Create, update and manage the rules of engagement policy with the admissions team members
    Ensure team compliance is met (correct invoicing, discounts applied, adopting university partner brand guidelines)

    REQUIREMENTS

    Minimum

    2+ years of exposure to the tech industry  
    2+ years of professional, full-time B2C Sales Management experience, preferably in the Education or EdTech Industry
    2+ years of professional, full-time sales or account management experience leading a team
    2+ years of experience working through complex sales cycles with multiple touchpoints and decision-makers.
    2+ years’ track record of meeting revenue targets and performance quotas
    2+ years of administering and managing an accurate pipeline and reporting from a CRM
    Ability to record productivity, a report from and maintain sales CRM systems, spreadsheets, and collate market data
    Fast learner, with meticulous attention to detail with near perfect verbal and written communication skills.
    A problem-solving and positive attitude with interest in the future of education and online learning

    Preferred 

    Exposure to the US market (Student Recruitment in the United States region)
    Understanding or knowledge of programming languages such as Java and Python
    Related Marketing, Commerce or Tech Bachelors or Honours Degree
    1+ years of experience in digital marketing and lead generation

    Apply via company website ( ) or

    job-boards.greenhouse.io

     

  • InfinityX – Consulting Services Graduate Programme – 2027 Learning & Development Manager

    Job Description

    As Deloitte, we define ourselves by how we connect ideas to create impact – not just for us, but for the people we serve and the diverse companies and communities they represent. These ideas are instrumental in solving our clients’ most significant challenges.
    Our people are central to everything we do, bringing a wealth of experience and perspective to the table. They are the ones who tackle our clients’ greatest challenges, making a real impact that matters.

    The InfinityX graduate team works across Deloitte’s Consulting Services business, supporting a range of client challenges, including:

    As part of the Strategy & Transactions team: Helping businesses grow and succeed by giving expert advice on strategy, mergers and acquisitions, valuations, and more. We offer customised support to add value to big projects like mergers, restructuring, and disputes. In today’s fast-moving market, we provide practical solutions for reducing costs, transforming businesses, and ensuring sustainability.
    As part of the Enterprise Risk Management team: Helping reduce financial, regulatory, and operational risks to protect business integrity and innovation from threats like financial crime and corruption. By using mathematics and statistics, we analyse and predict risks, enabling businesses to see risk management as a tool for improving performance and finding opportunities to gain a competitive edge.
    As part of the Customer team: Using technology and creativity to strengthen the connection between customers and businesses. We assist clients in using new technologies to innovate and change their business models, enhancing experiences for both customers and staff. In a world where customer expectations are always evolving, we design, implement, and expand personalised long-term solutions that help our clients, in all industries, build meaningful and lasting relationships with their employees, customers, and the global community.
    As part of the Cyber team: Helping our clients protect their valuable assets and manage the changing cyber landscape that poses threats to their businesses, technology, and partners. Since technology and data are crucial for operations and generating revenue, we assist clients in safeguarding important systems to ensure secure growth and innovation. We also support crisis prevention and recovery, enabling clients to communicate effectively with key partners. Our aim is to keep clients safe, secure, connected, and ahead of potential risks.
    As part of the Engineering, AI & Data team: Empowering organisations by unlocking the potential of their data. We identify connections between business insights and organisational knowledge to drive progress, using analytics, robotics, and AI to improve decision-making, efficiency, and risk management. By applying engineering-focused design and AI insights, we promote growth and innovation, helping organisations succeed.
    As part of the Enterprise Technology & Performance team: Helping organisations excel by making technology a key part of their operations. We digitise and modernise businesses, strengthening their core with innovative technologies in finance, supply chain, and IT. Our goal is to enhance employee experiences and make a positive impact on society while addressing important challenges with advanced technology.
    As part of the Finance Transformation team: Assisting in modernising finance functions and improving financial and operational performance. We work with clients to manage risk effectively and drive organisational change. By implementing strategic initiatives, we help clients add value, streamline operations, and prepare their organisations for sustainable growth.
    As part of the Human Capital team: Helping organisations move faster, adapt quickly, and embrace a dynamic workforce. We assist clients in rethinking their organisational and people strategies, ensuring a positive impact on both their employees and society. 

