Job Region: Western Cape

Required Skills

NQF 7 degree in Chemical Engineering / Food Science & Technology
Minimum of 5 year’s experiences in FMCG
Planning, organizing and staff motivation skills.
Exposure to or sound knowledge of the production environment is essential.
Good knowledge of the manufacturing processes.
Good knowledge of “mass balancing” of fat and protein. (Losses)
Knowledge of flows and losses.
Knowledge of CIP systems.
Attention to details is very crucial for the role.
Willing to work long hours, shifts, overtime, weekends, and public holidays.
Aptitude for figures.
Assertiveness, analytical thinking, and good problem solving and time management skills.
Accuracy and attention to detail.
Ability to work under deadline pressure.
High stress tolerance and ability to work in a fast-paced environment.
Ability to handle a variety of assignments simultaneously.
Traveling to different plants.
Ability to work independently as well as part of a team.
Knowledge of BPCS will be advantages.
Effluent management will be advantages.

Duties & Responsibilities

Investigating loss point and evaluation of milk.
Preparing action list and follow-up on GMP losses.
Entering the data on GMP system and to produce the accurate GMP recording on the system.
Follow up the COD analysis every day and prepare the actions for each high COD value.
Controlling the control map of FT120 and checking FT120 to hand method sample for the mat and fat.
Track GMP losses and improve on GMP results.
Inspections and validation on equipment
Managing the “Mass balance & Fat protein” losses and gains.
Manage the consumption of raw materials for each week and month-end, aligned to shopfloor.
Implement FSSC requirements in the departments

Closing Date

2025/07/11

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CHANEL RETAIL SPECIALIST KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

Drive achievement of sales targets 
Event planning identified, arranged and co-ordinated within store to drive sales targets (at least 1 event per month)
Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
Achieve a minimum IPT of 2.5

BRAND MANAGEMENT

Increase brand awareness and image by adhering to grooming and uniform guidelines
Always maintain counter hygiene according to brand standards
Merchandising of stock according to merchandising guidelines

STOCK MANAGEMENT & MERCHANDISING

Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
Submit stock management sheets to RDM monthly/weekly
Identify maintenance issues and snags and ensure these are resolved

RELATIONSHIP MANAGEMENT

Ensure client experience and customer journey is upheld and reinforced
Build in-store relationships with all levels of team and store management
CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
Drive increased customer data base (attraction of NEW customers)
Manage in store customer complaints or concerns and provide feedback to RDM’s regarding any customer issues or feedback within 24 hours

ADMINISTRATION

Submit claim forms for overtime, night work (holidays etc.)
Counter checklist submitted weekly to RDM
Submit counter event report including photographs to RDM
Submit competitor and trade insights including photographs within the mall and store environment

TEAM TRAINING AND COACHING

Induct new ARC staff members on Chanel
Identify training needs for team members within ARC on Chanel
Coach, train and oversee the development of ARC team members on Chanel
Submit role play and coaching tracking forms monthly to RDM
Participate in weekly team meetings for on-going communication

REQUIREMENTS/QUALIFICATIONS

Matric certificate
At least 3 years retail and cosmetics experience
Certificate in Beauty/Make-Up is advantageous

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Apply via company website ( http://www.prestigecosmetics.co.za ) or

Description

Knowledge of the customer service, basic food production principles, managing staff development and training
Supervise staff and to attend to problems encountered at ward level
Ability to organise and co-ordinate kitchen services efficiently
Should be conscientious, reliable, honest, warm, energetic and punctual at all times
Liaising with patient queries and complaints at ward level
Ensure kitchen hygiene standards are adhered to
Ensure administrative duties are completed timeously
Ensure adherence to policies and procedures at all times
Crockery and Cutlery control
Manage ad hoc projects as and when required

Requirements

Grade 12 (Matric) compulsory
Min 2 – 3 years supervisory experience in the health care / hospitality industry is essential
Excellent communication skills in both English and Afrikaans
Excellent interpersonal, organisational and problem-solving skills with strong Client focus
Leadership qualities and mentoring skills
Previous Catering experience essential
Good computer skills, i.e. Outlook, Microsoft Word, Excel, etc.

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Apply via company website ( https://www.melomed.co.za ) or

PBT Group is currently offering an opportunity for a Senior AWS Data Engineer.

