Job Region: Mpumalanga

About The Role

As an experienced Outbound Calling Agent, you will be responsible for engaging with customers who have registered on our platform, with the key objective of onboarding new customers, reactivating dormant accounts, and increasing conversion rates. You will act as the voice of the brand, combining clear communication, product knowledge, and performance-driven strategies to grow our player base.

What You’ll Be Doing

Conduct high-volume outbound calls to:reactivate dormant or lapsed customers or communicate promotions, bonuses, and product features
Achieve and exceed daily, weekly, and monthly KPIs
Deliver exceptional customer engagement by providing product knowledge, promotions, our Loyalty programme, our extensive perks and offerings and support
Accurately record customer interactions and outcomes in CRM systems
Work flexible shifts, including evenings and Saturdays, to maximize contact opportunities
Provide customer feedback to management to help optimize sales scripts, promotions, and processes

What You’ll Bring

Previous outbound sales or telemarketing experience (preferably in South African iGaming, online sports-book and betting, financial services, or telecoms)
Strong sales skills with a track record of meeting/exceeding targets
Ability to work shift patterns, extended hours, and Saturdays
Computer literacy and experience with CRM systems
Excellent communication skills (English required; additional South African languages a plus)
Results-driven with resilience in a competitive environment

Apply via company website ( N / A ) or

job-boards.eu.greenhouse.io

 

Adhere to operational and administrative policies and procedures in terms of vehicle repairs, vehicle systems, maintenance, accidents, administration, fleet systems and disposal of assets. Includes the diagnosis and repair of vehicle systems and to take responsibility for the operation of the systems both in the control room and on the vehicles in the fleet.

Job Description
Quality control

Adhere to SOPs regarding security systems and vehicle systems
Report malfunctions to management immediately
Perform all system repairs to match installation standards
Refer malfunctions that are out of your scope to the approved service provider and manage the process within the agreed upon SLA.

Preventative maintenance: Systems

Compile and implement a preventative maintenance program.
Conduct preventative maintenance on all vehicle equipment in the fleet.
Report on any system maintenance conducted and the requirements for equipment replacement to the fleet controller.

System repair and technical support: PC & Base station equipment and vehicle systems

Maintain conformance to the latest software update requirements and provide support to the SBV Service Desk in downloading updates to PC’s and vehicles.
Inspect base station equipment on a weekly basis and corroborate that end users are performing according to the correct procedure and the stability of the equipment.
Request replacement equipment where faulty equipment is detected.
Maintain and update a version control log.
Test and troubleshoot defective electronic equipment and wiring and where possible, repair all vehicle systems according to the agreed upon SLA’s.
Control spare stock and manage the allocation, billing and replenishment of this stock on a weekly basis.
Adapt existing electronic equipment to specialized needs.
Create and maintain records of work accomplished

Fault report Management

Manage the end to end fault reporting through the SBV prescribed platform.
Report any critical system failure to the Regional Fleet Coordinator and the National Systems Manager.
Complete the return process and documentation for the return of faulty components in conjunction with the National Systems Manager.
Follow up on replacement spares.
Compile a monthly trend analysis of faults in order to identify stability of the system and submit to the National Systems Manager

Logistical support

Collaborate with the National Systems Manager to co-ordinate the removal of equipment that can be re- used.
Asset management including disposals and transfers to be done in conjunction with the Fleet Controller.
Daily system tracking checks to be reported to the National Systems Manager.
GPSI run files to be maintained and updated regularly.

New development and retrofitting of systems

Provide input and Support when testing new systems as per the agreed specification through the inspection of functionality and installation quality.
Schedule and manage the installations of the systems in the field and escalate any discrepancies to the National Systems Manager and the Regional Fleet Coordinator.
Follow up on re-work until stability is obtained.
Replace faulty hardware and the re-program software to provide a reliable product/system.

Training

Provide training to the mechanical/fleet staff regarding first line fault finding and maintenance.
Provide training to relevant operational staff on the procedure and utilisation of systems on board vehicles as well as the control room.
Assist in the training of new recruits during the CITPO course at the Centre / Region.