    We guide our clients to reach their goals through our innovative solutions and support. We are helping our clients to lead the way for change, and future-proof their businesses: from delivering new tech solutions to leading operational transformations, you will make your mark from day one.
    If you are a graduate that is ready to make a societal impact, drive business value and contribute with your talents to a global organisation, then we are ready to welcome you to our InfinityX graduate programme where your opportunities to grow will be limitless.

    Qualifications We welcome applications from a wide variety of degree backgrounds, including, but not limited to:

    Engineering – All disciplines
    BSc – Computer Science, Mathematics, Statistics, Information Systems, Information Technology, Statistical and Data Science, Artificial Intelligence, Robotics, Actuarial Science, Financial Mathematics & Financial Engineering
    BCom – Accounting, Financial Accounting, Corporate Finance, Management Accounting, Economics, Risk Management, Law, LLB, Information Systems, Information Technology, Marketing, Supply Chain Management
    BA – Industrial Psychology, Human Resource Management, Political, Philosophical & Economic Studies
    Postgraduate qualification in Financial Engineering, Financial Mathematics, Risk Management, Actuarial Science or similar

    Demonstrating a coding proficiency (C#, Python, SQL etc.) is beneficial.
    Since this is a graduate programme, applications will not be accepted from candidates with more than two years of full-time work experience.
    Application Deadline The application deadline for the InfinityX Graduate Programme is 29 May 2026.

    go to method of application »

    Apply via company website ( https://www2.deloitte.com/za/en.html ) or

     

  • Health Executive – Operations

    Job Description

    About the Role

    We are seeking an experienced and strategic Health Executive: Operations to lead and optimise all operational functions within our health insurance business. This is a critical executive leadership role responsible for ensuring the efficient, compliant, and customer-centric delivery of services across the full operational value chain.
    The successful candidate will play a key role in driving operational excellence, enhancing member and stakeholder experience, and enabling sustainable business growth through strong leadership, governance, and continuous improvement.

    Key Responsibilities
    Operational Leadership & Strategy

    Develop and execute operational strategy aligned with overall business objectives
    Translate strategic priorities into actionable plans across all operational divisions
    Foster a high-performance, service-oriented culture
    Ensure alignment across operations, product, distribution, and clinical teams

    Oversight of Core Operational Functions
    Lead and ensure performance across:

    Claims Management – adjudication, clinical validation, fraud prevention, and cost control
    Underwriting & Policy Administration – risk assessment, onboarding, and policy lifecycle management
    Customer Service & Call Centre Operations – multi-channel member and broker support
    Provider Network & Hospital Relations – contracting, partnerships, and service quality oversight
    Membership Onboarding & Servicing – seamless onboarding and ongoing member administration
    Billing Administration – premium billing, collections, reconciliations, arrears management, and financial accuracy in partnership with Finance
    Virtual Care & Digital Health Services – telemedicine, digital platforms, and remote care innovation
    Scheme / Product Administration – administration of benefits and scheme rules in line with regulatory requirement

    Customer & Stakeholder Experience

    Champion a customer-centric operating model
    Improve turnaround times, service quality, and first-contact resolution
    Build strong relationships with members, providers, brokers, and regulators
    Monitor and enhance satisfaction and retention metrics

    Financial & Performance Management

    Manage operational budgets and drive cost efficiency initiatives
    Improve cost-to-serve and operational productivity
    Establish and monitor KPIs, dashboards, and reporting frameworks
    Identify opportunities for operational scalability and efficiency

