Job Region: Port Louis

Shibani Finance Co Ltd (SFMC) is a private company, incorporated in Mauritius. The main activities of the company consist essentially in the trading of foreign currencies in Notes, Telegraphic Transfer in all major currencies and global money transfer services with Western Union.
 
Shibani Finance Co Ltd (SFMC) is a private company, incorporated in Mauritius. The main activities of the company consist essentially in the trading of foreign currencies in Notes, Telegraphic Transfer in all major currencies and global money transfer services with Western Union. There is an extensive network of retail branches throughout the island.The candidate will be responsible for day-to-day operations.Duties and Responsibilities(i)                To prepare Telegraphic Transfers to be sent to banks relative to the sale of foreign                             currency to customers.(ii)              To assist customers in filling in Application Form and gather all relevant documents (if                        applicable) pertaining to transaction.(iii)            Onboard new customers and regularly update customer files.(iv)            To do follow-up of client’s settlement of foreign currency and MUR through our online                       banking statement relative to our buying and selling of foreign currency.(v)             Confirmation with banks of cross currency transactions by mail and fax.(vi)            Update reports for FED transactions to uploaded on XBRL.(vii)          Upload all daily FX transactions on blotter.(viii)          Reconcile the daily FX position on blotter with Bank Statement(ix)            Create customer profile on Company’s internal system.(x)             Follow up with customers to update their file.(xi)            Prepare banking of foreign currency notes from Money Changer.(xii)          Respond to FED related queries.(xiii)         Follow up with banks and clients to meet deadlines in forex transactions.(xiv)       To assist the Marketing department in building new clients’ database.(xv)        To monitor appointments of new customers and record outcomes.(xvi)        Always promote a positive / good image of Shibani Finance Co. Ltd and to assist the                        company in achieving its Mission and Vision.(xvii)      Be helpful and flexible in assisting the team at Shibani Finance Company Ltd in the                          performance of their duties.(xviii)     Adhere to safety regulations on all occasions.(xix)      Perform any other cognate duties as may be assigned by Management. EducationHigher School Certificate with Mathematics /AccountingDegree in Accounting or FinanceAny other qualifications acceptable to the Company.B.         Experience / ProfileAt least 5 years’ experience in the financial sectorAdaptable and Quality FocusDynamic and motivated with high integrity and professionalismC.         Competencies and skillsExcellent communication skillsCustomer servicesKnowledge about banking procedures would be an advantageTeam player with a pro-active approachGood organizational and presentation skills  

5th Shehnaz Tower, 30 Louis Pasteur Street, Port Louis, Mauritius

Phone: 203 7777

Apply Via:

careers@shibanifinance.mu

To provide assistance and exceptional service to customer
 
Job SummaryTo provide assistance and exceptional service to customer by resolving issues, attend query, give accurate information and ensuring a positive customer experience.Main ResponsibilitiesHandle customer requests within set timelines.Mails replied on the same day (20-25).Calls attended on the spot (15-20).Ensure that follow ups are done and final reply are sent within the KPI set.Client queries are attended within maximum 2 days (Calls and Mails).Daily follow-up ▪ Accurately log interactions and complete documentation.No Renewal / Name not on system.Be part of the Front-Line desk.Send Letters / Remittance / Filling.Proper planification to avoid delays. Ensure that clients/Brokers/Agent/ Internal Cluster requirements are properly informed, updated about the status of their queries.No outstanding queries pending more than 2 days.Identify recurring issues and suggest service improvements.Follow up of No renewal/Name not on system twice weekly and update record accordingly ▪Be a front-line officer.Make sure that letters are sent to the right addressee.Maintain high customer satisfaction scores.Entail a good customer service level.A good manipulation of our ‘Terms & Conditions’ which a basic knowledge of the Medical Protocol.Able to write and send professional & standard emails.Good knowledge of the system and process flow.Customer oriented and proactiveness.Proactively attend to customer queries (Walking client, over the phone and by email) ▪ Ensure professionalism during exchanges (both verbal and written) with other departments, clients, agents, brokers be properly informed/updated about the status of their queries ▪ Display good communication and email writing skills.Work in collaboration with the Claims Handler for all follow up and queries. Deliver timely, accurate, and courteous responses to customer inquiries.Work effectively with other departments to solve customer problemsJob RequirementsHSC/Baccalaureate with at least 2 years relevant working experienceProactive with the aptitude to work in a collaborative environmentAdaptability to changeAbility to work under pressure and according to tight deadlines Computer literateExperience in the Claims handling and Insurance Terms and ConditionsKnowledge of the medical field and protocolsGood communication skills (verbal and written)The company reserves the right to call only the qualified candidates for the selection exercises. Applications received after the closing date might not be considered. The company also reserves the right not to proceed with the vacancies.