Administration

Performs annual audits of systems at the Centre and submit findings to the National Systems Manager
Make recommendations in terms of cost savings initiatives with regards to systems
Arrange for payment of invoices in accordance with company policy

Balances and maximises utilisation of the fleet according to the centres needs

Track the centre fleet performance and maintenance against set benchmarks and strategies and suggests and motivates new improvements
Schedule the centre’s vehicles for different types of services / repairs as prescribed by the Fleet policy / support office instructions

Monitor the scheduled maintenance plans for optimal availability of vehicles

Monitor that daily running and electrical fault repairs are carried out at the centre when necessary and small problems on the vehicles are attended to before it is escalated
Deal directly with external service providers to assist with repairs according to the agreed upon SLAs and guidelines
Report on possible vehicle replacements to the Regional Fleet Coordinator in accordance with the replacement plans
Co-ordinate the repair / replacement of sub-systems with the relevant service providers, SBV System Technician and Regional Fleet Coordinator

Vehicle management and administration

Plan and execute registration, de-registration, re-registration, renewal of licensing and vehicle Certificate of Fitness (COF) of vehicles in order to comply with legislation and company policy and procedure
Confirm that suppliers and internal repairs adheres to Repair Authorisation processes with the relevant service provider, and escalate where necessary
Verify that each vehicle has a vehicle log book as well the relevant accident procedure information
Communicate to Management and Drivers any changes to company fleet policy, procedures and legislation
Communicate to Management and Drivers regarding any implementation of new mechanical and electronic innovations
Identify training gaps within one’s area, reporting gaps and making recommendations to the Regional Fleet Coordinator
Manage the process of maintaining and replacing vehicle parts at centres to maintain a high level of service quality and cost effectiveness, including butnot limited to: lubricant and tyre stock
Maintain vehicle asset registers and submit changes to Regional Fleet Coordinator
Calculate and report on each vehicle variable operating cost on daily basis to identify potential causes for high fuel usage
Plan fuel saving initiatives at your centre in conjunction with the Regional Fleet Coordinator and relevant manager at the centre
Investigate fuel theft and usage outside of agreed norms and report incidents to management for further action
Perform spot checks to verify that fault diagnosis is done correctly before repairs are authorised
Check all supplier and repair invoices to verify that invoices are signed off by management prior to requesting payment

Tyre Management

Execute random tyre pressure tests during daily vehicle inspections and reiterate the relationship between correct tyre pressure and financial implications
Adhere to company policies and fleet policy with regards to tyre management
Investigate and report on any irregularities which involve missing tyre stock
Plan and execute tyre replacements of all vehicles categories for maximum vehicle availability and less on- the-road repairs
Monitor credits received for all tyre casings handed over to suppliers and manage tyre scrap by providing an analysis

Driver Management

Responsible for Monitoring that all drivers are in possession of a valid driver’s licence with PDP throughout the year
Compile and distribute reminder letters with regards to renewing drivers licences that are reaching expiration date
Verify that all drivers have undergone the applicable drivers training and have been competent prior to a vehicle being allocated to them
Recommend drivers for retraining after reviewing all information pertaining to driving habits vehicle maintenance and repair cost
Responsible for the implementation of daily vehicle safety checklists to monitor whether drivers know and understand the importance of vehicle safety checks
Continually monitors driver results from the tracking and other available system in relation to speed, harsh braking or harsh acceleration, escalate to operations where applicable
Report driver misdemeanour to Regional Fleet Coordinator for remedial action
Only allocate vehicles to drivers with valid PDP’s and Driver’s licenses
Responsible for redirecting all driver related fines to the appropriate driver and following up on progress
Brief all drivers and Managers in terms of AARTO and the implications it has on the business
Accidents and breakdowns
Report or redirect accidents and insurance related queries to the Fleet Insurance Administrator immediately
Liaise with towing companies, supplier networks and in–house mechanics when there are operational breakdowns