    Governance, Risk & Compliance

    Ensure adherence to all regulatory and compliance requirements
    Oversee operational risk management, including fraud mitigation
    Maintain strong internal controls and audit readiness
    Partner with Risk and Compliance functions to uphold best practices

    Process Optimisation & Digital Enablement

    Lead continuous improvement initiatives (Lean, Six Sigma, automation)
    Drive digital transformation across operational processes
    Enhance system integration, data usage, and decision-making capabilities
    Improve operational resilience and scalability

    People Leadership & Culture

    Lead, mentor, and develop a team of operational leaders
    Build leadership capability and succession pipelines
    Foster an inclusive, collaborative, and high-performance culture
    Drive employee engagement, accountability, and retention

    Qualifications

    Key Requirements

    Qualifications

    Bachelor’s degree in Business, Healthcare Administration, Actuarial Science, or related field
    Postgraduate qualification (MBA or equivalent) preferred

    Experience

    10–15 years’ experience in health insurance, medical schemes, or healthcare funding
    5–8 years in a senior operational leadership role
    Proven experience managing complex, large-scale operational environments

    Knowledge & Skills

    Strong understanding of health insurance operations and regulatory frameworks
    Financial acumen with data-driven decision-making capability
    Expertise in operational excellence methodologies
    Experience in digital transformation and process automation
    Excellent leadership, communication, and stakeholder management skills
    Ability to balance strategic thinking with operational execution

    Leadership Attributes

    Customer-first mindset
    Results-driven with strong execution capability
    High integrity and sound judgment
    Resilient and adaptable in a dynamic environment
    Collaborative, people-centered leadership style

    Apply via company website ( N / A ) or

    jobs.smartrecruiters.com

     

  • Senior Manager – Customer Operations | Home Broadband General Manager – Enterprise Channel Partnerships.Enterprise Business Unit Senior Manager – Sales.Sales Supersonic Senior Manager – Artificial Intelligence Value Realization and Reporting Senior Manager – Global Rewards Design.Group Human Resources Specialist – Retail Channel.Commercial Operations SA Specialist – Branded Retail Channel.Commercial Operations SA Specialist – Retail Channel.Commercial Operations SA General Manager – Transport and OSS Tools. Group Technology

    Job Description
    Mission

    The Senior Manager: Customer Operations (Home Broadband) is accountable for driving operational excellence and execution rigor across the Home Broadband lifecycle.
    The role translates Group customer experience strategy into practical, scalable, and repeatable operational playbooks, ensuring superior performance across installation, activation, assurance, billing, and retention journeys.
    Working closely with the GM: Customer Operations, OpCo teams, and Technology teams and partners, the role acts as the Group’s execution engine for Home Operational Excellence, embedding standards, improving service outcomes, reducing cost-to-serve, and elevating customer experience at scale.
    This role exists to ensure MTN wins the Home not just on coverage and pricing, but on execution excellence by setting standards and standardising processes across markets.
    Global Influences: Increasing demand for FTTH, 5G, smart homes, IoT, and high-speed internet connectivity is shaping broadband services. Global innovations and industry trends, such as cloud computing, fibre expansion, and smart technologies, are key drivers of service demand.
    Environmental / Industry Demands: There is a significant gap in home broadband penetration across Africa, with growing competition from both traditional and new entrants. Regulatory considerations and the need for partnerships with local infrastructure providers play an important role in broadband rollout.
    Organisational Mission: MTN’s vision is to lead digital transformation in Africa, ensuring widespread access to reliable, high-quality broadband services that drive social and economic development.

    Responsibilities
    Key Performance Areas
    Home Operational Excellence
    Lead the design and rollout of Home Operational Excellence frameworks across FTTH and FWA journeys.
    Own journey-level standards, KPIs, and playbooks across:

    Order-to-install
    Install-to-activate
    Fault-to-resolution
    Billing & care
    Retention & save
    Institutionalise root cause analysis, corrective actions, and preventive controls to reduce repeat issues and chronic failures.
    Drive cost-to-serve optimisation through productivity, automation, and partner performance management.

