Job Description
Applications are invited from suitably qualified persons to fill the following posts within theZimbabwe Revenue Authority (ZIMRA) – an equal opportunity employer.
BUSINESS RELATIONSHIP MANAGER – ICT – LEVEL 7 (1 POST)
Duties and Responsibilities
Key Responsibilities▪ Align ICT initiatives with enterprise strategy and validate business requirements.▪ Oversee ICT project portfolio prioritisation, planning and resource allocation.▪ Supervise Business Systems Analysts and Business Process Improvement Analysts.▪ Coordinate stakeholder engagement and ensure effective communication between ICTand business units.▪ Ensure compliance with governance frameworks, audit requirements and regulatorystandards.▪ Oversee risk management, quality assurance and continuous improvement across ICTprojects.▪ Lead change management initiatives to support the adoption of ICT systems.▪ Monitor ICT vendor performance, manage contracts and ensure SLA compliance.3▪ Ensure proper documentation of requirements, processes and governance artefacts.▪ Support digital transformation initiatives by aligning systems and business processes.▪ Mentor graduate trainees, junior analysts and technical teams while promotingknowledge sharing and continuous improvement.
Qualifications and Experience
Job Skills and Competencies▪ Ability to align ICT initiatives with organisational strategy and drive business-focused digital transformation.▪ Strong knowledge of ICT governance, regulatory compliance, audit requirements andrisk management frameworks.▪ Proven capability to oversee ICT project portfolios, prioritise initiatives and manageresources effectively.▪ Skilled in business requirements analysis, process optimisation and the implementationof efficient business solutions.▪ Excellent communication and stakeholder engagement skills with the ability to buildstrong ICT-business relationships.▪ Demonstrated leadership experience in supervising teams, driving performance andfostering continuous improvement.▪ Ability to manage ICT project risks, ensure quality standards and support governancebest practices.▪ Proven ability to lead change management initiatives and support successful adoptionof ICT systems.▪ Experience in managing ICT vendors, contracts and service level agreements to ensureoptimal service delivery.▪ Strong understanding of enterprise ICT systems, emerging technologies and digitaltransformation initiatives.▪ Strong knowledge of ICT governance frameworks (COBIT 2019, ITIL, ISO standards)▪ Strong analytical, problem-solving, troubleshooting and operational risk managementcapability.▪ Ability to work effectively in multidisciplinary, high-pressure and mission-criticalenvironments.▪ Excellent communication, stakeholder engagement, technical reporting andpresentation skills.▪ Ability to manage priorities, support operational excellence and drive continuousimprovement initiatives.
Qualifications and Experience▪ Bachelor’s Degree in Computer Science, Information Systems, Business Studies, orrelated discipline▪ Minimum 5+ years’ experience in ICT and business environments.▪ At least 3 years leading Business Relationship Management.▪ At least one relevant professional certification aligned to the role specialisation andenterprise ICT governance requirements. (Certified Business Relationship Manager(CBRM) Project Management Professional (PMP) / PRINCE2 Practitioner, ITILCertification2, COBIT 2019 Certification and any other relevant professionalcertification.)
How to Apply
Interested candidates should submit applications, accompanied by a detailed CurriculumVitae by 19 May 2026. All applications should be emailed toZimraRecruitment@zimra.co.zw with the position title clearly stated in the email subjectline, e.g. Head ICT Operations & Service Delivery – ICT Level 5. The applications should beaddressed to:Director Human CapitalZimbabwe Revenue Authority6th Floor ZB CentreCorner First Street / Kwame Nkrumah AvenueP. O. Box 4360HARAREPlease note that only shortlisted applicants will be responded to and females areencouraged to apply.