The role of a Data Engineer involves constructing and maintaining data pipelines and datamarts, emphasizing scalability, repeatability, and security. Data Engineers play a pivotal role in facilitating the acquisition of data from diverse sources, ensuring its conformity to data quality standards, and enabling downstream users to access data promptly. This position is an integral part of an agile team.

These professionals are entrusted with the responsibility of establishing the infrastructure required to derive insights from raw data, integrating data from various sources seamlessly. They empower solutions by efficiently managing substantial volumes of data, both in batch and real-time, utilizing cutting-edge technologies from the realms of big data and cloud computing. Additional responsibilities encompass the development of proof-of-concepts and the implementation of intricate big data solutions, with a primary focus on collecting, parsing, managing, analyzing, and visualizing extensive datasets. They are adept at employing technologies to resolve challenges associated with handling vast amounts of data in diverse formats, thereby delivering innovative solutions.

Data Engineering is a technically demanding role that necessitates a broad spectrum of expertise in software development and programming. These professionals possess knowledge in data analysis, understanding end-user and business requirements, and have the ability to translate these needs into technical solutions. They exhibit a strong grasp of physical database design and the systems development lifecycle. Collaboration within a team environment is essential for success in this role.

Key Responsibilities:

Architecting Data analytics framework.
Translating complex functional and technical requirements into detailed architecture, design, and high-performance software.
Leading the development of data and batch/real-time analytical solutions by leveraging transformative technologies.
Engaging in multiple projects as a technical lead, overseeing user story analysis, design, software development, testing, and automation tool creation.

Duties: Primary Job Objectives:

Development and Operations
Database Development and Operations
Establishment and Adherence to Policies, Standards, and Procedures
Communication
Business Continuity and Disaster Recovery Planning
Research and Evaluation
Coaching and Mentoring

Required Skills, Knowledge, and Experience:

A minimum of 5 years of experience in Data Engineering or Software Engineering.
Demonstrated leadership experience, managing teams of engineers for 3-5 years.
A minimum of 2 years of experience in Big Data.
At least 5 years of experience with Extract, Transform, and Load (ETL) processes.
A minimum of 2 years of experience with AWS (Amazon Web Services).
Demonstrated experience with agile or other rapid application development methodologies for at least 2 years (e.g., Agile, Kanban, Scrum).
5 years of proven expertise in object-oriented design, coding, testing patterns, and working with commercial or open-source software platforms and large-scale data infrastructures.
Proficiency in creating data feeds from on-premise to AWS Cloud (2 years).
Support experience for data feeds in production on a break-fix basis (2 years).
A minimum of 4 years of experience in creating data marts using Talend or similar ETL development tools.
Proficiency in data manipulation using Python and PySpark (2 years).
Experience in processing data using the Hadoop paradigm, particularly with EMR, AWS’s distribution of Hadoop (2 years).
DevOps experience in Big Data and Business Intelligence, including automated testing and deployment (2 years).
Extensive knowledge of various programming or scripting languages.
Expertise in data modeling and an understanding of different data structures and their suitability for specific use cases.

Additional Technical Skills Required:

The ability to design highly scalable distributed systems using various open-source tools.

Proficiency in both batch and streaming Big Data tools.
Experience with Talend for at least 1 year.
Familiarity with AWS services such as EMR, EC2, and S3 for at least 1 year.
Proficiency in Python for at least 1 year.
Familiarity with PySpark or Spark (desirable for at least 1 year).
Experience in Business Intelligence data modeling for 3 years.
Proficiency in SQL for 3 years.

Qualifications/Certifications:

A Bachelor’s degree in computer science, computer engineering, or equivalent work experience for a minimum of 4 years.
AWS Certification, at least at the associate level.

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Apply via company website ( http://www.pbtgroup.co.za/ ) or

Job Description

Lead and manage the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets, innovation initiatives and customer service standards are met and exceeded.

Responsibilities                                                             

Stock Management:

Ensure that stock is accurately received & unpacked to merchandise and replenish the store.
Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
Oversee the overall maintenance of the stockroom to meet housekeeping standards.
Authorise write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.                         

Sales Growth & Profitability:

Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
Identify and propose new opportunities to increase sales and brand awareness. This may include:- In-store marketing, competitor shopping. Drive credit, Insurance, Mobile and Cellular performance to achieve the agreed budget                         

Risk Management:

Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring)  reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.                               