    Service Fulfilment & Assurance Excellence
    Define and embed Group standards for:

    Time-to-install
    First-time-right installation
    Field visit productivity
    SLA adherence
    Work with Technology and OpCos to improve fault diagnostics, triaging, and resolution cycles.
    Support optimisation of field force models, contractors, OEMs, and managed service partners.

    OpCo Execution & Enablement

    Act as a hands-on execution partner to OpCos:
    Conduct operational maturity assessments
    Identify gaps and prioritised interventions
    Support pilots, fixes, and scaled rollouts
    Translate Group standards into practical OpCo execution plans, respecting local realities.
    Coach OpCo teams on Home-specific operational best practices.

    Performance Management & Governance
    Design and maintain Home Customer Operations dashboards tracking:

    Installation performance
    Assurance KPIs
    Churn drivers
    Customer complaints & escalations
    Run structured performance review cadences with OpCos.
    Surface risks, underperformance, and improvement opportunities with clear action plans.

    Digital Enablement & Automation
    Partner with Technology teams to:

    Digitise Home journeys
    Improve CRM, ticketing, and field service workflows
    Enable self-care and proactive service
    Support deployment of automation, analytics, and AI-led use cases to improve speed, quality, and predictability.

    Knowledge Management & Capability Building

    Build and curate a Group Home Operations Playbook (standards, tools, templates).
    Create a Home Operations Knowledge Hub to share best practices across markets.
    Support capability uplift across OpCos through training, clinics, and structured interventions.

    Customer Experience & Service Delivery

    Design, implement, and continuously optimize end-to-end customer journeys across sales, activation, billing, care, and retention touchpoints.
    Monitor customer satisfaction (CSAT), Net Promoter Score (NPS), churn, and service quality KPIs to drive improvements.
    Leverage data insights, feedback, and benchmarking to anticipate customer needs and implement proactive interventions.

    Business Enablement & Performance

    Define, cascade, and monitor customer operations KPIs across OpCos.
    Provide market and competitor insights on customer experience benchmarks to inform business decisions.
    Identify risks, deviations, and opportunities for optimization, ensuring corrective measures are implemented.

    Project & Programme Management

    Provide oversight and coordination of customer operations projects and service delivery initiatives across OpCos.
    Ensure effective planning, execution, and tracking of projects aimed at improving customer experience.
    Drive the adoption of digital tools, automation, and omnichannel capabilities to enhance efficiency and service quality.

    Continuous Improvement & Knowledge Management

    Establish a “Customer Excellence Hub” to share best practices, lessons learned, and customer-centric innovations across OpCos.
    Foster a culture of continuous improvement and innovation in customer service processes, technologies, and delivery models.
    Enable capacity-building programs to strengthen customer operations capabilities across OpCos.

    Stakeholder Management & Communication

    Build and manage strong relationships with internal stakeholders (Group, OpCo teams, support functions) and external stakeholders (suppliers, partners, regulators).
    Function as a customer operations subject matter expert, supporting board packs, Exco reviews, and performance updates.
    Develop and manage key communications and announcements relating to customer operations and service delivery.

    Collaboration 
    Key Internal Stakeholders:

    GM: Customer Operations (Group Home)
    Group and OpCo Home Broadband Teams.
    Group Executive Leadership.
    Technology, Finance, Risk & Compliance, HR.

    Key External Stakeholders:

    Regulators.
    Industry bodies.
    Key suppliers and vendors.
    Strategic partners

    Qualifications
    Education:

    Minimum 4-year Academic Degree in Telecommunications, Operations, Business, Management, Engineering, or related field.
    Postgraduate qualification (MBA/Masters) advantageous.

