Job Region: Limpopo

Job Description

Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.

Job Requirements

Job Purpose

Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.

Education

Grade 12 or equivalent national qualification in gaming operations

Experience

Previous experience in a customer facing role
Demonstrated competence in all requirements (including an ability to deal blackjack and roulette) and participation as part of a practical Dealing School

Skills and Knowledge

Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Handling conflict
Checking
Following Instructions
Emotional resilience
Honesty in the handling of cash
Presentable

Key Activities

Prepared Work Area

Check gaming area, table and float and ensure ready for play Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc to ensure all is functioning and ready for play
Check cleanliness of own section or station
Communicate and follow-up on the correction of any equipment faults or defects

Game Play

Deal the relevant tables games (blackjack, Poker, Punto Banco,
Baccarat; American Roulette; or any other game as per business unit requirements)
Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions
Provides audible and precise game commentary 
Monitor and report on guest play and action (when required) on the Casino system 
Keeps inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage gambling
Opening and closing of tables
Game hand over – Dealer to dealer and /or inspector
Conduct cash-ups and reconcile float at the end of shift
Substantiate and report on any float variances Secure and transport float as required

Customer Engagement

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences Educate customers on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

go to method of application »

Apply via company website ( https://www.suninternational.com/ ) or

Description

We are looking for a highly motivated, proactive and resilient individual with strong knowledge of sales and marketing to join our sales team as a Financial Associate in our Thohoyandou Life Office. 

You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and reward excellent performance.

Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
Comply with FAIS legislation for registration as Fit and Proper individuals:
Applicants who entered the industry as follows: 
From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
From years 2008 – 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
All those appointed in the industry from the year 2010 onwards require a full FAIS recognised    qualification
Clear ITC credit record
Clear criminal record
RE 5 will be an advantage

Requirements

Grade 12
Marketing experience
Drivers’ license and have own reliable transport and cell phone (advantage)

go to method of application »

Apply via company website ( https://avbob.mobi/ ) or

Main Purpose of the Job

The Account Manager is responsible for managing client relationships, ensuring service delivery, and achieving commercial and operational targets for assigned accounts. The role acts as the primary link between Booyco Electronics and the client, ensuring SLA compliance, safety, and service excellence. This position is pivotal to business retention and growth, and it requires proactive issue resolution, effective communication, and the ability to create ‘Raving Fans’ through exceptional performance.

Education, experience and competencies

Matric + Bachelor’s Degree/Diploma in Electrical Engineering / Electronics / or related technical field.
5 years’ experience in a technical account management or client-facing role within the mining or heavy industrial sector.
Proven ability to manage key accounts and deliver against SLAs.
Strong technical knowledge of electronic/electrical systems and equipment.
Excellent communication, negotiation, and problem-solving skills.
Valid driver’s licence and willingness to travel extensively.

Responsibilities

Manage and expand relationships with assigned customer accounts, acting as the primary point of contact.
Conduct regular site visits and client meetings to maintain strong relationships and resolve issues proactively.
Ensure compliance with contractual service level agreements (SLAs).
Monitor and report on account performance, identifying risks and opportunities.
Collaborate with internal teams to ensure seamless service delivery.
Drive growth by cross-selling solutions to existing clients and identifying new business opportunities.
Compile and submit accurate month-end and quarterly client reports.
Maintain a minimum of 80% client satisfaction rating on feedback surveys.
 

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Apply via company website ( N / A ) or

Job Description

The primary function of the Service Desk Engineer is to respond to incoming support calls and emails in a timely manner ensuring that all support requests are logged, an appropriate response priority assigned and resolved or escalated. 

 Key responsibilities will include:            

Responding to incoming support calls via ITSM application, phone, email and walk-ins according to call centre management principles. Site visit may be required.
Working with Service Desk tools and incident / problem / request / change processes.
Troubleshoot and provide first line support to end users for all IT related support requests related to desktop, laptop, network, printer, peripherals, IT applications and systems.
Managing user accounts (Active Directory, Microsoft 365, SCCM and SAP).
Writing, updating, and maintaining documentation (TWI documents).
Analysing and identifying support trends and process improvement opportunities to improve IT support.
Following up and closure of all calls logged.
Posting system status messages regarding outages or major problems.
Completing weekly and monthly reports.
Providing on the job training to other team members within the limits of personal knowledge and experience.
Interaction with the infrastructure team and applications team.
VPN user management (internal and external) support.
Mobile device configuration.
Participate in IS&T Projects.

 Intrinsic Qualities:

Demonstrated customer services skills.
Excellent communication (written and oral) and interpersonal skills.
Displaying appropriate team member skills.
Self-motivated and quality focused.
Excellent diagnostic and problem management skills.
Customer delivery focused and problem solver.
Excellent understanding of customer’s key business drivers.
Ability to prioritize in a multiple customer environment.

 Qualifications & Experience: 

National Diploma in IT.
CompTIA certified IT Operations Specialist
Knowledge of or background working with the ITIL methodology – and IT Service Management Foundation certificate is desirable.
In depth knowledge of general desktop computing systems.
In depth knowledge of the Microsoft Office Suite of products. Certification will be an advantage.
Basic knowledge of ERP (SAP) for profile and security management and master data monitoring.
Good understanding of remote support software/tools.
Minimum of 2 years’ experience in the operation of IS&T service organizations.
Valid driver’s licence.
 

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Apply via company website ( ) or

Main job purpose

To plan, lead, organise, control and support the entire operation, associated resources and assets of a Fitment Centre by implementing and deliberately driving Company Standards, strategic and operational initiatives aligning the execution of business and all resources to Company Strategy and initiatives to success.

Main Objective

Ensure the achievement of company budgets by generating sales/revenue and converting all opportunities through establishing and maintaining a customer base, managing expenses, effective stock control, effective cash management and strict adherence to company processes that will result in sustainable profitability and growth while being compliant to best admin practises.
Establish a culture of trust, effective communication, engagement, cooperation and aligned team dynamic towards achieving business Key Performance Indicators (KPI’s) through effective leadership, performance management, healthy discipline and KPI tracking.
Ensure and deliberately manage excellent customer service by empowering all staff through effective communication, understanding of cause and effect and training / improvement opportunities to ensure targeted levels of Net Promoter Scores (NPS) are achieved.
Enforce and effectively manage compliance to standard business practices and procedures by conducting checks on counter sales, review Price Purchase Variance (PPV) and Internal Transfer of Stock (ITS) so as to reduce stock loss and utilise end of day reports to monitor Fitment Centre performance so as to mitigate overall risk.
Attend to and embrace new business related learning opportunities, continuous development and or improvements and extended reasonable work related tasks and responsibilities as may come about towards remaining in a industry leading position.
To ensure staff are effectively managed and held accountable through performance and disciplinary procedures, and that staff are developed and mentored through the talent management and IDP processes.

Critical job requirements

Qualification(s)

General Management 5 Diploma (essential for internal candidates)
Relevant Commerce Degree

Knowledge

Extensive knowledge of the full range of PG Glass products
Company policies and procedures
People management practises

Skills

Business Acumen
Leadership skills
Budgeting Skills
Problem Solving
Interpersonal Skills

Experience

6 years overall experience
3 years management experience

go to method of application »

Apply via company website ( N / A ) or