Administer and maintain all relevant reports

Submit variations report in respect of vehicle expenditure to Regional Fleet Coordinator and relevant management at the centre on a weekly basis.
Record all downtime hours per vehicle, the reasons for downtime on the applicable fleet system and report to the Regional Fleet Coordinator and Centre CIT Manager on a monthly basis
Conduct daily vehicle inspections with the focus on vehicle safety and preventative maintenance and provide a fault-finding status report to the relevant stakeholders
Reconcile Fuel, Oil and Toll fee reports provided by the service provider on a monthly basis Reconcile Maintenance reports provided by service providers on a monthly basis, and verify that all vehicle maintenance costs have been correctly allocated to each vehicle
Compile and submit a daily report of vehicle availability status to Regional Fleet Coordinator and relevant management at the centre
Subscribe and align to SBV Services’ ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Drive the organisation culture

Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.

Lead as an Ambassador and executor of Change

Act as a change management architect in periods of change to ensure business continuity.
Manage the integration of business units into a seamless end to end solution for customers.
Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

Job Requirements
Minimum Requirements: Work Experience

2-years’ experience with 1-year systems management experience in a fleet / logistics environment

Minimum Requirements: Education

Grade 12
Exceptional technical and computer skills
Code 10 Drivers Licence and PDP

go to method of application »

Apply via company website ( ) or

 

What will you do?

To promote Sanlam Retail Mass (SRM)’s products and increase market share through:

Providing sound financial advice and a high level of client service in a Branch context.
Creating opportunities for client optimisation and cross selling of value-added products

What will make you successful in this role?

Sales Delivery:

Gain and maintain an in-depth understanding of SRM product ranges.
Gain an understanding of the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
Continuously update and inform customers of new products, or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly.
Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
Conduct due diligence on clients to identify and flag risks.
Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk-in / non-appointment clients.

In-branch Client Service and Client Retention:

Responsible for servicing and managing all client profiles to ensure clients remain on the books.
Send payment reminders, conduct follow-ups, and remain in contact to address potential queries or to provide support.
Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and taking corrective actions where required.
Manage persistency of client payments in favour of both the branch and the client.
Gain insight into client risk profiles to proactively identify where support will be required.
Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms.
Responsible for in-branch servicing in line with client experience standards:
Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.
Resolve various types of client queries in the branch as far as possible or escalate queries to the right stakeholders by using the existing escalation framework. Follow up on the status and continuously provide feedback to the client.

Quality, Compliance and Continuous Development:

Remain up to date with and continuously adhere to compliance and quality standards.
Keep up to date with own registration, product knowledge and maintenance of own CPD points.
Identify risks and flag potentially fraudulent activities.
Keep and store relevant records of advice.
Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making

Monthly Planning and Reporting:

Responsible for reporting on activities daily, through using relevant technology platforms.
Collate data on activities to deliver on weekly and monthly reporting deadlines.
Perform any ad-hoc requirements as requested by the Retail Branch Manager

Qualification and Experience:

1-year experience in a sales or marketing capacity
Experience within insurance branches an advantage
Matric (Grade 12)
RE5 advantageous
FAIS Compliant (Wealth Management) as per DOFA requirements.
Class of Business training (to be completed within 12-months of employment

go to method of application »

Apply via company website ( ) or

 

About the role

The primary purpose of the Customer Success Associate is to resolve customer issues on First Time Resolution/First Call Resolution (FTR/FCR) basis, educate customers on the company’s products and services and ensure that customers are fully satisfied and happy and ready to continue using the company’s products and services while actively promoting the brand and acting as a brand ambassador at all times.

What you’ll be doing

Field customer queries and communicate via various channels (Phone, chats, email, social media).
Using the company’s service desk to communicate, record, and escalate, where required, customer issues.
Maintain professionalism when interacting with customers across any channel.
Enable customers to do troubleshooting via the self-service knowledge base and assist and guide customers accordingly.
Prioritising and managing several open cases at the same time. 
Ability to escalate issues and do necessary follow-ups.
Ensure appropriate standards and procedures are adhered to at all times.
Ensure all issues are escalated within company processes and SLAs and follow up on resolution with internal teams and customers.