4, Léoville L`homme Street, Port Louis, Mauritius

Phone: 2075500

Apply Via:

recruitment@mua.mu

Manages daily operation of Front Ofiice to ensure delivery of high service standards.
 
Key Responsibilities:Address guest complaints and resolve issues promptly, ensuring guest satisfaction.Work in collaboration with the FOM to ensure that all SOPs are being adhered.Conduct performance reviews and provide feedback to the team.Assist in recruiting, training, and mentoring front office staff.Prepare and manage work schedules to ensure adequate staffing levels.Maintain front office budgets, including controlling costs and managing department expenses.Providing fast, efficient, courteous service at all times to guests.Assist in managing VIP guests, special requests, and ensure personalized service.Ensure the front office complies with all health, safety, and company policies.Prepare reports related to front office operations, including occupancy rates and guest feedback.Do any cognate duties as requested.Key Requirements: Holding a Diploma or Bachelor Degree in Front Office/Hospitality Management or equivalent.Full knowledge of PMS system.At least 2 years experience in similar positions.Problem solving and ability to manage pressure.Fluent in English and French both written and oral.Holding a Diploma or Bachelor Degree in Front Office/Hospitality Management or equivalent.Good knowledge in Word, Excel, Opera Cloud, visual line.We invite you to join us and reach the opportunity to work in a hotel with a friendly work environment and with the possibility to learn and grow in competences.

P.O Box 91Caudan, Port Louis, Mauritius

Phone: 2024011

Apply Via:

hr@labourdonnais.com

We are currently looking for an After-sales Support Clerk who will be in charge of the front desk, and provide administrative support for the after-sales services.
 
Key ResponsibilitiesGreet Customers with a positive attitude.Handle phone calls, answer customer inquiries.Assist customers by replying to mail without delay.Record repair requests from customers.Maintain accurate record keeping (reports, serial numbers, etc.), and labelling of machines brought in for repairs.To ensure that the problem is well described and elaborated to facilitate technician diagnostics.Abide by vendors` operational and other guidelines provided regarding warranty service.Ensure effective communication with Vendors regarding warranty repairs.Provide clear, accurate and timely feedback on repair status.Systematic use of tools, software and other facilities provided by Vendors.Update Customers data as required (contact details, serial numbers, warranty details).Prepare and send quotes for out of warranty repairs.Close follow-up on parts order status and quotes sent for repairs.Ensure accurate and timely billing.Adhere to data protection guidelines regarding customers’ data.Keep up to date with Vendor certifications, when required.Perform weekly reports for specified customers as agreed with the Product Manager.To ensure that all information is updated in CRM; refer to SAV KPIs.To send quote to client once the diagnostic is completed.  Qualifications, Skills and ExperienceHigher School Certificate.ICT LiterateAt least 3 years’ experience in a similar position.Ability to learn new practices, tools and technologies quickly.Self-motivated with attention to detail, proactive and dynamic.Good administration, organizational, interpersonal and communication skills.Able to work independently and in team.Able to adapt to changing working environment and willing to acquire new skills and knowledge.Innovate and participate in organizational improvements.Any equivalent combination of education and experience.

ER House, Vivéa Business Park, Moka, Mauritius, Moka, Mauritius

Phone: 404 9500

Apply Via:

info@enl.mu

To assess medical claims and Communicate with members and providers to clarify information and resolve claim-related queries.
 