    Experience:

    6–9 years of relevant experience in telecom, broadband customer operations, service delivery, or customer experience management.
    Minimum 5 years’ experience in telecommunications, broadband, or ICT industry.
    Strong hands-on exposure to FTTH and/or FWA service delivery

    Proven experience in:

    Install & assurance operations
    Field force / partner management
    Operational excellence or transformation programmes
    Experience working across multi-country or matrix environments
    Exposure to African or emerging markets preferred.

    Core Competencies:

    Home Broadband Operations Expertise – strong understanding of home operations across installation, assurance, and customer care.
    Operational Excellence Practitioner – proven ability to drive journey-based improvements through standards and KPI discipline.
    Customer Champion & Experience Builder – ability to design and implement gold-standard customer journeys.
    Decisive Problem Solver & Innovative Value Creator – strong ability to resolve operational challenges and introduce best practices.
    Operationally Astute & Results Achiever – ensures delivery of high-quality service within set targets.
    Strong Leadership & Influence – ability to drive change & collaboration across OpCos.
    Analytical & Strategic Thinker – ability to use data and insights for decision-making.
    Resilience & Agility – able to operate effectively in a fast-paced, high-pressure environment.

    Skills:

    Customer Journey Mapping & Design
    Customer Experience (CX) Management
    Service Delivery & Process Optimization
    Project & Program Management
    Performance Management & Reporting
    Strong communication, negotiation, and presentation skills

    Apply Before: 04/07/2026

    go to method of application »

    Apply via company website ( http://www.mtn.com ) or

     

  • Project Manager, GEF8 Sustainable Land Management (SLM) Finance Officer, South Africa Procurement and Operations Assistant, S.Africa

    JOB DESCRIPTION
    SPECIFIC DUTIES:

    Provide overall technical leadership and ensure high-quality delivery of all project components and outputs.
    Facilitate alignment with national and regional programmes, initiatives, and restoration projects.
    Lead and manage the GEF 8 SLM Project Management Unit (PMU), including staff, consultants, and contractors.
    Coordinate with implementing partners, government agencies, and regional service providers for effective collaboration and knowledge exchange.
    Plan, implement, and monitor project outcomes, outputs, and activities in line with approved frameworks, work plans, and budgets.
    Support resource mobilization efforts in the region and promote the application of Nature-based Solutions (NbS) standards.
    Oversee implementation of the Monitoring and Evaluation (M&E) framework and lead knowledge management and reporting processes.
    Facilitate project reviews and evaluations, including Mid-Term and Terminal Evaluations, and ensure timely submission of reports.
    Provide strategic financial oversight, ensuring proper expenditure management, compliance, and value for money.

    MAJOR RESPONSIBILITIES:

    Strategic Leadership, Project Management, and Administration;

    Ensure integration of cross-cutting priorities, including gender equality, youth engagement, social inclusion, and climate resilience.
    Ensure the technical quality and relevance of project interventions to national and regional priorities.
    Ensure project activities are aligned with GEF results-based management frameworks and the Theory of Change.
    Facilitate coordination among implementing partners, government agencies, and stakeholders to ensure coherent implementation and reporting.

    Coordination, Partnerships and Resource mobilisation;

    Serve as the primary liaison with implementing partners, government institutions, community-based organisations, private sector stakeholders, and regional LDN structures and related initiatives such as the Ramsar Convention and UNCCD.
    Strengthen multi-stakeholder platforms to promote knowledge sharing, policy coherence, and joint planning.
    Represent IUCN in relevant national, regional, and thematic platforms to strengthen visibility, build partnerships, and share lessons learned.
    Support other GEF initiatives in the region through technical inputs and knowledge sharing.

    Monitoring, Evaluation, Reporting, and Knowledge Management;

    Ensure effective dissemination of knowledge products and project results at national, regional, and global levels.
    Support capacity building of project staff and partners on M&E and knowledge management systems.
    Ensure consistency and quality in data collection, analysis, and reporting to support adaptive management and continuous learning.