What you’ll bring

Minimum of 3 years of  customer support experience.
Online gaming experience with a focus on sports betting.
Excellent communication skills, both verbal and written.
Ability to work on shifts – morning, afternoon and night shifts.
Knowledge and understanding of Social Media Platforms.
Be a Team Player and work collaboratively within a team environment.
Self-driven and motivated.
Knowledge of Customer Support Service Desks including but not limited to Freshdesk, Jira and/or Zendesk.  
Ability to understand, interpret, and communicate issues both internally and to customers.
Troubleshoot customer problems, diagnose and provide solutions.
Able to work within strict guidelines, follow company processes and procedures.
Empathetic and high emotional IQ.  
Work to SLA thresholds as set by the company.
Fast-learner with an ability to think on their feet, and adapt to fast-paced, high-pressure environment with demanding customers and time-critical situations.
Work according to Key Performance Indicators (KPIs).
To be based and available to work from the office in Mpumalanga (Nelspruit).
Employment will be subject to background checks being conducted as part of the legal requirement for this position.

Apply via company website ( N / A ) or

job-boards.eu.greenhouse.io

 

What will you do?

To promote Sanlam Retail Mass (SRM)’s products and increase market share through:

Providing sound financial advice and a high level of client service in a Branch context.
Creating opportunities for client optimisation and cross selling of value-added products

What will make you successful in this role?

Sales Delivery:

Gain and maintain an in-depth understanding of SRM product ranges.
Gain an understanding of the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
Continuously update and inform customers of new products, or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly.
Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
Conduct due diligence on clients to identify and flag risks.
Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk-in / non-appointment clients.

In-branch Client Service and Client Retention:

Responsible for servicing and managing all client profiles to ensure clients remain on the books.
Send payment reminders, conduct follow-ups, and remain in contact to address potential queries or to provide support.
Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and taking corrective actions where required.
Manage persistency of client payments in favour of both the branch and the client.
Gain insight into client risk profiles to proactively identify where support will be required.
Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms.
Responsible for in-branch servicing in line with client experience standards:
Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.
Resolve various types of client queries in the branch as far as possible or escalate queries to the right stakeholders by using the existing escalation framework. Follow up on the status and continuously provide feedback to the client.

Quality, Compliance and Continuous Development:

Remain up to date with and continuously adhere to compliance and quality standards.
Keep up to date with own registration, product knowledge and maintenance of own CPD points.
Identify risks and flag potentially fraudulent activities.
Keep and store relevant records of advice.
Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making

Monthly Planning and Reporting:

Responsible for reporting on activities daily, through using relevant technology platforms.
Collate data on activities to deliver on weekly and monthly reporting deadlines.
Perform any ad-hoc requirements as requested by the Retail Branch Manager

Qualification and Experience:

1-year experience in a sales or marketing capacity
Experience within insurance branches an advantage
Matric (Grade 12)
RE5 advantageous
FAIS Compliant (Wealth Management) as per DOFA requirements.
Class of Business training (to be completed within 12-months of employment

Apply via company website ( ) or

careers.sanlamcloud.co.za

 

Job Description

A Store Manager will lead a team of passionate associates in maximizing store sales/turnover, ensuring the stock loss benchmark is maintained and managing the administration of the store.

Responsibilities

Promote sales. 
Manage stock, and control expenses to meet business targets. 
Achieve and/or exceed the required targets that are set out for the store. 
Use store resources effectively to maintain the productivity of the store. 
Encompass a thorough knowledge of stock and management of policies and procedures. 
Act as the custodian of all company policies and procedures to ensure standards are met. 
Assume accountability for the management and the training of all staff. 
Maintaining the company culture by treating staff in a respectful and professional manner. 
Ensure all interaction with customers results in an above-average customer service level. 
Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards. 