Job SummaryTo assess medical claims and PEC/ GOP requests submitted by members and providers, determine coverage while ensuring fairness, accuracy and customer satisfaction as per Terms and Conditions and medical protocol. Communicate with members and providers to clarify information and resolve claim-related queries.Main Responsibilities Keep track records of all incoming requests, claims and emails for reporting purposesEnsure follow-ups are done according to case priority and KPIEscalate urgent and complex matters for quick decision-making and resolutionAssess client’s eligibility for coverage based on applicable limits and the policy ‘Terms and Conditions’Discuss/ review cases with the Medical Advisors  Communicate GOP approval or rejection within KPIReview final bills and reports at time of discharge to confirm final GOP amount and any disallowed itemsReconcile, handle and process claims for prompt reimbursement to client according to KPIsIdentify and report any suspicious/ fraudulent claims and/or malpracticeEvaluate SOA from service providers/ partners and ensure payment as per SLAsLiaise with client/ source for any additional information requiredFollow up with Internal Departments, Agents and Brokers in case of queriesAssist walk-in clients and customers for their claim submission for complex casesCollaborate with service providers or partners to place GOP and coordinate timely evacuations and/ or repatriationsConduct regular meetings with service providers, partners and stakeholders to address queries and outstanding casesEngage with medical practitioners, legal counsels and concerned authorities for case reviews and counter examinationsOutlining number of claims/ requests handled as per set target on a daily basisOutline the number of outstanding claims/ requests and payments to service providers/ partnersEscalate any complex, suspicious or problematic caseJob RequirementsHSC/Baccalaureate with at least 2 years relevant working experienceProactive with the aptitude to work in a collaborative environmentAdaptability to changeAbility to work under pressure and according to tight deadlinesComputer literateExperience in the Claims handling and Insurance Terms and ConditionsKnowledge of the medical field and protocolsGood communication skills (verbal and written)The company reserves the right to call only the qualified candidates for the selection exercises. Applications received after the closing date might not be considered. The company also reserves the right not to proceed with the vacancies.

4, Léoville L`homme Street, Port Louis, Mauritius

Phone: 2075500

Apply Via:

recruitment@mua.mu

The Chef is responsible for the daily preparation and cooking of meals, as well as the overall management of the kitchen operations.
 
Department: KitchenReporting Line: Head of Human Resources Working Days: Monday to FridayThe role combines hands-on culinary duties with budget monitoring, cost control, hygiene compliance, procurement management, and supervision of kitchen staff.The Chef ensures high-quality meal preparation on a daily basis (Monday to Friday) while maintaining strict control of kitchen expenses and ensuring compliance with food safety regulations. 1. Key ResponsibilitiesA. Daily Cooking & Food PreparationPrepare and cook meals daily from Monday to Friday.Ensure consistency in quality, taste, and presentation of meals.Plan weekly menus in line with operational requirements.Monitor portion control to manage food costs effectively.Ensure proper food storage, labelling, and rotation (FIFO principle). B. Kitchen ManagementOversee the daily operations of the kitchen.Organise workflow to ensure timely meal preparation.Ensure kitchen equipment is properly maintained.Maintain an organised and efficient kitchen environment. C. Budget Monitoring & Cost ControlMonitor and control kitchen expenses.Anticipate food costs and manage purchasing accordingly.Reduce food wastage and implement cost-saving measures.Conduct regular stock takes.Prepare basic cost reports when required. D. Procurement & Stock ManagementManage ordering of food supplies and kitchen consumables.Liaise with suppliers and ensure quality standards are maintained.Ensure stock levels are adequate but controlled. E. Hygiene, Health & SafetyEnsure full compliance with food hygiene and safety regulations.Maintain cleanliness of kitchen and storage areas at all times.Implement HACCP standards where applicable.Ensure adherence to health and safety procedures. F. Team SupervisionSupervise kitchen assistants (if applicable).Allocate daily duties.Ensure discipline and professional conduct in the kitchen. 2. Working ConditionsWorking days: Monday to Friday.Based in a corporate / industrial catering environment.No weekend work unless exceptionally required.

Richelieu Branch Road, Coromandel, Mauritius

Phone: 233 1300

Apply Via:

hr@transinvest.mu

The Assistant Level 1 – Contact Centre handles incoming and outgoing customer communications, provides consistent and helpful service, and supports basic administrative tasks for Cim Finance.
 
The Assistant Level 1 – Contact Centre handles incoming and outgoing customer communications, provides consistent and helpful service, and supports basic administrative tasks for Cim Finance. ResponsibilityManage high volumes of calls, emails, and requests, and follow up when neededAim for first‑contact resolution and escalate unresolved queriesDeliver friendly and professional customer careSupport the team when requiredHandle customer issues and complaints in line with company policiesHelp improve feedback and complaints processesRecord accurate customer information in the systemBuild positive customer relationshipsMaintain customer satisfaction levels and meet KPIsStay updated on products, services, and policies through mandatory trainingParticipate in sales campaigns and achieve set targetsFollow work schedules to support service deliveryPrepare and send memos, letters, and formsPerform general administrative tasksHandle confidential information responsiblyCarry out other related duties within the Business Unit  ProfileSchool Leavers Certificate2–3 years of call centre experience (an advantage)Customer‑focused and able to work well with different peopleGood typing and data‑entry skillsClear phone and verbal communication, with strong listening skillsStrong written and spoken English and FrenchAble to stay calm and handle pressure positivelyCan multitask, prioritise, and manage time effectivelyProfessional, reliable, and respectfulCreative and solution‑oriented  Detail‑driven and committed to quality Basic understanding of customer service processes Confident using Microsoft Office and general IT tools 