    Financial and Administrative Oversight;

    Monitor financial performance regularly to ensure cost-efficiency, value for money, and timely identification of variances or financial risks.
    Ensure financial management aligns with GEF, IUCN, and implementing/executing agency policies and procedures.

    Outputs Expected;

    Develops, implements, monitors and evaluates assigned programme/projects.
    Provides thorough, well-reasoned written contributions, e.g., background papers, analysis, sections of reports and studies, inputs to publications, etc.
    Develops and maintains effective working relationships.
    Promulgate coherent policies, and consistent adherence to these by clients. Efficient use of resources.

    REQUIREMENTS
    POSITION REQUIREMENTS:

    Education;

    Completed master’s degree in Natural Resource Management, Environmental Science, Environmental Management, Agriculture, social development studies or a closely related field. A qualification in Monitoring & Evaluation (M&E) will be an added advantage

    Work Experience;

    7–10 years’ experience in managing and implementing interventions relating to sustainable land management, biodiversity conservation and climate resilience programmes and projects
    Demonstrated experience working with UN agencies or similar organizations including the understanding of the rules and procedures that governs UN agencies and its implementation modalities
    Proven experience in results-based project management, including development and oversight of logical frameworks and theories of change.
    Experience in institutional coordination and implementing sustainable resource management interventions.
    Experience working with governments, regional organizations (e.g., SADC), and international partners with specific reference to sustainable land management, biodiversity conservation and climate resilience
    Experience in coordinating granting and contracting

    Language Proficiency;

    Excellent command of English (including good writing and communication skills)

    Competencies;

    Transparency: Able to build trust and contribute to informed and responsible decision making by carrying out the work of IUCN in a transparent manner; provides clear guidance to ensure that objectives and desired measurable results are understood by members of the team.
    Inclusiveness: Understands and accepts cultural diversity, and provide a tolerant, positive and supportive working environment that fosters respect for diversity, demonstrates ability to work in a multicultural, multi-ethnic environment and to maintain effective working relations with people of different nationalities and cultural backgrounds.
    Professionalism: Promote the organization’s interests, objectives and values in a diligent and professional manner.
    Accountability: Takes responsibility of individual and collective actions, promotes the IUCN One Programme approach.

    Functional competencies;

    Project Management and Coordination: Plans, implements, and monitors multi-country projects using results-based management principles.
    Technical Expertise: Provides technical leadership in eg SLM, wetlands, water resources, climate adaptation, and Nature-based Solutions.
    Partnership Development: Builds and maintains strategic partnerships with governments, regional bodies, and stakeholders.
    Financial and Administrative Management: Ensures sound budgeting, expenditure control, and compliance with donor procedures.
    Monitoring, Evaluation, and Knowledge Management: Leads performance tracking, learning, and knowledge sharing across the region.
    Leadership and Team Management: Guides and motivates project teams to deliver high-quality results efficiently.
    Communication and Representation: Communicates effectively, ensuring project visibility and engagement with partners.

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  • Superintendent Employee Relations People Officer – Recruitment

    The Superintendent: Employee Relations provides specialist leadership and guidance on employee relations, labour legislation and workplace governance across the operation. The role oversees disciplinary, grievance and incapacity processes, manages complex investigations including anonymous tip-offs, and supports ICAM reviews for high-impact cases. By working closely with leadership, organised labour and key stakeholders, the incumbent ensures fair, consistent and legally compliant labour practices while mitigating organisational risk and supporting effective workforce management.