Customer Experience Management:

Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.

Leadership & Development:

Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
Recruit, administer & manage performance in accordance with company policies and procedures.

Innovation:

Ensure implementation of Innovation initiatives from Head Office (Mpos, MRP Empower, E-docs and Money Hub) to delight our customers and improve in-store processes in a more efficient manner.

Qualifications                                                                                                                                                                                        

NQF level 4 (Grade 12) or equivalent
3 years’ experience in a store management position
Sales & service management, budgeting, computer literacy, communication skills
Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding  

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What You’ll be Doing

This role is ideal for an energetic and enthusiastic Senior Leader with flair and ability to drive and motivate others. This role leads the Learning and Development function in region and delivers implementation of improvement plans for the individual(s), team(s) and site(s) under their umbrella of responsibility together with the local operational leadership teams. They do this based on data & learning needs analysis aimed at ensuring the right quality of service is achieved and remains consistent for our customers worldwide.
You are responsible for direct management of a team of Customer Service Learning and Quality experts, with a strong and proven track record of driving and managing performance in the Quality and Learning field. You will be part of the leadership team in region and the SME for L&D locally in South Africa.
This role is ideal for a self- motivated, energetic and enthusiastic Learning & Development leader with a passion for customer service. They have a proven ability to lead a team of learning and quality experts who are able to identify learning needs or performance opportunities, work in collaboration with a management team to build towards concrete performance objectives, as well as train and coach others.

Responsibilities

Drive site performance ⇒Partner and consult with the site operational leadership team to conduct a quantitative & qualitative analysis (holistically) of site / regional performance. Be accountable for creating and driving appropriate action plans with key stakeholders
Quality solutions or plans to improve performance & close learning or knowledge gaps ⇒Looking holistically at the site KPI/indicators and understand the value-add/contribution T&Q (root-cause, deep-dive, collaborating with key leadership team and support staff).
Develop Learning & Quality team Members – Observation team members’ performance provide feedback and coach individuals to grow and develop, succession planning, development opportunities, coaching, feedback
Drive execution of Quality Operating Model & Standards – Responsible for strategy and calibration indicators (Attendance and Accuracy for now while others may be added);
Performance of agents’ first 90 days – Provide Recruitment feedback on New Hire fit for hire with local recruitment. Accountability towards New Hire development during New Hire cycle
Training Planning ⇒Assign resources to the training duties onsite and ensure it’s being managed properly and work with scheduling and Facilities for appropriate resource requirements

Desired Skills and Experience

Minimum 5 years in L&D and Training and Quality ideally in a customer experience or BPO environment. 
Leadership experience of training and quality teams across multiple clients and campaigns over multiple geos.
Possess excellent written and spoken English communication skills and interpersonal skills
Excellent organizational skills
Able to work independently, as well as extremely team-focused; supports team and peer decisions
Meticulous attention to detail
Able of working cooperatively with people of diverse  backgrounds regardless of personal differences
To be the change ambassador, with the ability to drive change by owning the measuring of the adoption of change, showing flexibility and adapting to the dynamic Customer Service environment
Receptive to feedback, takes directions and is aware of development areas
Ability to self-motivate and manage own time
Ability to own your own development and with a growth mindset
Ability to facilitate quality calibrations in a face to face and virtual environment, with peer group and global stakeholders
Partner with global learning team to provide input, review created materials, and support delivery of workshops
Ability to adopt a consultative approach with stakeholders
Ability to conduct deep dives as part of overall root cause problem solving, analyze and create report on outcomes
Ability to use the Learning Management System for basic learning activities e.g. ability to pull and analyze reports, upload content, create learning courses

Knowledge

Demonstrate an understanding of facilitation and questioning   techniques
Good understanding of adult learning principles and learning styles
Good understanding of the learning models and learning cycles (ADDIE, Agile Learning, Learner Centered, etc.)
Proven experience in improving performance through a Quality Management Tool, and / or experience working with call centre quality programs
Good understanding of the Customer Service business at Booking or similar environment
Customer Service outcome oriented
Available full time and flexible in both schedule and tasks based on local needs
Experience of data analysis
Experience of root cause problem solving methodology
Experience in change management methodologies
Experience of project management methodology
Experience of facilitating a quality calibration process

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