P.O Box 297, Manhattan Building , Edith Cavell & Mère Bartélemy Street, Port Louis, Mauritius

Phone: 203 6800

Apply Via:

career@cim.mu

Experienced Contracting Supervisor with expertise in overseeing project contracts, coordinating with clients and contractors, and ensuring timely completion of work within quality standards. Skilled in monitoring progress, managing resources, handling compliance, and resolving operational issues.
 
Main Purpose of the RoleTo oversee all construction and building maintenance activities, ensuring high standards of workmanship, timely completion of projects, and effective supervision of the maintenance team.Key Duties & Responsibilities1. Construction SupervisionMonitor and supervise all ongoing construction projects to ensure compliance with project plans, specifications, safety standards, and deadlines.Coordinate with contractors, suppliers, and consultants to ensure smooth execution of work.Conduct site inspections to verify quality of work, materials used, and adherence to contractual agreements.2. Building Maintenance OversightPlan, coordinate, and supervise all building maintenance works including painting, electrical, plumbing, and HVAC servicing.Ensure preventive maintenance schedules are followed and emergency repairs are addressed promptly.Verify that maintenance work is carried out in compliance with safety regulations and company standards.Overview the facilities work on the group building3. Team Supervision & Performance MonitoringDirectly oversee six permanent Building Maintenance Technicians, ensuring proper work allocation, attendance tracking, and adherence to shift schedules.Conduct regular performance reviews, providing feedback and recommendations for training or improvement.Maintain a professional and safe working environment for all team members. 4. Reporting & DocumentationPrepare and submit daily progress reports on all ongoing construction and maintenance works.Maintain accurate records of labour, materials, costs, and timelines.Report any delays, issues, or deviations from plans to management promptly.Conduct a daily briefing with the Technical Manager to review site progress, challenges, and work priorities.5. Compliance & SafetyEnsure all activities comply with occupational health and safety regulations.Promote safe working practices and ensure workers wear appropriate PPE.Conduct site toolbox talks and safety briefings when necessary.6. Coordination & CommunicationLiaise with management, contractors, and other departments to coordinate works.Address client or tenant concerns related to building works and maintenance.Ensure smooth communication between on-site teams and the office.Profile and ExperienceExtensive knowledge and hands-on experience in Building MaintenanceHolder of a valid driving license with a clean driving record.Minimum 5 years of experience in similar position 

Pailles Rd Les Pailles, Port Louis, Mauritius

Phone: 2124020

Apply Via:

recruitment@alphagroup.mu

Rogers Capital is hiring a Credit Officer to join the Credit Team. In this role, you should have excellent financial acumen and the ability to accurately interpret financial data.
 
Rogers Capital is hiring a Credit Officer to join the Credit Team. In this role, you should have excellent financial acumen and the ability to accurately interpret financial data.Your role:• Assess creditworthiness of prospective and current clients (individuals and corporate)- For Consumer Finance, Leasing, Factoring and Secured Loan• Make clear and informed recommendations to the Approval Authority to mitigate the risks identified in the Credit Proposals• Ensure turnaround time for each Credit Proposal is within the agreed SLA• Ensure compliance with the company’s Credit Policy, other internal policies and regulatory guidelines.• Ensure operational excellence in the delivery of services and actively participate in the development of the business with new ideas• Work as a team and share expertise & knowledgeYour profile:• University degree in Banking/Finance/ Accounting or any other relevant qualifications• Minimum 2 years’ work experience in Financial Sector• Experience in Credit will be an advantage• Computer literate (well versed with Microsoft Tools)• Attentive to details and very focused• Strong sense of Ethics with a good mindset and attitude• Ability to multitask and be flexible

2nd Floor, Rogers House, 5 President John Kennedy Street, Port Louis, Mauritius

Phone: Corporate Services (230) 203 1100 Technology Servi

Apply Via:

careers.hr@rogerscapital.mu