    Minimum Requirements:

    Bachelor’s Degree with major in Industrial Relations, Labour Law or related 
    Proven track record in leading operational ER functions, advanced dispute resolution, matter and case preparation, leading third party matter ER interventions, etc.
    Proven experience in conducting structured or forensic investigations
    Sound knowledge of South African labour legislation (LRA, BCEA and related legislation)
    Experience in Business Partners or business partner workforce governance and labour compliance
    Be declared medically fit for the position and environment, as determined by a risk-based medical examination at the Gold Fields Occupational Health Centre and pass a Heat Tolerance Screening test, and such other tests as may be required to assess the applicant’s suitability for employment

    NOTE: all relevant certificates must be attached to your CV in order to be considered for shortlisting

    Key Competencies:

    Advanced safety leadership capability
    Accomplished team and people leader with advanced inter and intra-team collaboration and, sound spoken and written English communication skills
    Computer literate with a working knowledge of Microsoft Office packages
    Proven diagnostic, problem-solving, decision-making skills
    Advanced expertise in South African labour legislation and governance (LRA, BCEA, EEA) with strong compliance and risk management experience
    Proven ability to lead forensic-style investigations and provide legal advice
    Skilled advisor and coach to management on complex ER, Business Partners, and workforce issues
    Strong conflict resolution, grievance and disciplinary facilitation capabilities
    Analytical thinker with ability to track, report and act on ER trends to inform strategy
    High integrity and professional judgement with strong time management and prioritisation

    Duties and Responsibilities:

    Demonstrate Visible Felt Leadership by actively championing operational Safety, Health & Environmental (SHE) and Risk standards through participation in and leadership of SHE campaigns, audits, incident investigations and remediation initiatives that strengthen a culture of authentic safety leadership
    Actively support the company’s strategies and initiatives to promote a respectful, diverse and inclusive workplace with a culture of accountability and care  
    Actively lead ER team member operational delivery, talent management and performance enablement processes ensuring full development of teams
    Provide specialist advice and guidance to management on employee relations matters, labour legislation, company policies and procedural compliance
    Lead and conduct discreet investigations on ER matters, including anonymous tip-offs, misconduct allegations and workplace complaints, ensuring thorough evidence gathering, analysis and documentation
    Lead and preside over disciplinary enquiries, grievance hearings and incapacity processes, ensuring procedural fairness and compliance with applicable labour legislation and company standards
    Represent the organisation in complex or high-risk employee relations matters and support case preparation for internal escalation or external dispute resolution forums where required
    Participate in ICAM and other formal investigation processes for serious incidents, providing employee relations input and compiling detailed investigation reports for submission to senior leadership. 
    Manage and maintain constructive engagement and relations with organised labour and employee representatives, supporting effective consultation, dispute prevention and resolution
    Oversee employee relations governance related to internal stakeholders and Business Partners, ensuring alignment with labour legislation, contractual obligations and company standards
    Monitor employee relations trends, case outcomes and workplace climate indicators, providing insights and recommendations to management to mitigate risk and strengthen organisational effectiveness
    Develop and deliver awareness initiatives and guidance to leaders on employee relations policies, disciplinary procedures and fair labour practices
    Ensure accurate recordkeeping, reporting and documentation of all employee relations cases, maintaining the highest levels of confidentiality, integrity and professional conduct
    Contribute to the implementation of employee relations programmes, programmes and interventions aimed at promoting a fair, respectful and legally compliant workplace

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    Apply via company website ( https://www.goldfields.co.za/ ) or

     

  • Director FP&A SDL Africa OU Topline Senior Manager FP&A SDL Africa OU OPEX

    What You’ll Do for Us

    Responsible for monthly financial close activities, financial statement preparation, balance sheet analysis, weekly forecasting of operating expenses and monthly rolling estimate. 
    Interpret and communicate results to appropriate levels of management, assessing for risk and opportunity trends. 
    Develop and deploy solutions to mitigate risk and execute opportunities
    Steward internal controls review to ensure compliance with required controls & processes.  Partner with bottling partners to ensure financial/controls acumen.
    Provide financial leadership by identifying productivity improvement opportunities and analyzing/recommending productivity initiative pipeline projects.  This would include capital investment recommendations and analysis
    Provide strategic direction for business planning process and play a tactical role as needed.
    Produce and review completed analyses that require application of financial concepts and/or tools.