Qualifications

Matric / Grade 12, Mathematics an advantage 
2 years’ experience in a Retail Store Management or Assistant Store Manager role preferably in a similar retail  environment. 
Excellent business English, both verbal and written

Apply via company website ( ) or

fa-etyi-saasfaprod1.fa.ocs.oraclecloud.com

 

Qualifications

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom.
And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have amazing opportunities for x2 Sales Agent Field to be based in Secunda, Mpumalanga. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities.  Represent the brand professionally and positively

What You’ll Do For The Brand:

Customer Service:  Assist clients with opening accounts and all betting queries 
Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
Drive mobile marketing campaigns to increase sales and sign up new online accounts
Must keep records of their sales activities and report their progress to management daily 
Promote the mobile brand. 
Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application. 
Keep work areas neat and tidy to promote a positive image to customers.
Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels 
Might be required to roam between branches and stores as per operational needs
Any other related duties that might be required within the business 

What You’ll Bring To The Team:

Promotion
Excellent Customer Service
Communication
Active Listening

Apply Before 01/05/2026

go to method of application »

Apply via company website ( N / A ) or

 

PURPOSE

The role is responsible to ensure safe installation and maintenance and repairs of all mechanical equipment ie crusher/gearboxes/pumps etc.

RESPONSIBILITIES

Safety, Health , Environment and Quality

Display safety conduct at all time by wearing the correct PPE
Attend pre shift meetings
Report unsafe conditions and behaviour
Adhere to FA and client policies and procedures
Always behave safe

Maintenance and fabrication

Implement maintenance schedules
Maintainsrepairs all mechanical equipment
Conduct plant inspection on all key mechanical equipment
Identifies and prioritise equipment in need of maintenance/repairs
Plans down time for repairs/maintenance
Plans for material and men to assist
Do risk assessment/study procedures
Do repairs/maintenance Fabricate general steelwork

Requirements

QUALIFICATIONS

Grade 12/N3 – Mechanical engineering subjects
Trade test – Fitter – MQA/MERSETA preferred

EXPERIENCE

Post trade test experience as Fitter  advantageous
2 years Learnership/Apprentice in Mining or Construction
Basic exposure to maintenance of general plant equipment

SKILLS, QUALITIES AND ABILITIES REQUIRED

Verbal communication
Understand what constitutes unsafe conditions and behaviour
Knowledge of unsafe behaviour – what does it mean?
Basic understanding of planned maintenance documentation and procedures
Basic planning skills
Risk assessment skills
Mechanical engineering skills
Valid Drivers license
How to order PPE

Apply via company website ( N / A ) or

fraseralexander.mcidirecthire.com

 

Description

We are hiring!

At Sappi, we are a leading global provider with a reputation for delivering high-quality sustainable Woodfibre products and solutions for the global markets. We lead through our values centred around safety, integrity, courage, making smart decisions which we execute with speed. We are seeking unique people who believe in fostering a diverse and inclusive and safe environment.
We’re on the lookout for an experienced Process Controller Newsprint to safely and efficiently operate the equipment under his/her control, to ensure optimum production output and quality at the best cost with minimum downtime, rejections and effluent.

As an Process Controller Newsprint, you will be responsible for:

Performing pre-start inspections as per making sheet and operating standards.
Starting up and shutting down the Wet End following best practices.
Monitoring and controlling visual and physical paper properties (excluding caliper).
Taking corrective action to resolve paper quality issues during production.
Reporting equipment defects and abnormal conditions to the Shift Superintendent.
Optimizing furnish mixes in line with production requirements.
Completing shift exception reports and addressing non-conformances.
Checking consistencies against lab results and correcting any deviations.
Inspecting felt and wire cleaning sequences, effluent flows, and water make-up.
Executing shutdown tasks and performing lockouts per Mill procedures.
Safely operating the overhead crane and recording downtime in the OEE system.
Supporting SHEQ compliance, conducting BBS observations, and maintaining housekeeping.

What are we looking for:

Grade 12 (Maths and Science) or N5 relevant qualification.
Minimum of 3 Years Experience in Paper Machine.
Outside Operator  licence.

go to method of application »

Apply via company website ( http://www.sappi.com ) or