    Qualifications & Requirements

    Bachelor’s Degree in Finance, Accounting, or related field with MBA and/or CPA preferred
    7+ years of relevant financial experience with a large global company and manufacturing or supply chain experience preferred
    Strong organizational and planning abilities, teamwork, and interpersonal skills with the ability to communicate and execute strategies.
    Change management leadership across multiple business functions with the ability to interact with all levels within the organization
    Advanced financial analysis and problem-solving skills – the ability to explore strategic options, developing creative solutions to complex business issues, and/or supporting decision-making.
    Perform analyses that require the application of single or multiple financial and non-financial concepts and tools, e.g. NPV, IRR, Discounted Cash Flow, loss projection as well as exposure and risk assessment
    Working knowledge of internal control principles
    Must be highly proficient in use of SAP, Excel, and Access

    What We’ll Do For You

    Career Growth: We are committed to your professional development, offering opportunities for growth and advancement.
    Innovation: We embrace a culture of experimentation and innovation, providing you the opportunity to contribute to new, different, or better ways of doing things.

    Job Posting End Date:

    April 14, 2026

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    Apply via company website ( http://www.coca-cola.co.za ) or

     

  • Commercial Marketing & Logistics HR Services Partner – Fixed Term Contract (12 Months) Internship – Graduate Program Payroll Operations Partner Work Integrated Learning – P1P2 Program

    Glencore is seeking an exceptional individual to join our Commercial Marketing & Logistics team. This role offers comprehensive exposure to the full commercial cycle, supporting sales, purchases, and logistics operations across domestic and export markets. It is designed for a highly motivated professional ready to develop expertise in commodity marketing and logistics from the ground up.
    This position is structured to provide hands-on experience in the execution of contracts, physical cargo movements, and operational processes, providing a strong foundation for a career at the forefront of global commodity trading.                                                             

    GENERAL ACCOUNTABILITY:

    This role is structured for hands on learning and immediate impact, requiring high attention to detail and a proactive attitude.
    Execute and manage the physical movement process for cargo (road, rail, port operations, and sea freight) to ensure cargo flow is optimised, risks are mitigated, and profitability is maximised.
    Own the administrative and operational execution of purchase and sales contracts, including accurate and timely invoicing, payment processing, and comprehensive financial reconciliation.
    Assist in the negotiation and execution of logistics agreements and commercial terms with various third-party service providers and counterparties.
    Assist in structuring and execute commercial frameworks to ensure competitive pricing and favorable terms.
    Conduct in-depth market research and analysis on domestic and relevant international markets, monitoring price trends, supply and demand dynamics, and geopolitical factors affecting commodity prices.
    Develop market reports and analysis to support the wider commercial and trading team, identifying new opportunities and managing inherent risks.
    Develop and maintain risk management strategies to protect the company from price volatility and market fluctuations.
    Monitor and assess the risk exposure of the commodities portfolio.
    Ensure compliance with all relevant regulatory requirements and industry standards.
    Stay informed about changes in regulations that may impact commodity Commercial Marketing & Logistics activities.
    Cultivate and maintain strong relationships with suppliers, customers, brokers, and industry peers.
    Collaborate with other teams and departments to enhance the company’s Commercial Marketing & Logistics capabilities.

    QUALIFICATIONS:

    CA/CFA/Actuary/Masters

    The ideal candidate will have:

    Demonstrated commercial acumen with a drive to deliver value.
    Conscientious, with an exceptional work ethic and meticulous attention to detail.
    Outstanding verbal and written communication skills with the ability to engage effectively across stakeholders.
    Strong analytical, problem-solving, and negotiation skills.
    Demonstrates initiative and outperforms in fast-paced, results-orientated environments.
    Capable of multi-tasking, prioritising, and adapting to evolving international best practices.
    Team-player with an independent, flexible approach.
    Proficient in MS Office (Word, Excel, PowerPoint, Outlook, etc.).

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    Apply via company website ( http://www.glencore.com ) or